If you need help STAY AWAY FROM THIS DUMP! I was bullied and threatened by the "therapist" Raechel G, by the infantile "case manager" Nicole Blackburn and especially by the exec director Sam Shelton. I came voluntarily and had a lot of resistance from the staff to stay even though I was super uncomfortable , grossed out by the facilities and in fear for my safety. Techs are super rude and untrained, very unprofessional. I finally was able to make it out after being severely traumatized. ZERO STARS. Beware read more

I would give this place zero stars if I could, but it is not an option. Please think very carefully before sending a loved one here. We admitted my brother to Banyan Treatment Centers for mental health issues, compounded by intense grief after losing his 8-year-old son. He was flown in from out of state, and the facility was fully aware that he had no local support system. We also made it clear in advance that he had recently undergone mouth surgery and would require smoothies or soft foods -- which we were assured would be accommodated. Due to flight delays, he arrived in the evening extremely hungry, only to be told that the only available food was cereal. During the admissions process, they attempted to have him sign paperwork authorizing methadone -- despite being there strictly for mental health treatment, not substance abuse. He later expressed that it felt as though no one actually understood why he had been admitted. The following morning (Sunday), he woke around 9 a.m. and was told he had missed breakfast. When he explained how hungry he was, he says he was treated as an inconvenience rather than a patient in need. No alternative food was offered. Later that day he was feel upset and light headed. This led to a panic attack -- something that had been clearly disclosed during intake. In a distressed and disoriented state, he stepped outside and accidentally locked himself out. When he realized he couldn't get back in, his panic escalated. He was crying and pulling at the door in distress. Rather than attempting to de-escalate the situation, staff called the police and removed him from the program, citing property damage. My brother has no history of violence. The responding officers themselves indicated he was not a threat and appeared confused about why they had been called. When his belongings were returned, his phone was dead. He was told he had 15 minutes to charge it and leave the property or face trespassing charges. This was a vulnerable individual, from out of state, with no support system -- effectively being put out onto the street. Before leaving, he briefly spoke with a director who appeared understanding and said she would ensure he received food and follow up with him. That never happened. To make matters worse, once he reached a safe place, he discovered that several critical medical items had not been returned -- including his heart medication for a congenital condition. The facility later claimed he refused treatment during the roughly 20 hours he was there. However, when we requested his medical records, we were initially told there was virtually no documentation -- aside from a $5,300 bill. Days later, we received minimal and incomplete notes that did not support that claim. We were transparent about his mental health needs from the very beginning. There should have been no surprises. He was sent there for help -- yet, incredibly, he never saw a doctor during his stay. Communication was also a major issue. Before admission, calls were returned immediately. After admission, it became nearly impossible to reach anyone -- even in the midst of this crisis. I have been trying to contact the director for weeks, and my calls have gone unanswered. This experience was deeply upsetting. In our view, the facility failed to provide appropriate care, compassion, or basic support to a vulnerable patient in crisis. For context, my brother entered a different treatment program six days later and is now doing very well. He has repeatedly shared how drastically different -- and better -- his current care experience has been. Please proceed with caution. read more

Banyan Treatment Center was not equipped to handle my son's psychiatric crisis. He needed hospital-level stabilization, but instead received minimal care. For 32 days, he barely spoke or participated in therapy--clear signs of a severe chemical imbalance that went unaddressed. When insurance stopped approving more days and he declined a PHP, they discharged him without proper support, leaving him disoriented and alone on the street. Three hours later, we found him dehydrated and confused on a bench. We had to initiate a Baker Act, and at the hospital he was evaluated in critical condition. This experience was traumatic for our family and revealed a disturbing lack of professional competence and compassion. In my view, this facility prioritizes insurance billing over genuine mental health care. I am heartbroken by the cruelty my son endured. read more

I cannot say enough horrible things about these pariahs. FIRST, when I needed help and Googled Alcohol Anonymous, these guys popped up. I made the call and from my nightmare started. Some loser telling me about HIS background and telling me, AFTER reviewing my insurance, that I needed inpatient and if I choose not to do so that I was not serious about my recovery. He proceeded to call me and insult me saying that I am a loser and even went as far as to hang up on me. BUT, continuously calls back to tell me I am on the wrong path and to not trust in my doctor, therapist, etc. Luckily, I am on the right path and better than I have EVER been without these guys. I cannot believe that when someone is at their lowest, that these guys take complete advantage of the situation. read more

Awful awful awful. Do NOT go there. The techs are insufferably rude. It's like they enjoy having a power trip over the clients. Clinical staff is okay but the institution as a whole is unorganized and a giant waste of time. I was private pay and I'm telling you, from the bottom of my heart, it was not worth the tens of thousand dollars and my $200 JBL speaker (the staff must've helped themselves to my speaker as it "went missing" while in their hands {they keep all electronics in your personals which you don't have access to during your stay}) the only thing I got in return was 30 days of sober time. absolutely breathtakingly bad experience. From the moment I arrived, Tory (a bit) was incredibly rude to me. His sour attitude tainted my entire experience as I was constantly worried whether he was going to make up some arbitrary rule that didn't apply and yell at me or some of his other power trip plays. So ridiculous. Also, none of the amenities they pitch as selling points are available. They got rid of most things when they did a "corporate" restructure. The only redeeming quality was the nursing staff. I give a huge thank you to the nursing staff for being so great. read more

