I would like to sincerely recognize Erika at VillaSport for her outstanding customer service…read more After a very frustrating earlier interaction, Erika took the time to carefully listen to our situation and thoroughly review all the documents we already had on file. She approached the issue with patience, professionalism, and genuine care, making sure she fully understood the details before providing guidance. She did not rely on assumptions or personal judgment, but instead followed a clear and consistent process. Because of her attentive and responsible approach, we were able to complete our membership registration smoothly and without further complications. What stood out most was her respectful and warm attitude toward my elderly father. She was kind, considerate, and even greeted him in Chinese, which made him feel truly welcomed and deeply moved. This small gesture had a big emotional impact on our family. Erika treated us with respect, trust, and dignity throughout the entire process. Her professionalism and empathy are exactly what customer service should look like. We are very grateful for her help and support.

There are far too many managers at this place, and unfortunately, they don't seem to communicate…read morewith each other. One employee tells you one thing, another tells you something completely different, and no one takes responsibility when the information turns out to be wrong. This has happened to us several times, but today was the final straw. We are a family of four--two adults, an older child, and a baby. We've brought our baby to the pool several times without any issues. Then one day, we were suddenly stopped at the front desk and told the baby needed to be registered. That was completely reasonable, and we had no problem doing it. The problem was how it was handled. Our older child had already gone through the gate, while my husband had to come back because the baby and I weren't allowed in. We asked if we could at least go get our child first, but we were told no--we had to complete the registration before anyone could enter. Our family was split up, and our young child was left inside by herself. It was an incredibly stressful and unnecessary situation. We spent about 20 minutes filling out paperwork while standing there with a baby in a stroller. The employee repeatedly assured us that everything was taken care of and that we would never have to do it again. Two weeks later, we were stopped again. This time we were told that what we had completed wasn't even a registration--it was just a guest form. In other words, we had wasted 20 minutes because an employee gave us incorrect information, and now we were expected to start the entire process over again. No apology, no accountability, just more inconvenience for us. Mistakes happen, but what matters is how they're handled. At this facility, the burden always seems to fall on the customer, even when the mistake was entirely theirs. That was enough for us. We decided to cancel our membership and switch to the YMCA instead. We value businesses that respect their customers' time and take responsibility when they make mistakes. Unfortunately, this place has shown us neither.

Coaching staff seems to have enthusiasm and organized. Only the gym is a little too dark.read more

Awesome coaches, very friendly. My Kids improved a lot in their volleyball skills and techniques. A…read morelot of flexible schedules you can choose from.

Recently had an opportunity to train with Edward Panganiban at Bay Club and learned so much about…read moreweight training, which I had never learned before at the club. I would highly recommend Edward as a personal trainer. He is extremely friendly, very organized, and knowledgeable in his field. He tailored my fitness program based on my requirements and at the same time used his expertise to change what I was doing before.

The gym there is pretty decent. It has all of the essentials to build a solid physique. However,…read morethe best part about this gym are the workers and personal trainers there. JP in particular is a fantastic personal trainer and I can't recommend him enough. In just a few workouts with him, he helped me recover from a pec injury and was able to help me bench again. He is an extremely knowledgeable trainer and if you train with him you will 100% see results!

The gym is super clean and has great equipment. Sam is also a great manager I had an issue and he…read morehelped me with it extremely fast, the place is great

Wow! I should have read the reviews first about this place, but the reviews make sense. If I could…read moregive a zero I would. I joined City Sports Club on Brokaw because I was genuinely excited to get back into shape. Unfortunately, what should have been a positive experience quickly became frustrating, discouraging, and emotionally exhausting, thanks to Sam, Richard and Mari. From the beginning, nearly every interaction felt like a sales pitch. I signed up for a gym membership, the Pilates add-on, and personal training because I wanted professional guidance and support. During my training consultation, Richard, the Director of Training, promised nutritional guidance, including calories and macros, a workout plan for the days I was not meeting with a trainer, measurements, and an assessment. When I arrived for my first training appointment, Richard appeared unaware of why I was there. My trainer then asked me many of the same questions I had already discussed with him, which made it seem like there had been little communication. The workout lasted approximately 25 minutes, which had not been explained when I signed up. When I asked about the nutrition and workout plans I had been promised, I was told that the trainer did not know me or my form well enough to provide them and that I should do any exercises I already knew. This was incredibly discouraging because I had specifically signed up for personal training because I needed guidance. I left feeling deflated and devalued as a member. When I raised my concerns, I received conflicting explanations, little accountability, and repeated promises that someone would follow up. I had to explain the same emotional experience to multiple employees (a total of 5 times), yet calls were repeatedly not returned. The most disappointing response came when I was told that they "usually do not issue refunds because of an experience." This was not simply a change of mind. I joined with every intention of using the gym, but the services and guidance used to sell me personal training were not provided as represented. After the poor communication, unfulfilled promises, and dismissive handling of my concerns, I no longer felt comfortable returning. The only person who made me feel genuinely heard was Rod. He listened, apologized, and showed empathy when no one else had. I truly appreciated his kindness. I joined because I was motivated and excited to prioritize my health. Instead, I spent my first two weeks dealing with sales pitches, contradictory information, poor communication, unfulfilled promises, and repeatedly chasing people for answers. I am still waiting for a resolution and the full refund I requested. I am posting this in hopes of a resolution, as it seems every attempt I have already made comes with repeated excuses and promises of follow-ups that never occur. I am the one who has to do the follow-up. I am not asking for special treatment. I am asking City Sports Club to acknowledge how poorly this situation was handled, honor the full refund I requested, and allow me to move forward without continuing to chase employees for answers.

