I can't get a hold of anyone at billing to go over my outrageous charge for being in the emergency room for 30 minutes to have a urine test for a UTI - I was on hold with their billing department for an hour and did not get my call answered. read more

This past week I had to unfortunately take someone I love to the emergency room. That is definitely not something anyone loves, but it was something that was needed. This location is definitely smaller than the typical Banner hospitals I've been too and that was a good thing for us when we arrived because family member didn't have to wait at all. The reception woman at the window was so kind and full of smiles and in a stressful situation I was so thankful for that. We were called back quickly and everyone we encountered was wonderful. They listened and made sure my loved one was taken care of...it meant even more because they were so grouchy and I thank them for their patience.,I've never given such a high review for an ER at a full service hospital before, but they definitely deserve the praise. read more

Barely a step abive Urgent Care. They do PET scans every 2 weeks and cancelled on me 2x. In essence a whole month of wasted time which is critical in cancer treatments. But the world revolves around the ineptitude and incompetence of those that think and led to believe theyre special. Was contacted by a Mr. Corrales that seemed very concerned about my being put off and covering my fuel expenses for the first cancellation. Havent seen anything from him either in the form of reimbursement. Thats some real follow through( sarcasm) from the comfort of a desk position. Thank you for nothing, and further cementing my belief that the whole system is malfeasant. read more

Was out of town this last weekend for an event, and unexpectedly became very ill. Banner Payson was the closest ER and we had no choice but to go there. I underwent emergency surgery within hours and stayed several days in the hospital. Dr. Horne did an amazing job correcting my insides and closing me up in such a way to minimize scarring. She made extra effort. The ER staff, and the post surgical hospital staff were all incredible! They truly function as a team. Always updating you on who is on what shift and communicating constantly with each other regarding patient status. I was able to nominate one person for a daisy award, but I would have chosen them all if I could. I was extremely nervous about being in a small town, and having to undergo such a major surgery, but as they say, everything happens for a reason. Thank you Cheryl, Keith, Jessica, Ann, Shawn, and anyone else I missed. You are all amazing and I am grateful that you were there for me. read more

The office staff is friendly. The medical assistants are kind and competent. There is modern equipment that not even Kaiser Northern CA has yet. There are qualfied primary doctors from which to pick. They accept a variety of insurance. read more

I have had several visits to this ER only one time was it for my emergency care. The visit with daughter and friends were 1, and 2 Star mine was a 1. I was treated like a visitor verses a patient, I was given one of those hard chairs that I normally sit in when I bring someone else to the er. I did file a grievance with my insurance company but the hospital put a SPIN on it and painted a picture that was untrue and "busy," in their response. This leaves YOU the reader to make Up Your own mind. If you have a good visit, review that. IF IT IS NOT GOOD PLEASE REVIEW THAT AS WELL. I do reviews and file grievances so that the PAYER can perhaps get a better bang for their buck next time, on their visit. BUT if the hospital puts a SPIN on it and makes it sounds like it was a day in the park and they were "kinda busy," well, not much we can do. The proof is in the pudding. Let's see.... How many stars do they have? read more

Like many of you, I'm finding our new health care system and the relationships we have with the people working in health care to be less than ideal. I've finally given up on my PCP in Winslow because I refuse to drive 50 miles one way for the quarterly appointments my doctor insists I make - I'm convinced this is a purely financial decision doctors make and has nothing to do with the patient's health. So I began shopping and started with Banner in Payson. I spoke with the Office Manager personally, and explained what I'm looking for in a doctor. She said she understood and thought Doctor Crandell would be a good match for me and set me up with an initial consultation so we could meet. On the day of my appointment I checked in and was forced to go through the asinine War & Peace novel (that multipage legal agreement they have on the tablet) all doctor's offices make us to go through, with print so small you'd be there 2 hours if you actually read it (why is it legal to do this to people?) - basically forcing us to sign all our Rights away. After that we got to the really important part...and no, it had nothing to do with, "How are you feeling today?" or "How can we help?"...... The really important part is, "It looks like you have a copay due. How will you be paying that today?" I answered I was only in to meet the doctor, and I really wasn't there for a medical appointment. The young woman behind the counter wasn't sure how to proceed, so she asked another very heavy set, middle aged woman with a crewcut (I didn't catch her name) who basically told me I had to pay up front. I explained to her that I hadn't decided if I would be using Dr. Crandell, but if I did and he wanted to perform a medical service today I would be happy to pay for services *after* they were rendered. She was adamant that I had to pay the $20 copay up front. I cancelled the appointment and left. I am the customer. I am the patient. And I refuse to be treated that way by an employee. At this point I have to wonder if doctors are even aware of how patients are being treated by the front office staff? Or maybe the question is even more basic than that. Maybe doctors don't really run their offices anymore. Maybe Banner owns the office and all the facility and the doctor is just another employee who gets no say whatsoever. At least that would explain why they get away with this - and they don't appear to care that the service they offer the public is dreadful. read more

