Have been with this business forever. I have had 2 claims in 10 years and yet they threaten to cancel me if I have another claim. All the $ we pay and this is how they work??? Wrong. read more

We love State Farm, it's always easy to do business with you. Most especially - Sheila Bailey. She is the absolute best! She takes care of us and takes away all our stress and worry. She is amazing and thankful we get to work with her. read more

I chose this agency because of their reviews but as of today I will look for new agents , as soon as my car claim and and struggle to solve the issue will be resolved. I was the Victim in this situation my car was hit and very badly damaged, and non of the people from the Barb Franks agency offered any help, Shila unwillingly put the claim number, the rest of the work I did my self by spending hours with State Farm agents, and it is getting to the point that I will have to have attorney . Looking for new State farm agent. I have been with State Farm for 20 years and it is my 1st claim. Disappointed . read more

I relocated to Colorado in 2018 as a State Farm customer and reached out to Barb Frank's agency based on my positive prior experience with State Farm and the number of glowing reviews here. Fast forward a couple years and I am now with a different insurance agent and insurance company. Insurance is a commodity and there are too many agents out there willing to provide professional service that it is simply not worth the aggravation and lost money to deal with the lack of professionalism exhibited by this agency. While with this agency, I reached out a couple times to make changes to my policy and was told more than once that they are too busy at the moment and will have to get back to me. When leaving the agency and State Farm coverage entirely, I told the office by phone and email to cancel my insurance as of January 16, 2020. I later found out from my mortgagee that the agency canceled my insurance as of January 6, 2020 and I was hit with almost $200 worth of forced-place insurance. Upon learning of the error, I reached out to Leslie and Cindy at the office whose initial response to me was whether I told them in writing of the cancelation date. No apology, no "we'll look into that right away", just a challenge. Unfortunately for Leslie and Cindy, I did have the confirmation in writing so they addressed their own mistake while acting like they were doing me a favor. Through subsequent correspondence, I asked the office to reimburse me the forced-place insurance charge and was told to take it up with my mortgagee. Cindy, in particular, was combative and insulting by suggesting that I don't understand the circumstances and that they've corrected the mistake. A reputable business would have covered the forced-place insurance charge for me. That is correcting the mistake. I have much of the exchanges in writing and I'm sure the office's response to this review will paint me as a difficult customer. The short of it is, anyone who reads this review should pick a different agency unless you happen to be interested in disreputable people who make sloppy mistakes that cost you money. State Farm was always good to me and I'd probably still be with them if I hadn't foolishly chosen to give my business to Barb Frank Insurance. read more

Very great service. Amber is wonderful and very proactive. She is more on top of my policy than I am! I know I can always reach out with any inquiry and hear back within just a few hours. read more

Barb Frank is kind, helpful, and generous. I highly recommend her! I went into her office with a question and she gave me extra detailed information. She also has a beautiful office! read more

In our time in Colorado, the customer service and assistance we received at this office, from all team members, has been friendly, thorough and punctual. Barb took well over an hour during a scheduled meeting at one point to review all our options and address all our many questions. read more

This company deserves ZERO stars...so sad I have to give them a star which implies they may have some redeeming qualities...I just filed a complaint with the Department of Insurance and Better Business Bureau. I'm thinking of other actions that can be taken to correct the gross injustices this company is getting away with. A class action suit comes to mind for damages and time lost dealing with them for over a year without resolve! read more

I have done business with Barb Frank for years. I have nothing but accolades for the high level of personalized service that Barb and her staff provide. Using an independent broker also helps the community. I would highly recommend this company. read more

