Bad customer service. The rep calls us to checkout, then she cleans her runny nose with a disheveled tissue. She grabs our product, but doesn't use any antibacterial. No "hello, thank you, or have a good day." My teenage son was the one thanking her. She also seemed irritated when he asked for his product to be put in a bag. This employee should not be there if is feeling under the weather. Since she was, at least keep disinfect her hands and act like you want to be there! read more

This is the most well-stocked Barnes & Noble bookstore I have ever been in. Their fiction section was incredibly diverse and had a lot of my favorite authors. The shelves were brimming and there was plenty of staff on hand to help find things and answer questions. Normally, I am an independent bookstore supporter and I do still buy the majority of my books from smaller independent booksellers. Unfortunately, I haven't found an independent bookstore in Nevada -- North or South -- that compares to the likes of Vroman's in Pasadena (if you have a recommendation, I am all ears). That said, if you are in the Reno area and want a brick and mortar bookstore with a huge selection, this is the place. And they do offer some decent discounts, so keep an eye out for the books that have been marked down. I was able to pick up a first edition of Patti Smith's new memoir at 50% off! read more

We stopped by Barnes & Noble because my niece was in search of a particular novel. When we entered the store, it very neat and orderly; every section was meticulously organized. The employees were nice, particularly the young lady that helped my niece; she patiently looked up the title of the book even though my niece didn't have all the information. While inside Barnes & Noble, we also stopped by Starbucks to indulge in some sweet treats before making our way out the store. Even though our visit was fruitless (book-wise, not drink-wise), we still had a positive shopping experience. read more

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I love going to Barnes and Nobel. Books are always fun, but they have such a wide selection of other things as well that you can browse for hours. Grab a coffee and a book and you're set to go for awhile. Great place to pick up a gift. Sometimes the lines to check out are super long, and if the staff is on top of things, you can get through quickly. Sometimes they are not so efficient and it gets a little frustrating. read more

Very nice book store with a wide selection of books, merch, toys and stationary stuff, etc. Clean, organized and quiet. Stopped by for some peaceful time checking on books and other stuff. Polite staff. The short and lovely visit made my day. read more

Barnes & Noble Booksellers - Bookstores Near Me - Reno, Nevada

Purchased two books, they came in the mail quickly. Peeled off tape holding box closed to easily re-use the box in the future. Unfortunately, the softcover book to be gifted to my sister had two diagonal bumpy tracks right through the title of the book. No - I did not use a tool to open the box, plus, it was the book on the bottom, not the top book. I seldom return but prepped the book and box and got ready to buy a post office shipping label, then thought, hmmm, I'll call to make sure they know that I don't want a refund, just a new unmarked book. The woman on the phone was helpful. Three days later the gift book arrived, unmarked !! Thank you Barnes Noble staff. read more

Stopped in to browse and ended up finding a few interesting books. The selection was better than I expected, and it was enjoyable looking around. The only downside was that checkout moved slower than I would have liked, and finding assistance wasn't always easy. Overall, a decent visit with room for improvement. read more

The clerk on Thursday Morning named Makayla was put out when she checked us out. I had a gift card and she asked, do you want to use this. I said yes. Other than that, no hello, no have a good day and she had a dirty look on her face the whole time. Left thinking that I will stick with ordering from Amazon. Please train your employees to have basic customer service. read more

On a whim, because I know my kids, and both of them are like their mother and I, we went book shopping. It was a great experience! Was it the vast cavern of Powell's in Portland, Oregon? No. (The last time I was there, they had a Gutenberg Bible for sale.) but I found a couple of gems. Buy a book! Go to a library! read more

Barnes & Noble Booksellers - A book entitled, "Everyone in my Family has Killed Someone." By Benjamin Stevenson. - Bookstores Near Me - Reno, Nevada

Clean and easy to navigate. The staff were friendly and helpful. Great selection of manga and graphic novels, along with other items. read more

Barnes & Noble Booksellers - Grabbing a drink before book shopping - Bookstores Near Me - Reno, Nevada

