They always arrive on time, and I feel safe letting my pet walk with them.she loves to have time to…read moresmell on her walk and they let her do that.

We are setting up dog walking for my elderly mother who isn't currently able to walk her dog. I…read morereached out to ask some questions and the response has been fast, precise and professional.

After an issue with bringing our dog to Petsmart Hotel, we found Crystal last minute and she…read morewillingly helped us sit our dog for 3 nights!! She was amazing. So experienced with pets, especially our stubborn boy. I felt safe and comfortable that he would be taken care of as soon as I met her! She sent us pictures and videos and updates of our dog, and we are so grateful. She took him on walks and fed him treats.. we will definitely choose her in the future. Highly recommend!

Crystal Pet Hotel always offer excellent pet care. Flexible schedule and great accommdation…read more Absolutely recommend her. My cat also seems very happy.

I've taken my dog here for over a year and I love this location. The staff is amazing and clearly…read morecare about all the dogs. They even give me updates on how much my dog ate or played. I love taking my pup here and he loves going!

Beware! This place is AWFUL!! A confirmation email doesn't mean sh*t to this place. I arrived with…read moremy dog today and was told they would not take him due to his age. They also claimed they called and left a voicemail after I filled out all the paperwork online. I don't know who they called, but it sure wasn't me. Imagine being in the business of watching people's pets when they are scheduled to leave town and leaving them with no care. I guess I'm "lucky" they aren't caring for my dog because they don't know what they are doing. Edit and reply to the BS reply received from Wag. You sent a CONFIRMATION to me I attached. That means you agreed to watch my dog and anyone receiving that would think the same. You left me with no care for my dog and no, you didn't call me or leave a message. I'm an ex-petsitter myself and this was a a horrifying experience to arrive to drop your dog off to leave town and be denied care. You should be ashamed to call yourself a business or say you care about animals. I assume you were the person in the office that didn't come out to talk to me and left it to two employees that probably hate their job. You told them to tell me my dog was too old and now you are lying. Shame on you. I see you have other reviews that show just how awful you are I should have read them first and steered clear of your company.

We are the owners of a very anxious Shiba and were initially so worried about leaving our daughter…read morefor boarding and did extensive research into various options before deciding to choose Under our Woof. Ae couldn't have chosen better; Mina treats all her pets like her own and sends updates every day, is very responsive and thoughtful for requests, and has policies to keep our pets safe. We will only choose Under our Woof for our baby from now on!

Mina is amazing with puppers! I'm so glad I found a place I trust so my pup, Milo, isn't alone for…read more10 hours while I work in the office! She not only watches Milo but trains him, as well. Mina is kind, pays attention to detail, and it is very apparent she and Ryan loves dogs! I can't recommend Under One Woof enough! :) Thank you Mina!

Employees were friendly and did a great job with my dogs haircut. Will recommend and come back…read moreagain. There was a miscommunication that happened but it was discussed and settled professionally.

First timers here!…read more My little Tofu looked and smelled so good after her grooming here. They were all very nice and gave me a detailed overview of what happened during the service. I appreciate it because I didn't know that my dog was scared of getting her nails trimmed. They're always busy so make sure you call ahead to make your appointment. They also have a store attached to them so you can buy retail items there. The service was pretty fast and there's tons of things to do nearby while you wait. Pricing was $95 for my pup. My only complaint was the parking. It was a little difficult as it is street parking only.

Took advantage of their Spring Break special, which included a bath, to board my pup for a week…read more(Sat-Sat). It had been almost a year since we last boarded but Ethan helped us get acclimated to the new policies and was super accommodating, even working with me on pick-up when my return flight was delayed. A true life-saver. All the staff are always kind and helpful and they really love on the animals, which I appreciate. They also regularly update with photos and emails to keep you in the loop which is very reassuring. Loki loves it there and is always wiped out when she returns. (She's been napping all day. Very clearly a happy girl ).

A little long but it's been nothing less than eventful with this place. I had hight hopes for this…read moreplace as the hours are so convenient for our family's busy schedules. Unfortunately, this place was a HUGE disappointment and had a huge negative impact on our pup. Long story short -- Everything here is a sales grab. The few girls care for the animals but the "managers" and men there are just there for the commission of your packages. I had a whole conversation about their unethical sales pitching with the employee while picking up my dog lol. It's "how they keep the place open" - the employee's words, not mine. Astounding. Said employee also asked what I did for a living because I questioned their sales pitch tactics -- I'm in sales. Also, If you need their VIP services for your unspayed or neutered pup, please spend your money elsewhere!! Before committing to a membership, we did a trial day and spent hundreds on drop in days, grooming, and overnight boarding to see if it was a good fit for our high energy pup. Our dog is not neutered and we don't plan on getting him neutered so we chose their VIP rooms. His breed is also extremely high energy and they promised they could accommodate. I also inquired about training multiple times and they kept saying the trainer would contact me. Everything went great after those few visits, they seemed caring and said he was a great fit for a membership so we end up signing up. Then everything went downhill. Upon the first day of the membership, our dog all of a sudden had behavior issues and needed to be picked up. In the middle of my work day I call the shift manager, and he states that if we want our dog to stay, he needs training ... (from their same trainer that I've inquired 3x about before committing to a membership, still haven't heard back). I asked why this wasn't communicated ever before committing to a membership and they didn't have an answer. I informed them that I would've paid for training before committing to a membership if they would've let me know that there were any issues. Our dog went a couple of more times until they could finally get me in touch with the trainer, 6 visits later. Actually I had lost complete trust at this facility. To add insult to injury, I was able to speak to one of their actual workers that is with the dogs and she let me know that our dog is only let out for about 10 minutes at a time, maybe 3 to 4 times a day during a 12 hour stay. This is their VIP option. So not only is he left in a room for about 12 hours a day, with dogs barking all around him, he's not being stimulated nor played with just being let out to go to the bathroom. Contradicting everything they say that they offer. Their "trainer" is also a joke. He is supposed to be from the Marines and well-versed in the breed of dog that we have. Upon washing him for 5 minutes, as I was told, he said that our dog needed to be neutered before he could be trained because of his energy. Our dog is a Malinois and is not supposed to be neutered before 2 years of age. We've since went elsewhere to get our dog trained from someone who is actually educated on his breed and he's worked on all of his anxiety and reactivity issues that our pup got because of this place.

