Went today to pick up my items and I haven't been there in awhile and noticed The Main Street is under construction and I turned into where everyone was turning and making a u turn I clearly did not see the signs either arrows where to go so I entered the wrong way. I take responsibility for that part but didn't do it in purpose but then to have one of the guys run in front of my car yelling at me STOP STOP what are you doing to me. I told him I didn't see a sign and where was I supposed to go, he still insisted on still standing in front of my car yelling at me, I told him he didn't need to yell from inside my car instead of calmly stoping me coming to my window and just simply telling where to go. Clearly this guys is lacking customer service. I'm a very understanding person when it comes to customer service since I'm a person that wants to be kind to people in that type of job but not when they are being ASSHOLES like him. I get it gets busy and getting people in and out quickly but customer service is still very much needed in this place. read more

Quite literally the biggest waste of money ever! I paid $240 for my $5000 white gold tennis bracelet to be rodiumed. Not only does the bracelet have a yellow hue to it still ... but as you can see they didn't even fully rodium the safety chain. It's half white and half yellow now. Total absolute garbage work. When I told the girl it looked yellow her response was "well that happens sometimes". Excuse me? I've had this bracelet for years and never had such a shotty rodium done on it. I cannot believe these people charged me $240 for doing nothing! The bracelet literally looks worse now. read more

Barnes Fine Jewelers - Uneven rodium - Jewelry Near Me - Gilbert, Arizona

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Being our family jeweler for over 21 years, I can't recommend Barnes enough. They have taken stellar care of our daily and heirloom jewelry, and they haven't increased their prices over time. l live in NW Phx now, but I continue to make the drive because they are trustworthy, polite, and friendly (no matter who is there)! Sometimes they are able to fix something same day, and they polish up my wedding bands for no charge. I do find their estimated repair times are inaccurate (LOL...because they always call 3-7 days SOONER than anticipated!) :D One other thing I like a lot is that if you see one of their custom pieces, they put it in the system under your name (like a registry)...in case your special someone wants to surprise you. If I ever leave AZ, it will be hard to find another jeweler like Barnes! read more

My repair was done on site with no upsell pressure. The family was friendly and knowledgeable. Will be going back

I went in looking for a ruby ring for my wife. They had a few, but their selection was pretty limited in general, being a smaller store. I did find a ring I liked, but when it was shown to me I noticed it had two price tags on it, with about a $200 difference between them. I asked the lady helping me which price tag was correct, and she was equally confused as to why there were two price tags on it. Pretty soon she had her head put together with another sales lady, as they poured through their computer trying to find which price belonged to the ring. Eventually they admitted they were not sure and asked me to come back later when they figured it out. They assured me they would hold the ring. I told them don't worry about it. It didn't take me long to realize I was in the wrong place. read more

My grandma and I came here to create a ring with a diamond from one of her old necklaces. We had a great experience with the team here! Ashlyn was so incredibly helpful in explaining everything to us and was extremely communicative throughout the whole process. We absolutely LOVE the final product! I'd 100% do business with them again in the future. 10/10 recommend. read more

Barnes Fine Jewelers - Final product is beautiful - Jewelry Near Me - Gilbert, Arizona

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I recently got engaged and was nervous dropping off my ring to be resized. When I picked it up, the staff were very helpful and happy to show me the serial number of my diamond to confirm it was mine. I felt bad asking but am very glad I did because it showed me how honest and trustworthy they are at Barnes! I will be coming to Barnes to look for wedding bands and any jewelry repairs. So grateful for their help and transparency! read more

Friendly and helpful service. Loved the collection and atmosphere. Lots of price options. Loved the background.

Excellent service. Movado battery replaced for second time. Will go back for third. Very polite and friendly and had my watch ready as agreed. read more

I had a slightly unusual repair and they could NOT have been nicer or more professional! I'm so impressed!

I wanted to redesign my wedding and anniversary bands to make one band. I went in with an idea and they had no problem bringing it to life. Everyone was so nice I felt like we were friends! They did an amazing job and I love the finished product! read more

Barnes Fine Jewelers - Jewelry Near Me - Gilbert, Arizona

Extremely customer oriented and excellent craftsmanship. The knowledge and customer skills they possess are amazing.

this place is a scam, take good items for little money, just so they can double the price and make more money, not even a fair offer. 20.00 for 6 items, that's a joke, greedy people. read more

This business is amazing! Bad experience with another jeweler, so I checked them out! Very reasonable price, great service and very professional! Casey was great! Will definitely go back! read more

I have done business with Barnes Fine Jewelers for over 25 years and find them outstanding. I have some of the most unique and beautiful pieces of jewelry from them!! Lynn Rowley read more