I have been playing here for many years and have truly enjoyed the facility and its services. The…read morestaff are professional, friendly, and well-trained in providing great customer service and accommodations. The management team goes above and beyond; they listen to feedback and keep improving the court conditions to ensure all safety measures are met. The fees are also very reasonable. I highly recommend this place!

The Gulf Badminton Center is an attractive badminton venue, especially for those who have high…read morerequirements for badminton. Whether you are an amateur or a competitive player, it provides an ideal training and competition environment. The center's facilities are first-class, and the venue is spacious and comfortable, which is very suitable for high-intensity training and casual competitions. In addition, the Gulf Badminton Center also provides flexible annual and quarterly card options for long-term badminton enthusiasts, which is undoubtedly a very cost-effective offer for frequent fans. In particular, if you pay for 10 days or more at a time, you can enjoy more venue use times, which is very suitable for badminton enthusiasts who pursue efficiency and high-frequency training. There are not only modern facilities here, but also a first-class coaching team who can provide professional guidance according to individual needs. Whether you want to improve your technical level or participate in various competitions, the Gulf Badminton Center can provide you with all-round support and help. The center provides ample parking spaces so that those who come to train or compete have no worries. In addition, with its good geographical location and comfortable environment, the Gulf Badminton Center has also become an ideal gathering place for many successful people and badminton enthusiasts. If you are looking for a high-quality badminton training venue, the Bay Badminton Center is undoubtedly a choice not to be missed.

Been going here for a month now. The staff have all seemed relatively friendly, the front desk…read morestaff can sometimes feel off putting, but it's just a vibes thing. The gym is still relatively busy even at 11-2pm, you may have to wait a few minutes for a machine but there's no line type of busy. Once 5pm hits though, there will be a few lines for popular machines like the cables and benches. The machines are fine for a commercial gym, they're not in top condition but they work. I haven't tried any of their other amenities but the bathroom/lockers seem clean whenever I go in.

Been coming here for about a month now, it's been OK, the price is fair for what you're getting,…read moreweeknights get pretty crowded at times and it's common that you need to wait in line to use the more popular machines, overall decent selection of machines and the staff is friendly, locker room is nothing amazing but gets the job done, lots of broken cardio machines though

My two oldest sons attended Hoopsphere about 10 years ago. Not only did they develop strong…read morebasketball skills, but they also competed in many tournaments and learned invaluable lessons about teamwork, discipline, and perseverance. Ten years later, I brought my youngest son back. As a child with ADHD, school has not been easy for him. Staying focused in the classroom has always been a challenge. But he discovered a true passion for basketball. After returning to Hoopsphere, he couldn't wait to come home and show us the new skills and tricks he had learned. Little by little, we watched his confidence begin to grow. One especially heartfelt moment happened this summer. I made a special--and admittedly bold--request, asking if one of the coaches could spend a few minutes encouraging my son. Coach Vincent went far beyond anything I expected. He sat down with my son, acknowledged the progress he had made, encouraged him to keep working hard and to always be himself, and then presented him with a special medal. What a difference that single act of kindness made. My son came home smiling from ear to ear, proudly showing us the very first medal he had ever earned. Since that day, I've seen remarkable changes. He started asking me to give him harder math problems. He began confidently joining neighborhood kids for pickup basketball games. That one conversation, that one moment of recognition, truly changed him. We will forever be grateful to Hoopsphere--not only for its outstanding coaches and professional basketball training, but even more for the genuine care, encouragement, and love they show every child. They are helping shape young people's physical, mental, and emotional well-being during such an important stage of life. Thank you to all the coaches, especially Coach Vincent. Thank you, Hoopsphere, for making such a meaningful difference in children's lives.

My older son has been coming here for a couple years (he also does/will do the league when his…read moreschedule allows for it) .. and my younger one started 6 or so months now. Both boys enjoy coming here every week.. all of the coaches have been very engaging and work with the kids well. They have made basketball fun while working on their skills. Coach Skip is very friendly and helps make sure all the kids are engaged. He does a great motivating and training the kids. Our kids have seen a lot of growth since joining HoopSphere.

Great facility with ample space for many occasions. Catering was very good. Staff courteous and…read moreready to help. Clean and well organized. The location was perfect also.

This is my second time at this community center. I came for an event. Lots different rooms and…read morespace to host events. There were many other events going on while I was there. Overall, not a bad community center. In this month of December, the community center is decorated with Christmas trees and holiday decors. Makes the place very lively and filled with holiday warmth!