My Aunt had the unfortunate situation of being in 3 of these facilities in the Pittsburgh area over…read more6 months. South Hills was, by far, the best. Every staff member I worked with, both medical and non medical was on top of everything I asked about. They really cared. Like all of these facilities, they can always use more staff but the staff they have is high quality and that matters. No one wants to be in these types of facilities, but if it's needed, consider South Hills Post Acute.

This was, without question, the worst healthcare facility experience our family has ever had. I…read morewould never recommend sending a loved one here--especially a parent. My mother was admitted for rehabilitation, yet during the nine days she was there, she never received the rehabilitation she was admitted for. A physical therapist finally came to see her after she had already been there for seven days. By that time, she had spent most of her stay lying in bed. What made the situation even more upsetting was that she was often left in bed because no one would help get her dressed or out of bed. There were also times when she was left sitting in urine without being changed promptly. No patient--especially an elderly person--should ever be treated that way. Even more concerning, she was not given her insulin as prescribed. To make matters worse, the attending physician never saw her during her entire stay. The first time I visited her on the second floor, I stepped off the elevator and was immediately met with the smell of urine. That was a major red flag and reflected the overall condition of the facility. After nine days of virtually no meaningful care, we decided to remove her. Instead of facilitating her discharge, the staff delayed the process for hours, telling us the doctor had to see her before she could leave. Our response was simple: **Where has the doctor been for the past nine days?** We felt the delays were unnecessary, so we took her out rather than continue waiting. Based on our family's experience, this facility failed to provide the basic level of care my mother deserved. Our elderly loved ones deserve to be treated with dignity, compassion, and respect. When families entrust a rehabilitation facility with the care of a parent or grandparent, they should be able to expect timely medical attention, prescribed medications, rehabilitation services, assistance with basic hygiene, and a clean environment. One final thought: if the time and energy spent responding to negative Google reviews were instead focused on patient care, I believe this facility's reputation would improve on its own. Great reviews are earned through quality care--not through responses to criticism. Families are trusting you with the people they love most. That trust should always be your highest priority. Sadly, that was not our experience here.

The community is amazing. The care, activities and dining is incredible. It's located in a…read moreconvenient area and is easy to get to. The staff treats residents as if they're family members.

Placing my father in a dementia care facility was something I prayed I would never have to do…read more Although dementia has robbed him of so much, we still see him as the greatest father in the world. After visiting quite a few facilities, we chose Artis. It is bright and clean. The staff are friendly, caring and understand how to care for dementia patients. Although it is a secure facility, it doesn't have a "locked in" feel. My father has been at Artis for two months now. I cannot begin to express my gratitude to the entire staff. They treat my dad like family. They call him by name. They genuinely care about him. He is clean. His room is clean. He participates in activities like exercise class, bingo, noodle ball, movies and more. He is happy and comfortable. No, it isn't home. But I feel that it is as close to home as it can possibly be. I know he is safe. I know he is cared for. I know he will not wander away. Thank you to every single member of the Artis staff.

I was sent here around 20 years ago as an adolescent and found the counselors to be out of touch…read moreand relatively useless, but that's not what caused me to write this review. Today Gateway told me (by sending notice to an address I haven't lived at since 2006) that it is responsible for the potential theft of my social security number, date of birth, and protected health information, which occurred around five months ago. They did not explain why, 20 years after my last contact with them, they continue to retain my sensitive personal data that was provided to them on my behalf and without my consent when I was a minor, and they have not provided me any way to delete it. For being such poor stewards of highly sensitive data, I rate them as "not good" and would provide a lower rating if it was possible to do so.

Very experienced staff in both alcohol and drug treatment. Accepting of individuals who currently…read moreutilize MAT (ie suboxone). Offer inpatient, partial outpatient, and intensive outpatient therapy in addition to individual evaluations, counseling, therapy, hosting workshops & groups, etc. Can't thank Gateway enough for everything they've done for me personally.

My mother was sent here for rehabilitation after being in the hospital…read more The place is clean; any questions or concerns we had were promptly addressed and the majority of the staff was very friendly and compassionate. Overall, my mom was pleased with the care she received and it was a much better experience than she had at another facility she had previously been too.

