Absolutely horrible service from the office manager, dentist, and tech. I was told during my…read morecleaning that I needed Botox! Dentist went as far as to say it was as "good as taking vitamins". Tech gave most painful cleaning I've ever had. Then we received a bill 18 months later after being told multiple times within those dates that we owed zero. The office manager wouldn't even let me speak, argued with me about everything, and was told I received "emailed bills" when we did not.

Dr Cook and his staff are phenomenal!! I'm not a very good dental patient, but Dr Cook and his…read moreentire team made me feel at ease and made the experience comfortable. I just appreciate everything they have done for me and looking forward to smiling fully again! Special shout out to Casey Wright, the office manager, who literally held my hand throughout this journey!

My son needed to have his wisdom teeth pulled. When we had insurance they gave us a price of $2500…read more It was clear insurance was not going to pay for any of it. When we went in for our consultation one week before the scheduled procedure the price was over $6000 for the same procedure. It was explained to me that, even though insurance was not paying any of it, they would charge me the lower price, but since I had let the insurance lapse, because it was useless, they were not required to give me a discount and the price inflated to $6000. What is clear is the procedure can be done for $2500 and they were clearly just gouging me for the $3500. I have been a long time patient of this clinic but it's clear they have no ethics, no respect for patient loyalty and use a business model that gouges clients when they can. I would not recommend them to anyone. They should have honored the price they previously quoted and not tried to gouge an additional $3500 at the last minute. Very disappointed in this business. Look elsewhere.

Great service, once you're seen. First appointment was for some fillings in November, they tried to…read morechange my appointment the day of (a few hours before my appointment) which I drive all the way to Pace to go to (over an hour drive) because they're the only dental office I could find with good ratings that take my insurance. Made it half way there and had to go back home. Whatever, came in the following week. Had a great time so I brushed off that experience. Scheduled for a teeth cleaning for March. 4 MONTHS in advance for a cleaning. I get a text 3 days before my appointment to say my appointment has been canceled because their hygienist left. I asked if no one else could do a simple cleaning and was told maybe someone else could. I didn't even want to hear about scheduling another appointment, to wait for god knows how long and probably be canceled on AGAIN.

Great professional experience. Didn't try to oversell services which, in my experience, happens a…read morelot.

The receptionist was exceptionally rude and unfriendly. I had appointment and had to wait more than…read more40 minutes whilst others were seen No explanation. The dentist was competent and friendly as was his assistant.

Dr. Orr is moody, has a fragile ego and is condescending. She is short with her staff and patients…read more Who needs this when most people don't like going to the dentist in the 1st place?

Dr. Orr is amazing. Her staff are marvelous very nice people, very caring and gentle with your…read moremouth.

Based on my experience, I would avoid this practice. My teenaged daughter received a full set of…read morebraces from Stubbs Orthodontics. Over time, after brace removal and thousands spent, her teeth drifted back close to their original state. Upon a re-visit to Stubbs Orthodontics, we were told she would need another full set of braces at a cost of approximately $7,000. I reached out to Dr. Stubbs via email explaining it to be our contention that my daughter was not given proper instructions as to retainer use upon discharge, hence the drifting of her teeth, and that spending thousands a second time to be unreasonable. After that initial email (as I was instructed to send by her office staff) directed to Dr. Stubbs on December 17, 2025, instead of a response from Dr. Stubbs, I received an email on January 7, 2026, 3 weeks later, from her office manager Emily stating Dr. Stubb's position that my daughter was given proper instructions, it was my daughter's fault, but that "I'd like to work with you on how we can move forward and do the best thing for Michele-how would you like to proceed?" As the causation of the failed treatment was in dispute, but it seemed Dr. Stubbs wanted to work with us on a resolution, I responded to Emily that it would be incumbent upon Dr. Stubbs to suggest as to how we might proceed in my daughter's best interests, and that I looked forward to hearing back from Dr. Stubbs on the matter. I heard nothing back from anyone. I reached back out to Emily requesting a response directly from Dr. Stubbs. Again, I heard nothing, and have heard nothing. I can only assume, at least based on this experience, Dr. Stubbs not only hides behind her office manager in situations she finds uncomfortable, but also stonewalls parents/patients if she does not like a differing position. Having a healthcare background myself as owner/operating of orthopedic sports medicine facilities, I along with the treating licensed therapists dealt directly with patient/parent disputes, no matter how uncomfortable, and in person. Life can be uncomfortable at times, opinions differ, and hiding resolves nothing. Patients/parents not only deserved our attention, but it was integral in offering superior service and care, learning from each situation and building positive relationships. This is also part of being a professional, and an adult. I recognize the reason my daughter's teeth drifted is in dispute after thousands spent, a situation I feel could have been discussed as adults, and remedied, but there is no dispute that the owner/operator and supervising physician of my daughter failed to offer even the courtesy of a response to a patient's parent upon multiple requests, and instead, ignored them. I find this to be weak, and prefer a strong healthcare provider with conviction for my children. I can also only assume Emily's, or Dr. Stubb's offer to work with us was disingenuous from the start. Trust is the most important aspect of any relationship, much less when relating to that of patient/parent and healthcare provider, building credibility. We will be moving on to another provider we find credible and can trust to correct my daughter's teeth.

