After an issue with bringing our dog to Petsmart Hotel, we found Crystal last minute and she…read morewillingly helped us sit our dog for 3 nights!! She was amazing. So experienced with pets, especially our stubborn boy. I felt safe and comfortable that he would be taken care of as soon as I met her! She sent us pictures and videos and updates of our dog, and we are so grateful. She took him on walks and fed him treats.. we will definitely choose her in the future. Highly recommend!

Thank you so much for attending to my last minute and urgent request. Im so glad they are here and…read morethey respond quickly since I had to drop my cat off in 20 minutes good thing Dee was there and was able to take my cat in for a couple of hours and I am m really grateful for Dee for watching over my cat.Thank you so much to crystal pet hotel:))

We are visiting from Marin in the Bay Area, and our sweet pup Wolly has been coming to Wag Hotels…read moreHollywood almost every day this week for the All Day Play Plus program. Wolly is a 12 lb, 10 year old Maltipoo who is very social but definitely set in his ways, so we do not say this lightly: we truly cannot say enough good things about the care he received here. From a logistics standpoint, the entire experience was incredibly easy. The flexibility of drop off before noon without needing daily sign ups was a huge win for us while traveling and juggling plans. Pick up as late as 7 PM was equally helpful, and the pricing felt very reasonable for the level of service. What really stood out was the thoughtfulness around safety and care. The facility is secure and gated at drop off, and we watched staff carefully manage dog flow right at the entrance. At one point, a team member even positioned themselves between our children and a larger dog out of an abundance of caution. That level of awareness told us everything we needed to know. We also appreciated the small but meaningful details. There is a live camera so we could check in whenever we missed him. They feed dogs separately and sanitize the area afterward, which gave us real peace of mind. But the true highlight was the caregivers. The way they greeted Wolly each day, how gently they handled him, and how clearly they knew the dogs in their care made this place special. Every afternoon we received the most adorable photo of him, and by midweek he was literally running inside, tail wagging, completely comfortable and happy. As dog parents, there is no better feeling than knowing your pup loves where he is and is being looked after by professionals who genuinely care. Wag Hotels Hollywood made our trip so much easier and more enjoyable. Thank you for taking such wonderful care of Wolly. We will absolutely be back the next time we are in LA.

Beware! This place is AWFUL!! A confirmation email doesn't mean sh*t to this place. I arrived with…read moremy dog today and was told they would not take him due to his age. They also claimed they called and left a voicemail after I filled out all the paperwork online. I don't know who they called, but it sure wasn't me. Imagine being in the business of watching people's pets when they are scheduled to leave town and leaving them with no care. I guess I'm "lucky" they aren't caring for my dog because they don't know what they are doing. Edit and reply to the BS reply received from Wag. You sent a CONFIRMATION to me I attached. That means you agreed to watch my dog and anyone receiving that would think the same. You left me with no care for my dog and no, you didn't call me or leave a message. I'm an ex-petsitter myself and this was a a horrifying experience to arrive to drop your dog off to leave town and be denied care. You should be ashamed to call yourself a business or say you care about animals. I assume you were the person in the office that didn't come out to talk to me and left it to two employees that probably hate their job. You told them to tell me my dog was too old and now you are lying. Shame on you. I see you have other reviews that show just how awful you are I should have read them first and steered clear of your company.

Update 10/14: We had…read moresince moved out of the immediate LA area and were trying to find local sitters via rover.. no luck. Our dog is not easy to manage. We brought him back to Mina (after a year of not seeing him). He definitely needed time to adjust again but Mina was extremely patient and gave us lots of great advice. Over time and after some planned frequent visits he was able to settle in again. So much so that she watched him for an entire two week period while we went on an international trip. Would not have been able to have make that trip without her - she was amazing to our dog and I could tell he loved being there!!

Mina is amazing with puppers! I'm so glad I found a place I trust so my pup, Milo, isn't alone for…read more10 hours while I work in the office! She not only watches Milo but trains him, as well. Mina is kind, pays attention to detail, and it is very apparent she and Ryan loves dogs! I can't recommend Under One Woof enough! :) Thank you Mina!

First timers here!…read more My little Tofu looked and smelled so good after her grooming here. They were all very nice and gave me a detailed overview of what happened during the service. I appreciate it because I didn't know that my dog was scared of getting her nails trimmed. They're always busy so make sure you call ahead to make your appointment. They also have a store attached to them so you can buy retail items there. The service was pretty fast and there's tons of things to do nearby while you wait. Pricing was $95 for my pup. My only complaint was the parking. It was a little difficult as it is street parking only.

Employees were friendly and did a great job with my dogs haircut. Will recommend and come back…read moreagain. There was a miscommunication that happened but it was discussed and settled professionally.