Stay away just a money sucking scam. If you want a facility that has no structure, allows you to do as you please the entire time, and is a means to an end than this place is your dream rehab. If you want to get well and actually succeed I would go elsewhere. read more

I went to Banyan in 2023 and had a wonderful experience. Went back this year and it was a traumatizing experience. They have new administration and they are AWFUL to clients. Horrible. So many breaches of contract. HIPAA violations, throwing grievances in my face (which is in the contract that will never be done). Just generally an environment that is not whatsoever conducive to anyones recovery. They pick and choose which clients they like, and everyone else is treated like absolute garbage. They made me feel belittled, helpless, and disliked. The techs are incredible and 80% of them genuinely want to see clients get better. The other 20% sit on their phones all day and complain when we ask for help as if they aren't there to help us... not sit on their phones. Matt, Kevin, Gigi, Tory, D, the nursing staff and the chefs are INCREDIBLE. Nothing bad to say about them at all. The administrators and almost all therapists (except Sharona and Molly) are on some serious power trip BS. It was such an awful experience, I requested an early release and I am currently doing IOP at Wellness and it is incredible. A wildly different experience- the staff there GENUINELY care. Sad to see how this place has gone totally downhill with the new administrators and therapists. Really disappointing especially with the hefty bill I'm about to receive for a program that offered me little to no support and if anything, made me worse. I'm doing much better now at Wellness. Will never return back to Banyan, and will NEVER recommend Banyan to any of my friends/family who are struggling with mental health. read more

BEWARE - DO NOT CALL THIS PLACE OR ANY OR THE NUMBERS I PROVIDED BELOW UNLESS YOU WANT TO BE HARASSED AND THEY WILL COMPLETE ILLEGAL ACTS AND BREAK YOUR HIPPA PRIVACY LAWS WHEN THEY HAVE NOTHING WITH YOUR SIGNATURE STATING THEY CAN CALL ANYONE, AND IF THE CALLS ARE REALLY RECORDED IT IS ON RECORD THAT I TOLD THEM THEY COULD NOT CALL MY FAMILY AND THEY DID IT ANYWAY WHEN I DIDN'T ACCEPT THEIR TREATMENT OFFER. I called a number I thought to a local facility where I live and received this place. I had put in a week off of work for November working with my therapist through my EAP program at work. They tried to pressure me into leaving sooner than my scheduled time off work, which was only a week. After speaking with my counselor she said it was best to take off work when I could do the entire 14 days. I called to cancel, I was harrassed on the phone, threatened that they were going to call my child that I gave as an emergency contact and told them they could not call for any of my treatment information. I continued to be harrassed on the phone for at least 15 minutes with continued threats of calling family. I told them they did not have permission to call my family, I never signed any documents committing to using their facility or that would allow them to call my family, I never signed a release of information. I had to hang up, since then they have called my phone daily at least 20 times a day and texted me. I texted them and told them they were harrassing me not to call my phone again and that they were not allowed to call my son, I told them I would sue their company or breach of privacy. With all that said and texted to them, they still continue to call me daily interuppting me at work all day long with my phone ringing for the past three days. I have ignored the calls, blocked numbers, and they call from other numbers. Now my son just called me tonight to inform me that they are harrassing him and calling him all day long. He was very upset because they will not leave him alone either. They breached my confidentiality, violated HIPAA Laws, I never signed anything giving them permission to do what they did. I called them back to let them know I would be contacting a lawyer and sueing them after I did not give them permission and for harrassment on a daily basis. This place is a joke, watch the movie body brokers, this is what these people are. These are all the numbers they continue to call me from and will not leave me alone. I have spoken with Dan and Brooks, they are both harassing me, when I called back to tell Dan to leave me and my family alone, he hung up on me, after calling to talk to me 20 times a day all week long, now he gets me on the phone and hangs up on me. I will be suing this company, I mean that after what they did and breaching my privacy act, I work in the medical field, what they did was totally illegal. Watch out for these numbers and these two men, Dan and Brooks 336-559-4363, 855-516-2622, 561-763-4773, 954-251-6195, 336-704-8918, 800-273-0603, 561-933-9717. 336-328-3852, 336-704-8918, 866-339-2432, 360-641-0721, I have received 45 calls from them from Oct 30 to Nov 7 and 30 of those calls were after I told them on November 5, I could not come down until the first week in January where I could stay longer. Ever since November 5th I have received calls, text messages with threats of calling my son, and just continued calls all day long while I am trying to work, and now they are doing the same exact thing to my son who has nothing to do with and is working too, after I told them they could not call him, and I never signed a release for any of this or any paperwork at all, I only spoke to them on the phone. PLEASE BEWARE OF THIS PLACE, IF YOU HAVE INSURANCE THAT IS WHAT THEY ARE AFTER AND THAT IS HOW THEY GET PAID A WHOLE LOT OF MONEY, WATCH THE MOVIE BODY BROKERS, THIS PLACE IS THE EXACT SAME THING AS THAT AND SHOULD BE CLOSED DOWN. THEY ARE UNETHICAL, WILL VIOLATE YOUR PERSONAL AND PRIVACY RIGHTS, AND HIPPA LAWS. I PROMISE YOU I AM CONTACTING A LAWYER AND SUING THIS COMPANY TOMORROW. IF THEY RING MINE OR MY SON'S PHONE ONE MORE TIME, I SWEAR ON EVERYTHING I LOVE I WILL CLOSE THIS PLACE DOWN. THEY ARE QUACKS IN MY BOOK TO TREAT PEOPLE THE WAY I HAVE BEEN TREATED AFTER CALLING THEM AND TRUSTING THEM, I ONLY GAVE MY SONS PHONE NUMBER AS AN EMERGENCY CONTACT AND TOLD THEM WHEN I GAVE IT TO THEM THEY COULD NOT CONTACT HIM OR TELL HIM ANYTHING UNTIL AFTER I DECIDED TO GO TO TREATMENT AND WAS IN TREATMENT AND SIGNED A RELEASE, I TOLD THEM MORE THAN ONE TIME ON MORE THEN ONE CALL THEY COULD NOT CALL HIM AT ALL BECAUSE I WAS NOT COMING TO THEIR TREATMENT CENTER AND AGAIN I DID NOT SIGN A RELEASE OF INFORMATION AND THEY STILL CALLED HIM ANYWAY AND ARE HARASSING HIM TOO. read more

