Amazing service I was helped by the owner Mr Hattar. The service was great the quality is fantastic…read moreand we got 2 rings for my future wife. I recommend this place the pricing is great for sure I will come back. Very recommended. Thank you

I want to start by saying my wife had high hopes for this place based on the reviews. There is a…read morepossibility that the company itself is still good, but unfortunately one employee completely ruined the experience for us. My wife was gifted older jewelry from her grandmother and wanted to have it appraised and possibly resized -- approximately 25 items. She booked the appointment online and was never informed of any appraisal or handling fees. When my wife, her cousin, and I arrived, we received no warm welcome whatsoever. We were about 15 minutes late due to being new to the area and accidentally going to the wrong location, and we apologized immediately. From that moment on, the older brunette woman who assisted us was rude and dismissive. There was no small talk, responses were short and snippy, and the overall customer service was very poor. When my wife asked for an estimate to sell some items and have a bracelet repaired and cleaned, the employee scoffed and said, "Just so you know, this is exactly why I asked how many items you had -- because we charge a fee." I explained that this fee should have been mentioned upfront or charged when the appointment was booked online. I also expressed that she had been rude since we walked in and made us feel completely unwelcome. Management may want to address customer service expectations with this employee. We had every intention of doing business here, but her attitude alone made us decide otherwise.

Purchased a new watch and it was delivered to Jared The Galleria of Jewelry in Temecula. Totally…read moreglamorous environment, with very attentive staff that heighten the shopping experience by making you feel comfortable and special. The jewelers presented my purchase, sized the band to my wrist, sent me on my way with item beautifully packaged in a signature bag. Highly recommend for a jewelry purchase. Special thank you for Hasmine

Ask for Christie -- she's incredibly helpful, sweet, and personable, and always makes us feel truly…read moretaken care of. She sold my husband a beautiful necklace and diamond earrings for me for Christmas, and she's been helping us ever since. She's also so patient -- I've gone back multiple times with requests to fix tangles and make adjustments, and she's always happy to help. Thank you, Christie!

I've been buying gold, silver and platinum for several years.Or more?And I wish I found this place…read morefirst. Dillon ans his family/ employees are THE BEST anywhere . They give you tremendous value for your money. They intentionally keep their prices low, where they are profitable and keep very, very happy customers. They surpassed by far any I'm shops around in their classification. I recently bought a ring for my wife's birthday.That ended up not being the best choice for her. I brought it back in seven days later.And they allowed me to get full credit for it.And I used it to buy something for myself and added more money to it to come out with a very nice wedding band. Their price on jewelry is unheard of in my estimation. This is my number one go to shop permanently for me for newsmatic, bullion, jewlery, repairs . Even their pricing on jewelry repair and adjustments below the competition away. Go there once and I doubt you would ever go anywhere else again to fill your needs that they sell at that shop. These shop is the best kept secret I ever found. They don't need advertising or reviews Because they get lifetime customers. Thank you Dillion and team Sincerely The Security Guy

The amount of care and detail Clay showed to us was amazing! He was so sweet and intelligent and…read moretruly explained everything! We will always bring our business here!

I only trust my ring to this jeweler. I absolutely trust Tony. Excellent service, prices and…read moreworkmanship. A few years ago he was servicing my ring and he mentioned to me some of my paves were not secured. He secured them and didn't charge me. That one consideration amongst other things built a trust and loyalty I still have till this day. Integrity is hard yo come by these day But with these guys your in good hands.

I've been a client for years. Trust is extremely necessary when dealing with jewelry. Jesse has…read morethe magic touch... custom creating pieces... and creating changes on finished pieces. Janice has a special eye for look and creativity making my pieces explode with beauty as well as Jesse. Janice and Jesse are #1 team with 40+ years of experience. We are all blessed knowing we can trust them. I wish them many many decades more of fabulous life and business. Audrey is a doll. She helps them office wise.