I moved back to Denver from Minnesota in the fall of 2010. Having grown up in Iowa with State Farm and then continuing to use them after college in Minnesota, I was used to having a dependable agent through State Farm. A quick search of agents in Denver and I found Barb Frank's office within walking distance of my apartment at the time. Now, having been a State Farm customer my whole life I was surprised by the high level of customer service and professionalism offered by Barb Frank and the other agents in her office! I just went in to establish an agent in Denver and within minutes of talking to an agent (can't remember her name), she saw I had a car loan and asked if I wanted to refinance for a lower interest rate. Uh yeah! I went in just to establish contact with an agent and walked out having refinanced my car! I was able to have my car paid off by the fall of 2011! A year before I would've had it paid off had I stayed with my original loan. I didn't need any services from Barb Frank's office until this last December when I was side swiped leaving work. So, even though I'd moved to Aurora I still gave Barb Frank's office a call. This time I worked with Barb Frank herself and found her to be very responsive and open to helping me solve my problem. Barb took the time to explain that because I had their maximum discount, I qualified for a forgiven accident whereby my premiums wouldn't be affected if I used their services. It also helped that I had a clean title history and had been with State Farm for over ten years. Then, as if it couldn't get better, Barb gave me a link to State Farm's select body shops in Denver and the greater metro area. I found Accurate Auto Body in Aurora and it was a mile from my house! The damages ended up being $4700. I paid $500 thanks to my low deductible and Barb pointing out I had a "forgiven accident" to use! Based on these two experiences, I will be using Barb Frank's office in the future! I highly recommend checking this place out! read more

Barb is wonderful. I worked with her and her team for nearly 5 years upon first moving out to Denver after college. She sat down with me several times to give me the run down on insurance and how I could get the best coverage for what my budget allowed at the time. When I needed to change policies for one reason or another, it was always a quick and easy process. Barb always answered when I called, or got back to me within an hour to resolve any issues or questions I had. Also, her office is in an old bungalow home - super cozy and stocked with candy bars and cold water. For those that want a relationship with their provider and want to feel taken care of, Barb's your gal. read more

I am a retired State Farm Agent, so I know what service I want from my Agent and how I want it. Barb and her team are the best. Yes, I'm loyal to State Farm, but I know different Agents have different ways of running their offices and serving their customers. You might as well choose an agent who's the right combination of empathetic, proactive, thorough and REAL. Barb is a class act, and her team reflects her. read more

I finally had presence of mind and was in a position to get renter's insurance. I have known about Barb Frank for many, many years in small advertisements and positive word of mouth recommendations around Denver. I'm now insured through Barb Frank/State Farm Insurance. The price was just right for the coverage, all of the agents were helpful and while I have yet to catch Barb on the phone because she is a very busy lady, I always tell whoever I'm working with to say hi to her and thanks for her helping so many in Denver area over the years. read more

I have been with Barb Frank's State Farm office since 2009 with multiple policies. They are always courteous, helpful, and interested in providing good customer service. On the few occasions that there was an issue with one of my policies, they worked hard to address and correct the issues. I would definitely recommend them as the place for your insurance needs in Denver. read more

Barb Franks State Farm office was by far some of the best customer service a client could have asked for. Unfortunately, Barb was in a meeting, but Cindy was there to assist me the entire way. I have never used a big commercial company like State Farm and couldn't have been happier w my experience from start to finish. She was able to get me quoted and insured in 2 hours. Would highly recommend this office. I tried calling 2 other offices before Barbs and no one answered the phone.... Thank you Cindy!! read more

Moved from CT to Denver. Barb Frank was recommended by a friend as I was already a State Farm customer which I became after the Hartford AARP Auto insurance really screwed me financially. THAT is one policy to avoid. Anyway Barb was great, they are always very helpful. I carry my cars, umbrella and a house with them. The two one stars I read seem more annoyed at State Farm than Barb Frank. I have only gotten top level service from nice and friendly people. I am very glad I am with this office, VERY GLAD! read more

I have had nothing but a great experience with Barb Frank and her team as our insurance agent. Barb is so knowledgeable and answers mine and my husbands many many questions. We have home, rentals, life insurance and auto policies with her and we are very happy. She has met with us at our home when it wasn't convenient to go to hers, when I call the office and they are closed and it transfers me to the general 800 number, her office always gets notified and calls me back to make sure I was taken care of. Heck, I've even received calls on my birthday! She remembers what we've talked about, she's honest in her opinions on what we need. There have been times that she has recommended that we boost coverage in one area and there have been times that she has reduced coverage in other areas based on her best assessment. She has had some turnover over the last few years, but I've never had any issues with it. Usually when I call about something and it's a new person, they are able to review the notes in the system and pick right up where the last person left off. They are great at follow-up as well. A happy customer of Barb Frank's here! read more