This guy is not reliable never returns phone calls and I called him several times on a new problem and no response from him I called several times even when I had on the last time yeah he does a great job and when he gets there. And he does know what he's doing but to get him there good luck read more

BUYER BEWARE. Seemed like a nice guy but not effective and unreliable. We paid for a 6 month term and after 2 months he would not return our calls. Don't waste your money. read more

Banner pest is an excellent outfit. They are extremely reliable and professional. They hit every spot necessary in a quick, Thorough and Effective manner. The staff is friendly and helpful. read more

Started out good but consistently went downhill. Did not show up on the days that he was supposed to and responded days later about rescheduling. Totally understand that people get busy, but customer service is key. When asked to come back and respray it would take days, sometimes even a week. The price was fair, but in this case, you get what you pay for. Would not recommend or use again read more

He was at my house the 1st time and never showed up for the 3 week appointment. I'm am still calling him with no response it's been 3 weeks. read more

I was hoping for better. Initially Rick seemed good. The quote was about the lowest and he promised a 6 month guarantee. 2 weeks after first visit we had more evidence of mice. It took another week of continually leaving messages until I got him on the phone. I was told they had a phone issue and a driver would come out the next day. The driver was out for less than 2 min set two traps and left. The traps were simple fordable glue traps. I still have a mouse. Still get no answer when I leave a message. I'm going with someone else. I'm really not interested in talking to the owner again. read more

Did a wonderful job making a smelly and disgusting problem go away quickly. Reasonably priced showed up the next morning 8:00 a.m. Thanks Rick we will be referring you to anyone who asks for help. read more

We called and the next day Rick came in and treated our new home for carpenter ants and wood roaches. On time, great customer service and super reliable. read more

Rick, the owner of Banner, is a true professional. He has helped me with various insect and rodent issues in my house over the past 5+ years. He's very knowledgeable and has always remedied these infestations quickly. Banner is a very honest and reliable local business. I highly recommend them for any of your pest issues. read more

takes your money for summer services of ticks & mosquitoes may thru october, showed up the first year every month, the second year we hired him, he showed up only twice, ignoring our texts, then would replay he was coming and never show up, right before the holidays he said he'd refund for when he didn't show up and its now May 7 2023 and still nothing from him besides continuing to ignore our texts and phone calls!!!! read more

Rick, the owner, reached out to me soon after I posted my initial review and made everything right. He personally handled the follow-up treatment under warranty and discovered an additional 3 nests that were missed the first time. My gut says he's an honest guy who was just having some scheduling issues, so I would use Banner Pest again the next time we have pests in need of eviction (and being in New England, that's basically when not if). read more

The issue was fixed and I am very satisfied with the service. I will recommend using him for any pest issues. I'm happy and thank you for your service read more

We had a serious infestation of bed bugs centered in one of our bedrooms. Richard came in and patiently explained what should be done. He came out several times and treated, explained what we needed to do and promised he would come back as many times as needed. When we found out that due to a security breach, I could not pay all, he understood and worked with me. Great job, understanding and patient. I would recommend him to anyone needing general maintenance for pest control or having an emergency as we did. Thank you Richard. read more

Banner Pest Control was highly recommended to me by a good friend. She said she was very happy with this company and its owner Rick. I took her advice and I am glad I did. The owner, Rick, took my call and explained the whole process to me. He asked a few questions about my home and gave ne a reasonable estimate and we set up an appointment for the treatment in a few days. He was very prompt, polite and again explained the process and got right to work. Right away we notice a that our pest problem had gone away. The great news is Rick will be back in a couple of weeks to check on our progress and see if he needs to treat again even if there is one bug found. He also gives a 6 month guarantee. Banner Pest treated our home for a tough moth problem. Moths can be highly destructive and quickly invasive. Rick said that he can cure our moth problem and he did but will be coming back in a couple of weeks to recheck the job and honor the guarantee if necessary. My husband and I highly recommend Banner Pest Control extremely knowledgeable, reasonably priced, non toxic treatment, and guarantee! What more can you ask for! read more

Update: Rick reached out to me immediately after I posted my review, apologized for the problems and set up new appointment for today. The week delay was due to my schedule not his. Although he did arrive over hour later than agreed, he finished the job to my satisfaction. read more

