Part of this review is not actually the fault of this particular store, but this particular store is the one I have to shop at... Firstly, did you know that when you return an online purchase, due to the negligence of Barnes & Noble, you do not get reimbursed for your shipping cost? So when you receive a book in bad condition, you only get reimbursed for the book. Secondly, the location of the store has become increasingly unpleasant to shop at... Thirdly, not overly impressive staff, friendliness, helpfulness, etc.. Makes me sad because it used to be a highlight to go shopping for a new book. read more

Really have a grand time when I'm here. Love going to their in-store café. They have many, many tasty snacks [savory and sweet] and coffee drinks. The scenery and atmosphere in the café are very calm and soothing. Excellent lighting too, making for a great reading area. And now the rest of the store. The selection of books and magazines is impressive at this store. I love going down the aisles, taking books off the shelves and sampling them a little before making a decision. There are chairs out in case you want to sit and read for a while. It's wonderful that Barnes & Noble is still around, because I just love book stores. In our digital age, they sadly are practically becoming extinct. On to service, I have yet to have a bad experience with employees at this location. For value I'd say the prices aren't bad. They often have sales going on. read more

Barnes & Noble Booksellers - Café. - Bookstores Near Me - Chico, California

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Chairs for elderly are gone! I nearly fell in mag area. Just made it to cafe to sit. Sadly I couldn't do my shopping as planned. So bummed

I left a previous poor review my first time going here because of the poor service and the constant following of employees under suspicion of theft. Since then, any time I go in it's only gotten worse. The only nice staff I encountered was those are the cafe. But my small group and I were very obviously followed, watched, and stared at when we went in today. The staff at the register, and older man, was also extremely rude and flat, clearly thinking we were getting away with stealing or something and was mad at us. Listen, I work retail. I get when people steal, it's frustrating. But profiling young adults and just obnoxiously following and watching them to the point they feel uncomfortable and don't want to come back is uncalled for. We were not stealing. We actually made decent purchases each. Do better. Treat your customers with respect. Not everyone is stealing, stop treating us like we are. This was certainly my worst and last time coming to this store. I'd rather make the hour trip north to Redding then come back to our local store. read more

Staffs here are always nice, and the selection is amazing. Offer many books, albums, and anime figures etc. Totally recommend if you are looking for a place to study, buy books, or just have a date. I love this place!! read more

Associates are very kind and helpful, smells great, and the cafe is delicious! Love to visit here to study or buy gifts! read more

Barnes & Noble Booksellers - Bookstores Near Me - Chico, California

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i ordered a caramel macchiato with cold foam. i didn't get the cold foam and when i asked them about it no one knew how to make it. my drink was too milky as well not as strong as it should be. nobody seemed to know what they were doing and it wasn't very clean either read more

I really don't like to give places negative reviews but honestly I have been in there twice in the past month and the service was HORRIBLE. I don't want to get into detail but the attitudes of the staff were atrocious and I was actually embarrassed for them because they clearly did not know what they were doing (which is fine, everyone starts somewhere) but instead of just admitting it they were totally rude. Won't be back. read more

I ordered the spare from Barnes & Noble's. They put it on hold. I went and picked it up and read it and loved it and going to cherish it.

Pretty much what you expect from BN. But in my opinion too many toys/puzzles/games junk and not enough actual volume of different titles. THEN there's the loud, stupid hip hop (whatever it is called) music blaring non stop. It actually makes me want to slam a book shut and flee from the store. Seems like more mellow backround music would keep people browsing. Hate this most of all. Oh and then there's the ever present Nook display with an employee always trying to get you to buy those. No thanks. Makes me long for a good local well stocked bookstore. No, not musty used books. They need a Gallery Bookstore like Mendocino. THAT'S what a quality bookstore should be like. read more

Barnes and Noble, Chico is now open again. Fully redesigned layout and signage. They got it right! More spaced out and more functional. The cafe is open for takeout only and there is no seating. That will change as the COVID-19 situation improves. The same managers are there and you will feel very welcome! read more

Nobody was in line so we walked up to the register and set our book down to pay. Julie says, for future reference, the line starts over there and points to the sign that states that. I said, oh, is there somebody in line? She snaps back, no, I said that for future reference. Are you serious? We were the only people in the store and instead of greeting us with a hi, how are you? She barks at us like we just cut in front of someone. Totally unnecessary because nobody was even there, was it just to let us know we can't follow directions? And for future reference I will order my books off amazon for half the price and zero attitude. Thanks for the tip Julie. Hope you had a nice day. read more