This staff should get a 5 star. Great people! But management is still not understanding the mask…read moredeal. It seems like a big corporation who's trying to cover their butts. Hopefully it won't cost them. Another corporation not seeing the big picture. Their corporate policy is masks inside or curbside service. I came in as a first timer without a mask. 2 staff members insisted I wear a mask or I physically leave the building. They brought a mask and I wore it for 2 minutes. They took my dog to the back and I walked outside to take my mask off. Now I'm outside talking with someone on the phone. This company is cutting off their human elements, communication being the main one. I can't see any of the employees beautiful faces and now I have to talk them on my cell phone in front of the store. And then they just texted me my digital invoice that I am paying on my phone from the parking lot. This company is willing to jeopardize their entire patient and customer workflow in the name of wearing a mask. I really feel bad for the employees here who are working hard but still have to stress out with their customers about a stupid mask. Great staff, but unreasonable company policies.

painful .. two times i have had a lot of pain with the needle insertions.. Much more than other…read moredental work I have had done, and I have had substantial amount of dental work Besides the pain, Dr. Scheuffler decided to do ( at the last minute) a 3rd prepartion for a dental implant , which my own dentist was going to complete. My dentist, who also does total implants , felt only 2 were necessary. This decision was made at last minute. He called my dentist and he went along with this decision. Obviously I was charged additonal monies for this work . But what was really upsetting was that Dr. Scheuffler did not feel it was necessary to tell me that my other dentist would also be charging me an additonal substantial amount of money. If I had known that his decision would end up costing me over $ 3000.00, I would have just gone with the two and had a larger bridge put in( as I had an even larger bridger previously that lasted 20 years!). Also, one of his women staffer was definitely not someone I would let deal with me again. Horrible person. Make sure that the entire cost of any procedure is written up , not only for his work, but they also need to advise you of possible other expenses. Well, they got their money and I ended up being stuck with a lot of (which I felt was not 100% necessary for the money involved). To say i was upset over this experience is putting it mildly. I seldom write reviews and defintely do not like negative reviews, but this is what happened!

I was on vacation with a massive toothache on a Friday. This office and Doctor Horne bent over…read morebackwards to take care of me and pulled the tooth within a couple of hours of me calling. Extremely pleased and highly recommend them. I wish I could find a doctor like this where I live. Great staff and great location. I hope I never have to use him again while on vacation but I know if I do that I will be in good hands and will be in the care of the best. Thanks Doctor Horne and staff!!

Dr. Alex and the entire staff are beyond exceptional. The front office staff have been responsive…read moreand professional, and the longest I had to wait for an appointment was 2 weeks. I really appreciate the hygienists and dental assistants as well, they are compassionate and explain each step of the process. 10/10 will recommend.

Dr Alex is amazing. I recently moved to the Niceville area and had a loose crown. I went into…read moreAspen Dental and walked right out, but before I did, I asked if there was a 'non-chain' dentist in the area. They referred me to Okaloosa Family Dentistry. I scheduled an appointment and saw Dr Alex a few days later. This practice is top notch: from the front desk staff to the doctors and their assistants. Dr Alex fixed my issue and the price was reasonable. That was last year. Recently I had a cracked tooth and saw Dr Alex and his team again with the same consistent results and attention to detail. Neisa and Crystal explained all options which Dr Alex confirmed and provided excellent patient care. Having called on doctors offices for a living, I've seen the good and bad practices- this group is fantastic!

Adrien did a fantastic job today at this location! Very thorough, prompt, and personable. The staff…read moreis fantastic.

Have absolutely nothing bad to say about Fishbein! I am always recommending them. Very nice,…read morepatient, always considerate. Love everyone who works here! The place is always clean and nice as well!