Drove 30 minutes one-way to get an appraisal on a piece... simply because I wanted one. Also asked for a quote to do a re-design on a ring. Received a call two weeks later that everything was ready. Drove another 30 minutes one way. The appraisal wasn't signed - so we only picked up the ring. Then the modification had no dollar amount on it - so that ring stayed pending pricing. (Jeweler was out.) Noticed the large stone in my ring I had appraised was loose while driving out of the parking lot. I doubt they did it / damaged it - but mentioning it when appraising it, cleaning it, etc. would have been nice as a heads up and might have solicited a repair fee. We will never know. I decided I was annoyed enough about driving all the way out for my "completed" work that wasn't completed and having to go out again that I'd determine if I wanted them to do my repair later. Drove out again to pick everything up (about a month later, maybe more). I don't need to justify my busy schedule but they apparently felt I needed to. Appraisal was well done. Surname is spelled incorrectly on it. The estimate for the modification was, in my opinion, very high. It was also not really a creative re-design / sketch like I asked for. It was literally what I handed them - with a small amount of metal added around the stone. I am new to jewelry. I don't wear it. I don't have pierced ears. Bracelets bother me. Etc. etc. I am having a current love affair with rings, though. I don't wear them either . All this to say... I feel a little "Pretty Woman"ed, I feel like I wasted my time, and I feel like I still need a good jeweler to create, appraise, and repair my pieces. The search continues. read more

These guys are amazing! I brought in a not-great photo of my wedding ring, and they re-created it for me. They are friendly and professional and I would not hesitate to use them again. read more

Barnes Fine Jewelers - Old photo - Jewelry Near Me - Gilbert, Arizona

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Went to go get my watch batteries changed staff was very welcoming and helpful. Took two days, quick and easy battery service. Would come here again to change my watch batteries. read more

Stopped in with my wife to get her wedding ring fixed. One of the prawns was loose. The staff was amazing and very helpful so much that we're looking at adding a band for her wedding set. read more

Truly inspirational. The custom designs they have done for us are both beautiful and surprisingly affordable! They did what coffin & trout refused to do- and even though I was more attached to the design than my budget... Barnes Fine Jeweler is a fantastic value! Unsurpassed quality & service. We have had them design and create our wedding rings & several more heirloom pieces for our family. I cannot recommend them highly enough! read more

Barnes Fine Jewelers - Custom wedding ring - Jewelry Near Me - Gilbert, Arizona

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Very friendly, helpful and she's always willing to help in anyway she can, even special ordering an item. She doesn't try to upsell you! If you're not sure of what you need, you can explain it to her and she knows what product you need. If she doesn't have a vitamin stock, she will order it and call you when it comes in. read more

Amazing service and quality! I could not have found a better jeweler. Would highly recommend for purchases and especially repairs!!

What a wonderful jeweler! We had diamonds removed from 2 rings and reset into a custom pendant. The result is spectacular! I never dreamed I'd have a piece of custom jewelry. Such friendly staff, everyone there is great. read more

Barnes Fine Jewelers - My new pendant. - Jewelry Near Me - Gilbert, Arizona

I came to Barnes Fine Jewelers with my fiancés engagement ring. The ring was missing a center stone and a couple of other stones around the ring. Everyone here was so helpful, especially Natalie Stonefield who was the one who helped me through the whole process. Anytime I called with questions or concerns, she was able to answer them clearly for me. I'll definitely be coming back here for future business, definitely for my wedding band. Thank you for all of your help. read more

Samantha was super cool and helpful!!! Shane co does a very good job at being friendly and making sure u are taken care of :) Thank you for all the help :) read more

My fiancé proposed a few days before a trip to Florida. But the ring was too big and we were both worried about the possibility of it falling off, but of course wanted to bring it since we were freshly engaged. I went to Barnes jewelers in hopes that they would be able to help me out, but understood it probably wouldn't happen considering I needed it done so quickly. Ryan correctly size me and assured me that if they weren't able to get it done before my trip that I could come pick it up before we left. Long story short they called me back the very next day to come pick it up. I was almost in tears. I'm so grateful they were able to pull it off for me so that I could show off my new ring. They did an amazing job and even tightened some loose stones and shined it, too! They will definitely be my jeweler moving forward!! If you're looking for a place you can trust and with great customer service please check them out! read more

Ring Resizing. I've been looking for a place to resize my ring and wanted to support a local business instead of a chain. I found Barnes via Yelp. I'm grateful for all the previous reviews that helped give me confidence in going with this jeweler. Before going into the store I decided to call and find out pricing and protocol for resizing. The lady I spoke to was so kind and helpful. I mentioned that I would be going in with my four little so I could best plan for wait time. She offered to take my information over the phone so that when I got there I could just drop it off. This made the process much quicker! It was supposed to be a 10-day turnaround, but they had it completed in 4 days. I highly recommend this place! read more

After quarantine, summer, and a beach trip, my ring was desperately needing a clean. I called Jared's and they were booked out for the next MONTH! I looked up jewelers with good reviews and this place popped up. Amazing customer service! They did a ring cleaning for me right away and it looks brand new! I wish I would have done before and after pictures so everyone could see the stark difference. Great place and will definitely keep them in mind for the future! read more

