The bookstore is clean and spacious, and the employees are friendly. There is a Starbucks, help desk, children's area, and other areas to browse. Barnes and Noble has a wide selection of literature and novelty items, but it can be a little pricey. read more

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Sorry for the long review. I was slightly out of it looking at the cards behind the register while in line when the cashier called me up. The cashier apparently asked me how I was. I didn't hear her and asked her if I could see a box behind the register. Shortly after she accused me of being rude. I was caught off guard and said excuse me. She doubles down said that I snatched the box from her hand and was rude to her after she asked how I was doing (which I did not hear). If that was indeed the manager (female with short hair) I would recommend a replacement. First and last time I will step into this store. I will go to a different book store in the future. read more

I recently had extended family visit from out of town, and this bookstore has become one of our go-to gathering spots. It's really nice to be able to browse real, paper books. The service is generally good here, but it isn't staffed nearly as highly as in years past. I like that there's a cafe that offers Starbucks coffee, as well as snacks. I was impressed that there's still a music section that sells CD-s as well as vinyl records. I even ended up buying several CD-s. They were very reasonably priced. read more

Brianna lacks social skills and DOES NOT need tc be in customer service! I went to the store today and realized everything was 25% off... which is such a fun sale! I bought a $100 item for my daughter two days earlier and had the receipt still on me so l asked if I could essentially price match. Really a yes or no answer. I asked if I could purchase the item today on sale and then return it with the previous receipt. Again, yes or no is all I needed. Briana loudly and looking obviously annoyed asked me twice to explain what I was asking. Then said "for all I know you could be lying. You might not even have the item at home. You could have found the receipt in the parking lot." People were looking. She made a big deal embarrassing me over a simple yes or no question. I did not need her to accommodate my request but simply needed her to have good customer service and not cause a scene while stating I'm dishonest. I decided to purchase the item on sale since it was a big percentage off and worth the work of me going home and getting the original purchase to return. However Brianna alerted the cashiers about me and I was confronted when I went to check out. I felt purposely humiliated by her. When I told the lady at the cashier I was simply going to purchase the item, the lady was kind and extremely accommodating but I was disgusted that somehow in the long line of people I was identified as someone to question when I went to check out. Absolutely horrible experience and I hope Brianna is fired. read more

Love this place. We have visited the "Starbucks" inside our Barnes & Noble, hoping for a peaceful reading and coffee experience, but instead, I encountered what can only be described as a barista with a PhD in rudeness. My simple request for "less syrup" was met with a curt "it's either unsweetened or regular, take it or leave it." Well, I chose to leave it, but not before witnessing an act of barista defiance. My daughter's order was next, which, of course, turned out to be a carnival of errors. This barista not only served up drinks with an extra shot of attitude but also seemed to have mistaken the concept of customer service for a personal insult. As for her appearance, let's just say she'd win no beauty contests, but perhaps she's saving her charm for the coffee beans she grinds with such ferocity. (See Pic.) Save your taste buds and your sanity - maybe try the next Starbucks over. This one's brewing more than just coffee; it's brewing disappointment. Fair to say another barista awesome lady with curly hair and eyeglasses made our day brighter. She gave us our drinks and the discount. Thank you young lady, you are the one who is making this world better. read more

icl that lady w orange hair, short was inna bad mood n wasn't bein helpful AT ALL. i asked her if any needohs were n stock n all she said was "no" not even a no we don't have any in stock at the moment but it wasnt even a simple no js a straight up rude no. she genuinely has no good customer service or support . read more

We're book people and are suckers for a bookstore. B&N is predicable. Large. Well stocked. Starbucks within if one desires. This particular one is in a great location. read more

How can you not love this place?! I can even bring in my own book to read. I wish is was more like a library because it can get loud with kids running around but any time you have kids in a store that sells books is a great thing. This place is my new hang out since I'm in the area twice a week. The employees are knowledgeable and friendly. Super helpful. I love just walking around and looking. Now yes you can get the books cheaper online but nothing compares to an actual book store. Great value considering. read more

Barnes Nobles in Collierville is one of my very favorite locations in the area. Me and a couple good friends would come here to hang out and sometimes get some Starbucks and look around. Very good selection of everything. Very neat spot outdoors too. read more

I love this location as I typically stop in while shopping. The store is always neat and easy to navigate. However, the attached Starbucks needs some work. My london fog was horrible. In addition, my sister's both had to had their drinks remade. They were writing names incorrectly which meant a few others didn't realize their orders were sitting on the counter for a while. I really wanted to finish it while walking through the shops but ended up tossing it out. read more