Hannah is a nurse there. Extremely rude. Accused me of being drunk because my foot is broke. Fire her immediately. She should not be a nurse she is a horrible human being. read more

The nurses were rude to say the least and very unprofessional I have been waiting for a medical emergency for the last hour with no assistance or stability all emergency exits are closed and no care action has been taken . Do not come here in still in the waiting room extreme pain. Unbelievable staff read more

Banner Payson Medical Center - Took a break the patient is still waiting w no help. Please help us no ones doing anything - Medical Centers Near Me - Payson, Arizona

Good morning, I want to commend the services of an ER nurse at Banner Hospital in Payson, AZ. Maria Harmse has been outstanding in treating me. Her service and compassionate loving care are just what a sick person needs. Remaining professional, she is honest and well-spoken, but she adds that special care that makes a person feel that he or she matters. Thank you, Maria, for your excellent services. read more

I recently had surgery at Banner Payson Medical Center. Dr. Olson and the Medical Staff provided me the utmost professional care and kindness. As any surgery makes you very anxious I was so pleased that I received their comfort and support. I sincerely thank Dr. Olson, Becky, Bridgett, Amy, Sara, Carrie, Robin, Kim, Sharleen, Carol and Cefelia. It is with the utmost respect and honor that I highly recommend all of you to any patient seeking quality care with a Doctor and Staff who make every effort to comfort you and assure that your surgery is a success. Lois Atkin read more

Nurses are friendly enough. Reception could use a little better training. It doesn't seems as if they really care at all. I think the folks at Subway treated me better. They are very quick to ask you for your credit card. It's the only game in town. You would think that in your hour of need they would be a little nicer. read more

Came here because I'm leaking spinal fluid from a nicked dural sac from surgery on my spine. If they cared or took time to listen, both the nurses and Dr, they wouldn't have just tested me for a heart attack and sent me on my way. They didn't even bother to look at my incisions to see the leak nor were they willing to rebandage my spinal fluid soaked bandages. So my advice to anyone needing emergency care, don't waste your time coming here. You will likely get the same disrespect and lack of medical need and attention you deserve. I told the staff here that under the direction of the hospital that did my surgery I was to stay in a laying down flat position, in hopes it would slow and hopefully stop the leak. So an ambulance brought me here so I could remain that way. Once they said I wasn't having a heart attack, they sent me out the door walking. So I could again leak spinal fluid. The risks associated with this any Dr worth being called a Dr would know they are not good. It isn't like I just cut my finger. It could be deadly. So again my advice to anyone thinking this hospital is going to help you, I doubt it. They spent more time getting my insurance information so they can make their money. Profit over Care at Banner. Disgusting!! read more

Banner Payson Medical Center - Medical Centers Near Me - Payson, Arizona

1-star for medical fleecing. Went there for a bug bite, out of network since it was my only choice given distance from home, commitments I had in the area and transportation. I had *no* serious reaction to the bug bite but went there out of caution. I ended up paying over $1,200 *after* out-of-network insurance coverage ... FOR A BUG BITE ($300 by the doctor, $900 for the visit). No surgery, no special treatment, no special equipment, no special procedures, no admittance, no exotic medications. I was there for a short time. I fully understand paying high medical costs when complex procedures, equipment, medicines and skill is utilized ... but that was not the case here. My advice: if you have something simple, non-life threatening, just drive the distance to a covered provider, even if it means driving back to Phoenix area. This is theft when weighed against the service provided. read more

