On Saturday, January 3rd, 2026, from 9:45PM to 10:45PM…read more
Firstly, I was shopping at the store and got pretty much all my items, except for one, which was the (Purina ONE True Instinct Grain Free Chicken, Dry Cat Food, 1.45-6.53 kg*). I asked the Beauty Associate if they had it in stock. She didn't know, since she works in the Beauty department. I understand; she told me to go to customer service to ask, and they would check if they had it in stock.
I went to Customer Service and asked the lady if they had the item I mentioned (*) in stock. She told me they didn't have it in stock and it showed (Free Pickup over $35). I mentioned that it said they had the item available at the store, so why would I pay $35 to pick up my items when I could come to the store myself and pick them up for less? Also, your store slogan is "Save Money, Live Better". I ended up buying my cat a different dry food that she loves and can't stop eating, which makes me happy. The dry food I originally wanted cost more, so I saved money, and it was a win-win situation.
Secondly, I was interested in purchasing Apple Earphones (wired version) and asked the lady who looked like she was working in the electronics department if she could check. She told me they didn't have any. I completely understand, since it isn't something everyone would buy. I have the Apple AirPods that died on me and need to replace them, so I decided to go old school and purchase the wired earphones (lightning connector) version to connect with my iPhone 14 Pro Max. I got the impression that she was too busy to help me out, so I didn't bother to ask her about anything else, since she looked kind of miserable, which didn't leave a good impression on me, so I left and checked out what I thought were vinyls, but it was the 2026 Calendars, which I wasn't planning to buy, but I decided to come back next time to buy it.
I later purchased something in the beauty department and rated her customer service skills 5 stars. The only problem I have is that if she is pricing, it should be aligned with the product on the shelves. I took pictures to show my mom, and my mom noticed a price discrepancy. So instead of piecing your area, you should double-check your pricing, since the Scanning Code of Practice would have been something I would have brought up with her and her manager, but I ignored it, since I wanted to get out of the store quickly.
Lastly, I was browsing around the dairy aisles and overheard the associates, maybe it was a lead with a pump truck, talking on the phone, which I thought was unprofessional, since I didn't know if you allow that on the sales floor. What made me feel bothered by the whole situation is that he didn't look like he was talking to someone from home, but it sounded like he was talking to a manager, because he mentioned that he had so much work to do and was complaining about it. I was saying to myself, why didn't you have the support? It sounds like he wanted to work, but not work so much, "Welcome to Retail"!
Conclusion: I got what I needed, but I didn't get what I wanted. I found a substitute, and everything worked out in the end. My experience at the store was okay. The beauty associate was nice. She was the only one I would give a good rating. The rest of the associates (customer service, electronics, sales floor, merchandisers, etc.) I would give a bad rating based on the lack of customer service and organization. The layout of the store was okay, but the products were not presentable. I also found out that an associate is not grateful for the job he has, which was disheartening, since others would kill to work at Walmart, but the managers decided to hire the weak and lazy.
Update:
On Tuesday, January 13, 2026, from 11:30AM to 12:10PM.
They had the specific item I was looking for on the shelf, but I was only browsing for something else. They didn't have the sought-after 2026 calendar, and the associate appeared too lazy to assist me in locating it. I also observed the same associate negligently ignoring another customer's request for help.