Barnes & Noble Booksellers - Bookstores Near Me - Collierville, Tennessee

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The foundation for Carriage Crossing. One of the few book stores in the area. This location has everything new and priced right. The Barns and Noble has a Starbucks inside. Which is a nice touch coffee and a story. Perfect Combo. They have the best spinach & cheese stuffed pretzel. But one thing I was told is the Starbucks don't take gift cards or your stars for freebies. So, anyway we will return again as usual when we are at the Mall..! read more

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Nice book store. Comfortable atmosphere. They have place to sit and read. Collections for kids and adults. Nice and clean place. read more

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If they have something in the store you want, fine, buy it. If it isn't on the shelf, find some other way to get it. There's only a 50/50% chance you will receive it. I'm so ticked off at this store right now. It's the third time I've been unable to receive a purchase that I had to pre-pay for. If they are able to order it to the store without requiring up front payment, they will call you when they receive it and it will be waiting on the counter behind the register. If they require you to pay first, there's a slim chance you'll get your books. I read a lot of history and political books. Fiction is not my thing. While there are some history books in the store, I have found it rare to pick a book off the shelf that interests me. I find time and time again that anything I ask for will have to be ordered. Once for Christmas, I ordered 5 copies of a book. When I finally went to the store to check on them, I found that they had been sold off the shelves. I was never called. I'm glad to know that I was able to introduce 5 people to Bastiat "The Law", but if those 5 books ordered for me sold so quickly, don't you think they should be kept in stock? Ya think? Another time, after receiving no phone call, I found my order to have been mysteriously cancelled and nobody knew why. This last one really takes the cake. I wanted a book on the Essex which was a whaling ship that went under attack and was destroyed by a sperm whale. Two of the whalers (Chase and Nickerson) each wrote books of their disaster and what they had to endure in order to survive. The books inspired Melville to write Moby Dick. I ordered the true account written by first mate Owen Chase. Sounds like a book worthy to be on the shelf, right? Instead, they stock the more popular fictional Moby Dick. I would tell you more, but after 6 weeks I still don't have the book. Part of the problem was from our dear old friend, the post office. It went to my post office, was claimed to be undeliverable, and left the post office. The lady at the PO told me not to worry, that it would come back. Well, it didn't, because B&N cancelled the order without even calling me. I called B&N and they said they had sent me a gift card. I didn't get a gift card, so they sent me another. I didn't want a GC, I wanted my book. They can't send me a book, they can't order a book to the store, but they can send me a gift card. I don't want a gift card. Now I have to go to the store and order it again. I don't want to go to the store. I want them to send me my book and call me if there's a problem. I'm tired of them hassling me each trip about buying a membership. That won't help me get my books! With all the bookstores becoming a novelty of the past, I really do want to support them, but it becomes increasingly frustrating. 3/31/16 update. I got a refund on a gift card for only half the purchase price. I got a letter saying my order had been cancelled because the book was not in stock. If it wasn't in stock, how did it get to my post office? The letter gives a fake phone number that asks for an id and says feel free to call. I don't have an id number and it wasn't on the letter. I found another phone number and the lady on the phone was helpful, but it is such a crazy way of doing things. Because I paid 6.40 on a gift card and the rest in cash, they have to send 6.40 on a gift card. She promised I'd get the rest in a check, but the check takes longer. She said there are 50 in stock but has no way of knowing if they were in stock the day they mailed the letter. She said she would be happy to order the book for me and would even give me free shipping. I told her they wouldn't resend the book, because that's what I wanted in the first place. She told me they cannot resend it because it screws up their inventory, but they can refund me and order it again. Such a crazy way of doing things!! So I used the gift card and a credit card to order my book by phone. She had to charge me for shipping before she can refund my shipping. She can't simply do it for free the first time. So asinine! I didn't ask for anything free, she offered. Of course, I'm still waiting for a check. 4/9/16. I have my book. My receipt shows they did charge me for shipping after all. I still don't have a check for half my original refund. I did finally get a check for $5.61. read more

Barnes & Noble Booksellers - The letter claims it wasn't in stock when it was being shipped. Fake phone number. 1/2 gift card 1/2 check - Bookstores Near Me - Collierville, Tennessee

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This location is probably my favorite because I have so many fun memories of coming here between church services to get manga with my bestie. They have a very nice selection of manga and graphic novels as well as almost always have some sort of sale rack or sale aisle going. I just love coming in here. Everyone is crazy helpful and patient. There are also a ton of comfy chairs to sit and read- in fact I occasionally will take a few hours to come sit and read a manga or two and then buy the next one in the series to read at home. They also have a Starbucks with some items unique to here. Love: - Tiramisu Cup - Triple Chocolate Chunk Cookie Dislike: - Reeses Peanut Butter Cup Cookie - Strawberry Cookie (limited time) read more

Rude people, stood at the service desk for like 40 minutes, and the people behaved like they were irritated at all my questions. Lots of young people barely out of high school, too busy on their cellphones or talking to their other co-workers to give you any assistance. This is the store on Germanotwn Pkwy that I am speaking about. Also, the management are some of the most unprofessional people that I have ever seen. read more

Abby in the cafe is a saint! She makes the best drinks! Her cheeriness ALWAYS makes my day! I love her!

