Just a really bad experience overall. Understaffed,…read moreunreliable machinery, poor customer service. Would not recommend, but good luck!

BEWARE OF UNDISCLOSED FEES!…read more The jet ski experience was just fine - 2 jet skis for an hour. They were in good shape, staff onsite were very nice, etc. The problem was we were quoted right at $100 ($99 and some change) for one hour for each. When we got ready to leave, the lowest option for a tip (if paying with a credit card) was 15%. We checked that one (so $30), but today, got our credit card statement, and we were charged $294.94! When I called today, the girl who answered unapologetically told us "Well, there are additional fees AND fuel charges." We absolutely were not told this at any juncture - when we made the reservation, provided our credit card #, before departure, or when checking the 15% tip box. TIPS (pun intended): Ask them to confirm the entire amount before giving them your credit card information, and, bring cash for a tip if you are not inclined to tip 15% on $125'ish per hour jet skis.

Flora-Bama Marina & Watersports is part of the Flora-Bama family of businesses and you can rent a…read morevariety of pontoon boats and jet skis here. They offer private charters and sunset cruises as well. The Flora-Bama has certainly grown into quite a place compared to the days when it was just a one story dive joint. I keep waiting for Flora-Bama to go the way of Margaritaville and start opening Flora-Bama resorts all over the place :) FYI there is a duplicate listing of this business under "Flora-Bama Marina" that needs to be merged with this listing.

If I could give ZERO stars, I absolutely would. This was, without question, the worst customer…read moreservice experience I've ever had on a vacation. What should have been one of the best days of our family's vacation became one of the worst because of how this company chose to handle a situation that deserved professionalism, transparency, and basic human decency. Our pontoon became stuck near Robinson Island, and an older couple from Troy, Alabama, kindly offered to help push us off. We never asked them to help--they volunteered because they were simply trying to do the right thing. During that process, the boarding ladder was damaged. Accidents happen. That's not what this review is about. This review is about what happened afterward. Instead of treating us like valued customers, we were immediately told we owed $455 for the ladder. There was no itemized invoice, no repair estimate, no explanation of how that amount was calculated, and no meaningful conversation. We were essentially told, "That's what you owe." To make matters even more frustrating, after explaining what happened, the boating instructor and assistant crew told us that a boarding ladder like this is typically a $30-40 repair. Hearing that made a $455 charge extremely difficult to understand. If there's a legitimate reason for that price, customers deserve transparency--not a bill with no explanation. We're from Indiana. We don't live on the Gulf Coast. We don't spend our weekends boating, and it never occurred to us that we should ask complete strangers for their insurance information after they stopped to help us. If that's something renters are expected to know, why isn't it covered during the rental or safety briefing? A simple conversation beforehand could have prevented this entire situation. What disappointed us the most wasn't the accident--it was the complete lack of empathy afterward. We spent nearly two hours trying to get answers, experienced poor communication throughout the process, and never once felt like anyone was interested in helping us understand what was happening. We left feeling dismissed, frustrated, and pressured into paying a charge that was never adequately explained. Businesses reveal their true character when something goes wrong. Anyone can smile while taking your money. The real test is how they treat customers after an unexpected problem. Unfortunately, this experience left us feeling like customer service ended the moment we left the dock. This situation completely overshadowed our vacation. Instead of remembering an amazing day on the water, we'll remember the stress, the frustration, and how we were treated. We came to Gulf Shores and Orange Beach excited to make family memories. Instead, this experience has honestly made us question whether we'll return. We've vacationed in Destin, Florida, before, and after this experience, we're seriously considering taking our future beach vacations there instead. If you're considering renting from this company, I strongly encourage you to ask detailed questions before you sign anything. Ask exactly how damage charges are calculated. Ask whether you'll receive an itemized repair estimate. Ask what happens if another boater is involved in an incident. Learn from our experience, because we certainly wish we had. We'll never rent from this company again.

Had the best time with Captain Brooks and John! My family and I went fishing with them and had the…read moremost amazing experience. We were able to catch a ton of fish as well as see some dolphins. Captain Brooks is so easy going and funny! We loved talking to him and getting to know him and John! He also took us to a bunch of different spots so we could catch different types of fish! Loved this trip! Go fishing with Captain Brooks!!!

A friend and I rented jet skis today for a couple hours. We had a blast. The staff was very…read morefriendly, and the jet skis were well kept and went fast as f#%k when going full throttle. Call in advance to make reservations, and the day of, call to make sure your time is still good. (Sometimes they run a little behind on time, but that's happens) I'll be back the next time I'm in the area.

Caribe Marina & Water Sports has a small shop upstairs offering various items such as drinks,…read moreclothing and some fishing gear. They also rent kayaks, jet skis and pontoon boats. They also have Dolphin Cruises, Tiki boats and fishing charters. If you have your own boat they also offer services for those as well. Overall this is a nice little spot that offers many good options.

