This is the only utility provider who charges their customers a late fee of $70. A day late in…read morepaying your bill means almost double of what you owe in services. A family of 3 pays more than $100/month. It is outrageous. Even if you don't use water for a month, you still get billed $50 for base services. This is the most ridiculous organization run by idiotic board members. They are price gouging and they need to be reported. Consider this before buying a house in Diamond Valley.

Warning !!!! Don't ever be late in payment, they'll double charge you & have to pay in full....read more

Unfortunately this company does not have customer service skills. I ordered service for my home…read moreand they turned on the water on a Friday. We arrived later that evening. In the morning Saturday we started cleaning up and found that there was no water on at all. I called the emergency 800 number and spoke to a employee who told me that the tech had turned on the water but the meter kept moving so he turned it off again. That would have been fine however not the re locking the meter. The tech did not wait for the lines to charge so he turned off the main claiming the movement would not stop. I paid 70.00 for water company to send a tech out again. He showed up and unlocked the meter and turned the valve on and walked away. He would not even answer a few simple questions as he stated he was too busy. He did not wait for the meter to stop on that Saturday either. So what the heck. I had to pay more because the water company does not know how to properly conduct business. Definitely no customer service there.

We are out of town on our 50th wedding anniversary trip and I was notified by the city of of 6…read moregallons of water being released in an hour. We had our neighbor shut the water off to the house. Got a hold of Caleb and he explained maybe it's just a toilet is what it sounded like so we had someone go over and check that out and Caleb was right on the we owe a great deal of gratitude to Caleb and his company thank you and we will keep you in mind if this ever occurs again. A few months ago, our neighbor used Caleb and they had a major leak in their foundation and had to re-pipe their house. Very satisfied with him. Also good job Caleb. We will be in touch the

I have used this company several times on my rental properties. Highly recommend this company!…read moreResponsive efficient and trustworthy!

Who actually enjoys having to go to City Hall? Or any Government office for that matter?…read more Sometimes it's more productive dealing with matters in person, as opposed to a phone call, or whatever. Occasionally I will come in to this location to deal with matters reqarding my city utilities. I have always found the civil servants to be polite, friendly, efficient and effective. They seem t genuinely WANT to help. Now, ain't that a wonderment?

Would the city of Prescott like to have their websites back that Paul Levie would not sell them ?…read moreWell I would like a platform National if needs be. I am a recovering Crazy Addict. With smart wit and I will try to have a better disposition. However we all need things. To survive to live. And to not have to shit in plastic bags or buckets any longer ! I know this family better than most. The oldest of Danny Levie who is also the oldest ! Please help me stand on a leg I don't have at the moment. It is currently being controlled by the local Mormon/ Williamson Valley mob ! I am being tarred and feathered. And I am fine with that. However . My motive is my father so pleasantly living in his run away home in utah. And doesn't deserve to live in a cardboard box down under the bridge. 9284589260. When I am not on the local network my phone works. Otherwise it doesn't at all.

Annual Cleaning for tankless water heater. They did a good job, but I was expecting, a cost of…read morearound $200 to $250, I was charged $380. I spoke with Brian and asked for an adjustment. I was told they charge $165 per hour and that includes drive time so they are in Prescott and I in PV, making it very expensive. He did agree to a future credit of $82.50 for a future service call since I was not aware of the drive time cost. I am writing this review so others will realize that if you are not in Prescott itself it would be wise to use a different company.

Called Franklin when another company was a no-show! They were here in less than 1 days! Ian…read morefigured out my problem, fixed it and was on his way in short order! I am REALLY looking forward to my first HOT SHOWER in 3 days!! Thanks Ian and Franklin! If you need help....don't hesitate to call them!

The library staff here is always very friendly and knowledgeable. I don't think I've ever had a…read morequestion the first person I've encountered at the desk couldn't answer. They have plenty of quiet rooms you can utilize for privacy when on video calls or to quarantine from distraction. The re are larger conference rooms for groups that tend to be very accessible with a prior reservation. If you're a guest patron or you forget your library card they often will provide a one-time access code for computer use. You can tell they do their best to accommodate. Some features I've never seen before such as the charging tower with small code secured lockers for phones/tablets. A seed library. They have a small book resale corner where I've found some gems for a couple bucks. Finally, the third floor is an intimate ultra quiet study space with several cubicles that are great for reading and studying- very peaceful. I honestly hesitate to post this review because I feel like Prescott Public Library is a best kept secret - but the establishment deserves to be recognized.

Awesome - been looking for a book over 6 months. They located it at 6 libraries nationwide and…read morearranged to get it shipped here so I can read it!!! Publisher was sued by the author - only one printing! Publisher went out of business!!! Incredible service - really nice people work at this Library! 5 solid stars!!!