From the entrance of the Emergency Room, including all the nursing and care staff in the ER, I have…read morenothing but admiration and thanks--their attention to my problem, as well as their empathy and professionalism. We have used the Victory Medical Center for years, and this high level of care has never faltered. P.S. Thanks also to Dr. Maynard, who kept us informed all through the visit. Raye Castro, Beaumont

This facility is great...everything is quick and they actually listen to their patients. We have…read morebeen in a few times and they have always been very nice and helpful. They are all about taking care of their patients and 1-on-1 care. They have brought my hubby sprites for nausea, checked him for flu, strep, etc. They treat symptoms and illnesses! Victory makes sure the patient is taken care of before they leave! Facility is clean!

Have always gotten exceptional care here except for Dr. Fasullo!! Dr. Evans and staff amazing!!read more

They got me in and fast! The best emergency experience I've ever experienced. Highly recommended…read moreand great care for patients. Five Stars!

The doctor didn't listen or explain my fracture Xray. I was told to stay off the foot until I…read morefollowed up with orthopedic. I asked for a work note. Return to work Tuesday after she was told I had an appointment with orthopedic Tuesday. DUH!!!!

We had the best experience hands-down of any ER we have ever been to! This is not the first time we…read morehave visited Beaumont ER on college. We continue to use them because they are so amazing at what they do! From the time I drove into the parking lot until I drove out of the parking lot, I was comfortable, greeted with friendly knowledgeable care, the environment is super clean, the staff is so patient, caring, and Family oriented. They made sure that I was comfortable in the setting, that all of my needs were taken care of, and then I felt sure about the diagnosis and where to go from there. I 1000% recommend this place to anyone who needs urgent care services. I could go on, but I think you get the point. I will add, when I left, it had started to get dark and there was a parking lot security officer who made sure I even got to my car safely. If you weren't doing ER service like this, you're doing it wrong. Every single patient should feel like a VIP.

This was the best ER I have ever seen or been to. I was visiting from out of town and went in with…read moremajor palpitations. I was seen right away. The care I received was absolutely phenomenal. Every member of staff I saw was extremely caring and helpful. I am a hard stick but the nurses patiently took their time and found a vein without poking me multiple times. I ended up staying overnight and was provided a beautiful pair of pajamas to wear along with a goodie bag with any toiletries I may need. Excellent care all the way around!

I had a trip to the ER today due to severe stomach pain. The doctors and other staff on shift did a…read moregreat job answering questions, reassuring me, and were incredibly kind. I hope I never have to go back, but if I did I wouldn't hesitate to come back here.

mother in law was a patient there. not one time when she used the help button did someone respond…read more I even went to the nurse station. they are not friendly and very disconnected from the patient needs. somehow the call button was left open and she couldn't keep requesting help. thank goodness I was there to help her to the bathroom. nurse only showed up to help her back in bed. this was several times not just once. there was only one friendly nurse in the whole group. I will not go there for my care.

I found that nearly all the staff involved with my grandmother's surgery communicated with us…read moredisrespectfully and had very little bedside manner or regard for human emotion. The aide on the bariatric floor never responded to my grandmother's call button, even after 30 minutes, until one of us walked down to the nurses station ourselves to find that she was coloring pictures. When the charge nurse, Judy, was asked about this, she responded in a rude manner and provided no help. My grandmother was in extreme discomfort and could not get to the bathroom by herself. Once the aide came to our room, she said absolutely nothing to any of us and waited for us to pick up my grandmother and her IV stand by ourselves then left the room without any help being provided. If it wasn't for our nurse and our own ability to stay around the clock to provide my elderly grandma assistance, she would not have received even close to adequate care. I am very disappointed with the staff's behavior and would not recommend that anyone allow their families to receive care from these people.

I had to bring my daughter in this morning because she hurt her foot and wasn't wanting to walk on…read moreit. She's only two years old and was not happy about having to get an X-ray and I couldn't be in the room with her because I'm pregnant, but all the nurses and staff were extremely patient and kind with her. We were in an out within an hour. I highly recommend golden triangle emergency center!

I went to this clinic because I had some multiple bug bites on me. I wasn't sure what they were…read more.The lady at the front desk asked for my Social Security number and as I got finished being seen, I feel like she didn't have to take my Social Security number. Are they required to take people Social Security number? If not, I want to report this

My wife's primary care physician sent her here for a CT scan after she fell at home. They are not…read morein the network with local hospitals and that may be enough to go elsewhere if you anticipate needing admittance to a hospital as a followup to coming here. She was received without delay and the CT showed nothing significant to deal with. Dr Ireland, nurse Faith, radiology tech Tony and admissions rep Amella were all polite, efficient and attentive. We will go here again when we need help and don't expect further hospital admission.