UPDATE: Rick reached out literally minutes after posting the last review. He apologized for his lack of response and we discussed his poor communication further. Since then, he has come back to finish the job, was early, and followed up with me about the progress. Unfortunately, I'm not totally convinced ALL the roaches/mice have been eliminated, but Rick has promised that he will uphold his gaurantee to complete the job regardless of how many visits it takes. Ultimately, I think he is a genuine person, he knows what he's talking about but simply has to work on communicating better with his clients. We would probably use him again, definitely not for something urgent, but most likely if we wanted to continue maintenance of whats already been completed. read more

Had an issue with bees coming into my condo and called I got in contact with Rick who came out just a few hours later and sprayed the hive he found. I haven't had a single bee inside my condo since. I will definitely be using Banner for any future pest problems read more

Rick responded quickly to our two different calls. Showed up when he said he would. He was very personable and professional. I safe with him in my home. He worked efficiently and thoroughly giving me advice about what to look for with future pests, or how they might work their way back into my home. He was a wealth of knowledge. Rick took care of the hornets on one call and mice during another, and have never had an issue since. We will certainly recommend Banner Pest Control to friends, family and anyone else we know who is in the market for this type of work! read more

I paid for 8-month warranty of Rick's service.The woodpecker came back again in the same areas in less than 6 months. I have been contracting him via emails to have him come back again for a month now. Every time he would respond saying he would come in a week. But he never kept his promise. I still haven't seen him to come back to fix the problem. If you are looking for a pest control service that values the warranty, stay away from this one! Rick, the owner contacted me after I posted my review and gave me an appointment for coming over to finish the work. He was unable to come for a few times but he did notify me beforehand to reschedule. Finally he was able to come on 5/28 to patch the remaining areas and treated one area he missed for the first visit.The area was not painted as what he said he was going to do. But since the woodpeckers so far haven't come back, I would say I am good with the service done so far. I might give this company another try if I ever need the service again. Hopefully it will be better next time. read more

After they became aware of our complaints, they did their best to rectify the situation. Still a bit dissatisfied with the way their scheduling was run in that it took them so long to schedule something when I had been calling and leaving messages for a week and had a substantial infestation that they had previously failed to take care of. Ultimately I wish they were responsive before I had to write a negative yelp review. Following it's publication, however, the owner gave us his personal cell phone which was a very nice touch, scheduled us last minute, and has been nothing but helpful ever since. read more

We called them out to deal with a bird that had gotten into one of our vents. They showed for the initial appointment to ID the problem, one additional as a follow up then after they were a no show for the appointment to fix the problem, nothing for the past 3 months... Left plenty of voicemails, still nothing. Our problem is still unresolved. read more

Rick has been to my house two years in a row, last year for ants and bees, this year for some tiny little bugs. On both occasions he was prompt, informative and friendly. He guarantees success, or he'll come back and spray again. So far, I haven't had to take him up on that offer. If you get unwanted insects in your house, Banner Pest Control should be your first call! read more

While doing some home renovations, I came across some mud dauber (wasp) nests and bee hives in my attic that concerned me enough to halt the project. I called Banner Pest Control and arranged a time to have them inspected. Rick showed up on-time, at a time that was convenient for me. He knew right away that the nests and hives were old (i.e., nothing living in them anymore), which was a big relief. Even though I didn't end up actually needing Banner's services, I wouldn't hesitate to call them again based on this short interaction. read more

I used Banner Pest Contol for my termite and mice problem. Rick the owner showed up right when he said he would. He is honest, takes the time to explain everything in detail and continues to follow up with me. I liked him so much that I got him 2 jobs. 1 for termites and the other one for pantry moth infestation. Both were very happy with his service! I will continue to recommend him and use his services:) read more

Wonderful! There's nothing worse than wasps all over your house. Called Banner and they came out bright and early the next day. Actually, he showed up about 15 minutes early which was great since I had time to go over everything with him and have time to get my son to school. He was in and out. Very professional. (These days it's hard to find anyone who isn't checking their phone every 5 minutes). They also had the best pricing around. Would highly recommend. read more

Rick, the owner of Banner Pest Control supported us during a very difficult bed bug infestation in our apartment. He showed up, did a walk through, an initial treatment and two full treatments following our first meeting. All of this taking place over the course of a month. He was very kind and offered helpful information. read more

When I found ants in my kitchen I totally freaked out - I called a few places and I'm so happy that I went with Banner. Richard got back to me right away. I appreciated his giving me advice on how to handle them but was very happy to hear that he could schedule me the next day. He was kind, professional, and very patient with all my questions. I also heard back from other companies (Several days later) and they were all at higher price points than Banner. So far, so good - The ants haven't come back. His efforts were a success and I'd definitely call Banner again. read more

