Never answer phones, wait in office for hours before being seen. Dr's and techs are ok but they…read moreoverbook.

Every visit here is a 2 1/2 to 3hour ordeal, poorly managed office…read more A procedure that requires a co-pay they were calling me a week in advance to collect the copay. My last visit there for a the post cataract surgery check up after the initial pictures of my eyes,I sat in the office chair for 55 minutes waiting for the doctor. would not recommend anyone to this office!!!

I have almost nothing good to say about my experience with Dr. Inkeles. The only positive note is…read morethat the staff was very nice. As for Dr. Inkeles, he was awful. I had to wait about an hour and a half to see the doctor. My appointment was at 10:15, and I didn't see Dr. Inkeles until about 11:30. He was extremely unprofessional. He was belching and burping constantly which I found rather disgusting. His appearance, in general, seemed unkempt, and gave me the impression he wasn't clean. Also, during the appointment, he used voice recognition to narrate the summary of my appointment in front of me, and he got my name completely wrong, and the date wrong. He seemed to be completely unfocused. I am supposed to go back to have him remove a tumor off of my eyelid. I don't feel confident, and have decided to find another doctor.

Can't recommend this place highly enough. I went in to purchase a pair of glasses after struggling…read morewith a new pair I had purchased somewhere else. Susan was patient, adjusted my current glasses, and helped me learn more about progressive lenses and the inevitable adjustments I needed to make. She then told me to wear this pair for a few weeks to ensure the prescription was correct before ordering the second pair I wanted. You can bet I'll be back to purchase that second pair of glasses there - but I cannot get over the professional and courteous service they provided to me before I'm even a paying customer.

From the owner: Medical Center Opticians, located in Newton, NJ, is your local and complete source for anything…read moreoptics. For 34 years, the team at Medical Center Opticians has been helping folks like you to maintain, enhance, and enjoy their vision for years to come. When you choose an eye care facility, you want to know they will focus on you as an individual. That's what you can expect with the team at Medical Center Opticians, a team of dedicated eye care professionals who take a personal interest in your needs.

The receptionist was very nice as well as the ladies in the back but they definitely over book…read morepatients. It took me 3 hours for a eye exam! Won't go there again!

Dr. Covucci is one of the most wonderful medical professionals I have ever been to. She is without…read morea doubt an expert in her line of medicine. The office has a warm welcoming feeling and Dr. Covucci and her staff are some of the most caring and sweetest people I have ever met. Truly a practice that cares about their patients a great deal, with a lot of beautiful equipment, second to none treatment, and extremely thorough exams. Making a patient feel cared for is the first step to any healing process, and Dr. Covucci and her staff have set an example in that area that a lot of other medical professionals can learn from.

I've been seeing eye doctors for nearly 5 decades, and I think this practice is the best I've ever…read morebeen to. Dr. Amy Colvucci is extremely thorough, competent and caring. Her staff is friendly and efficient. Highly recommended.

We have been going to Andover Eye Care for 12 years thanks to a recommendation from a friend. Dr…read more Covucci is always pleasant and super thorough. She was amazing when my daughter was first getting fitted for contacts. She apologized for having us come back a few weeks in a row as she kept trying different brands of contacts to see which one my daughter felt the most comfortable with. I don't wear contacts so I had no idea that different brands fit differently. I've referred half of my office to her and they all love her as well.

Nearly three hundred bucks for glasses that actually hurt my eyes. When I took them off, my eyes…read morewere literally going in opposite directions. It freaked me out. Keep in mind, this was the second prescription. The first one, a few days earlier, was done via remote in office. What a nightmare. Also got reading glasses with lenses that keep falling out. This is the Matamoras (Westfall) location.

Unacceptable Service, Inaccurate Prescriptions, Refusal to Refund, and Threatening Behavior at The…read moreOptical & Hearing Center (Matamoras, PA) I had a deeply frustrating and unethical experience at The Optical & Hearing Center in Matamoras, PA, involving multiple failed attempts to provide usable prescriptions for contacts and glasses, refusal to honor basic patient rights, billing disputes, and retaliatory threats. * After three separate visits (including payments for a contact lens fitting and eye exam), they admitted they could not fit me for contacts and referred me to a specialist. I went elsewhere, paid again, and was properly fitted on the first try. * I then ordered glasses for $715. The prescription was inaccurate and the glasses were unusable. Patrick Scully (the manager/optometrist there) refused to correct the issue without charging me an additional $250-$300 to "fix their mistake." They also refused to provide a copy of what they billed my insurance and would not accept returns initially. * I later left the glasses with a female employee. My initial visit was in September; after months of unresolved arguments, I disputed the charges on my credit card in November. The credit card company ruled in my favor. * The business sent the account to collections. The collections agency dropped the claim after I provided documentation (including my chart and proof of the unusable prescription). * Just two days ago, Patrick Scully called me, claiming he had contacted the police, who were coming to my home to arrest me for not returning the glasses. This is false--I had already returned them. He also falsely told the police that I had intentionally defrauded them by disputing charges right after my visit (another lie, as the dispute occurred months later). * They never refunded my insurance company. When my insurance contacted them for documentation, they refused to provide it. My insurance has now escalated the matter, citing potential unethical behavior and insurance fraud. Under federal law (the FTC's Eyeglass Rule) and related state regulations, providers must provide patients with a copy of their prescription and ensure it is usable. This business failed on multiple fronts and appears to be engaging in retaliatory tactics against dissatisfied customers. If you've had similar experiences at any of their locations (Matamoras, PA; Newton, NJ; Oak Ridge, NJ; Stroudsburg, PA; etc.)--such as inaccurate prescriptions, extra charges to correct their errors, refusal to take back defective glasses, threats over civil disputes, or retaliation for negative reviews--please reach out to me at imediagroupnj@gmail.com. I can share an email template to file complaints with the Pennsylvania (or New Jersey) Attorney General's Office, the State Board of Optometry, and other relevant authorities. Reading reviews across their locations shows a pattern of one-star complaints, similar issues, and reports of retaliation for leaving honest feedback. This company needs to be held accountable. No one should face threats or financial harm over a civil dispute like this. Do not let unethical practices continue--share your story and report it.