I want to share my experience with this company: I ordered…read moremany products to build and outdoor kitchen and received the shipment. But my contractor could not install it due to some unforeseen circumstances. When we opened the boxes months later we noticed that the refrigerator was missing. I did not expect anything from the company since it was my fault most probably that I did not check the shipment correctly or the refrigerator was stolen or something else. I still contacted with the company just to ask them if they could check if they sent the item. They checked and confirmed that it was sent. But surprisingly they sent me a replacement free of charge as a compliment. The customer service by BHARATI was very timely, effective, courteous and responsive. She called me and sent emails enough times about this ticket and for other purchases I placed later and a couple delivery problems. I don't know about the products' quality or durability as they are still not installed but I am very confident if I have further problems the company will stand by their products. Overall, great company, greater customer service and greatest representative.

I am a return customer, having just moved into a new home and wanted my similar BBQ setup (and now…read moregarage storage systems too) The sales rep I connected with did a wonderful job processing my large order and applying deals where applicable. We have been completing a renovation project at our home and NewAge was kind enough to defer my shipment until I was ready to receive everything from my order. I was handed off to Traci Wells for my delivery scheduling as well as post delivery checkup and she has done a WONDERFUL job at making sure everything arrived safely and in great condition. Her proactive communication has continued to instill confidence and value in my purchase with NewAge! Thank you Traci and all at NewAge!!! (their products are beautiful and top quality)

Chatelet is a "Wow" - the best kept secret in Toronto for elegant pieces that are unique and epic…read more Theresa, who owns Chatelet, is a creative genius who turns out gorgeous hand painted furniture that is truly one of a kind. Don't take my word for it - check out the stunning transformation in the photo below. The compliments I have received on everything I've purchased from Chatelet have been "OMG! That's gorgeous!" If you love elegant, romantic furnishings in the style of shabby chic, French country and/or McKenzie Childs that are truly unique for a VERY reasonable price, run don't walk to Chatelet and get started on creating rooms that are an absolute masterpiece.

Unfortunately, the start-to-end customer experience for me was riddled with unprofessionalism which…read morehas turned me off from supporting this store in the future. When I first came to the store, I was helped by her daughter who was polite, however, I was confused why she spent a lot of time ranting and complaining about her mom (the store owner - Theresa) to a stranger. However, I didn't chalk it up to much and moved on. Awhile later, after I bought a set of chairs, and the owner and I had agreed that her team will not re-paint the wood frame and I'll buy the fabric. This resulted in a mutually agreed discount due to the reduced labour in repainting and sourcing/purchasing the material. However, when my parents came to drop off the fabric, Theresa began back-tracking on our arrangement and tried talking them into paying more! She complained how much labour this project was going to take, and how much she undercharged us for the chairs. Moreover, she began complaining about sourcing trim for the chairs, which again, her daughter confirmed was possible in my first visit! My dad had to offer to buy it for her for her to stop complaining because she was making such a fuss about it, despite it being an essential step in any upholstery job. This all felt rude and disrespectful; why bother negotiating if everything flies out at a moment's notice? We continued on because we had already paid for the fabric and designed our living room with these chairs. We asked that the original chair's fabric be given back to us (for another project, since we paid for it anyways), which Theresa acknowledged. However on pick-up day we found out they had been thrown into the trash!! We were only given a "whoops, my bad" apology. Our family also works with fabrics and DIY projects a lot, so we had a good idea of how much fabric this project may take. We had specifically asked that any excess to be given back to us and we knew how much that excess would be. Upon pick up day though, the remainder was less than what we expected. Also, the wood frame hadn't been cleaned and was covered in dust. Not to mention she proceeded to complain during cash-out, again, how undercharged these chairs were and how she'll never do a project like this again. I simply cannot understand how someone can run a business like this. It's completely unfathomable to our family to ever treat a customer in this regard. However, at this point, we didn't care what she said/did because we were utterly done with this store and just wanted our chairs. The cherry on top though was seeing a recent post on her store with the exact same fabric from our chairs. Now mind you, this fabric is expensive and was from a family-run Etsy store in the UK, and from what I can see, is the only store online that sells it. I have visited the fabric stores the owner said she frequented when finding materials for my chairs, plus about 10 other fabric stores in the GTA, and none of these stores carry this fabric. Given the track record that Theresa has established (not responding to my emails, back-tracking on prior arrangements and trying to get my parents to cough up more money, complaining about sourcing trim for the job, throwing out the previous fabric despite being asked otherwise and not doing anything to rectify that mistake, and passive aggressively complaining about how she charged too little for the chairs throughout the last half of the project), I wouldn't put it past her to have taken a piece of fabric, without permission, for this new project. If this is incorrect, I'll happily withdraw my accusation, however the evidence is really stacking up. Save yourself a world of hurt, and go to another store.

The Pretty Clean Shop in Toronto's Junction neighbourhood is a charming shop for anyone interested…read morein sustainable living and eco-friendly products. It is a woman founded business that has a thoughtful curation of products sourced across Canada. The shop's focus on waste reduction and sustainability can be seen in every corner, offering a diverse range of products from home accessories, such as decor and cleaning tools, to toys, gifts, and personal care items. The shop focuses providing products that are free from toxins, made with safe ingredients, and has a few refill stations of "(un)packaged" goods for easy refilling into your reusable containers. Thev refill stations offer customers a great opportunity to reduce both cost and waste. Their refill stations include a large selection of household cleaning and laundry products, body lotions, soaps, creams, shampoos and conditioners. The Pretty Clean Shop is a one-stop shop anyone who wants to live a more sustainable lifestyle without compromising on quality or style. I also like how they are a participant of the Pact recycling program, offering a drop off point for empty beauty packaging that cannot be thrown in the blue bin.