Took advantage of their Spring Break special, which included a bath, to board my pup for a week…read more(Sat-Sat). It had been almost a year since we last boarded but Ethan helped us get acclimated to the new policies and was super accommodating, even working with me on pick-up when my return flight was delayed. A true life-saver. All the staff are always kind and helpful and they really love on the animals, which I appreciate. They also regularly update with photos and emails to keep you in the loop which is very reassuring. Loki loves it there and is always wiped out when she returns. (She's been napping all day. Very clearly a happy girl ).

A little long but it's been nothing less than eventful with this place. I had hight hopes for this…read moreplace as the hours are so convenient for our family's busy schedules. Unfortunately, this place was a HUGE disappointment and had a huge negative impact on our pup. Long story short -- Everything here is a sales grab. The few girls care for the animals but the "managers" and men there are just there for the commission of your packages. I had a whole conversation about their unethical sales pitching with the employee while picking up my dog lol. It's "how they keep the place open" - the employee's words, not mine. Astounding. Said employee also asked what I did for a living because I questioned their sales pitch tactics -- I'm in sales. Also, If you need their VIP services for your unspayed or neutered pup, please spend your money elsewhere!! Before committing to a membership, we did a trial day and spent hundreds on drop in days, grooming, and overnight boarding to see if it was a good fit for our high energy pup. Our dog is not neutered and we don't plan on getting him neutered so we chose their VIP rooms. His breed is also extremely high energy and they promised they could accommodate. I also inquired about training multiple times and they kept saying the trainer would contact me. Everything went great after those few visits, they seemed caring and said he was a great fit for a membership so we end up signing up. Then everything went downhill. Upon the first day of the membership, our dog all of a sudden had behavior issues and needed to be picked up. In the middle of my work day I call the shift manager, and he states that if we want our dog to stay, he needs training ... (from their same trainer that I've inquired 3x about before committing to a membership, still haven't heard back). I asked why this wasn't communicated ever before committing to a membership and they didn't have an answer. I informed them that I would've paid for training before committing to a membership if they would've let me know that there were any issues. Our dog went a couple of more times until they could finally get me in touch with the trainer, 6 visits later. Actually I had lost complete trust at this facility. To add insult to injury, I was able to speak to one of their actual workers that is with the dogs and she let me know that our dog is only let out for about 10 minutes at a time, maybe 3 to 4 times a day during a 12 hour stay. This is their VIP option. So not only is he left in a room for about 12 hours a day, with dogs barking all around him, he's not being stimulated nor played with just being let out to go to the bathroom. Contradicting everything they say that they offer. Their "trainer" is also a joke. He is supposed to be from the Marines and well-versed in the breed of dog that we have. Upon washing him for 5 minutes, as I was told, he said that our dog needed to be neutered before he could be trained because of his energy. Our dog is a Malinois and is not supposed to be neutered before 2 years of age. We've since went elsewhere to get our dog trained from someone who is actually educated on his breed and he's worked on all of his anxiety and reactivity issues that our pup got because of this place.

Great customer service, very attentive to the pups, love the live web cam. Veruca enjoyed her 1…read moreweek stay. Thanks Wagville!

I just wanted to say how much I LOVE Wagville! I've been taking my dogs here for over 4 years now…read moreand am always so relieved and impressed at how well my dogs are taken care of here. Their employees are so kind, caring, the facilities are so clean - I highly recommend this place! My 2 dogs are my babies and I couldn't just trust them to anyone (not to mention 1 of them is so finnicky around people, and I don't even trust family to watch her) but I always gladly hand her over to Wagville for every vacation. I feel so comfortable with them and know my dogs are in the best hands and care. I love their high standards and how they make sure every dog has a test run overnight at their facilities before accepting them to be boarded. Thank you Wagville for always taking the best care of Raja and Paloma!

They are the best in terms of providing per care services!! My dog loved their state of the art…read morefacility where he always get comfort, care, and indulegence. D Pet Hotels is a wonderful place for a pet boarding, daycare, and grooming. Their atmosphere for pets is quite amazing.

Wonderful and caring staff, and great facilities! Our pups had a blast! Thank you for the daily…read morephotos, it was comforting to see that our babies were having so much fun. 5 stars, all around

This review's long overdue. Lauren and her team are so clearly just the best with my dog and every…read moredog in their care. I've been using them for nearly two years now. Can't imagine a better daycare/boarder. My dog jumps out of the car to go in and is left exhausted by EOD (a tired pup is a happy pup). They give regular updates through their IG and care for the dogs like they're their own. So happy to have found them and you will be too!

My dog (Pepper) and I love this daycare!! They are super quick to respond, post picture and videos…read moreall day on Instagram stories so you can see your pet playing and having a great time when you leave them at LA pet care. They also do boarding but I haven't had the chance to try that out yet. The price is very reasonable especially if you leave your dog for 8+ hours. They have a professional staff to watch over the dogs during daycare and are open on the weekends which is a huge plus. I will always recommend this daycare and never have to worry about my dog when I drop him off! :)