I worked with Don both for my personal taxes and my independent business taxes for several years. Unfortunately, in the last 2 years or so the quality greatly declined. He misled us and failed to provide adequate information when setting up our business status. We ended up having a ton of financial headaches (setting up our business) as a result. He was totally unresponsive or extremely delayed in his communications. And last year, despite us getting all our tax materials to him in a timely fashion, HE filed for an extension and did not tell us. It took us months to get our taxes filed and he explained very little nor was apologetic about any of this. We were very patient and compassionate about everything and yet in the end after telling him we were moving on, he didn't even reply to say thank you for your business (or almost a decade). Not sure what made the big shift in service. I once used to glowingly send folks to them with strong recommendation and now I will not. read more