I can't get a hold of anyone at billing to go over my outrageous charge for being in the emergency…read moreroom for 30 minutes to have a urine test for a UTI - I was on hold with their billing department for an hour and did not get my call answered.

This past week I had to unfortunately take someone I love to the emergency room. That is definitely…read morenot something anyone loves, but it was something that was needed. This location is definitely smaller than the typical Banner hospitals I've been too and that was a good thing for us when we arrived because family member didn't have to wait at all. The reception woman at the window was so kind and full of smiles and in a stressful situation I was so thankful for that. We were called back quickly and everyone we encountered was wonderful. They listened and made sure my loved one was taken care of...it meant even more because they were so grouchy and I thank them for their patience.,I've never given such a high review for an ER at a full service hospital before, but they definitely deserve the praise.

Called to become a new patient. Was on hold for an hour before I hung up. After reading the reviews…read moreit's probably good that they didn't pick up.

Totally agree with Gordon R Absolutely no bedside manners…read more I'm happy he's no longer there.

Worst experience I have ever had. Nurse practitioner extremely rude and condescending. She couldn't…read morefind my previous medical records and intimated that I had not been there previously. I ultimately had to walk out and seek medical attention elsewhere.

The elderly woman I drove to see the doctor and give a sample for lab work was seen immediately…read more The staff were all amazingly efficient and very kind. They asked all the right questions and spoke to her directly instead of giving agency to me, her companion, for this visit. She's very much her own advocate and she's very disgruntled when medical staff address questions to someone other than the patient herself. They were patient and seemed to be expert at putting an elderly person at ease. She warmed up to these lovely folks quickly. What a great community resource.

My wife was sent to get a X-ray on her nee at one 45 in this afternoon because it was to be a…read morewalk-in and X-rays are walk-ins only and was told the she would have to wait until all the appointment were finished of which it would be A over 1 Hr Waite and they close at 4:00Pm How does she get a appointment for a walk-in we the appointment center and there very confused and told us that there is no appointment set for X-rays there done as a first come first severed walk-in I don't get it what a bunch un professionals and the only imaging center in Payson AZ,

I love this team of friendly, down to earth people!. They truly care about your needs and are…read morereally attentive. I am so glad I found them. I love them!

My family had recently entrusted in Deb Nichols for medical attention only to find she is extremely…read moreunprofessional, insensitive to her patients needs, and ultimately does more damage than good. Unfortunately, our family is in worse condition now and is left with stress, heartache, and lingering medical problems. Before you decide to put your health in the hands of Deb, be sure to get multiple second opinions. I can promise you there is much better medical attention in Payson, AZ.

I was traumatized many years ago by an MRI experience in Mesa. It left me claustrophobic. I have…read morebeen afraid to do another for the last 20 years. But now I really need one! I was told I could trust Heather at Banner Payson, and she absolutely lived up to that! She is a professional that cares. She was creative in handling my fear. I went through my MRI easily with no anxiety. I HIGHLY recommend this service at Banner in Payson!

My 77 year old father woke up this morning with Covid and went here and was prescribed medication…read more My mom called them back to check on the prescription and the receptionist said the doctor had 72 hours to call it in!!!! It's Friday night and he is getting worse and he could have already taken his first dose today. I am so mad! I work in healthcare and people who don't care about the patients should not work here, the investors that run these clinics have no business in healthcare!

Very kind, professional, knowledgeable staff and Dr Ball's is amazing. Thanks to all of youread more