Mallorie is awesome. Go there in the middle of the day unless you need to fast. Bring a sweater.read more

They do not answer the phone. There is no staff person at the front desk. This means there's no way…read moreto ask a question prior to arrival, or to verify that your labwork was received. In all but one instance, my lab results had not been received. Isn't it time we move beyond faxing in 2026? Clearly it's not reliable. The phlebotomists are very good at what they do and provide good care. My issue is with the business model and technology they use.

From getting appointment made by FNP PC, Labcorp has been excellent…read more Great communication via text and email. Greeted by Alma at front desk and she was excellent as well getting me registered and set up. Julie was the phlebotomist who drew my blood and she was superb. Greatly appreciated her. All went very well.

The front desk person has a weird attitude about paperwork, I'm here for a pre employment drug test…read moreand apparently it's my fault that the employer didn't coordinate with them... I'm just here to pee in a cup man, I didn't ask for this.

Called to become a new patient. Was on hold for an hour before I hung up. After reading the reviews…read moreit's probably good that they didn't pick up.

Totally agree with Gordon R Absolutely no bedside manners…read more I'm happy he's no longer there.

It was very clean inside and the staff were friendly. I went in there for a simple urine test, so I…read morecan't say much about how they perform phlebotomy wise.

I went to this Quest to get several test done. When I initially arrived, the staff was great. Once…read morethey saw how many test I needed done it started becoming an issue. They asked if I needed all of these tests done that they are off at 2 o'clock... I said yes because I had a very important follow up appointment with my doctor. The lady continued to get all of my documentation and everything together that she needed to send my blood work into the laboratory or so she said. After she drew my blood, she said it would be up to five business days for me to receive my results. It's been well over a week and I have not received any results other than. "TNP" Test NOT Preformed on five of my test and I have still have about 20 other test that she did not submit/obtain blood samples for!!! This lady needs to be held responsible for this. She may think she's only drawing blood, but she really has no idea on how much someone's life could potentially be in her hands with failing to take all blood work and submitting them to the laboratory. This is unacceptable and I would not recommend this location. I'm beyond frustrated

My doctor ordered a 24 hour urine test. This requires you to basically stay home for 24 hours in…read moreorder to collect every drop of urine that day. I followed the instructions and dropped off 3078 mL of urine. I know the number because they measured it - and then inexplicably cancelled the test. They didn't inform me. They didn't tell me I would need to repeat the test. They just stopped processing it. Now, I have to repeat the test because someone at Sonora Quest didn't care about doing their job properly. I will never use Sonora Quest again.

I was due for my annual lab work and this location was the closest one nearby that had an…read moreappointment not only the same day, but within the hour. I scurried over to make it to my appointment on time. Appointments are such a game changer at this and all other Sonora Quest locations. I checked in on the kiosk and was called back a few minutes after I sat down thanks to the appointment. My phlebotomist was okay. I've always been told that I have shy veins and that my hand is the easiest stick. Despite informing the phlebotomist of this, she still tried to draw from my arm which was fruitless. I ended up needing to be stuck twice which would have been avoided if she had listened to me about my own body. Kind of frustrating.

This was the fastest drug screen I've ever done, normally takes other places like 45 minutes or so,…read moreI was literally in and out in 5-10 minutes The only thing that was difficult was find the place but it was upstairs. Would highly recommend if you want to be in and out Not to mention, the customer service was awesome. Very polite.

Terrible and unprofessional. Employee had terrible attitude with person ahead of me, broke chain of…read morecustody by pouring and dumping my sample without me present, then got aggressive and threatened a refusal when I asked normal questions. Coordinator says this location is a known problem. Stay far away. AZC Drug Testing on Thomas has pretty pleasant employees

Sonora Quest Labs is located in the Safeway store at The Summit. It is easy to make an appointment…read moreon line, otherwise you will not be accepted as a walk-in. I was their only customer at the time. Staff were quick with the business needed. I was out of there in minutes. Shared parking lot and WiFi in the store.

Nice staff, quick, painless, and friendly service. They even accepted my lab orders as a walk in…read more15min before closing.

It was so great to find out that we could get a PET scan in Sedona where we live. The staff was…read morefriendly and was able to set us up an appointment within two weeks, this was good. Now we're having a problem getting our results to our doctor two weeks later. This has now held up moving forward to radiation over a month. You might want to think twice about using the Alliance group if you need your results in a timely manor. Very disappointed.

I have used this service for over a year now to complete monthly blood work for my elderly mother…read morewho has dementia and lives in an assisted living facility. Mom does not usually do well with procedures and doctor visits in the morning. 1st Choice is aware of this as we have had at least three discussions about it over the past year. Recently the scheduling process has become even less customer friendly. Following is an example of how they operate: Yesterday mid day I received an email stating Mom's blood draw was scheduled for noon today. Then at 4:25 yesterday afternoon I received another email and text stating the appointment had been moved to 9 am. I immediately called and the phone was answered by an unprofessional sounding young woman who took over 10 minutes to locate the appointment. She then informed me it was too late to change it. I told her the 9 am time would not work and why. She said she'd send a message to someone (not sure who). Subsequently I texted, called, left a voicemail message, and sent an email requesting contact. No response. Fast forward to this morning. At 7:39 I received a text stating the technician was on his way. 30 seconds later I received a text stating work was finished. I immediately called and left another voicemail asking that someone contact me about scheduling. No one has. So to recap: this company scheduled an early appointment for the next day. I called within 15 minutes but they refused to change it, even though the time scheduled was their mistake. Then they showed up unannounced almost 90 minutes earlier than that! Wow. I've given this company 2 stars only because so far they haven't screwed up the actual blood draw. But as far as scheduling is concerned they seem to care more about their own convenience than that of my Mom. They literally just show up whenever they want.

they failed to refrigerate my sample and are blaming labcorp, have offered no even percentage of a…read morerefund, and double down on how they made no mistake. I can't even go get it redone for a month because it was a hormone sample. they screwed up and keep swearing it's not their fault.