I love bookstores and I love stores who provide services like putting something on hold for you to pick up tomorrow. I had a choice. Order from Amazon, have it delivered to home so I can wrap before heading to a party OR buy local, wrap in my car (note: wrapping service has NOT been brought back since Covid) then head to the party. Same price either way. But local is a nice thing to do and It's on the way. So that was my plan. I was told on the phone last night to go to the register it would be there. Yeah. Right. I waited in line ten minutes get to the register and there's nothing. She says it didn't go into the system but they have it so I can go upstairs and get it. I ask if I need to wait in line once back down. No question. Yes. I have to wait in line. Folks, your employee told me over the phone she'd put the product under my name and hold for me. Even the POST OFFICE lets you jump the line if you've been in it already and something goes awry. Ok. I'm torn between just leaving or going up to find the gift. Really, not the cashiers fault. Grumble grumble, I'm going to be late. I go upstairs and start looking for the title. Not in any of the center tables, finally I see it. Up THERE. Maybe THAT'S WHY THE GAL THE NIGHT BEFORE DID NOT PUT BEHIND COUNTER? I look for a sales representative. Nada. I look for a ladder. Nope. Ah, a round stool with a step up. I can do this. Very carefully I reach up and get one. The last one then slips so far back no one but a basketball player would be able to see it, so I reach for it, while balancing with my two replaced hips no less, and pull it to the front of the shelf. Ok. Got the gift. Not happy I'll have to wait in line again, I peek over the balcony railing and there's only like two people in line! Great! Only a 20 minute stop where I had planned 10 max. Only need to wrap in the car and I'll not be too late. NOPE! Got down the escalator and low and behold there's another line about 7 minutes. But at least they've called up another cashier who I got, she was quick, good thing cuz if I got the other girl from before she would not have been happy with me. I am not happy with Barnes and Noble. Should have called Grass Roots. read more

Barnes & Noble Booksellers - The line can get long with only two cashiers. Quick! Before the test see It's short!!! - Bookstores Near Me - Reno, Nevada

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The bookstore was clean and organized nicely. The new set up was nice but took some getting used to. The selection of books available were diverse and the prices were reasonable. Laura was my cashier and she was amazing! She was friendly, knowledgeable, and kind. She definitely is one of a kind. It's great to still have a physical book store to go to and I can't wait for my next visit. read more

I've been coming to this Barnes and Nobles for a while now and it's definitely a very well organized book store! It's always very easy to find the types of books you're looking for, and there's a section in this store for every type of book you could think of! The layout of the store was also very nice for moving around the store and not getting lost! It's also very well stocked without any empty spaces! This is a great place to go to get some books! It's very easy to come in and go out! Great selection for books that, maybe you didn't even know you wanted! Be sure to give it a try sometime! read more

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I love to read. I love to read, motivational books and self-help books. They have inexpensive books. This two-story building was hard to find what I wanted at first I did ask for some assistance and they walked me to the exact opposite side of the building that I was in. I'm glad they were patient enough to help me and not just point in a directionbecause I would've been lost again. read more

Barnes & Noble Booksellers - Bookstores Near Me - Reno, Nevada

I enjoy browsing, checking all kinds of views, games, gifts and stationary. I'm grateful for a brick and mortar bookstore. I'm glad we have this one in town. In the wintertime I enjoy sitting at the cafe while sorting out my shopping and people watching. It's a good source for a last minute, thoughtful book or gift. It's a little loud for working but it's nace for a change is scenery when working from home. I always find the book that I'm looking for and then some! read more

I went to the store today and bought $95.00 worth of coffee, books, and a gift certificate. Upon cashing out a very unsympathetic clerk told me that they didn't have any small envelops for the gift cards. After explaining to her that It's not appropriate to just hand someone a gift card, her best solution was to offer me a large brown paper bag. I asked for her manager and as she went to find the manager I overheard her say that I had an attitude, because I asked her for a gift card envelope! She never came back to me, but after waiting more than 10 minutes I did find the manager. He said the best he could do was to offer me 50% discount on a greeting card off the shelf. I asked him if it was the best customer service he could offer me? He just stared at me and said nothing, so I left. What a cheapo, overpriced organization this has turned in to. read more