Ok guys here's a new "stupidity is running amuck " rant. So on May 16th I got out of the hospital and needed night time oxygen. Banner hospital set me up with this " great deal". I needed to rent an oxygen concentrator from them at $150 a month that Medicare wouldn't pay for. I had the machine from May 16th to July 14th. Now they're trying to charge me for 3 months usage even though I only had it from May 16th to June 16th and June 16th to July 14th. In my book that's 2 months of usage. Today was the second time I called to get a refund of the payment they automatically took out of my account on July 17th. This time they told me the supervisor had to review my case!! Are you freaking kidding me!?!??!! STAY AS FAR AWAY FROM BANNER AS YOU CAN!!! RUN!!! read more

5 stars. I went in at 4am Saturday and they were ready. No wait. Nice nurses and no rush. X ray machine top notch wheeled over to my bed. Front staff minimized paperwork. Great staff. read more

Banner Payson Medical Center - From ER bed. - Medical Centers Near Me - Payson, Arizona

After a misdiagnosed wrist fracture in 2015, (when an MRI was finally done, which I had to insist on, it revealed 2 additional fractures and torn ligaments that the Banner Radiologist had missed on all previous X-rays). Because of all the excruciating PT and 6 mos of time, a Phoenix hand surgeon could only reconstruct and I will never have full range of motion. Then there was the Shingles episode, where 4 Doctors at Banner could not diagnose my horrible pain. They kept me overnight, still baffled by my symptoms. They did say it seemed like Shingles but because there was no rash it couldn't be. Next morning my husband took me to Mayo where the ER Doctor diagnosed Internal Shingles immediately. This is more rare and can be more serious but not unheard of. In fact, when I googled "Shingles-no rash", it came up immediately! Maybe their Doctors should utilize the Internet? Though I try to avoid Banner Payson as much as possible, in a small town it is the only choice for true emergencies. The one thing I could say positive, up until recently, was that their Staff was always kind and caring. Last week, Wednesday, my elderly, very frail Mother took a bad fall and got a huge bump on her head, and bruised her ribs. She was in a lot of pain, having trouble breathing and frightened. It took over an hour to get her a pill for pain. They were busy but it didn't seem overly so. While waiting, I was updating my Husband on the phone as to her condition and lowered my mask so he could hear me better. A woman came out from behind the nurses station and motioned for me to pull up my mask, which as I did, I told my husband that "I wish they were as concerned about pain relief as they were about masks". A few minutes later, this woman (who turned out to be the ER Doctor that evening), came out and proceeded to berate me for my comment. My 82 yr old Mother, who was on a gurney in the hall still without pain meds began crying and having a panic attack, this so called Doctor continued to get close in my face in front of my Mom even after I said I don't want to argue with you I just want my Mom out of pain. And your upsetting her! She didn't stop. She was saying they had Covid in the ER which made me wonder why she was getting in so close to my face! Because my Mom was so upset I didn't say anymore and waited for this seemingly unbalanced Dr to finish her rant and go away. I later went back and told her to please not upset my Mom who has nervous anxiety again and if she has something to say to just say it to me. I even said I'm sorry if I offended you, she actually began to rant again. So much for that "do no harm" oath. My poor Mom was a nervous wreck but thankfully had no serious head injury and only bruised ribs. We were sent home . Only the PA saw my Mom. Crazy Doctor never even bothered to examine her. Because of this hospital we will be moving from Payson soon. My traumatized Mother just moved here with us but never wants to go back to that hospital again. As they say here in Payson. "If your ill go down the hill" read more

The staff at the emergency room: the admitting gal, patient care tech, nurses and on-call pediatrician were amazing and treated my son as if he were there own family member. My 9 year-old son wants to give them 5 Stars and said he wished all "doctors" were this nice. read more

Banner Payson Medical Center - Medical Centers Near Me - Payson, Arizona

If I can give it zero stars I would.... Worst experience and handling. I took my wife into the emergency room due to a panic attack we wait 1hr before a doctor walked in and confirmed in about 5 seconds it was a panic attack. We left and decided to decline any treatments... no blood work... literally nothing was done and we received an outrageous bill. For no help what so ever. Payson needs to run banner out of this town and welcome the may clinic for real help to our loved ones..... who choose them to be our hospital? Who's pockets were filled to let them rob our community. Shame on the elected officials that signed off on banner to ruin this town. Let this message serve as a warning and be cautious before you use banner read more