I just wanted to take the time to thank for the beautiful wallpaper. The quality and finished…read moreproduct is amazing !! It turned better than I imagined!

From the owner: Art Vision Decor – Premium Wallpapers for Stylish Interiors…read more Looking to transform your walls? At Art Vision Decor, we bring you a wide selection of European and Ukrainian wallpapers, along with custom seamless designs printed to fit your space perfectly. From modern minimalism to artistic statement walls, we’ve got something for every taste. We proudly serve Toronto (GTA) and surrounding areas, offering not only top-quality wallpaper sales but also professional installation for homes, condos, and commercial spaces. Exclusive designs you won’t find elsewhere High-quality, eco-friendly seamless materials Expert advice to match your style & space Art Vision Decor – wallpapers that make your home or business unforgettable. Contact us today to explore our collections!

Customer service is terrible. I've been to the store 3-4 times and I have to wait for the same…read moresalesperson for more than 20 minutes every time. This salesperson couldn't give me the time of the day even though I just bought a light fixture that costs more than $1k. I would have cancelled the order ( due to poor customer service) but I'm sure they will think of a way to charge me restocking fee. Will take my business somewhere else!

Union Lighting is known to have the most lighting selection in all of Toronto. We came here to get…read moreinspiration and to check out some lighting IRL instead of just me imagining through Pinterest. We wanted some statement lights over our dining table and kitchen counters. I don't understand why there are such low ratings here. I'm sure many people here are just browsing, and I rather have a sales rep give us the space and only come to us if we need help and seriously find a piece we're considering. So I have no issues with how no one really came up to us. There's a lot of lighting, but personally, not enough contemporary/modern lighting to our liking. We did take some pictures of the few we liked that are more contemporary-inspired. However, we don't love it enough to pull the trigger. The prices for the lighting are very high for the ones we looked at, about $1500 (for that round chandelier) to $5600 (Criss Cross silver lighting). We liked the look of the round chandelier the most. To our surprise, our neighbour has the same one. So loses that unique appeal. Also don't know how we would change the light if it burns out? Lighting is all personal preference. This trip nothing really screamed "this is the one" for us. If you're into other design themes like traditional, industrial, mid-century modern etc, you may find there is more to your liking than the modern/contemporary styles here. I still recommend to check it out though for yourself if you're in the market for lighting.

We had a postive experience working with Adriana. She was supportive and helpful all the way…read morethrough. We ordered two chairs and a sofa. I would recommend this business. They do not pressure or fancy talk they are there to help and they do help.

Purchased a couch in late 2020 for over $1,200, which comes with a reasonable expectation of…read moredurability and workmanship. A button detached within the first months and was repaired by the store, indicating an early workmanship issue. Since then, multiple additional buttons have come loose, suggesting this was not an isolated incident. Communication via email and phone resulted in only two options being offered: pay a $300+ moving fee to return the couch for repair or arrange and pay for transportation myself. For a product at this price point, this approach to a recurring defect is disappointing. Buyers should factor in the product n quality and how post-purchase issues are handled.

Very large, mostly empty parking lot in the middle of a ring of vacant retail stores…read more The liquor store is open to 11pm !! The only other thing here is sadness

New developments have really improved this plaza. The LCBO was probably the only reason why you…read morewould bother to venture out behind the Superstore, Canadian Tire and Mc D. Bulk Barn, Asian Market, etc are a few of the new.stores I noticed but alone, they add to the appeal of the plaza. Conveniently located next to the 401 and Weston.

I am sharing my experience to warn others about what I consider to be highly concerning and unfair…read morebusiness practices by Modern Sense Furniture. In August 2025, I visited the store with family members to purchase a sofa. During the visit, the salesperson applied significant pressure to secure a deposit, stating that the item was about to be loaded onto a container and that I had only 24 hours to decide. Based on this urgency, I paid a $3,000 deposit. At no point prior to payment was I informed that the deposit was non-refundable. This critical term only appeared on the invoice after the payment had already been processed. When I raised concerns, I was reassured not to worry and told that if I decided not to proceed, they would "see what they could do." Within the 24-hour window, I notified the store that I would not proceed with the purchase. Instead of being offered a refund, I was told that my deposit had been converted into store credit. This was never discussed or agreed to prior to payment, and no written acknowledgment or consent was provided. I was also never informed that this store credit would expire. There were no written terms, no agreement to sign, and no follow-up communication advising me of any deadline to use the credit. When I later returned to the store, I raised these concerns again. A staff member named Manny acknowledged that I had not been properly informed and confirmed, in the presence of three witnesses, that my store credit would be reopened and could be used at any time. Despite this clear assurance, the business later reversed its position and refused to honor the credit, claiming it had expired. I was never provided with any documentation outlining expiry terms, nor was I given any notice that my funds would be forfeited. To make matters worse, during a follow-up call, a representative from headquarters named Steve spoke to me in an aggressive, raised, and intimidating manner, which was entirely unprofessional. After researching further, I discovered that other customers have reported similar experiences involving deposits being taken under pressure, converted into store credit without proper disclosure, and later denied or expired. This suggests a troubling pattern of conduct. As it stands, the business has retained $3,000 without delivering any product or providing a fair and mutually agreed-upon alternative. I strongly advise anyone considering this business to proceed with extreme caution. Ensure that all terms -- especially regarding deposits, refunds, and store credit -- are clearly disclosed and agreed to in writing before making any payment.

Terrible experience, I spent thousands of dollars on multiple pieces and what I got was the display…read moreunits with damages, and 6 chairs instead of 8 . Horrible customer service, beautiful collection but terrible management