This is an excellent bookstore in a large outdoor mall with bunches of good restaurants and other stores around. The only thing I would ask is that I lived closer to it. There are plentiful outlets in the cafe for us students, and the place is clean and reputable. The wifi isn't blazing, but still significantly above par for free wifi. This is THE PLACE to go study for finals. read more

It's a chain...nice bookstore, comfortable atmosphere and helpful, fairly knowledgeable service. I like the coffee area. They have nice deserts, sandwiches and other lite fare to choose from. The coffee quality and choices are what you'd find at a Starbucks. The reason I like this particular Barnes & Noble is it's close to my house for one but it's also somewhat unknown. What I mean by that statement is it has it's nice little pockets of comfortable couches and quiet areas you can go to and relax, read a book or the paper while you enjoy a beverage of your choice unlike the typical "Friends" type of Cafe, which is generally loud and packed. Sometimes I just want to relax and read the paper without a wait to find a comfortable seat or couch to crash on for my morning coffee. read more

This is a good bookstore and a comforting place. They have a children's area with books and games? obviously books of all sorts for adults, and snacks and drinks. Very clean, courteous staff, soft background music. read more

Barnes & Noble Booksellers - Outside of the store at night. - Bookstores Near Me - Collierville, Tennessee

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This place sux! Order online and what do ya know it's cheaper! I wanted them to honor a price for the book I wanted that was $3 cheaper online and Kayla told me that I had to be a member, umm what and then I asked for her manager, Jackson and he said they couldn't honor it bc it's the online price. Wow! This place will be going under soon I'm sure! Customer service is a lost art esp at this establishment. Note to self order online and avoid this nonsense! Stand by your company prices! read more

I could literally live in this place! all the comfortable seating areas, the smell of Star Bucks and food being prepared in the café and plenty of material from any subject matter at your finger tips, who would want to leave? I check in here often, and I always find a sale or a book of the month/new release that I am interested in. This location is quite, cozy, and downright treasure trove of aisle to explore. If you have young children, there is an are for them to stay busy, while you can walk around as well as a music area with head phones to listen music. I always loose track of time once I arrive! read more

This location of Barnes & Noble always has a neat and peaceful atmosphere. Every time I visit I am always acknowledged by employees asking if there is something they can help me find. I also like the recommendation cards for their favorites that they place throughout the store. They have a Starbucks in this location, patio seating outside, and parking right outside the front. Definitely recommend! Oh, and the book and toy section for the kids is a great place for memories and pictures. read more

I won't be shopping at Barnes and Noble at this location again. The cashier was incredibly rude, both to me and the customer before me.

I confess. I love the smell of books! While I really dig the vibe of small, funky, independent bookstores, those just aren't readily available around here. And so I have found the reasons to appreciate Barnes & Noble too. First, the smell of books. Second, books to buy. Third, it's clean and everything is easy to find. Fourth, um...you can't deny that a built-in cafe (with awesome cheesecake) is always a good thing. read more

I really do love this store. I find it sad that there are very few book stores anymore. I guess some people just don't appreciate print as much as they should. This Barnes & Noble is pretty much like all the others. The people are polite, they have good prices and a decent variety of games and puzzles. The only bad part to me is the Starbucks inside each one of them. That is some of the worst coffee around. read more

Thanks for not taking Starbuck's gift cards and while I'm at it, thanks for not putting a sign up saying so either. Call me crazy but aren't I at Starbuck's? Oh well, add that to the dirty dishes left on top of the garbage cans and I'd rather just drink a Coke. Beware though, refills are a modest fifty-five cents (no signs out for that as well). Must be tough times for Starbuck's. Tip: Bring your own from home or just go to the Booksellers at Laurelwood. read more

I'm a nook reader so I don't spend much time in their stores but I was having an issue with my nook and decided to drive to the store instead of talking to support because I was pretty sure I just needed a new charger. Walked in and was told that the nook lady was out but the cashier could help. He plugged in a new charger and sure enough that was the problem. I pulled our my wallet and he said it was on the house! read more

Been in here a lot for the past few years but the past times I've come they've been playing awful music. Music that's loud and annoying and hard to concentrate while its playing. I went in today and it was the worst it's ever been. I was trying to read but it was so loud that I couldn't concentrate. Also not a very inviting atmosphere. I feel as if the staff avoids customers unless it's absolutely necessary. And I know it's not a library but they need to control loud people as well. A mom, her mother and daughter came in and were talking sooo loudly. Almost to the point of yelling. Just no regard of the environment they were in. And non of the employees did anything. read more