I've already reviewed but I feel its necessary to again because I have had such a great experience with this provider. Over the last year, I've had an ant treatment and needed an inspection for termites. Rick at Banner Pest Control is just an honest straight talking guy. I really respect someone who won't try and sell you things you don't need AND does a great job when there is a job to do. I will always choose this place over any others in the future even if his price was beat out by another company. Banner Pest Control is honest and has integrity. read more

Incompetent - came over the first time and could not locate obvious signs of termites Do not respond to calls - called multiple times and left voice mails, at some point even their voice mail box was full nobody called back even though they were under contract Exactly the opposite to what I would recommend to anyone. read more

During first visit to spray inside cement block foundation for wasps, my tenant was told if the wasps were still there, call and he would be back. After three days the swarm was still there and by the entrance. Said he would stop by and didnt. After several calls he left a recording he was on vacation. I went over and using sevin dust, eliminated the nest. He showed up days later and couldnt see bees. No kidding, I killed the nest. Now my tenant tells me she has bees in the house. She calls him again and was told he would be there next day. No show and no call. Seems to be a normal pattern with this company after reading reviews. In the days of online reviews and sites like this, you would think the effort of least a phone call would be worth it. Plus only responding because this poor service was made public doesnt change anything. $150 wasted. read more

Hired him back in Nov. Wish I read reviews here first. Same issues as others. Did not solve my rodent issues (despite guarantee). Found another just today, 2 last week, probably 20 total since he came. Doesn't return calls promptly and doesn't show up to any requests for follow up at the time he said. Once he even blamed me, saying I had wrong day. This is what brought me here. Last follow up, just didn't show up. In summation, ineffective and untrustworthy. I do not recommend. read more

I was having an ant problem inside the house, and also a termite issue going on, so I decided to check these guys out. Excellent customer service, they came out very quick, explained to me what the issue was and promptly got rid of the problem. I will definitely use them over and over again if need be. read more

The owner is nice and workers are a good group of guys. We had a communication issue with a service they used but since has been resolved. Owner assures me will help resolve future issues and worked out compensation. Thanks read more

I've been using Banner Pest Control for over 3 years and recommend them to my friends as they are reliable and have the best prices in town. Rick has been able to keep my multi-family free of bugs and I can always count on them. They are my go to pest company! read more

Banner came immediately and applied treatments per contract, and gave me a 6 month warrantee. They asked for payment up front which i happily did. However, the treatment did not work and the problem got worse. I tried to call and email Rick repeatedly over several weeks letting him know things were out of control, but he did not respond. Finally sent an angry email threatening bad reviews... Rick came the next day and said we indeed needed another treatment, and would be back "next week" to apply treatment. But then Rick fell off the face of the Earth and never came back and never responded to several more weeks of persistent emails. So now, after 2 months of haggling with Rick, I've got what's been called a 'major infestation" by several other exterminators. My property is a mess. things are much worse than when Rick saw the problem, and I've wasted hours chasing Rick around, and lost money I gave him. And i have to spend 3 times the amount Rick charged me to get this major problem fixed the right way. I'd say avoid at all costs. read more

UPDATE to June 1 review. Happy to report that as I was actually writing my original review my husband was receiving a call from Rick apologizing for his slow/lack of response and wanting very much to make things right. He explained that a serious illness in the family had diverted his attention and energy (understandably) and was aware that his business had unfortunately suffered. We set up an appointment for our usual service plus additional treatment we were needing this year. All went without a hitch I am pleased to say. Also was successful in referring him to my two neighbors who have already received their service calls. What keeps us coming back to Banner year after year is their honesty and their real effort at customer service and when a problem exists make a sincere effort to make things right. I am pleased to say that Rick has done just that and we are glad to renew our relationship with him. read more

I have worked with Rick for two years and found the experience frustrating and unpleasant. He fails to respond to phone calls and voice mails, does not reply to texts in a timely manner, and is overall impossible to reach. I had bed bugs in a two bedroom condo, I paid the $550 fee up front and it took him and his crew over three weeks to get in for the initial spraying. After that, no follow-up was done. Two months later, the bed bugs were back again! They were completely ineffective and failed to live up to their one-year pest free guarantee when they did not reply to my calls and texts asking for a follow-up spraying. It has now been three weeks since I first requested the follow-up and I am fed up. I have spoken with another pest control company and will be pursuing their services. PLEASE, Do not work with Banner Pest Control! They are a waste of your time, energy, and effort. They are terrible at communicating, ineffective at pest control, and their one-year pest free guarantee is meaningless. read more