While I didn't have the opportunity to have the full experience of a haircut. I did have a series…read moreof unfortunate events happen. I was in search of establishing a new barber after mine moved. Per other reviews, I saw that an appointment is suggested. Called at 9:15am. The guy who answered said he wasn't at the shop yet and would call me back when he got in. Two hours later, I received a call back and was able to book a same day appointment for 3:15pm... But at 2:56pm I received a TEXT that they needed to reschedule/cancel my appointment. Afterwards, I called Papa Diamonds Mustache (off Romney Rd) immediately after. Scheduled an appointment with Tony for 3:30pm.

I have been going to Chevy Chase Barbershop for several years. I'm always pleased with their…read morefriendly efficient service, and a great haircut. These guys are the best.

Left us waiting for hourse even though we had an appt and they didn't even turn the water on for my…read moreappt and they kept taking people ahead of us even though their appt was later. The staff was very rude about the whole situation very bad experience my son left in tears

The worst barbershop in all of Lexington. If you feel like throwing out 40 dollars for no reason…read morecome here. They cut hair uneven. It's been a year and I still remember how bad it is.

Fantastic classic no frills barber shop. The interior transported you back, but in a truly…read moreauthentic manner, no masquerading as something they weren't. The interior was clean, and the service was incredibly friendly. Efficient, yet uncompromising on quality, I received a great cut, leaving with no regrets at all, especially considering the super reasonable pricing (as of this review they do only accept cash or check though so be aware). Would highly recommend and will definitely be returning

Joe and the gang at Garden Springs Barber Shop are friendly and professional. Tony has been cutting…read moremy hair for a couple years now. Very reasonable price. Actually too reasonable! I live in Winchester now and still go back into the middle of Lexington for my cut, so that should tell you all you need to know. They've got Wildcats paraphernalia throughout the shop, so that's a bonus. And, Dad's Favorites sandwich shop is right across the hall, so get the best cut and the best lunch in Lexington back to back.

Went in for my second haircut at Fades after a positive first experience. Got my haircut and it was…read morefine. Asked to have my eyebrows trimmed, the gentlemen said "Okay." He trimmed my eyebrows with three sweeps of his clippers on each side in a time totaling less than 30 seconds. I go to pay and he slaps me with a $15 surcharge for trimming my eyebrows. The haircut cost $25. A 60% surcharge without warning is unprofessional, disingenuous and unacceptable.

It was awesome and Rodney is the best! We talked about AD and his time spent in the shop and I got…read morea fantastic cut

This place is exactly what I want in a barbershop. A great cut every time. Knowledgeable barbers…read more And most importantly, a little rough around the edges in the best way possible. Barbershops used to be a place for the guys to have a laugh and hang out. Illustrated Barber has that vibe. I'd say if you are easily offended, this probably isn't your spot, but if you are looking for a good cut and good people, I'd recommend you give it a shot.

Just moved to Lexington and one of my biggest concerns was finding a barbershop I really liked…read more Walking into the Illustrated Barber was like walking into my shop back home. The team is super friendly, laid back, and talented. Sharp lines, clean cuts, and affordable prices in a kicked back and welcoming atmosphere. Couldn't be happier.

Nice shop . Good…read morebarbers . Friendly atmosphere!! Top notch service . Great sports memories on the wall!

Nice workers and they were very caring towards my elderly FIL. The wait was not terrible either.read more

I went to a professional hair stylist for 15 years. When he retired I transitioned to Ginger's…read moreBarbershop at the recommendation of a friend. Between the great vibe, music, super cute/chill dog Einstein... and always great cut, I love the place. Great folks. Walk-in and appointments - I'm usually 50/50. Never waited more than 15 minutes ( more time to hang with the pup).

I've been getting haircuts at this place for years now. My hair is always come out looking great…read moreclipped to perfection. You should check this out next time you need to cut.

Love the service. Everyone is friendly, and I got an amazing cut from Leah Conway…read more I described my cut without pictures and she gave me EXACTLY what I wanted! I love it!

I have been a client of Cha Cha's for over a year and have consistently had excellent experiences…read morewith my own stylist, which makes this situation even more disappointing. I scheduled an appointment for my daughter and specifically called the salon in advance to explain that she has very thick hair and would likely need additional appointment time. Despite that conversation, the appointment was not scheduled for enough time to complete the requested services. As a result, the stylist ran out of time, my daughter did not receive the haircut that was scheduled, and we left with highlights that were not completed to the standard we expected. What has been most frustrating has been the effort required to get the issue addressed. I contacted the salon hoping to simply have the services corrected. Instead, I spent several hours over multiple conversations trying to resolve the situation. While I understand the need to gather information, the process felt unnecessarily difficult and was met with repeated explanations rather than clear solutions. I never requested a refund--only an opportunity to have the haircut completed and the highlighting corrected. Unfortunately, after investing significant time trying to work through the issue, I still do not feel that a reasonable resolution has been reached. Based on my experience, Cha Cha's provides excellent service when everything goes as planned. However, if a problem does arise, my experience suggests that resolving it may be far more challenging than it should be. Update: To be clear, I was coordinating the conversation because McKenna was placed under my account by your staff. I was not refusing to let you speak with her. The current process of calling in, then waiting for texts or return calls later in the day, does not work well with her schedule and has made it very difficult to get this resolved in a straightforward way. Based on the photos, I am not sure what additional information is needed. The service was not completed as expected, and the highlights were not well done. Yes, McKenna would like the issue corrected. At this point, I would appreciate a direct call so we can discuss the next step and get this resolved.