This is the only utility provider who charges their customers a late fee of $70. A day late in…read morepaying your bill means almost double of what you owe in services. A family of 3 pays more than $100/month. It is outrageous. Even if you don't use water for a month, you still get billed $50 for base services. This is the most ridiculous organization run by idiotic board members. They are price gouging and they need to be reported. Consider this before buying a house in Diamond Valley.

Warning !!!! Don't ever be late in payment, they'll double charge you & have to pay in full....read more

Up until this past weekend I would have given Barrett 5 stars and have recommended them to many. I…read moreown the fact that I foolishly put myself on will call instead of monthly top off..but I also own that I am older and think in the past the excellent customer service folks would have checked on me in the 8 months since I last got propane. I thought I was still on top off. I was wrong. On Saturday I had a very strong odor of propane at my back door, a good way from the tank. I called thinking I had a leak. The emergency guy told me he was very busy and it would be 3 hours, I was to close the valve and if I felt unsafe I should leave. When my neighbor went to close the valve she said that it appeared the needle was pointing straight down so I was probably out of propane. I called the emergency guy back and he said he was legally required to respond because I said I might have a leak. Then a couple hours later he called me and rudely said he "looked me up" and it was my fault I ran out so he would be charging me 199 dollars. I told him I didn't have 199 dollars and he suddenly was no longer legally required to come out. I called Monday and talked to Therese who said with a $100 payment I could make payments on the balance and they would give me just 60 gals in the delivery which she said would be on Monday. Then Lisa the manager called, said she refused to send out a delivery Monday, they would be out Tuesday. I told her I would need to be called before they came because I had a doctor's appt and a neighbor would have to be there. She said he would. Today no call, 92 not 60 gals so bigger bill, and no hot water heater lit. Lisa..the mgr..informed me he "didn't get the message" about calling, she never agreed to 60 gals, refused to ask Theresa if she had made that agreement. When she confirmed driver did NOT light the water she informed me I still had plenty of pressure so I should still have hot water. I explained to her emergency guy told me to turn the valve off so the pilot was out. The delivery guy, if he turned the valve on he should have known it needed to be lit. Customer service used to be excellent. Not any more if Lisa is involved. This is likely the last tank I buy from Barrett.

used to be a family owned business and was fantastic. since the change of ownership, customer…read moreservice has been atrocious. the guys in the field are still great and some in the office but the new manager could care less and when they make a mistake and you ask for resolution...they just say they'll lock your tank, even though you already paid for the propane in it. considering a move. if they just moved one person, maybe it could go back to the great experience we used to have with them.

We are out of town on our 50th wedding anniversary trip and I was notified by the city of of 6…read moregallons of water being released in an hour. We had our neighbor shut the water off to the house. Got a hold of Caleb and he explained maybe it's just a toilet is what it sounded like so we had someone go over and check that out and Caleb was right on the we owe a great deal of gratitude to Caleb and his company thank you and we will keep you in mind if this ever occurs again. A few months ago, our neighbor used Caleb and they had a major leak in their foundation and had to re-pipe their house. Very satisfied with him. Also good job Caleb. We will be in touch the

I have used this company several times on my rental properties. Highly recommend this company!…read moreResponsive efficient and trustworthy!

Who actually enjoys having to go to City Hall? Or any Government office for that matter?…read more Sometimes it's more productive dealing with matters in person, as opposed to a phone call, or whatever. Occasionally I will come in to this location to deal with matters reqarding my city utilities. I have always found the civil servants to be polite, friendly, efficient and effective. They seem t genuinely WANT to help. Now, ain't that a wonderment?

Would the city of Prescott like to have their websites back that Paul Levie would not sell them ?…read moreWell I would like a platform National if needs be. I am a recovering Crazy Addict. With smart wit and I will try to have a better disposition. However we all need things. To survive to live. And to not have to shit in plastic bags or buckets any longer ! I know this family better than most. The oldest of Danny Levie who is also the oldest ! Please help me stand on a leg I don't have at the moment. It is currently being controlled by the local Mormon/ Williamson Valley mob ! I am being tarred and feathered. And I am fine with that. However . My motive is my father so pleasantly living in his run away home in utah. And doesn't deserve to live in a cardboard box down under the bridge. 9284589260. When I am not on the local network my phone works. Otherwise it doesn't at all.

Annual Cleaning for tankless water heater. They did a good job, but I was expecting, a cost of…read morearound $200 to $250, I was charged $380. I spoke with Brian and asked for an adjustment. I was told they charge $165 per hour and that includes drive time so they are in Prescott and I in PV, making it very expensive. He did agree to a future credit of $82.50 for a future service call since I was not aware of the drive time cost. I am writing this review so others will realize that if you are not in Prescott itself it would be wise to use a different company.

Called Franklin when another company was a no-show! They were here in less than 1 days! Ian…read morefigured out my problem, fixed it and was on his way in short order! I am REALLY looking forward to my first HOT SHOWER in 3 days!! Thanks Ian and Franklin! If you need help....don't hesitate to call them!

The library staff here is always very friendly and knowledgeable. I don't think I've ever had a…read morequestion the first person I've encountered at the desk couldn't answer. They have plenty of quiet rooms you can utilize for privacy when on video calls or to quarantine from distraction. The re are larger conference rooms for groups that tend to be very accessible with a prior reservation. If you're a guest patron or you forget your library card they often will provide a one-time access code for computer use. You can tell they do their best to accommodate. Some features I've never seen before such as the charging tower with small code secured lockers for phones/tablets. A seed library. They have a small book resale corner where I've found some gems for a couple bucks. Finally, the third floor is an intimate ultra quiet study space with several cubicles that are great for reading and studying- very peaceful. I honestly hesitate to post this review because I feel like Prescott Public Library is a best kept secret - but the establishment deserves to be recognized.

Awesome - been looking for a book over 6 months. They located it at 6 libraries nationwide and…read morearranged to get it shipped here so I can read it!!! Publisher was sued by the author - only one printing! Publisher went out of business!!! Incredible service - really nice people work at this Library! 5 solid stars!!!