If only it was possible to actually THINK and browse without LOUD obnoxious hip hop dance music blasting all the time. There's rarely a time when I've been able to meander thru books in peace. This is not a dance club. I feel like turning around and running from the store after 5 minutes. How about a little low key classical, new age, or similar? read more

I'm a loyal customer in this store "not anymore" I always shop there and spend over $200, today I was standing in collectibles and the manager came at me yelling for no reason saying we harassing her employees "even tho we didn't talk to anyone!!!!" And not just me, there was also other people standing in collectibles and she yelled at all of us, super unprofessional and the worst customer service I've ever seen in my whole life. read more

I still enjoy the store. Its a great place to hang out and drink coffee drinks. Especially in the summer. I enjoy their sandwhiches. I would not reccomend right now that people eat from the bakery. The pastries are taste a bit like freezer burn. read more

Smaller than a breadbox, bigger than a TV remote, the average book fits into the human hand with a seductive nestling, a kiss of texture, whether of cover cloth, glazed jacket, or flexible paperback. -John Updike, writer (18 Mar 1932-2009) Books good! They don't send out electromagnetic frequencies that cause cancer! Barnes and Noble have an excellent selection on a variety of topics, and the staff is always helpful and courteous. My entire family loves going to B & N to find books, toys, and games. read more

This place will be out of business within the next few years at best. I walked in for one item on a SLOW Sunday morning - the woman checking people out was moving so incredibly slow it took her 10 minutes to get the one person in front of me out...who bought a magazine. 10 minutes. For a magazine. To top it off, Barnes and Noble refused to price match *their own website*. Not amazon. Not google. Their own website. It was over an $11 difference. RIP Barnes and Noble. read more

This is my go to place to go study! It's so nice to be able to just grab a few books, get something to drink in the cafe, and try to get some homework done. In between reading the books I found. The staff is always super helpful and Alisa helped me find my book in a few seconds! read more

I love everything about Barnes and Noble. The abundance of books of every kind, of every type of genre, of any possible topic ready to soak you in and consume you for hours. The lovely, beautifully decorated kids section, train table, and Lego table attracting the curiosity of your children to the extraordinary world of literature. How they host kids events and storytelling almost every single weekend! How Starbucks is conveniently located inside the store along with pastries from The Cheesecake Factory. Please don't ever shut down, you guys are seriously the last bookstore still standing! BUT.. you guys are STILL pretty pricey! So minus 1 star! We still love you though. read more

Barnes & Noble Booksellers - Bookstores Near Me - Chico, California

This place is nicely air conditioned but there are no Outlets to plug in your phone unless you want to sit at the tables and then you are pressured to buy something which I'm not terribly impressed with their food. I have bought coffee here before mostly because I wanted to use an outlet even though I didn't really want coffee. Limited menu selection as far as lunch. Not impressed with this place don't know how they stay in business books are way expensive. Lots of discounts on kids stuff still expensive at even after discount. read more

I really like this Barnes and Noble. I used to shop here often when I was little, and eat at the cafe, but I will be honest, these days I don't venture past the travel section, and only come here to buy maps. They have travel books covering several countries, including some of the less popular ones, and I can literally spend hours in that section, but I wish they had a wider selection of maps. There isn't much to choose from. The U.S. maps, I don't even bother with. They are just slightly larger blow ups of the EXACT same maps I have in my atlas. I only come here to buy maps though, as their books are ridiculously overpriced, and I can get the same information online for free. They have a nice selection, but they are way out of my price range. Even some of the maps cost more than they should. And they don't have much US stuff. Tax is ridiculously high. Stop asking me about your discount card. I only come here maybe two or three times a year, and half the time, I don't even buy anything. read more

Barnes & Noble Booksellers - Maps - Bookstores Near Me - Chico, California

i came here looking for a book for a home project and danica was super helpful! she walked me to the sections i wanted to look at and even flipped through books with me to find what i needed. i'll definitely be back! the cafe is pretty nice too, quick service and friendly staff! read more

