I used to love this bookstore because I could come in grab a basket fill it up with books, and I would always find a couple to buy, but they have lost me as a customer. First, a big portion of the store is replaced with the nook display, so that leaves less space for books that you can discover. They took away most of the seating space, and have a new rule that you cannot sit on the floor and boy are serious about "enforcing," somehow I thought they were there to "serve" . As a customer I find the limited seats and no floor sitting offensive, it's basically them saying hurry up and buy or get out of my store behind policy. I had to walk out of there today after they told me that. How do you expect me to buy a book if I don't know where the author is coming from? How do I chose between a couple? I have been buying most of my books on amazon lately because of the descriptions, reviews from others, and the fact that I can discover new books. B&N is carrying less and less books because they are trying to push the nook that sucks , and they are offending and kicking out loyal customers out of the stores with the limited seating space and no sitting on floor rule. I truly think that B&N will go bankrupt soon, not because print is dead, but because of their own stupidity. What if a Simons mall or Starbucks told you you spent too much time there and started doing everything to make sure you didn't linger there because you started buying more things online, and at the same time they tried to get you to buy from their website because they think in the future you will buy everything online so they want to be there to take your money while ignoring what you want today. You would think because they are going through a tough time they would do everything they could to create an atmosphere to keep you in there longer... read more

This Barnes and Noble is located in the perfect place because you're right across from a mall with restaurants! It's super clean. I've been going here since I was in elementary. I kinda have this place on speed dial because I order a lot of books from them. The staff working there are really helpful, but I hardly ask for help because I've been there forever. The do sometimes change the layout of the store and move the sections around. But there's labels around to help you find what you're looking for, plus, you can just ask someone for help. Because the staff literally will stop what they're doing to assist you in what you're looking for. The prices are pretty decent compared to other bookstores. I suggest signing up for their email because they'll send out holiday specials, discounts, and deals for the week. They post up new collections on Tuesdays. The managers are really nice. I've met them regarding a issue that I had once, they give you a better deal. There's a Starbucks inside, so if you don't feel like going home to study or are in the mood for quietness. This place is pretty good. I've sat there and finished books waiting on my sister to finish what sees doing. The only negative, is the parking. It's always packed! read more

Like everyone else has said, love the location but hate the service. The people working here are not friendly. Best barnes and noble has to be the one on miracle mile, hands down. read more

I love Barnes & Nobles because it's a book store. I don't LOVE this particular B&N location for a couple reasons (but at the end of the day, I'll go because it's closest to my house): I find it to be very messy most of the time. Seems just always seem so out of place and the shelves are organized in such a weird fashion. Also, there is a Starbucks at this location, but last time I ordered an iced coffee, it took me 15 minutes to receive it. So... if you have to go to this location, go. If not, the one on Sunset or Pembroke Pines is a much better bet. read more

I have to first say that I am an avid book reader. I love to read (call me a dork I dont care!) So you would think that I would love a place like B&N. Your kinda right. I like the variety of books offered but I feel like Barnes and Noble has gotten too commercial. I know that doesnt make sense that a franchise company wont feel commercial but I have had times where that has not been the case. Another down fall is the lack of customer service here. So sad! read more

The staff here is always helpful and friendly. The cafe offers Starbucks and a nice selection of snacks. The only thing that I do not understand is why their prices are not the same as their website prices. I guess it's the price of instant gratification. read more

Compared to the other reviews, the employees there were great with me. Friendly, helpful, courteous, no problems at all. The place tends to be a mess and disorganized, but I attribute it to summer and children looking for things to do. read more

It's pretty big, and it's the closest B&N to me (after the one in Dadeland closed). There's a lot of books to choose from, I guess, depending what you're looking for. I was looking for foreign language books and they didn't seem to have a lot of variety. The B&N at Sunset is much bigger and has more variety, however with all the parking, crowds and the inconvenience, it might be better to go to this one if you're not up to it. It's pretty lively during the night on weekends; the café area had a lot of people the last time I went. I don't frequent here since Borders is much closer. That said, I still wish that the B&N near Dadeland was still open. I pretty much grew up in that place, and it was there ever since I was a kid. read more

It's not the best bookstore but it will do. If you want a book when it comes out, pre order it. They usually won't have it unless it is a big series. Also, I think they need more seating areas. read more

Came here looking for my daughter summer reading book and WOW... Service is horrible. One person in customer service, super slow, long waiting time ... Self service computers down and the old guy at the register was SO rude!!! " we must be out of that book , NEXT". Geez!!! the one in sunset place has way better service and professionalism. Too bad that employees can give a good place bad rep! Lighten up people. I'm sooo disappointed as they have a very convenient location read more

