I just wanted to get my glasses tightened and ended up with first class service. Thank you so much…read moreto the great service. You all were polite, professional and provided a small town feel. Nothing like the franchise optical shops.

Impeccable customer service and friendly staff. I read reviews online that she can do repairs and I…read morewas not disappointed when I brought my Chloe's in! something noteworthy: I had my 4, and 5 year old with me, which can be tricky in stores that have luxury items. They went above and beyond to make them feel comfortable and settled while I tried on frames.

The best service! And they get it right every time! Great communication and great experience. So…read moreglad our doctor recommended them!

I love how friendly and fast they are! I take my kids there all the time and it's affordable and…read morethe glasses last a long time.

Vision One is hands down one of the best optical offices in town. Dr. Fronk, has and will always…read morehave my husband's eyes best interest at heart. My husband started seeing Dr. Fronk 20+ years ago. He takes such good care of his patients, he takes good care of my husband! He doesn't rush our appointment. I trust and respect Dr. Fronk! I highly recommend him as your potential optometrist!

My eye doctor and eye exam staff is great to work with. The quality of their glasses are…read morequestionable at best! Two years ago got a new pair of glasses that the prescription was off on. They were sent back for replacement. Then when they returned and I was fitted to the frames they never fit right! They were Ray-Ban glasses and not cheap. The quality of their frames was so bad that after three or four adjustments - I stopped wearing them and went to Glasses USA. Paid $73 for two pairs of glasses that fit right out of the box - no adjustments necessary. Move forward to this year. Qualified for new lenses. Decided to get new prescription lenses for a 4 or so year old pair of Ray-Bans. After trying to be scared into trying to be new lenses into old frames, finally signed a waiver that released liability on them if they broke the frames (that were obsolete) putting new lenses in. Spent extra for the polarized lenses. When I received the glasses and put them on, noticed right eye wasn't as clear through my sunglasses as my eyeglasses. The right lense was a different prescription. Luckily I kept the old lenses from my sunglasses and just swapped out and threw away the right lense. Two weeks ago my daughter had an eye exam and picked out glasses. They were supposed to here yesterday. We got a call that the glasses didn't pass VSP quality inspection and they were being remade to arrive next Tuesday. My wife, meanwhile went to Costco (also VSP) two days after my daughters exam and got her glasses three days later. Her glasses had transition and bi-focal lenses and were still over $100 cheaper than my daughters standard lense glasses! In summary: Love my doctor at Vision One. Will never buy glasses there again!

Our first eye exams since moving to Idaho and they couldn't have gone any better. The staff is…read moresuper helpful and friendly. The doctor is very knowledgeable and has great chair side manner. And they were not pushy about where we decided to have our prescriptions filled.

Horrible customer service. Canceled my appointment twice due to schedule conflicts. Unprofessional.read more

On January 23, 2025, I visited Tree City Eyecare in Boise, Idaho, for an eye exam with Dr. Jeremy…read moreBall. Since I do not have vision insurance, I paid for the visit out of pocket. During the exam, Dr. Ball informed me that my prescription had changed, with my left eye's measurement shifting from -2.50 to -7.50. He also did not compare my old prescription to my new one so I could compare the 2. After returning home to Tennessee, I took my prescription to Sam's Club in Bristol, Virginia, to have my glasses filled. I ordered a regular pair of glasses and a pair of sunglasses, totaling nearly $600, and let's not forget about the 1.5-hour drive each way from my home. When I picked up my glasses, I tried them on as usual. While I could see well for reading, my distance vision felt hazy, as if I were looking through a cloud. The staff suggested I wear my old glasses for the night and give my eyes a chance to adjust. I followed this advice, but the next morning, I still experienced cloudiness with the new glasses. After wearing them all day in an attempt to acclimate, I covered each lens to check for clarity. I found that my left eye was significantly blurry, indicating that the issue was with my new prescription glasses. Consequently, I scheduled another eye exam in my local area, which I also had to pay for out of pocket. The new doctor conducted a thorough examination and concluded that my prescription had not changed at all. This meant I would need to make another three-hour round trip back to Bristol, Virginia, to have a correct prescription filled. Additionally, I realized I would not have needed to order new sunglasses, as I already owned two pairs that were suitable based on my existing prescription. On the other hand, I do require new regular glasses, as my current pair is scratched and approximately five or six years old. After my recent eye exam, I contacted Kelly, the manager at Tree City Eyecare, to explain the situation regarding my prescription. She informed me that she couldn't assist me immediately but promised to consult with the owner, Dr. Jaimen Dixson, and get back to me the following day. When Kelly called the next day, she relayed that the owner would not take any action. I expressed that I was not seeking a full refund; I only requested reimbursement for my second eye exam. I explained that I had incurred over $800 in costs when it should have only been around $430, not to mention the inconvenience and travel expenses involved. Kelly suggested I return to Idaho for a re-examination, but I declined. I offered to show her my receipt and the new prescription as proof that I had been misdiagnosed and that it was unreasonable for them not to cover my new eye exam. I emphasized that this situation reflects poorly on their business practices, as I am a business owner myself.

From entering the building to service, everyone was amazing. Great help. Happy with the glasses,…read morethe prescription was perfect.

they're pleasant enough, but the lens quality is absolute trash!…read morei got the 'anti-scratch' protection and i've never had lenses scratched up SO badly. i had the first pair replaced for free in Reno, and when i came to Boise and went to have this second pair replaced, they told me they'd have to keep the frames as well for 1-2 weeks! The store in reno simply ordered the lenses and cut them to fit when they arrived, so i was able to keep my frames & old lenses in the meantime. i'd rather go back to americas best than get lenses from this place, that are just going to get all scratched up again.

They had such a huge variety and I found two pairs that I love at a great price!…read more Edith is super sweet and amazing at her job. She took so many phone calls while I was there but not while she was helping me, thank you! The doctors were really nice too!

Wonderful feel to the store... the owner is very friendly, not shy about giving her opinion if you…read moreask. The selection of frames is good, and different than most. I'm very happy with the glasses I purchased from Lumos optical and will be back.

Matthew helped me select and order a pair of prescription sunglasses, and everything about the…read moreexperience was great. He talked to me about my personal style and preferences to find the perfect pair, and I love them! I will be going to Lumos for all future glasses needs.

Amazing! Great group and doc was very knowledgeable and helpful. Great assortment of frames and…read moregood prices. Staff was very friendly and very knowledgeable about both eyes and what glasses I will need long term. Thankful for the recommendation!

I scheduled an appointment that was 2 months out, which was the first available time. I show up for…read morethe appointment, and they have no record of my appointment. I could have gone elsewhere in that 2 months. I guess I will now. One star is one too many.

Possibly the worst customer service I've ever experienced! I called and asked to see if they could…read morepossibly rush my dress to get a simple hem and acted like I was a nuisance. All I did was ask a simple question! I'm not sure why anybody would give their business to someone who doesn't even want it.

I had a very complex suit and pants overhaul for a wedding with limited time. Janne tackled it and…read moredid an amazing job with time to spare. I highly unconditionally recommend J'anne Originals for any of your projects!