When you see the pines on paper it looks like a great place, the facility is very nice, well kept…read moreand in a great location. If you want to send your loved ones here or you would like to work here as either a kitchen worker or aid, run and run away fast. Worked as a server for almost a year and had to leave because I didn't feel morally correct continuing to work there. It's borderline abuse for the residents, they are fed the same things every week, nothing cooked fresh all frozen and often times cooked improperly using a shortcut to make it quicker and easier for the line cook. Extremely unsanitary conditions the dishwashing machine barely gets the job done and would fail any state inspection. It's not a stretch to say that some of the deaths in this building were a direct result of the kitchen and nurses neglecting the residents dietary needs and serving food that would immediately be pitched at any restaurant. In regards to employment, you will have absolutely no job security working here. The Executive Operations officer Tammy McElhose who has authority over the entire building has successfully gotten rid of 3 dining directors, 2 human resource directors, multiple servers and multiple nurses all in one calendar year. The lack of management directly comes from her firings, making the nurses and kitchen staff job much more difficult without having a boss to lead the way. If your looking to find a new place to work, or send your loved one to a nice home to live out their golden years, RUN far away from Integracares Pines of Mt Lebanon location, your loved one will be susceptible to the neglect and horrible conditions that are found there.

Love working here and helping the residents find purpose and joy. Great benefits and a management…read moreteam that helps you to succeed and grow within the company.

One of the top independent living, personal care, long term care and rehab facilities in the…read moreregion. They have a striking number of activities and staff, and people seem to love living here. The buildings and grounds are well taken care of and the staff are smart and caring. They have a strong music therapy team and regularly invited musical guests that come share their gifts. There are beautiful trees on the grounds, it's a beautiful location.

Very well organized and managed. Friendly stall and…read moreresidences. Many activities for all ages and abilities. Does require a long term commitment.

My mother was a resident here for 12 years, beginning in independent living. She eventually was…read moremoved to nursing and then hospice care. We had wonderful care and made many friendships. I have experienced such compassion, even when she became somewhat difficult at times. We never had a problem with anything going missing. Once she became low on funds, the office helped me apply for their Benevolent Care fund, and later gave me much assistance in applying for Medicaid once she was in hospice. They cared for both my mother and for me, and I am very grateful.

I'm sorry, but I would never let my family member be admitted to this facility. The staff or other…read moreresidents steal your clothing. The staff is not compassionate to their clients needs, and if your family member gives the nurses a hard time, they just ignore them. This is unacceptable. I found they did nothing to help my aunt and once insurance was up they just luck you out there.

After experiencing skilled nursing with my father in other facilities, I braced myself for the…read moreworst when I had to find a place for my mother to rehab post-pneumonia. Meadowcrest immediately felt right. The building needs some updates, but the real gem is the staff. The therapy staff is outstanding! They go above and beyond for their patients. And the nursing staff knows their patients better than any facility I have seen. There are lots of activities for residents with a very cheerful activities staff. And the administration was always happy to talk about issues. We were certainly satisfied with the care my mother got while she was there!

Mom was admitted to Meadowcrest one week ago. I will update this review after more time has…read moretranspired, but so far we are fairly happy. The facility is clean and doesn't smell, other than an occasional and brief "shit" smell which is unavoidable. The beds are nice with small assistance rails on the sides with buttons to raise and lower the head and feet. The Staff is mostly very nice. We had a Care Meeting 2 days after her arrival and I was able to meet everyone. The Physical Therapists I have met (Patty and Chris) are good and I feel mom is making fairly good progress. Having a friendly staff that do not talk "down" to mom is extremely important and the primary reason for the 4 stars. The biggest downside so far is the food. There is a lot of starch and not much vegetables or protein. Yesterday for lunch she had about a 2 ounce "pork loin" with "BBQ sauce" that looked like ketchup. Buttered noodles, green peas, white bread and margarine, with mandarin orange slices for dessert. I consider peas to be a starch, not a vegetable. She had peas and potatoes the day before with about a 4 ounce chicken breast. This should not meet the standards for a nutritious meal. Leafy greens and cruciferous veggies are so important to good health! In the evenings, they wheel around a snack cart with cages of chips/Cheetos/Doritos. Just what people need-junk food! If folks want junk, let their kids bring it to them. Don't serve it! Another downside is the rooms are so small, there is not enough room to have a comfortable chair to sit in, so mom sits in a wheelchair all day. There is only one dresser for 2 beds so each person gets 2 small drawers. Not enough for a week's worth of clothes and laundry is only done once per week. Lastly, the long-term care rooms are identical to the skilled nursing so you can't bring in something from home to make it a little more cozy. Also the common areas-dining room and lounges are pretty plain, not very nicely decorated. Why 4 stars after these complaints? Because I strongly believe the friendliness and attitude of the staff are way more important. Second would be food quality.