I transferred my 94 year old Mother out of Bethesda Dilsworth to BJC Extended Care. I'm so satisfied with the amazing care the nursing staff, therapist, compared to Dilsworth I give them a A. From the front desk greeting you with a smile to the care team showing compassion. I recommend. Mom radiates where before she experienced negligence from an uncaring nursing staff resulting in a sore. She gets showered now, she says the foods good, she is treated nicely, her call buttons in reach and not one time her hearing aides or glasses lost. She's showered where Dilsworth didn't shower her in 2 weeks writing excuses denied by Mother. BJC Extended Care I trust with my Mother. We can sleep knowing she's care for and treated with respect. read more

My mom stayed at this facility back in April for a broken hip. We were not impressed. The nurses and doctors were rude. She is diabetic and the food they gave her was not consistent with a diabetic diet. They released her before she could even walk even though the insurance said she should stay. We are still considering a law suit. There were two ladies that took care of my mom that she liked, Tracy and Viola. I will give them and only them high marks. read more

We were told this was a good place for rehab after my wife's hospitalization. Upon arrival we noted a hot sweltering third floor. First and second floors are normal temperature however third floor is overly warm. Evening prescription drugs had not been received yet from their pharmacy on the first day of arrival. The following day, they still didn't have the drugs from the pharmacy that my wife takes. They did however give her the vitamins and a portion of the drugs that they had available in their carts. The MetroLink trains come by less than a block away and are very loud. Promised equipment has not arrived by the end of the second day. Physical therapy is provided once per day (instead of the twice per day we have had in other facilities). This therapy is four days per week with a group therapy once per week to make it sound like you got five days of therapy. Considering this stay is entirely for rehabilitation, the therapy schedule is quite a disappointment. Fifty percent of the staff seem annoyed to assist the patient, the others are nice. Visiting hours are over at 8:30pm and the doors are alarmed to exit. This makes it difficult to spend evening hours with your spouse. I believe the good reviews on google and other sites are added by staff and are not valid. This is not a location we would recommend or return to in the future. read more

We decided to move our family member to this facility due to the 4.5 star rating, I was told that this facility doctors on staff as well as RN, wound specialist, which we are finding that the quality of caregivers here a few LPN & CNA , this place is extremely short staff. Ringing for a nurse can take 1 hour before anyone response, then they show up with an entitle attitude as if they are disturb to do there job. I could have chosen a facility much closer to my home with a 2 & 3 rating if my mother was going to receive the same type of care. Rehabilitation PT is why mother is here, not at all for memory care which I am assuming this is how most patients are being treated here. And so many silly regulations (No Bed Rails, the usage of Bed Pans or just use the bathroom on themselves instead of providing porta-potty or just helping to get them to a restroom). Not expecting the food to resemble home life but, you would expect the simple things that is being offered on the menu to be available when asking ex. (cereal, apples, tea, soda)... I really wish that I had spoken with others on the quality of care before sending her to this place... Now I am receiving all of the negative feedback from others experience here. read more

I was very nervous moving my husband from BJC Siteman to a skilled nursing facility because of the horror stories you hear about such places. We got here on the Saturday before Christmas and I was expecting extra problems as a result. Fortunately even with holiday scheduling I feel he is receiving quality care. We have been here 1 week as of today and I have found all levels of the staff to be professional and competent. Most are extremely friendly though a few are a bit withdrawn. Understandable given how demanding these careers are. I read the negative reviews that were previously posted and notice that they are pretty old. Let's hope that whatever problems led to those terrible experiences have been addressed and that current families are having the experience we are. If I needed this level of care I would select this facility for myself. read more

I was told this was a rehabilitation center, as well as a nursing home. We had to move my father into this facility for rehabilitation, not the nursing home part. They were very friendly the first day, and it seemed to be an alright place from first glance. Unfortunately, there was to sides to this place. My father received the bare minimum physical therapy and was treated as if he was in the nursing home. My father has lost movement in his legs due to blood forming around his thighs and knees. He was walking when he went into the hospital. He has never had issues with using the restroom or doing things for himself, until now. On his second day there they had already put my father in diapers, because they are either understaffed or just too lazy to come when he used the call button. He had been told several times that if they put him in the chair in the middle of the night that they would not be back to put him back in the bed at his request, he could wait until they wanted to. Not a nice facility would not recommend to my worst enemy. read more