I do not recommend this establishment at all. Go some where else for your emergencies because this…read moreplace will not help. My dad went here after being injured on the job, his hand was crushed. He had an open wound and you could clearly see his bones. The doctor here did not suture him up, he wrote a prescription for pain medication, that we could not even get filled due to his license being in Oklahoma and NOT Texas. When my mom went back to get this corrected, they told her to just wait and go to our primary care physician. So my dad left this establishment IN THE SAME WAY HE GOT THERE. In pain and with an open wound. This is not healthcare, this is not the way anyone should be treated, let alone someone who is clearly in need of EMERGENT medical attention. Never again. Let this be a warning to all, do not come here. One star only because it is required.

Absolutely amazing. Dr. Selinas took care of us on a late Sunday night for an emergency issue. She…read morewas amazing, caring and fast.

This ER is very patient experience centered. Everyone I encountered was kind, helpful, empathetic…read moreand explanatory. I came in with excruciating sciatic pain. I arrived at about 5:20 and was home by 9:ish pm. I had excellent medical care and so far today my symptoms are manageable. I recommend this ER to all with Private or Group Insurance. It is a private facility and by law they cannot accept Medicaid, Medicare or Tri-Care.

Today I took my sister to Elite Hospital Kingwood. Thankful that it's close to our home but so…read moregrateful for the amazing service she received. Her nurse was Christina and the attending physician was Doctor Christopher Hummel and then there was Terry (I believe he was the MA on duty) who also attended to my sisters care. As soon as we entered the facility, we were warmly greeted, my sister's concerns were addressed immediately and we were both made to feel so welcomed and comfortable. We could feel the love and care offered to us....immeasurable. The parking is plentiful and accessibility is easy .As I said, from the front door up to and including until we left, the level of care was immeasurable. WE ARE SO THANKFUL

My son went into this hospital today around 4ish to 5'oclock am he was medical screened & during…read morehis medical screening he was told the test would be $650. he then explained he did not have insurance and stated the lady then walked out & relayed that information to another nurse. So basically, they gave him papers stating upper respiratory infection, so was this not an emergency? Based on the conversation with Helen she stated no. So, in other words, if he had the $650, he was sick but since he did not, he was not sick enough for them, so he was then told to take over the counter medicine. I have never seen anyone in my life be denied medical care unless there were combative and the police had to be called. So, I called as a parent because my son could've passed out or anything could've happened leaving that medical facility with no treatment. I don't care if you are a private hospital or not. They didn't check to see if he was dehydrated, no iv, no blood work all because he did not have $650. He is a young black man & went to seek medical attention just because he was alone or didn't have insurance he still should've been treated. I then called Elite hospital I stayed on the phone for 30 minutes trying while the receptionist explained to the nurse my reason for calling. I needed to know why he was denied treatment? I was trying to understand their reasoning but got me with disregard, disrespect, excuses and kindness, with Helen the tone was definitely hostile, she appeared to seem surprised as to why I'm calling very not nurse like. No compassion, empathy, sympathy or anything was given. Upper respiratory infections are contagious and can be caused by bacteria. Helen was very condescending, so the phone call went all the way left. I then asked for the director of nurses and was placed on hold, then told I could not get that information by Helen. I then explained I had been given that information before on cards or provided with a phone number at least. I had to call another nurse that works in another hospital to find out Brenda Hess is the Chief Nursing Officer, I then asked Helen to provide me with a person who was in charge over her and she stated no one was there she is in charge. The phone call got heated and she hung up I then called back. I called back & was then passed around of course because now Helen has informed her coworkers of what I said and what is going on. Liz gets on the phone with no sympathy or empathy stating I'm aware of what's going on and proceeds to tell me what I already been told about the medical screening. I stated I'm aware Liz clearly needs training in people skills. Liz stated you are not getting Mrs. Hess phone number I will give you her email & then proceeds to tell me to stop yelling & continues to hang up because she is mad, I have exchanged words with her coworker. I find this very offensive, rude & shows the lack of. I ask for specific information & was met with no accountability. In all of this my son was denied care because he was black & did not have $650. If it had been anyone else, I'm sure they would've received treatment private facility or not. I ended up taking him to another medical facility for medical attention. Nurses are here to show compassion, empathy, patience, & humility and my son did not get any of that. The way this world is going it pays to be kind, humble and caring. Then they have a saying at Elite your emergency is our emergency that is completely false. A good nurse finds deep meaning in helping others, advocating for them, and making a difference. I would give them a zero if I could. I wouldn't take a dog here & looking at the reviews I see why they are not 5 stars.

Had a broken arm and leg at 1am. The women (Paramedics) from Acadian ambulance were amazing, tough…read moreand totally competent. The ER treated me quickly and efficiently. The following 10-night stay was a nightmare of being ignored, they never called a priest to anoint me despite 7 requests, my requests for a bed bath were refused, and every day they told me they were short-staffed. Horrible.

Thank goodness I'm not the patient in this situation. Jean Dymott was the emergency room doctor to…read moresee my aunt and she was the rudest, ugliest person I met here . She seems to be an undercover racist. She was very curt and dismissive. I would NEVER have her care for me. We need our issues taken seriously!! She was more concerned with the way I pronounced her name than anything. Everyone else was polite, curious and concerned.