Great customer service, very attentive to the pups, love the live web cam. Veruca enjoyed her 1…read moreweek stay. Thanks Wagville!

I just wanted to say how much I LOVE Wagville! I've been taking my dogs here for over 4 years now…read moreand am always so relieved and impressed at how well my dogs are taken care of here. Their employees are so kind, caring, the facilities are so clean - I highly recommend this place! My 2 dogs are my babies and I couldn't just trust them to anyone (not to mention 1 of them is so finnicky around people, and I don't even trust family to watch her) but I always gladly hand her over to Wagville for every vacation. I feel so comfortable with them and know my dogs are in the best hands and care. I love their high standards and how they make sure every dog has a test run overnight at their facilities before accepting them to be boarded. Thank you Wagville for always taking the best care of Raja and Paloma!

They took amazing care of our dog for 10 days. He'd never stayed at a fully indoor kennel facility…read moreand struggled at first with going potty indoors, however everyone there was wonderful about keeping an eye on him to ensure he was doing ok with this. They always replied promptly to any questions I had or when I was checking up on him. The daily photos of my pet were great as well. Highly recommend them!

Wonderful and caring staff, and great facilities! Our pups had a blast! Thank you for the daily…read morephotos, it was comforting to see that our babies were having so much fun. 5 stars, all around

This review's long overdue. Lauren and her team are so clearly just the best with my dog and every…read moredog in their care. I've been using them for nearly two years now. Can't imagine a better daycare/boarder. My dog jumps out of the car to go in and is left exhausted by EOD (a tired pup is a happy pup). They give regular updates through their IG and care for the dogs like they're their own. So happy to have found them and you will be too!

My dog (Pepper) and I love this daycare!! They are super quick to respond, post picture and videos…read moreall day on Instagram stories so you can see your pet playing and having a great time when you leave them at LA pet care. They also do boarding but I haven't had the chance to try that out yet. The price is very reasonable especially if you leave your dog for 8+ hours. They have a professional staff to watch over the dogs during daycare and are open on the weekends which is a huge plus. I will always recommend this daycare and never have to worry about my dog when I drop him off! :)

I can't recommend this dog resort enough! My dog, Simba, absolutely loves coming here. The moment…read morewe turn onto the street, he already knows we're heading to daycare and gets so excited. He can't wait to go inside, and seeing how happy he is every visit says everything. The staff is amazing--so kind, caring, and welcoming. Simba absolutely adores all of the employees, and it's clear they love him just as much. They treat him like he's one of their own, and that means the world to me. The facility is always clean, well-maintained, and organized. Everyone is friendly, professional, and genuinely cares about the dogs. I always feel completely comfortable leaving Simba there because I know he's safe, happy, and having the best time. Thank you for taking such wonderful care of Simba. We're so grateful to have found this place, and I highly recommend it to anyone looking for a daycare where their dog will be loved and cared for like family!

I originally intended to leave a positive review, especially after being offered a discount…read moreincentive to do so before even seeing my dogs. However, after picking them up and fully evaluating their condition, I feel obligated to leave an honest account of my experience. My dogs were boarded here for 21 days, and I paid $3,340.29 with the expectation that they would be properly cared for. When I saw them at pickup, I was immediately alarmed by how thin they appeared. At first I questioned whether I was overreacting, so I weighed them once we got home. Based on their recorded weights, they lost approximately 18% of their body weight during their stay. The more I look at them and evaluate their condition, the more upset and disturbed this makes me. In addition to the severe weight loss, both dogs also had fresh cuts and scars that appeared consistent with having been in fights or altercations while boarded. This was never communicated to me during their stay, and seeing visible injuries on top of their physical condition was extremely upsetting. I documented their condition with video and reviewed everything more carefully afterward. Two days before pickup, I received an email stating they "seemed a bit hungry after eating their food." I had provided very specific feeding instructions, including a digital scale to measure 200 grams of food per feeding, twice daily. When I checked the scale afterward, I noticed the units had been changed from grams, and I also became concerned they may have been weighing the food incorrectly by including the bowl weight. What upsets me most is that their veterinary records clearly documented their healthy weight immediately before boarding. The condition they were returned in was not acceptable and should never have happened under professional supervision. I do not believe this was intentional cruelty, but I do believe there was serious negligence and incompetence in their care. The email sent shortly before pickup now feels more like an attempt to establish concern in advance rather than address the issue appropriately. I trusted this facility with my dogs' health and wellbeing, and I will never trust them with their care again.