Unfulfilled Promises and Missed Opportunities…read more As a Yelper, I strive to give local businesses every opportunity to shine, especially those with a boutique charm and a promise of personal service. Unfortunately, after three visits to LA Masters of Fine Jewelers in Temecula, I'm left disheartened by a sharp contrast in experience and a lack of basic follow-through. My first visit was lovely. I stopped in out of curiosity, was greeted warmly, and enjoyed browsing their jewelry. No pressure, just genuine enthusiasm and hospitality. It left a positive impression and made me bookmark them for the future. Fast forward to my second visit, now newly engaged and eager to support a local jeweler with a custom wedding band for my fiancé. Again, I was welcomed kindly and talked through the customization process in detail. I was advised to return with my fiancé to confirm sizing, metal, and width. Everything felt thoughtful and promising. However, my third visit, which should've been the most exciting and collaborative, was a disappointment. While we were initially greeted pleasantly, the energy shifted abruptly when I mentioned having spoken with a different associate the day prior. The associate assisting us redirected us to the register and openly discussed passing the commission to the original associate, in front of us. The handoff was awkward and impersonal. Despite that, we provided all the necessary details for our custom ring: sizing, specs, and inspiration images. We were told we'd receive our CAD drawing within 4 days (by 7/23) to review before moving forward. It has now been 12 days, and we've heard nothing. No call. No email. No CAD drawing. No follow-up of any kind. The irony? That very same day, we visited another local jeweler who, unprompted, expressed surprise that LA Masters was still in business due to their history of poor follow-through. At the time, I dismissed that as unprofessional gossip, but sadly, I experienced exactly what she described. We were genuinely ready to move forward with a purchase. But the lack of professionalism, accountability, and basic courtesy speaks volumes. I won't chase a business to give them my money, especially for something as sentimental and significant as a wedding ring. I wanted to support you, LA Masters. But you made it clear I'm better off going elsewhere.

I would like to start off by saying that as soon as I walked in I was greeted by a couple of…read moreemployees that were very nice. I came in to get my watch fixed and was helped by Leah Finn. She was so good at what she does and we had a nice conversation while my watch was getting fixed. Everyone in the store was polite and very professional!!! What a great experience! I would recommend this store for all your jewelry and repairs if needed. It was my first time in the store and now they gained another customer! Thank you, Ted Sawyer

Everything .. did a fantastic job managing my watch return to the manufacturer , communication was…read moregood and they explained to the manufacturer just what issues I was having so it could be understood by a 3rd party

Always a wonderful time coming here. Trevor, Lilian, and Jack are an absolute pleasure to talk too…read moreand always helpful/knowledgeable in their respective fields. Trevor was incredibly helpful in sourcing watches for myself and my family. Sold 2 beautiful Junghans watches, a classic tag heuers, and a tissot powermatic 80, not to mention their attention to detail in sizing the watches to be a perfect fit. There's no other jeweler around that makes the process of selecting and buying a watch more satisfying than here.

Wendy did a amazing job cleaning my bracelet and other jewelry! Also 10/10 customers service while…read morei waited for my jewelry to be cleaned.

We were there yesterday buying our boys a necklace. Karina and Sandy were extremely helpful. They…read morewere both very friendly. it only took us, but to our boys too. Thank you Karina and Sandy for a great experience.

My wife and I took her wedding ring to Alexander's Jewelers to be soldered after being referred…read morethere by another trusted jeweler. Because of the importance of the piece, we expected the work to be completed to a professional standard. When I picked up the ring, it was clear the soldering work was not done properly. The finish was rough and did not reflect quality craftsmanship. She returned to the store to address the issue directly. Explained her concerns and showed the problem areas. She was told the work looked "fine" and were offered a redo of the solder. At that point, she declined further work because we no longer had confidence that the issue would be corrected properly. She also sought a second opinion from another jeweler who advised against having it repaired there again. They also said we should get our money back since we weren't happy with the service. Alexander's only offered to redo even though I'd cost the same amount if not more to redo it. No refund no store credit. Would recommend taking your jewelry elsewhere.

I had my ring soldered at Alexander's Jewelers and unfortunately the result was off-center and…read morepoorly finished. I brought it back to the store and was told a refund wasn't possible, which was disappointing given the quality of the work. I would have preferred a resolution, but that wasn't offered. I'd recommend double-checking workmanship before leaving your jewelry here.

store #2420 ! I came into the store yesterday night and was greeted by a store employee Eric…read moreGarcia. He was extremely nice friendly and very helpful, took his time explaining all my options I had. I was pleased with the service and recommend this store. thank you Eric !

I came in with my girlfriend. We are serious buyers and I was on the phone dealing with work stuff…read more While I was on the phone my girlfriend was looking around and asked to see some jewelry. The old Asian lady said "why you're obviously not going to buy anything". I was shocked and confused. Was I going to prove her wrong? No we left. What a bitch. Ur like 50 and working at a Daniel's at the mall, AND I DONT SEE A RING ON UR FINGER lmaooo

This review is mainly for the staff…read more Upon arriving we were greeted right away and since they were busy they let us know someone would be with us shortly. All the employees were pleasant and welcoming. San, sales rep, helped me during our visit and she is wonderful! She has impeccable customer service skills and answered all my questions with ease. She's a real sweetheart and honestly made my experience easy. Next time you come in, you should ask for her. She's a gem!

I purchased a protection plan approximately two weeks ago and attempted to return/cancel it within…read morewhat I believed to be the allowable period. After being unable to resolve the issue through customer service, I contacted the Better Business Bureau and was instructed to visit the store directly. I subsequently went to the store in person, but my request was again denied. Despite following the directions provided by customer service and making multiple good-faith efforts to resolve the matter, I have been unable to obtain a refund.