Paul and Susan are very kind and inviting people! They welcome you in and take their time explaining what you are buying (or looking to buy). Paul is brilliant! His years of experience are very obvious in his attention to details and educating clients. I would highly recommend Barnes Fine Jewelry for anyone looking to purchase beautiful, custom jewelry!! read more

Walked in, saw the blue topaz necklace sparkling from the door, bought and gift wrapped for my wife's birthday gift. She loves it. Everybody's happy. Staff were all great. read more

Sadly a couple weeks ago two prongs broke on the main stone in my wedding ring (from Shane Co) and the stone was lost :/ however, with what was left from my ring and a stone from my parents first ring (which is SO COOL btw) Barnes Fine Jewelers made this beautiful ring that I LOVE! Just in time for our anniversary too! We worked with Ryan and he was so honest and knowledgeable and did great work! read more

Barnes Fine Jewelers - Jewelry Near Me - Gilbert, Arizona

Barnes did a fantastic job! I had an italian bracelet that was a gift from my mom that was extremely important to me which had a broken clasp. with the coronavirus hitting italy we were unable to send it back to get it repaired so we chose to go local. the customer service was fantastic and the communication was great. we couldn't get the exact clasp i had before but they helped me to find one that worked for me that was close to the original and had it repaired and back to me in less than two weeks. i wear my bracelet every day and am always reminded now of the hard work they put in to get it back to me. i could not be more thankful for everything they've done! read more

Barnes Fine Jewelers - Jewelry Near Me - Gilbert, Arizona

I give Barnes fine jewelers five stars. I took my ex wife necklace in to get repaired and the ladies at the counter fix the necklace and didn't charge me anything. The staff is super friendly, and very professional. Will definitely be doing business with this fine establishment again. read more

The staff is always so nice and friendly. You are acknowledged when you enter the store and the pricing for repairs is always fair, plus the work is very well done. The items on display are beautiful. I plan to return to purchase a bracelet for myself as a birthday gift. 1/20/2018 - I did get my bracelets; I purchased one and one was a gift. I get compliments every time I wear them. Returned this week to get my diamond ring, tennis bracelet, and Curisul bracelet cleaned. What a wonderful job Barnes Jewelry did. My items sparkle, sparkle, sparkle. I am really happy with the results. read more

Love my 20th anniversary ring designed by Barnes! They were so great to work with, I'd recommend them to anyone. read more

Barnes Fine Jewelers - Jewelry Near Me - Gilbert, Arizona

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How do I convey the AMAZING experience I had at this locally owned family business today? From the second I walked through the door until I walked out, I couldn't have been more humbled and pleased. People! This is a business that deserves mass amounts of support and praise, as their customer service and overall jewelry skills are out of sight. Besides having gorgeous jewelry, the warm feeling you leave with thanks to their kindness is priceless. Thank you Barnes Fine Jewelers! You have a customer for life! read more

They are amazing! They rebuilt my rings to perfection. When I lost lost a .20 carat side stone and needed my ring remade, Barnes examined both the ring and wedding band and advised me that their integrity was threatened and I could lose more diamonds. They replaced the side stone and cast a new ring-same design. Wow! The craftsmanship that comes out of this jeweler is impeccable and cost was absolutely reasonable. Lucky for me, both rings are much better than the originals! My 20 year old engagement ring and wedding band looks better than ever! read more

My girlfriend had a silver ring which broke, with a large piece of lapis lazuli inset. I found Barnes via Yelp and decided to pop over for a visit to see what they could do with it. They took the ring and said that they'd try to get the stone out, and after that could create a new ring for it from gold, white gold, or platinum. I asked about silver, and they said that they didn't work with it but could refer me to someone who does. So I left the ring with them, and the next day they called me to let me know it was ready. I went by and they'd sucessfully managed to remove the stone. I pulled out my credit card, but there was no charge. I was really impressed with their customer service- if you're in the market for some high-end jewellry this is *DEFINITELY* the place for you. read more

Amazing experience! Ryan is so knowledgeable and takes the time to get to know you so he can make the perfect custom design you want. My fiancé and I went in to custom build my wedding ring and it is absolutely gorgeous. I walked in with a couple designs that I liked and he combined them all to make my one of a kind ring. After he gets an idea of what kind of design you want, he drawls a couple pictures to show you a visual and you choose what one you like the most. Then he makes a wax model that you get to put on your finger and get the full effect. After you have approved the model then he makes the finish product. He is very timely with the whole process, which I love. I will definitely be back to see Ryan and the whole team!!! read more

Best jeweler ever!! Family owned and operated. Great staff. Gorgeous custom-made, one-of-a-kind jewelry. Don't go to a mall jeweler and buy something everyone else has, get something unique and priced right. I've been buying jewelry from Barnes for several years and am never disappointed. read more

Barnes Fine Jewelers - Jewelry Near Me - Gilbert, Arizona

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