I have been a customer here for nearly 20 years and it's been over 5 years since I dropped a review…read morehere. So after my pontoon rental this week , it's way overdue for a update. Caribe Marina is a treasure trove of fun, it's Nestled along the pristine coastal paradise of Orange Beach, AL, a hub for boating enthusiasts and adventure seekers alike. Since its inception in 2004, Caribe Marina has been owned and operated by Homeport Marina, a renowned name in the marina industry. Over the years, Caribe Marina has evolved into a full-service facility, offering a wide range of amenities, rentals, and exciting experiences for both locals and visitors. The marina operates year-round, with seasonal hours of operation. From April 1 to September 30, the marina is open from 8:00 AM to 6:00 PM. During the winter months (October 1 to March 31), the marina is open from 8:00 AM to 5:00 PM. However, it's always best to check their website or Facebook page for the most up-to-date information on hours and services. Amenities at Caribe Marina cater to the needs of boaters and vacationers alike. Some of the notable features include: * 500+ wet slips * Dry storage options * Fuel dock * Ship store * Full-service concierge * On-site service department * Pump-out facilities * 24/7 security * Restrooms and showers Looking for some adventure on the water? They offer various boat rentals, including pontoons, kayaks, and stand-up paddleboards. Whether you're interested in cruising the back bays, fishing, or simply soaking up the sun, Caribe has you covered. There's also public 4 & 6 hour fishing charters, as well as 6, 8, and 10 hours semi-private fishing charters as well. You can also enjoy their very popular "Dolphin Cruises", "Island Tours", "Orange Beach Sailing Charters" and Jet Boat rides. But perhaps the most unique and exciting offerings at Caribe Marina are the themed sailings on the "Caribe Pirate Cruises" "Blue Angels and Fireworks Cruises" and "Caribe Halloween Cruises." Families can enjoy interactive pirate-themed adventures with their kids, complete with treasure hunts, sword fights, and live music. During Halloween, the marina transforms into a spooky wonderland with costume contests, haunted cruises, and festive activities for all ages. Bottom line: I have been on the Pirate and Halloween Cruises, as well as fishing charters, and renting jet skis and pontoons here and have been happy with the equipment, staff, and overall experiences. Recommended! If you're planning a visit to Caribe Marina, be sure to check out their website at: https://www.caribemarina.com or visit their Facebook page at: https://www.facebook.com/caribemarina/ for more information on events, rentals, and the latest updates.

Rented a pontoon boat this week. Very nice 19 foot boat. The staff was very helpful and process…read morewent smoothly. Best price

Customer service was fine overall but what they don't tell you is that the no wake zone lasts for…read more25 minutes when driving out and back in. So if you get 2 hours you will spend 50 mins of your time at idle speeds in a no wake zone. Overages are $2 a min. We rented 3 jet skis and 1 overheated on the way back in(might have just been luck but it added to the frustration). I would do your research and find a marina closer to the open area where you can enjoy your time using the jet skis you paid good money for. I recommend Happy Marina gives a set grace time on the front end and back end of the service of at least 20 mins for lengthy travel of the no wake zone so customers can enjoy what they paid for.

I had the opportunity to utilize Zeke's Marina for a couple of their services. We used the Zeke's…read moreTeam for a guided fishing charter and for lunch afterwards. The "Sea Hunter" fishing boat and its crew was exactly what our group needed. It was a spacious boat with an air conditioned cabin and plenty of space for our group. We caught our limit of red snapper and a king mackerel, so the catching was great. The boat staff cleaned our fish when we returned to the marina, and we took quite a few fillets to Zeke's restaurant where they cooked them up for us; what an awesome feature!! Everyone loved the fresh fish and sides, and we did a few appetizers to round out the lunch. Give these folks a try, and I bet you will love them like we did!

Went on a public deep sea fishing charter in the morning. Deck hand did a great job of safety and…read morehouse rules. Captain was friendly and nice welcoming into the boat. Weather was perfect. Our party of 4 caught 40+ snapper and the deck hands were amazing with cleaning and attending to all of us during the charter! I can't wait to try all the fish! The marina was clean and nice! The gift shop is well stocked with snacks and neat gifts! We have charted here before and highly recommend! Side note: You can have the restaurant cook the fish you caught right there at the marina! We opted to cook a meal at home, but will try the restaurant next time!

It's been years since my last review but after being there yesterday to rent a Father's Day…read morepontoon, it's our tradition, and seeing there improvements under way I thought it was time. Hudson Marina, Canal Road in Orange Beach, AL, is a family-owned establishment that has evolved over the years is a premier destination for various water-based activities and rentals. The marina initially started as a charter boat fishing hub, with a focus on providing wet slips for fishermen. It has since expanded its offerings to include a 300-foot pier and a range of recreational opportunities for visitors. Their history is rooted in its family ownership, which provides a tight-knit community atmosphere and a focus on customer satisfaction. After facing the challenges of Hurricane Ivan, the marina rebuilt and grew stronger and continues to grow. Today, Hudson Marina offers numerous services and amenities, including: * Jet ski and waverunner rentals * Party boat fishing charters on the America II * Pontoon boat rentals * Kayak rentals * Paddle boat rentals * A pirate ship cruise aboard the American Star, which was converted from a dolphin cruise boat * Island tours * Blue Angels & fireworks tours * Jet boat rides (The Screaming Eagle) * Sailing charters There's a variety of activities and rentals available that caters to diverse preferences, ensuring a great day on the water anytime. Check out their gift shop for some cool merch, restrooms available, and you can book online but to take advantage of the Veterans discount you'll have to book in person or ask for an accomodation on the phone. Bottom line: Hudson Marina is a testament to the dedication and passion of its family owners, who are very friendly and commited to providing excellent experiences for all. Highly recommended. Hours 7am-8pm every day Website: https://www.hudsonmarina.net/ Facebook page: https://www.facebook.com/hudsonmarina/

I should have known to not go when I had to add a tip to comple payment!!! What are you tipping…read morefor...... if you catch no fish ...... at all. Because they are not baiting your hooks eithe. 69$ a person= 329$ including tip and no fish. We didn't even catch bait fish. You bait your own hook, you can sit outside to fishIng spout but not on way back because they clean up. Staff told us we were probably baiting hook wrong but never advised or checked. 80 people.... 5-6 snapper Caught. After 4 hour trip was completed they offer to fillet your fish for tips. So what was first tip for on website? We got beat!! 0 fish