Ladies, please beware of roaming clerks when putting things in and out of your purse while in-store. Despite the door alarms and the surveillance camera, I was accused of shoplifting when I put back my iphone in my purse after a reminder alarm on my calendar rang. I was asked what I had put in my bag and that it was the staff job to confront suspected shoplifters. Of course there was nothing because I had taken nothing. I used to like B&N for their cafe and cute but overpriced stationary and while shoplifting are on the increase, there are better ways to handle this. If she had really paid attention, she would have heard my phone, and a camera would showed I was only handling my phone. No major chain stores in town deal with shoplifters in this way and I know some have taken quite a hit. B&N must really be desperate to resort to human hounds. They happened to have what I wanted at a discounted price but I walked away. read more

They have really wonderful customer service, large selection of books and are very knowledgeable.

Barnes & Noble in Reno is one of my all time favorite locations. This B & N is large with two stories which includes escalators. The Childrens area and YA are upstairs with loads of gifts/toys/books. A nice large Starbucks with tables & seating downstairs. This location is a great stop for that last minute gift idea, they always have lots of cool updated merchandise. read more

Barnes & Noble Booksellers - Bookstores Near Me - Reno, Nevada

Seriously, what is there not to love about B&N? I know other than it being a big box store. But seriously, they are such a guilty pleasure. They have some of the best selection on things you didn't need. You want Harry Potter merchandise? They got it. You need a puzzle? They'll have a plethora of them. Plus every genre of book possible. And there's rarely a line to check out. I could just go kill time in B&N. read more

I would like to thank Audrey, she was very helpful finding a book for me today. I was short on time and she searched several areas to locate my book read more

I love books and bookstores and Barnes and Noble is so much more than a bookstore! It's also a gift shop with so many fun items and they have a coffee shop-I had the best pineapple cheesecake from! You are made to feel welcome to take your time browsing here and the employees are all so friendly and helpful! Was looking for a specific item not in the store and the employees helped me order it on online. Love coming here! read more

I really like this store, but it's a mess. Books are thrown everywhere and some are not categorized correctly at all. I blame some on the customers, but it appears that the employees either don't care, or pay attention to details. Also, the escalator is broken. It's been broken since last summer. The only way up stairs is through a noisy elevator that sounds like it's on its last legs too. It appears as if the management quit trying since they ran all of their competition. I sure hope someone reads this and steps up their game. read more

Very nice Barnes & Noble. Extremely helpful staff. Spent tons of time with my friend who is deaf helping him find specific books. Clean well lighted and comfortable store. read more

Barnes & Noble Booksellers - Bookstores Near Me - Reno, Nevada

They have tarot cards here behind the counter! Huge selection and you need to ask to see them. They have such a variety or oracle cards, tarot cards and so many I have never seen before. read more

A standard in everything written with topics that will satisfy every desire of interest. Toys and games for all ages and departments of interest including a cafe. Social distancing in force and hand sanitizer at the door all for a safe shopping experience. Almost every visit I am buying something of interest or a future read. Good for the entire family. read more

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so many options which is exactly what it should be like. I always come here when I just need some away time from home. service is polite and the value is 8/10 read more

I enjoy this Barnes and noble a lot. Quiet music, well lit, mostly friendly associates (however, when I say "thank you" for my drink or what-have-you, the associate will rarely respond. Saying "you're welcome" is easy to do, and it costs nothing - I always say it when someone thanks me). They also seem to have an aversion to hiring males. That said, I still enjoy it a lot and will keep coming here. "Thanks" for giving me a place to study. read more

I've always enjoyed coming to this store. The store is large and they have an excellent selection of books as well as gifts/stationary. I can always find a new/fun journal each time I go. They did recently rearrange the store, so it's a little bit of a challenge to find what you're looking for if you don't come frequently. The upstairs has a great section for kids and some fun things for them to play with as well. Overall it's a great place to wander around and find your next great read or even a fun game or gift. read more