I looked extensively and combed all the reviews of several places when we needed to place my mom for care. I was nervous because of some of the reviews I read. I felt stuck because we had no other accepting facility and mom had to be discharged from the hospital. So, my husband and I went on a tour and we were greeted warmly. While we were given a tour of the facility, we got to see the rehab center, patient care floors, patio, main gathering room, and a room setup. Mom was transferred in on a Friday evening. We were greeted by the receptionist, brief check in downstairs and then the EMT's were sent to mom's assigned room. My brother and I shortly followed. The EMT's got mom settled into the bed and established oxygen support. We immediately had care team members coming in to introduce themselves, check mom over, take a personal inventory of what we had brought with her and they brought her a dinner plate! The Nurse Practitioner and Doctor were both on site and came in to do their intake, medical evaluation and began review of the hospital transfer papers. The CNA came in and introduced herself and went over basic routine things with us and helped us to get mom settled in. We were given guidance as to how the weekend routine would likely go. Every person I engaged with, either via eye contact or verbally, acknowledged us. Mom was in the facility from 10/14 until 11/2. It was overall a pleasant experience. Every team member who cared for mom, did just that. They TRULY CARED for her. Carl, Diane, LaTravina (forgive me if I spelled your name wrong), Mariah, Angela, Cindy, Laura, Phyllis, the receptionist, activities, kitchen and housekeeping teams and so many others whose names escape me at this time. Thank you, sincerely, thank you! While we didn't get to bring mom home because she was taken by her illness, your care, compassion and empathy was felt by all of us who interacted with you and we appreciate your hard work and dedication. I truly wish you all the best and hope that other families share their positive experiences, their appreciation and kindness with you all. Love and Light, From Mrs Knibb's family read more

I was sent to Barnes Jewish extended care following two major surgeries. The majority of the nurses and CNA's were rude and uncaring. They admit you and not give you any information. They are not use to younger patients. i asked questions about medications and they refused to answer. My dressing was to be changed 3 times a day. I was told by a nurse she didn't have time for that and would only change it once a day. Missouri law requires hospital staff to verify who you are before administering medication, not even once did they verify who I was. I was admitted on a Friday, didn't even receive a wrist band until the next Wednesday. If you truly care about yourself or your loved one, you will do everything in your power to not put them in this setting. read more

If you care about your loved ones at all...DO NOT take them to this facility. The one star is for the rehab team, which IS a part of Barnes-Jewish, and they are great. They actually advocate for the patients there and give great care. Otherwise, this facility is now owned by Bethesda. My mom was admitted to this facility after spending over 2 weeks in the ICU with meningitis. She needed to finish a course of IV antibiotics, and this was the only facility that offered that service. My mom was very weak, suffered from severe muscle atrophy, couldn't feed herself, stand, know when she needed to pee, or even tell you the year (just to give you an idea) First, let me start by saying they are ridiculously understaffed. There's one charge nurse for the entire floor, and good luck getting them to get up and help. Then, the poor LPN's were left with 15 (or more) patients to take care of on their own. There were 1-2 CNA's per hallway to help with meals, changing diapers, bedding, offer water, etc. This is where a majority of patient care falls through the cracks. I'm talking about some of the worst patient care I have ever seen. I work in veterinary critical care, and I've seen dogs get better care than this. My mom had 1 very very superficial, almost healed, bed sore when she was admitted to that facility. By they time she left almost 2 weeks later, she had a brand new bed sore. This most likely happened because she was not turned properly. For example, on day 1, she went 6 hours in the same position before I began rotating her. The first night, her LPN assured me she'd get turned every 2 hours...when I returned the next morning, she was in the SAME position I had left her 12 hours prior...and she was SOAKED in urine and feces. I wonder if they were properly staffed if that would've happened? At one point, a CNA asked, to my face, "so I hear you want her to be turned every 2 hours?" -- this was said with an attitude of "how dare you make me do more work" I kindly replied, "well my mom has a bedsore, and that's standard care...rotations every 2 hours" She followed my comment with, "well are you gonna be here to help?" Now let's talk about her IV antibiotics... First, I had to show all but 2 or 3 LPNs how to use the IV pump to administer her antibiotic. I had to show THEM. Second, the first day she was there, she was given the wrong DOSE of the antibiotic, and several days during her stay, her 2pm dose was not given until 4-6pm. I understand that medications are given within a "window," but nurses from one shift were not giving medications, and nurses that would come on the next shift would have NO idea the drug was missed. My mom received this medication three times a day. Each treatment took twice as long as it should've because it took that long for a nurse to come in and change out the bag, turn off the pump, and disconnect her. I became very familiar with the "silence" button on her fluid pump because the noise would drive my mother to the point of tears. On top of that, her oral medications were always getting messed up. When you try and ask what medications are being administered, the response was, "the ones she's due for" Turns out, many times they FORGOT my mom's anti-seizure medication, or once again, they were giving her the wrong dose. Or they'd forget a steroid. Or they'd bring in the wrong medication altogether. The worst was when my mom's blood pressure was in the low 100's/high 90's, and I asked the nurse to hold on her blood pressure medications. My mom was acting more confused than usual, and she was also more tired than usual. The nurse said that "only the patient can deny taking any medications" She also tried telling me that my mom's blood pressure had spiked into the 180's the night before -- turns out she was looking at the WRONG chart!! I could go on for days. I plan on doing that when I report them to the state because that is how scary the care at this facility is. Absolutely NO attention to detail, not enough staffing, and my mom ended up going BACK to the ICU because she went downhill while at this facility. Oh and it took them 45 minutes to call an ambulance because they had to "copy all of her records first" read more

