Have taken care of my fur babies many time and I'm always happy & feel relieved each time…read more Very good

Kim is my cat and she loves the big room that they have for cats. At times he told me she sets by…read morethe doorway and just looks at the dogs as if to say you can't get me. I take my food and she thinks she is home, when I pick her up she walks around the living room smelling everything then she knows she is home again.

We just got into town and needed to get our dog bathed and brushed. I called and luckily there has…read morebeen a cancellation. We took him right away, and an hour later we had a beautiful dog!! Great job! We will definitely be back! And thank you!!

The owners are great! We boarded our dog while on vacation. The owners sent us daily updates and…read morephotos while we were gone. Reasonably priced and had great times for drop off and pick up. Our dog came home just completely wore out from playing with the other dogs everyday. We will be using then for future boarding.

Their prices are more than double that of other vets nearby. They seem more concerned with profit…read morethan care.

First of all, thank you so much for sending us those resources, as it helped us tremendously!…read moreSecond, a HUGE "thank you" to all of you! You made one of our most difficult decisions (saying "goodbye " to Darla), a special one. Everyone was so thoughtful and caring!!! Darla was with us for 12 years, and we are heartbroken, but we knew it was time to let her go.

My dog Camille loves it there! Karey and her staff are AWESOME!! It is wonderful that I can have…read moreher bathed and groomed before we pick her up. I can travel and relax knowing Camille is happy and in good hands!

Everything went well. From drop off to pickup. Both my Aussies looked good and I could tell they…read morewere treated well. We will definitely use them again.

I have been a client at Abigail's through the lives of two pets now. They always remember me and…read moremy fur babies. They remember their little idiosyncrasies. I moved from the Kanawha Valley in 2015 but still return to this kennel although I now live 45 minutes away. I love the consistency of their staff. My dog is glad to arrive which says something. The business is clean and well organized. I don't feel like I'm paying an arm and a leg. I actually feel like I'm leaving my dog with family. I would recommend Abigail's without any reservations !!

I found myself having to board my dog for nearly six days. He has had a bad past and came from a…read morerescue. I did not know how this kennel experience would affect him. Yes, he was dressed, but, every day, one of Abigail's crew would sit with him, love on him and try to make him feel secure. He was watched carefully, making sure his medication was eaten, and was gracious to me as I called every day. If I ever have to do this again, this is the kennel I will go to. You will not find a more professional or compassionate group of peole.

First time trying House of Hounds, and it was a great experience, especially Lexi. She is so…read morefriendly, charming, and just naturally good at making people feel welcome. She took incredible care of me and my pup. We may have a crush on her. If you see Lexi, breathe deep! Your day just got better.

Too many fees for our first experience there. Probably won't return. I think our dog was well taken…read morecare of but will look elsewhere.

Let's try this again, without the personal insults. As it seems that we can only refer to specific…read moreemployees if we have something positive to say. Additionally, I guess we'll continue to use a public forum since my many requests to speak to someone significant other than a nameless employee that acts like the boss has been ignored in favor of replying to my provocative review online. According to the records that the only pleasant and helpful staff member on duty this afternoon, other than the ladies at the Answering Service (we'll get to THAT later), sent me hours before the response that prompted this second less emotional yet more factual review: I have been there at least 50 times over the last 4 years and spent over $7,485.10 during that time. (More if we count the records I don't think I received since moving to your practice in 2020. Bernadette was born in June of 2020 and had her first puppy exam with you all around September, so there should be more records than I received. And yet more still, if we count the times I have been there on behalf of my dog training clients that have been with me just as long as I've been coming to you.) If over 50 trips into your establishment and being on first name basis with many of your staff members doesn't distinguish me from the so-called "masses" as you called me, then my dog tribe and I will happily spend our money somewhere else. In this economy, every penny counts and I won't be undervalued as a client or a person. As for arriving twenty minutes late to a nurse appointment for a blood draw and medication refill that only takes a few minutes during a down pouring extreme thunder storm & tornado watch complete with flash flooding, I know your policy. I understand that arriving on time is important, I hate running behind and felt awful. THAT'S WHY I CALLED YOU. Only, it wasn't you, was it. Despite having two employees at the front desk when I arrived, an answering service picked up my call and they are the ones that assured me that it was ok, thanks for letting them know, and please drive safe. Imagine my dismay when an employee that has seen me many times over the years took over my check in with other employee of shift to snidely inform me that my appointment was at 2:20p and it was 2:40p. When I told them that I had called ahead to let them know I was running late due to the weather, instead of moving on or handling the 'answering service protocol mishap' internally, the consistently rude-to-me employee questioned me as to whom I had spoken, as if I was lying. While I offered to show them my phone call log, they looked up my call and responded that the answering service was the one who I had talked to. How is that my fault? I did my due diligence, and your 'Client Care Advocate' should have done theirs before treating me like dirt. Even if it didn't occur to them to look up my calls to see if I had phoned ahead before attempting to put me in my place, they could have been a little kinder about it. Maybe have your Client Care Team try something like "Hey, Trinity, I see you're running twenty minutes late for your appointment with Sunny." Nice. Personal. You know, the kind of care that clients pay for. But that's not what happened and you can check your camera footage. When I questioned the rude nameless employee about their constant attitude towards me, their response was an apathetic "I'm sorry you feel that way." Somewhere around that time, they also told me that I would have to wait until the only other client in the building was seen. That was no problem, I agreed. Of course I don't want to hold up another client trying to care for their pet because I was running behind. How interesting when the client being referred to approached me while their dog was getting seen to commiserate with me about how drastically the customer service had declined over the years. Again, you can check the cameras. It's all there. That validation was the last confirmation I needed to take my business elsewhere after many unpleasant interactions with rude nameless employee and some others. That acknowledgment by another animal professional and total stranger who literally witnessed the entire interaction was enough to convince me that I wasn't overreacting in taking my business somewhere it is valued.

My dog needed medical care last Thursday and even though I have never been to this hospital before…read morethey were there to help me! The receptionist was really nice on the phone and helped walked me through things even in my panic. My regular vet did not have the ability to "work us in". Hurricane Animal Hospital was VERY busy but they did everything my pet needed because he was so sick. I spoke with a veterinary technician when I brought my boy in for the admission appointment, but the doctor called me as soon as he was able with an update! Unfortunately I know some clients with scheduled appointments had to wait longer than normal, BUT I am so appreciative there is someone in out area who will go above and beyond when our pets are in true need. When I came Friday to get my pet who had been hospitalized they were taking in a stray from the Animal Shelter who was also in bad shape. Even when there is not an owner to pay the bill they are doing what is best for animals! I know I will never go anywhere else! Thank you! My boy is home and getting better every day!

Been coming for several years! My dog is always treated wonderful. I love the ladies here!read more

From the owner: We have been in business for 17 years and we do what we love. read more