Had to use this laundromat when my washer went down. Found it to be very clean and not busy both…read moretimes I visited. Since I have not been to one in a long time, it seemed to be expensive. But will use again if necessary.

I live in Seymour/South Knoxville area and went to Madisonville on Mother's Day 5-14-23. I thought…read moreI would try out the new laundromat and catch up on my laundry while I was there. I arrived early before the crowd got bad. My first impression was very positive, as it looked very modern with nice washers and dryers and had very nice tables and chairs. The prices were higher than what I'm used to paying in my area. I pay 2.25 here and theirs were 3.00. I thought, well that's not bad since they're new washers, but I didn't realize that 3.00 was for cold water! When I pushed "hot wash" it jumped to 3.50! So that's quite a bit more than I pay here. Also, the dryers in the laundromats up here give me 7 minutes for 25 cents. Down there I had to pay 50 cents for the same amount of time. For management's information, I used 3 washers - #3, 4, and 5. I had whites in #3 and 4 and 5 were colors. I put my liquid detergent in the correct slots that were indicated in all 3 washers. I noticed that only #4 had suds! 3 and 5 were just sloshing clear water around! It's a mystery what happened to the detergent I put in 2 of the washers, but I knew I had wasted my money because all they were doing was getting the clothes WET! When I removed my whites, it was very obvious that they weren't clean and I had even added bleach! So I wasted a lot of money ($15) wetting and drying dirty laundry that didn't come clean! I'll have to rewash everything at a different laundromat in my area and I won't go back there!

The space was very clean and I saw the proprietor cleaning while I was there. The single stall…read morerestroom was also clean and smelled like cinnamon! Machines functioned well and were fast.

Let me start by saying that I hadn't used public laundromats for decades until recently when my…read moreusual W/D were on the blink. Naturally, I examined the reviews of my nearest laundromats and seeing the bad rap others had given to Midland Plaza Laundromat -- especially the reports of roaches (uck!) and poor maintenance of the machines -- I had to muster up some courage to even try this one, encouraged by the far more recent, and glowing, reports of conditions after the ownership changed. I am SO GLAD I opted to just TRY Midland, as I would have missed the chance to see what a laundromat that's run RIGHT -- with the CUSTOMER's needs and priorities in mind -- looks like! Of course, they had the usual (well stocked and functioning!) soda pop, water, and candy dispensing machines, but I was more impressed by the MULTIPLE dollar bill to coin changing machines available and functioning, for $5 bills and $10 bills (and perhaps $20 bills, though I didn't notice it, specifically). An added bonus was a machine that dispensed items you might be kicking yourself for leaving behind, like, laundry soap, fabric softener sheets, even plastic bags in different sizes to take your clean laundry back home in. With all these perks, it's no surprise that there were an ample number of washers and dryers available AND functioning. But I was even more impressed by the INDUSTRIAL-sized washing machines -- which I'd never seen before in person, only in documentaries about hospital-type institutions -- these monsters accommodate MULTIPLE (if memory serves, 2 to 5 to ...7? more?) REGULAR-SIZED LOADS AT ONCE. What else?....Along with individual seating, there are multiple tables that can seat 4, with -- even better -- nearby electrical receptacles where one could recharge a phone, if needed -- and yes, I needed and did so. At least one restroom was available (there could have been more, but like the $20 bill changer, I just didn't notice). And the condition of that restroom? Like the rest of the premises, perfectly acceptable and tidy! Most impressive to me was the owner, whose name -- if I recall correctly -- is Terry (and I hope she'll forgive me if I've gotten that wrong!) Terry was on the scene and working hard 100% of the time. Seriously, it's been a very long time since I've seen someone work so diligently. Despite that, she seemed to be perfectly happy to stop and pay close attention every time I asked her a question, and she even proactively offered advice when she could tell (I guess from the eyes in the back of her head lol) that I needed to hear about operating a new-to-me machine -- and I am very grateful for that! Seeing this hardworking owner in action helped me understand WHY there were NO -- I mean, ZERO -- insects anywhere on the premises from front to back, including restroom, from the moment I entered her store to the moment I left it with my clean laundry. I can say I've never seen cleaner laundromat facilities in my life! I sincerely hope Terry is very happy in her work and that she remains very healthy and vigorous for many years to come. Because I could see some of my neighbors using her laundromat facilities, too, and -- although I will soon have no need for a public laundromat -- now that I've seen the high caliber of service and the well maintained equipment and premises she is providing to all who enter her store, there is no doubt in my mind that she and her store are a genuine asset to the entire neighborhood and we are fortunate indeed that she is here.