Continued my dvd finding mission with my son, and Barnes and Noble has a huge selection in the back. Nice bookstore where you can grab a coffee, grab a book and relax for a spell. They may be a bit short staffed though. Lines are long to checkout. I think they may have gotten hit right along with the majority of businesses in the Northern Nevada area. The person checking our goods out was very friendly and helpful as my son is in a wheelchair and it may take a little longer to complete the checkout, pay by credit process read more

Visited April 2025 and all the staff was extremely helpful and patient. Keith went above and beyond to help accommodate my trip and ensured that I left with the book and discount I had went into the store looking for. Thank you Keith! :) read more

Sophie is amazing! She's a manager at this location. I called in with a Nook problem because the customer service team for Nook couldn't help me. She was incredibly supportive and helpful. It was really nice to get help from someone who cared. read more

Went in last night 8/31/24 and was kindly greeted by Emily, who was so helpful, AND absolutely brilliant. She went out of her way to help me, knew what she was talking about, and her energy and enthusiasm was just so awesome. 5 stars to Emily! read more

Sometimes you really, really just want to browse the books, even during a pandemic and BN is making it safe so I feel pretty comfortable doing so. A big bottle of sanitizer at the door and I brought my own since I know we'll be touching some books and things. Lots of space to stay more than 6' away from everyone else. Plus, the Starbucks cafe so I got a chai tea too. Yummy. read more

Barnes & Noble Booksellers - Bookstores Near Me - Reno, Nevada

With thousands of books to choose from, Barnes and Noble is the best! I love coming here, getting a coffee and sinking down into a chair on a quiet isle to read some Dean Koontz. But the gothic looking woman at the cafe counter was a bit off putting. I ordered a peppermint mocha and crispy grilled cheese sandwich to enjoy while reading my thriller novel. She looks at me and says, "Crispy? I don't know about a crispy one...we just run it through a warmer over there... it isn't 'crispy'." She said laughing and condescendingly, as if I had ordered some crazy item she'd never heard of before. No dude. It's called a crispy grilled cheese on the menu. You work here and don't know that? Her tone of voice was completely unnecessary as well. Alas...the sandwich and coffee were good though, and I love being able to sit and read for as long as I'd like. It does however make me kinda sad that they won't let me sit on the floor to read. I know it has to do with the pandemic probably... but there's nothing better than sitting in a corner to read for me. The chairs are wooden, small, and so uncomfortable. read more

I love going here when I get the chance. Being surrounded by books makes my heart happy. The service is good. It can be expensive but I think it's the experience that's worth it. read more

Wide selection for young readers so my kids were able to find everything they wanted. Line at checkout moved quickly and staff was friendly and helpful. Covid-19 protocols were followed. Didn't see anyone without a mask, and social distancing was followed at checkout with spots marked out on the floor. read more

This is one of the better B&N's, with lots of staff, lots of new stuff all the time, huge selections of cards, notebooks, calendars, gifts, etc. and the cafe includes a few gluten free items (packaged, not at the counter). They have such a wide selection of options that I always find one that I can afford. read more

The book section of this store is quite lovely and a wise selection, book sellers are helpful. The problem with this place is really the cafe. I went today before work and ordered a pretzel, macaroni and cheese, and a venti brown sugar oat milk shaken espresso. The pretzel came out fast no problem. The drink tasted so incredible strong and i understand that sometimes you mess up drinks, so i asked for some more milk to put in my coffee. The main issue is that I had to wait over 30 minutes for microwaved mac and cheese. The people working there just said okay, and it was pretty clear that they do not enjoy their jobs at all. I'm not saying they necessarily have to, but as someone who works in customer service, i felt ultimately judged and brushed off by complaining for a 30 minute wait on microwaved food. read more

Staff at checkout were super unfriendly and had no customer service skills. Had a terrible experience.