This B&N is busy on pretty much every day of the week. If your planning to peruse at your leisure good luck finding a seat, lots Kendall kids studying at MDC and FIU come here. I don't know what days they restock the magazine racks but they always seem bare when I come here. And did I mention how well they're ac works? Bring a light jacket. read more

Nowhere near what B&N used to be. With corporate B&N stock plunging due to poor Nook sales, the retail stores are still quite profitable considering Amazon's competition. However, if this store is any indication of what's going on at corporate, the end will be near for brick and mortar bookstores. The books are never in order, the selection is thin and the employees are dubious. At least I have seen the store in Aventura is still on order. read more

The staff is ok. The selection is good and big, but kind of dirty and not organized. I can't blame the staff 100% for the last, I've seen people doing and moving books from one place to other just "fun". read more

I have to say this place is irritating. Really bad customer service, I tried to reserve a book online and I got no answer. I then called and was on hold for about 20 minutes till I gave up. In my experience, they NEVER answer the phone. I then finally drove all the way over there and of course, they were sold out with the book I needed. I only come here if it's an emergency and I don't have time to order the book online. read more

The Barnes & Noble in Kendall is equipped to provide readers with all kinds different reading materials. Whether it's books, audio books, magazines, newspapers, movies, cd's, electronic reading devices, this store has it. This store is like the mother ship castle to the reading world in Miami. Besides having endless amounts of different sections with many topics, the store also has an amazing cafe. If you're tired of only reading from your home or ordering ebooks, I recommend you enter this literary world, in which you'll see and perceive the new world to reading with a lot of happiness and enjoyment. The store location is excellent, and the parking is convenient. The staff is also always there to assist everybody at every department of the store. read more

Great love it! 2 stories full of great books, clean.

Love this Barnes & Noble. Have been coming here since I was a little girl, always have great experiences. Today, one of the workers, Briana, searched everywhere in the back room and new arrival boxes to find me the book I wanted. Great customer service!! read more

Absolutely love it here. I enjoy doing homework and reading a good book. I love their selections of old school games

They refused to except a magazine purchased the day before which was in new condition. The magazine cost $13.99 and was published as a special edition from Time Magazine for the top 100 best foods for your health. The magazine had false information and highlighted good items that were bad for you: whole milk, beef, chicken, dairy etc. Barnes and Noble was not very concerned, they just wanted their money. read more

This Barnes and Noble is always packed every time I go but I like this Barnes and Noble because it has a Starbucks inside and has great deals and varieties for buying books.I always look in the Periodicals section of the store they have great magazines I read and upstairs has some books that I like.Also the staff here is friendly and really great I love this place read more

Barnes and noble book store gets 5 stars, their cafe gets 0 stars. Absolutely no one in this cafe gives a shit about how ridiculously slow they are. I waited 25mins for a freakin iced green tea... like not to be condescending but how hard is it to make drinks... I can't imagine it takes a degree... read more

Location is great. Size is great. Service is good. Why 4 out of 5 stars? There appears to be a manager on site who refuses to correct the Internet issue by telling customers the problem lies on their personal device. I do not have any issues connecting to the Internet at any other site... Except this one. Since I work in the field I thought I'd help since I can understand troubleshooting for non-techie people is frustrating. No dice. Why do I need the Internet you may ask? Because before making a purchase I like to read reviews on the book I'm interested in... That simple. read more

No complaints from me I want a book I order it online to pick up go in pay and I'm out very simple love it also employees very helpful

i called to ask if they had the book wolf children ame and yuki in stock, it took 3 calls each had me on hold for 15 mins! on the fourth call i told them that i called the barnes and noble at sunset place and it took them less than a minute to check and set aside the book for me. this place sucks the people are incompetent and rude and don't care for good customer service. read more

This place is a dump and has been in decline for years. I went there this afternoon because I needed a book on short notice (which they didn't even have in stock). First, the men's bathroom was filthy, and there was toilet paper all over the floor. There were no paper towels either, and there was graffiti all over the soap dispenser, walls, and stalls. Next, the escalator going upstairs was not working, which I found amusing since one of my family members was complaining about this same problem weeks ago. The bookshelf I browsed was all mixed up (so much for the "alphabetical by author" labels they have all over the shelves). Also, the carpeting was soiled in various locations. It's a shame the Borders on US1 closed; that place was spotless. read more

They never answer the phone and hang up on you when you've been holding for 15 minutes. Awful service! Why did they have to close down the Borders? read more

Great store, large and good variety, nice employees. And they had live music on Sunday. Bigger then the store in Modesto and that really helped me find some Christmas presents read more

This is a great, local bookstore and I come here frequently. I usually find the books I need and the customer service is decent. The only downside is if you come to the store on weekends, it can get packed real quick. The line to pay for items and the line to pay for Coffee can get very long. If you come to this store during the week, you will be better off and will have a calmer environment to shop. read more