My father-in-law left that place with multiple bed sores, open sores. They did not give him the rehab he needed. They kept saying he refused. He has a communication problem and I don't think he understood what they were asking him. He went in to rehab for a fractured leg and came out worse than when he went in! They put him at the nurses station at night until 4 am so I don't think he was getting the rest he needed. They were afraid he was going to get up in the middle of the night so they stuck him at the nurses station. I do not recommend this place. Very bad experience! read more

Avoid this facility at all costs. My father was transferred here from BJH after 30+ days in their care and is not getting the treatment or respect he deserves. He was left to sit in his waste for three hours without assistance while the aide he asked for help told him she wouldn't clean it up. There are some great RNs, but the bad ones ruin it for everyone. One of social workers is absolutely useless and very rude. We were able to find him a more reputable facility closer to our home 3 hours away within 10 mins. She proceeded to send other patient information to the new facility which caused delays. Read the other reviews to see this is clearly a trend for this place. read more

Not even worthy of one star. If you have any other choice, do not send your loved ones to this facility. My father was told "I don't know how to make coffee" on more than one occasion when he asked for a cup, treated rudely by some staff, sat with full urinals and made to wait for far too long of a time for anything he asked for. He asked everyone he could for medicine to help control his cough, which they ignored. He coughed so much and so hard a surgical wound on his chest opened up, pouring blood and creating an emergency situation. He had to go back to the ER for emergency surgery to close the wound. BEST THING THAT COULD HAVE HAPPENED. We refused multiple times for him to go back to this place, and he's now in Mercy Rehabilitation Hospital instead and SO much happier. There are some caring staff at BJEC but they are far too few and far between. DO NOT SEND YOUR LOVED ONES HERE AT ANY COST. read more

When my father was released to Barnes Jewish Extended Care, the plan was for him to go there and learn to get used to his new feeding tube and be weaned off oxygen. 24 hours after being admitted, he went into respiratory distress, and if his mother had not been there, he would have died. Nurses were few and far between, and those who came around spoke extremely broken English. No alarms went off when he stopped breathing, and no one came. Needless to say, they did NOT keep a close watch on him. This is not a good rehabilitation facility, and the only patients safe there are those who are stable and able to care for themselves--and if that's the case, why be there in the first place? read more

My dad has been working to recover from a "simple procedure" at Barnes that gave him MERSA (staff infection) and after all sorts of positives and negatives, they were told today that discharge is Sunday. Except that he can't discharge home. Absolutely unbelieveable. Send people here only to die. They do not, DO NOT, give a damn. read more

UPDATE: Found out this place is not even really a Barnes facility. It is now Bethesda and Bethesda agreed to keep the Barnes name on there so that Barnes would send them patients from the hospital. BEWARE!!! I am not even joking a little bit about how awful it is. And I was a patient of sound mind. I just had to go there to work on my mobility before I could go home after a surgery. read more

If there were negative stars that is what I would give this facility. I agree with everything said by Karan & Carrie - I removed my father from the facility before he was scheduled to be released because I felt he may not survive a stay there. They messed up his chemotherapy medicine, ignored several infections he developed, left him unattended in a bathroom where he fell - they found him on floor during rounds'. The staff routinely takes more than 30 minutes to respond to call buttons even when they are hanging out at the front desk. There were a handful of nurses and CNAs that were wonderful, but the vast majority of the staff need to be another field. They don't care about the patients or their families and are lazy. The managing nurse is too busy making excuses to actually fix the problems on the floor. read more