Always professional! My clothing is usually done earlier than expected. They are always eager to…read moreanswer questions and offer advice. Convenient location. They've been around for years and there's a reason they are still in business!

I lost money in the washing machine, meaning, I put quarters in but washer wouldn't start, so went…read moreto another machine and paid a second time for a wash load.. there was a. note on bulletin board if you lose money on a machine, leave a note with machine number and what happened and they will refund you...so I did....I got the nastiest email from the owner saying they had watched me on security camera and I did not lose the coins in the machine, was trying to rip them off and I was a cheating person ...really intense and off base I would not recommend this laundromat

The cost is more for smaller machines compared to my normal laundromat, which sadly is not open 24…read morehours. I get a weird vibe when I'm there at night. It just doesn't feel safe. The other thing is it's really cramped. I got way too many small machines and too many machines in general for the floor space but I would still give it at least four stars cause everything seems to work

Visited in June 2023 and this is by far the nicest, cleanest laundromat I've ever used! I travel…read moreoften so finding a gem like this is very rare. Athens is a lucky little town! Plenty of washing machines, in all sizes, plenty of dryers, affordable prices. Machines take coins or credit card payment. I used credit card and no issues whatsoever, very easy to use! Friendly attendant on staff, laundering clothes, they offer various services for drop off laundry. Highly recommend.

We travel and live on the road- this was a very nice laundry- had a lot of washers so I could do…read morethree loads at once- huge machines so quick - clean and lots of places to sit and work while I waited.

I am so grateful to find this gem! Great place to get copies. Knowledgeable people, great prices,…read moreand fast service.

Great store that offers pretty much anything you need for shipping and/or printing! They ship FedEx…read moreand USPS. Really nice and clean! Very convenient!

I had good results from using this service but others had mixed experiences…read more Schedule your necessary alterations well in advance to be sure

I was very hesitant to try this place due to some of the reviews I read…read more Cons: 1. The phone # listed online is different than the one listed on the sign outside the door. 2. She only accepts cash or check and this was not discussed via our text convo or when we discussed me picking up. So I had to leave and go get cash (which during Covid would appear to be more of a hassle than it ever should be) 3. Hard to find. The sign is in the front and the only entrance is around the back of the building on the bottom by the hair salon. I would've rather not have had to drive over, to see a sign with a different phone # and different hours of operations. But I do understand that not everyone is tech savvy & probably doesn't do much social media. Pros: 1. Quick response: I text the # listed on the door and got a prompt response for an apt the next day. 2. Appointments: She is doing appointments only due to Covid. I wore a mask, she wore a mask and no one else was inside during any of my visit. I had the lining of a dress for a wedding I'm attending hemmed. 3. Quick turnaround: My apt was on Tue., and I was able to pick up Fri. morning. I will say that almost $18 for the liner to be hemmed seemed a bit steep to me. I worked in prom & bridal for a long time & that typically ran $10-12. It was a very simple fabric as well. But I'm happy with the quick turnaround. She was there when she said. Over all, she was friendly, the place was clean, and her work was great for a hem!

5Star rating I'm a long-term repeat customer they are Best in Class in my area Hands Down Friendly…read moreand knowledgeable premium quality products and services!!! Can't wait to visit there after the remodel

They are so welcoming! I shop often when in town and they are always so friendly. They never…read morehesitate to go over and beyond. I had an issue that I wouldn't be able to resolve while being out of town and they made it happen with no questions asked!