Terrible ER .. Sat in the waiting room for 3 hrs with level 10 pain .. They finally took me back , sat me in a chair for another 1/2 hr. and No one even came to talk to me .. Left never again would have been faster to go to phoenix and back . read more

This place is a death trap that almost killed my mother. She was seen in the ER for back and groin pain it was determined that she had a kidney stone. Well she was admitted and she was told by Dr. Allan Marmer that he was going to take out the stone, the nurse told her that there would be a small incision made to remove the stone. So they prepared her for surgery while in the surgery holding area Dr. Marmer NEVER came by to speak with her about what he was going to do. He put in a urethral stint without removing the stone. He never explained to her why he did not remove the stone and he showed her extremely poor bedside manners after the surgery. The hospitalest Dr. Suku lied badly to my mom about the procedure and he had poor bedside manners. And please don't ask a nurse to help you clean your self they will tell you to do it on your own. That's their job to help patients NO MATTER WHAT. So they sent her hom without a catch tray for the stone and feeling sick. Well now my mom is in the valley extremely sick she had more than one stone that Dr. Marmer MISSED and he put in the urethral stint in incorrectly which has caused a severe infection, he never made any incision like he should have done. I don't understand why this hospital puts their trust in doctors who overlook patient information, aren't truthful and have bad bedside manners. I wouldn't trust this place because you will end up in a worse situation than when you are cared for by the staff and physicians. I'm praying that my mom will be ok and that Dr. Marmer and Dr. Suku didn't cause her life long injuries to her bladder and kidney. read more

My 86 year old mother had a medical emergency and was taken to Payson Regional Medical Center (now Banner Payson Medical Center). They took good care of my mom, however that is where my accolades end. She ended up with a bill that had an item on it that Medicare does not pay, for a procedure that they declare as unnecessary. Medicare even went so far as to say that it was essentially fraudulent for Banner to have performed that unnecessary procedure on her, let alone to bill my mom for. That is not where the problem ended. By the time my mom realized that Medicare was not going to pay for the unnecessary procedure, she received a notice that Banner was going to send her to a collections agency. She immediately called Banner and was told that while being disputed she would not go to collections. 2 weeks later she got notice that she had in fact been sent to collections with a collections agency called Professional Account Services Inc, which is a subsidiary of Community Health Systems, Inc. (which is the same organization that owns Banner.) What a can of worms. Mom is scared (in 86 years she has never been sent to a collections agency) and has been bounced around so much by Banner, and lied to so much, that out of desperation and fear going to pay the $600 bill that she does not owe, (and that Medicare calls fraudulent.) She is on a tiny fixed income and $600 is a huge sum of money to her. Banner CEO Peter Fine got $3 million in salary and compensation. This $600 they are so desperate to collect will only pay 0.02% of his annual pay. Banner must feel pretty proud of bullying an 86 year old to pay a bill that she does not owe. read more

If you have an emergency it is recommended you drive to a different facility and/or town. Staff is super friendly but once you get home and you get the bill and realize you just paid the salaries for all staff working that night in that 5 hour visit so not worth it! Same care 10 months prior with the "next" closest facility was 11k cheaper! So worth the drive! read more

I have a medical issue that actually brought me to the point of calling 911 for an ambulance to the hospital. They ran an EKG and xrayed my chest. Apparently my issue is not causing a immediate heart problem. My blood pressure was dangerously high in the ambulance... When the doctor told me it wasn't my heart, I was immediately discharged, more or less with the diagnosis that I'm both stupid and don't know what I'm talking about because I have a severe mental illness. The doctor even asked me what I wanted her to do about it!!! So my right arm is still numb, I am still experiencing shortness of breath and pressure in my chest that makes me dizzy to the point of almost passing out!!! My phone was dead and I walked in the cold rain and puddles in my pajamas and slippers to the behavioural health clinic where I knew I would find a friendly face. When it comes to medical care, dogs are treated more like humans than the mentally ill. If you have to go here and you are mentally ill...my suggestion is to NOT tell them. You will not be treated like a human being. No stars from me. read more