The store opens at 9am. At 9:02am a group was outside waiting. An employee came and opened the door allowing us all in. Another employee came by to kick us all back to the curb because they weren't open yet. One minute later they come unlock the doors and let us all in. Poor customer service...it is also winter and the lady on the power trip wouldn't let us stay in the warm lobby for the extra minute needed to open the store. read more

Not a huge chain store fan, but this is the only bookstore with a great selection in Chico. It's a great place to study, but most college students in town know about it, so it's packed with people during midterms/finals. Free Wifi, but it does not work all of the time, I would say about 80% of the time. Typical Starbuck's cafe inside with all the usual amenities... It's definitely good for Chico! read more

The lady was very rude to all the customers around us saying we couldn't look at certain books and was very disrespectful to everybody around us including her coworkers. read more

This yelp is specifically for the Starbucks inside this BN. I've not had an issue with their coffee, however I had an issue with their wraps when I last went in. I ordered something like..."The Farmers wrap" ? Can't quite remember. It had nice fluffy eggs, and veggies. Looked delicious in the case! I got it to go and headed out if town. I opened up the container and this piece if liquid garbage oozed out of the tortilla. It was like someone blended the ingredients up and slapped it in the tortilla. YUCK! False advertising! Make sure you look at your food before you leave! read more

Barnes & Noble Booksellers - Ooey gooey breakfast mush - Bookstores Near Me - Chico, California

This is directed towards Morgan that works in the Starbucks inside Barnes&Noble! I was in here today with my friend doing homework and in the back this girl said "if another annoying customer comes up to me and asks me about a fucking piece of cake I'm going to throw it at their face and tell them to get the fuck out of my cafe". Coming from working in the customer service field this is completely unacceptable! She said this so loud and confident. This is an absolute disgrace and hurtful how rude someone could be. If you don't like your job and don't like working with people, quit. read more

I love this Barnes and Noble Bookseller location. Not all locations, I would be lying to you if I said that. They all have a very specific vibe to them. The Chico one tends to be more relaxed that the others. I love having a Red Velvet Cheesecake from the cafe while checking my e-mail/reading a book. I would definitely give them a five overall. The only thing they could improve on is the amount of couches they have by the magazine area. It would be nice if they weren't taken all the time. Anywho, if you are looking for a relaxed place to read/study/relax/etc. you should visit this Barnes and Nobles location. read more

I agree with other reviews, B and N is a great bookstore, and the cafe is a nice resource for a hot day- the only issue is that the book prices seem so high compared to other major book retailers. But its hard to compete with Amazon I suppose... read more

I'm a Big fan of Barnes & Noble, they have a great variety of books and there is a Starbuck's in there as well. you can always see me drinking my coffee and reading a great newspaper article or novel. read more

Darn good chai latte for a Sunday afternoon at a Big Business place.

A nice bookstore. So few now that there is so much online ordering. Looked at a few books there while they were making me a coffee drink. Kudos! read more

Good bookstore with helpful staff. The cafe can get a bit loud as so can the numerous people who talk on their cell phones. It's a clean pleasant experience otherwise with many popular and hard to find titles in stock. read more

14 DAY RETURN POLICY-be aware! even with the receipt and un-used or un-read, they will not take refunds or exchanges-even store credit is not allowed. read more

I am going to rate this with one stars due to my visit to B & N I was treated very rude. The lady who helped me was so racist. She never asked my sister and I if I needed help also I was glad my toddler was too little to understand. I had my sister watch my child so I can go and ask for help. I can't find anyone to help me. There was a lady she kept giving me dirty looks. But I didn't know she works there because I couldn't see if she had a name tag on. Then I saw two white lady walked by she rush over and acted so nice to them asking if they needed help. So I was like okay she works here, I walked by her when she was done helping others to ask her for some help. She walked away and didn't answer me. Then I was looking around for someone else to help me. I can't find anyone, so I saw her and asked her for help. She was so rude kept giving me dirty look with no smile. She said children books are over here and there but I didn't even asked her where the children books were. She was not friendly was very mean and she didn't answer my question and walked away. She came to a white lady she changed the way she talks and was so nice to her. She was like since you didn't need any help you should try this book. So I decided to get all the books I needed and asked the cashier about the signs that I was trying to ask her. After she saw that I was carrying a lot of books she was like you need a basket. I told her thank you but I didn't need one. read more