My Grandson was taken to the Er and I couldn't have asked for better care the nurses both male a…read morefemale were both very compassionate. the Doctor was very thorough and nice gave us up dates with out any run around. He was in good hands. sorry that I didn't get the staffs names. so I could tell the administrator how good they were.

My father whom has had five strokes was told if he ever hits his head to come to the ER. He fell…read morehit his face and slimed up his face. Check-in staff wondered why he was even here. Got the CT and X-rays completed almost two hours ago. Still in waiting room going on three hours and have not received one piece of information. A little information would be nice...

Thank goodness I'm not the patient in this situation. Jean Dymott was the emergency room doctor to…read moresee my aunt and she was the rudest, ugliest person I met here . She seems to be an undercover racist. She was very curt and dismissive. I would NEVER have her care for me. We need our issues taken seriously!! She was more concerned with the way I pronounced her name than anything. Everyone else was polite, curious and concerned.

We are incredibly grateful for the care Nurse Taibat provided to my daughter during her two day…read morehospital stay. From the moment she entered the room, she was warm, friendly, and genuinely compassionate. Nurse Taibat took the time to listen, explain procedures clearly, and check in often, which brought so much comfort during a stressful time. Nurse Taibat's professionalism, calm demeanor, and attentiveness truly stood out. She treated my daughter with kindness and respect, always ensuring she felt safe and cared for. It was clear that nursing is not just a job for her but a calling. We are thankful for her dedication and the exceptional care she provided. The Wallace Family

My over all personal patient experience at Baptist Cancer Center is a positive one, yet there are…read moresome small differences from being a patient at BCC compared to being a patient at Texas Oncology. For Instance, Baptist is very busy and therefore I personally get the feeling of being just another patient to the staff and nurses and sometimes a little rushed, unlike Texas Oncology where there was never a check in line and by the second visit the entire staff knew you and called you by your first or last name, which ever you preferred and the overall atmosphere is very calm and relaxing. The wait time to be checked in at Baptist may at times have you standing in line waiting anywhere from 10- 35 mins. For instance today, my appointment was at 11 with only two individuals in front of me. I wasn't checked in for my appointment until 11:35 both front desk clerks were busy trying there best to answer questions to those ahead of me as well as had to stop and answer non stop phones rining. I felt they were doing the best they could but it made for a long wait. Once checked in, I was taken back to a room within less than 5 mins. The nurses are always friendly and the rooms are always clean and lots of reading materials to bid your time, waiting for your doctor, at Texas OC, your wait to be taken back after checked in can be up to an hour. I waited for about 8 mins before seeing the doctor, at TOC I've waited over an hour. Both the doctors at Baptist and TOC have exceptional bedside manner. Very personally, very kind, and make you feel as though you are top priority. The only negative I have about Baptist is the Chemo/treatment area; is very crowded with very little room for friends or family without you having the feel that you're sitting on top of the next patient. However I don't think they would ever deny anyone from having family or friends with them. At TOC, it's spacious and the patients feel free to socialize openly with one another as well as their families. All in all both cancer centers are amazing and I highly recommend either one.

I found that nearly all the staff involved with my grandmother's surgery communicated with us…read moredisrespectfully and had very little bedside manner or regard for human emotion. The aide on the bariatric floor never responded to my grandmother's call button, even after 30 minutes, until one of us walked down to the nurses station ourselves to find that she was coloring pictures. When the charge nurse, Judy, was asked about this, she responded in a rude manner and provided no help. My grandmother was in extreme discomfort and could not get to the bathroom by herself. Once the aide came to our room, she said absolutely nothing to any of us and waited for us to pick up my grandmother and her IV stand by ourselves then left the room without any help being provided. If it wasn't for our nurse and our own ability to stay around the clock to provide my elderly grandma assistance, she would not have received even close to adequate care. I am very disappointed with the staff's behavior and would not recommend that anyone allow their families to receive care from these people.

3 people to draw blood for a routine test? And the simple…read moreneeded item required for my problem - not carried! I question the management

I used this private ER for my first round of COVID testing once I left Harris County. There was a…read moreshort wait time and the waiting area was pretty empty which was good, less germs; and it was better than going to the hospital ER and hanging around 4hours or more. Very professional.

Real bad experience not worth going I had a miscarriage and needed to be attended and they were…read morechecking my Medicaid seems they couldn't find it and they told me to come back tomorrow! Worst experience ever definitely not recommend !

The surgical team as well as my doctor, Pete O'Donnell performed lapaplasky surgery on Friday…read moreSeptember 20th. The doctor and the team did a great job and my recovery is going well. I put on the "CAM" boot when I got home so I could get from my bedroom to to the bathroom and kitchen without falling. Little did I know that the Anastasia didn't ware off until after 8pm that night. When it did I was in extreme pain every with the pain meds. I removed the book only to discover that my bandages were soaked in blood. I went back to the emergency room at about 10pm that same day. The ER staff was great. They examined the wound and rewrapped it. No trouble, other than the normal pain since then. Thanks to the "Medical Center Of Southeast Texas for helping me.

Waited 6 hours for transport. No doctor every appeared. Nursing staff CLUELESS. No organization…read more Received a choice to leave with no discharge instructions because I wasn't examined to diagnose. WHAT A JOKE!! These pop up urgent cares need some rules. Crappy healthcare

We had the best experience hands-down of any ER we have ever been to! This is not the first time we…read morehave visited Beaumont ER on college. We continue to use them because they are so amazing at what they do! From the time I drove into the parking lot until I drove out of the parking lot, I was comfortable, greeted with friendly knowledgeable care, the environment is super clean, the staff is so patient, caring, and Family oriented. They made sure that I was comfortable in the setting, that all of my needs were taken care of, and then I felt sure about the diagnosis and where to go from there. I 1000% recommend this place to anyone who needs urgent care services. I could go on, but I think you get the point. I will add, when I left, it had started to get dark and there was a parking lot security officer who made sure I even got to my car safely. If you weren't doing ER service like this, you're doing it wrong. Every single patient should feel like a VIP.

I was seen quickly! They had me tested, shot two times and trotting off with the scripts to make…read morelife fun again in no time. Most of the time was waiting for swab results. These guys are great!

none of thsee fools have any idea how to deal with patients. waitling hours to get an IV strarted…read more keeping you hostage under threat of AMA. No remote to the tv. Take a few miles down the road to Beaumont Er. No food after 8 hours. Complete fools!!! Staff very belligerent. never saw a doctor.

In the emergency area, it took 4 people to insert an IV and 2 of the first 3 were rude when they…read morewere unsuccessful.

They are to slow and it's just super slow like it does not take that long to get the results I have…read morebeen here since and now it's 10 like girl it doesn't take that long