They treated me so good. Like a queen. Compassionate. Professional friendly. Even Maxwell and Brad in radiology treated me so good and with such care! Love it. Prob my easiest and best ER visit ever. ! read more

Banner Payson Medical Center - I was pretty sick and they helped - Medical Centers Near Me - Payson, Arizona

WOW! Last Saturday my family and I were up camping in Forest Lakes when my 1 1/2 year old son hurt his arm. I had a feeling it was nursemaids elbow so we first took him to an urgent care in town hoping they could just pop it back in but were ultimately sent here. We were In and out it maybe 30minutes, the doctor and nurse were great. Everyone was so friendly and genuinely cared! We rarely visit hospitals but the few times that I have in my life it's always been hours waits and mediocre service, A+++ to this place! Bonus: the helicopter was parked right in front of the er entrance which put a big smile on my little ones face. read more

Terrible hospital, we went to the emergency room, and it took over an hour to get into the room let alone them not knowing what they are talking about. We went twice in the same day and the only reason they knew what was wrong was because we told them about previous issues with other family members. The staff was rude, and the facility was dirty. read more

I have debated for months if I should write this review or not and ultimately decided that my review could save someone's life. In January 2022, this hospital murdered my Mom. She was admitted with post covid pneumonia 10 days after testing positive for covid. At first the hospital did great. They began Tx for pneumonia: IV fluids, antibiotics, oxygen. My mom perked right up and began eating again. The hospital said she could go home in a couple days. Then the doctor, against our wishes, 12 days post covid ordered the deadly anti-viral drug, Remdesivir. My mom was put in ICU within two days of starting this medication, unable to breathe, on a respirator, given morphine, precedex, lorazepam and starved until death. Sadly this has happened to over 100,000 others but the truth has been censored unless you know where to look. If this hospital would have just treated her for pneumonia, she would be alive today. All because the corrupt CDC ordered this deadly protocol which over ten years ago killed 50% of the trial participants. My precious Mommy, my best friend is gone because of this horrible hospital giving her this drug. My Mom was my most favorite person in the whole world. I will never get over loosing her. read more

It's now going on 4-5 hours for what was initially just to get fluids and medication that was already prescribed. A half hour medication hold has now been 1 and a half hours. During my time waiting outside in a car because you are no longer allowed to go outside and come back in, I noticed that the elderly native woman who I had seen in a bed in the hallway getting the taxi numbers and a phone thrown at her still waiting in a wheelchair, having been pushed out of the bed and thrown back in the waiting room clearly heavily medicated, still sitting there an hour and a half later. She asked for a ride back home to to rez. Since it looked like Luke, who has now been discharged and yet still has no estimated release time, wasn't getting out anytime soon I said yes. She said she had been there almost twelve hours because she was in severe pain and wanted help, they did nothing because she refused the morphine they offered as a bandage. She said she thinks they gave her Dilaudid. Which she didn't want either because she didn't want to be doped out. Which she clearly was. They then, after offering zero explanation or resolve from the pain besides a narcotic painkiller she didn't want, doped out, had the security gaurd throw the taxi numbers at her along with the hospital phone, then made her leave the bed and get in a wheelchair where they left her in the middle of the fucking waiting room. An experience I know all too well after having to be driven by ambulance here five times five days in a row from Pine because they refused to admit me. They would dope me up, throw me half conscious into the waiting room, and toss the taxi number at me. Multiple times telling me I couldn't lay down whenever I tried after they made me first leave the bed, then the chairs in the ER, then the waiting room, out of site in the other side of the building, and continuously asked if I had called a ride, despite me not even being coherent. It's one thing to do it to some young asshole like me. But for them to straight up throw an elderly lady out of a bed after twelve hours of doing just above nothing, doped out, and left for over an hour in a wheelchair, with no water, no food, no help making a call. No one helped us wheel her out to my car. No one helped us get her in it. BUT they did make sure we didn't run off with the chair and had someone waiting to take the chair after she was able to climb in my car. THATS FUCKING SICK. This hospital is a fucking joke. Everyone who works here should be ashamed even the better nurses and doctors, which are few in comparison to the largely useless staff, should be ashamed at the standards set here. Grossly negligent, completely lacking compassion, impossible to get real help, will factually tell you your fine and let you go home and die and have to multiple people, will keep you in a definitely not sterile, clearly unclean, rarely wiped down hospital for countless hours while they do the absolute bare minimum, take their sweet fucking time doing it, and then will shove you half conscious, passing out, still in pain, incapable of walking, out the door onto the streets without even blinking an eye and they straight up call this helping people. These people aren't heros. They're villains with an entire town at the mercy of their negligent unskilled compassionless hands. And I stand by that shit. If I'm fucking mortally wounded and can't make it to Scottsdale Osborne, DEAR FUCKING GOD LEAVE ME ON THE ROAD SIDE TO DIE WITH DIGNITY THAT IS IMPOSSIBLE TO GET IN THIS GOD FORSAKEN HELL HOLE THEY CALL A HOSPITAL. I'm going to get it tattooed on me. In case of emergency don't you dare take me to the Payson hospital. What the fuck read more