This facility is horrendous the lady Katie from banyan made me believe I would get the help I need, came in they took away a lot of my stuff ALSO YOU ARE ONLY ALOUD 1 PHONECALL A WEEK ! AND THEY ARE MONITORED ON SPEAKER WITH THE THERAPIST MAKING COMMENTS ! It's very dirty the kitchen and Rec rooms are horrible meetings there's always an argument I left the second day I was mortified the techs are rude ! And the director is super mean I definitely do not recommend it feels like a hospital and not a private facility to get the true help you deserve read more

Warning find another facility. I never experienced such a dis-functional business in my life. I would ask the same question to 5 different people and get 5 different answers. Their biggest concern was money not the patient. I was told I had to leave within 3 hours due to insurance and they knew of this for days I was unable to book my flight home. I was escorted to the gate and released to the street. It was something you would see in a movie. I was unlike most of the patients and had the means to get home safely. Mental health patients roamed freely when this was addressed the staff did nothing. Do your self a favor and stay away not a healthy environment on all levels read more

I am sorry to say, but Banyan Boca was an awful experience. Their Sales/Admissions staff told me and several others I met in there any thing we wanted to hear just to get me there. The Sales person I was talking to said that they were a non-12 step facility, when in fact they are a 12 step program. They also told me I could have my cell phone and laptop so I could stay in touch with my business and employees. NOT TRUE. Banyan Treatment Offered very little therapy. Most groups were 12 step, God oriented groups, many times run by Techs and not qualified Therapists.On the plus side though, the facility is ok, TV's in every room (helps with down time). The staff for the most part were good. I would never recommend this facility to anyone, unless that's is your only option. read more

This place is hell. You watch Youtube videos, get handouts, paint, and fill out worksheets for therapy. The facility is an office building in the middle of a parking lot. You will literally be locked inside like a prisoner and let out for smoke breaks. You rarely ever see an NP. The staff is extremely rude and unprofessional. They will take anyone for the insurance money and they lie about the disorders they can treat. Then, they throw these people in rundown local psych hospitals. There are no special programs for schizophrenia, OCD, or LGBT people like their website says. Everyone gets the same groups (which are mostly worksheets). They hold you as long as possible for insurance money. When I was there, a patient attacked a staff member. They create a dangerous environment by taking people with criminal histories, suicidal ideation, and severe mental illnesses they can't treat. The quality of treatment at psych hospitals and affiliated PHPs I have been to is better. read more

If you want to be ripped off and lie to go to this place. First, I called them and the sales person sold me this amazing place which exists only in their fantasy. Second, the sales person will tell you he verified your insurance and tell you are fully covered ($0.00 out of pocket if your deductible for the year has been covered) to get you there. But the lies don't there. Once you get there, the staff in charge of finances will continue with the same lie. Even after you've been there for a couple of days, they will talk to you and convey that they have contacted your insurance and your stay and treatment with them is fully covered so do not worry and concentrate on your recovery. Then you get home and open your accumulated mail to come to find out Banyan is billing you thousands $$$$ of dollars out of pocket. You've heard or read about Florida detox or rehab scams? This is one of those places. What a scam!! taking advantage of suffering addicts. If you want an excellent detox, that will not lie to you when it come to finances, with excellent therapist, great accommodations and food go to Summer House in Miami. read more