My grandmother was sent here from St Mary's hospital to receive rehab in order to walk again. In the time she was here(3) days she was seriously dehydrated, and alao caught a bladder infection, her kidneys are also subject to failure. In the emergency room, the RN told me that she has seen several cases of poor care come from this facilty. Its true that they are short staffed, but this issue has nothing to do with the way your loved one is being treated, whenever they are actuallt being treated. My grandmother told me during the day a nurse would come in and ask if she was wet, and then leave the room. Basically tje workers felt if she couldn't help herself, they weren't going to help her. read more

Had a great experience there and found staff to be fun, caring and involved--nurses and therapy staff very helpful and nice.

my mother was sent barnes extended care from bjc hospital after a stroke on 6/7/2013 and discharged on 7/02/2013 she was there a total of 25 days. 1. on 06/16/2013 she went from 7 till 8:30 without an assistant to help her go urinate and went all over everything in the bed. i used the call button every 15 minutes from when i arrived at 7 pm after she kept yelling at me i gotta pee and begging me to help her.thats 1 1/2 hours after i arrived to visit before any help.most of the visit was her begging me to help her get to the bathroom. 2. every meeting i had was postponed 1 to 3 hours.(48hr. discharge notice, feeding tube training what that training was a joke a hillbilly could have done better and discharge) 3. on 6/23/2013 i came to visit at 6:30pm she was yelling from room 238. i could hear her at the nurses station the feeding pump was beeping for who knows how long.i pressed the call button and told them her pump was finished she needs to be flushed. 1 hour later they came to flush.the next morning on 6/24/2013 at 10 am her g-tube was clogged. 3. only pump feedings until discharge they should have started bolus feeding(feed with syringe) on day 1 they know insurance companys arent going to pay for $3000.00 pump machine. 4. insulin shots until discharge.she has metformin 500mg.at home not insulin should have been on metformin from day 1 .the medical director knew that cause he went over her medications with me on 6/9/2013 at 10:30 am. 5. feeding tube training was set for 10 am it didn't happen till 1 pm and the only thing she showed me was take her medication and crush it like this put it in a little warm water to dissolve use a syringe like this pull it in it and put it in her g-tube with a 60 ml flush after and she get's 170 ml of jevity every 4 hours 24 hours a day with 170 ml luke warm water to flush. 6. discharge was set for 10-11 am. on 7/2/2013 was discharged at 2:30 pm instead, without a list (medicine tracker chart)of times when medication is to be given and what was already given that day. 7. was told a home health care nurse would come day of discharge.discharged at 2:30 pm. didn't get home till 3pm. at 3:30 pm. i called bjc home health care and was told no its too late for someone to come now it is 3:30 pm.then call barnes extended care to be put on hold for 1 hour and then hung up on trying to find times that medication is given the blister packs said take 1 pill daily,take 1/4 pill every 6 hrs.what does 1 pill daily mean 6am,9am,12pm?every 6hrs. what time was her last dose given.now i am guessing when to give her meds. finally talked to a 2nd floor nurse at 6pm that said well i don't know if it say's 1 time daily it's morning. i asked her so i give warfarin (blood thinner)at 6am it should be at bedtime.she said yes at bedtime or late evening.the blister pack say's 8mg,take two 4 mg tablets daily,from what she was telling me morning 1 time daily conflicts with the warfarin and mirtazapine. the only thing they said to me at discharge was sign this sign this here there and here and med list and times are in her folder.her list was just print outs of drug interactions and what not to eat with them from the drug manufacturer not a list of times when meds were given. her only source of food is jevity 1.5 i am not going to put grapefruit or other foods in her feeding tube. this is the 5th rehab skilled nursing facility she has been in over 5 years from different illnesses and this by far is the very worst discharge ever. you need to get it together and regroup before someone dies being sent home like that. every one she has been in did have her in insulin but started metformin 2 weeks before discharge and sent home with time of day and dosage of meds.i understand that it is all a buisness and nurses and staff are kept to the state minimum requirements but extremely late discharge wait for assistance and postponing appointments like that is inexcusable. this facility is for peperation to go home and see how the body reacts to changes from hospital (bolus feeding is giving jevity with a syringe)not the same as hospital she would have been much better off coming home from discharge at hospital not this understaffed facility. read more