Mostly exemplary service. Only issue was ever had was when someone got snippy because my husband came in for an infection instead of waiting to see the pcp the next week. Otherwise the staff is amazeballs and super friendly and has gone above and beyond the 4 times we've been there since June! The mri tech was super nice and did everything he could to not hurt my knee any more than was necessary and the check in staff was super friendly. Next stop is gall bladder surgery for the hubs! read more

If I could leave negative stars I would. In a profession that is meant to help all patients and care for them they are by far under qualified for that. I thank God I do not live in this area being that this is their emergency point. The staff is rude, careless and they do NOT want to help you. My brother was treated with a trauma wound unfortunately at this location because they REFUSED to transfer him to Scottsdale at our request. They put a couple stitches on his leg, a very very poor job at that. On a wound that typically requires 5 stitches to control and heal correctly they crumbled up the skin and inserted just 2 stitches. Then discharged him within 25 mins and left him to wait in the lobby in just a nightgown back exposed 40 degree weather and all full of blood. Then to make it better they refused to give him any water after asking several times if he could please have water. They also refused to give him a small blanket to cover himself as he was trembling cold and couldn't regulate his body temperature due to the severity of his wound that they didn't even Care about but refused to send him elsewhere that would give him better attention. The trauma was on his leg leaving him to be able to walk let alone stand on his own, they refused to give him crutches. The dr was well aware he wasn't able to walk alone but didn't give him crutches or option to buy some. We had to call and raise hell and for one nurse just to answer back why would we do that and just rude. Jackie, Aricka, Teresa, tiffany, ange , and dr porter suck. They shouldn't be able to care for patients at this hospital it should be closed down or reevaluated for new stuff. The citizens of Payson really deserve better than this hell hole that just doesn't care and isn't staffed with the most competent staff. Just put a bandaid on a gunshot wound and send you on your way basically. What a joke. read more

my husband had gas gangrene and osteomyelitis. it took 6 hours for someone to start a iv and give the first dose of antibiotics after the Dr had seen him and put in the order. UNEXCUSABLE. When they called to see how satisfied we were with his care they didn't even listen. and told me so. Then the bill came. I could have taken a round the world cruse for that price for my whole family. read more

Worst blood Draw experience ever. This place was bad before, but now since Banner took over even worse. Front desk lady was nice but over stressed and overloaded with work. read more

I have been to your ER twice in the past year. Both times I was instantly treated like a junkie who was trying to scam drugs, despite being obviously ill. They didn't listen to my input and prescribed something that was completely irrelevant to my problem. Both times I left feeling disregarded, without receiving any valid help for my problems, and had to seek help from other doctors. I suggest you take a serious look at the way your patients are treated. read more

They were the best! From the registration desk, triage, doctor, x-ray, sonogram. Everyone profession, cheerful and caring. First time I have had to go there after 5 years in Payson but had excellent service! Thankfully, I didn't need to stay but had excellent service and care read more

If they spent just half the time taking care of their patients as they do tweaking the coding for billing, they would be outstanding.