Up until this past weekend I would have given Barrett 5 stars and have recommended them to many. I…read moreown the fact that I foolishly put myself on will call instead of monthly top off..but I also own that I am older and think in the past the excellent customer service folks would have checked on me in the 8 months since I last got propane. I thought I was still on top off. I was wrong. On Saturday I had a very strong odor of propane at my back door, a good way from the tank. I called thinking I had a leak. The emergency guy told me he was very busy and it would be 3 hours, I was to close the valve and if I felt unsafe I should leave. When my neighbor went to close the valve she said that it appeared the needle was pointing straight down so I was probably out of propane. I called the emergency guy back and he said he was legally required to respond because I said I might have a leak. Then a couple hours later he called me and rudely said he "looked me up" and it was my fault I ran out so he would be charging me 199 dollars. I told him I didn't have 199 dollars and he suddenly was no longer legally required to come out. I called Monday and talked to Therese who said with a $100 payment I could make payments on the balance and they would give me just 60 gals in the delivery which she said would be on Monday. Then Lisa the manager called, said she refused to send out a delivery Monday, they would be out Tuesday. I told her I would need to be called before they came because I had a doctor's appt and a neighbor would have to be there. She said he would. Today no call, 92 not 60 gals so bigger bill, and no hot water heater lit. Lisa..the mgr..informed me he "didn't get the message" about calling, she never agreed to 60 gals, refused to ask Theresa if she had made that agreement. When she confirmed driver did NOT light the water she informed me I still had plenty of pressure so I should still have hot water. I explained to her emergency guy told me to turn the valve off so the pilot was out. The delivery guy, if he turned the valve on he should have known it needed to be lit. Customer service used to be excellent. Not any more if Lisa is involved. This is likely the last tank I buy from Barrett.

used to be a family owned business and was fantastic. since the change of ownership, customer…read moreservice has been atrocious. the guys in the field are still great and some in the office but the new manager could care less and when they make a mistake and you ask for resolution...they just say they'll lock your tank, even though you already paid for the propane in it. considering a move. if they just moved one person, maybe it could go back to the great experience we used to have with them.

This is the only utility provider who charges their customers a late fee of $70. A day late in…read morepaying your bill means almost double of what you owe in services. A family of 3 pays more than $100/month. It is outrageous. Even if you don't use water for a month, you still get billed $50 for base services. This is the most ridiculous organization run by idiotic board members. They are price gouging and they need to be reported. Consider this before buying a house in Diamond Valley.

Warning !!!! Don't ever be late in payment, they'll double charge you & have to pay in full....read more

We are out of town on our 50th wedding anniversary trip and I was notified by the city of of 6…read moregallons of water being released in an hour. We had our neighbor shut the water off to the house. Got a hold of Caleb and he explained maybe it's just a toilet is what it sounded like so we had someone go over and check that out and Caleb was right on the we owe a great deal of gratitude to Caleb and his company thank you and we will keep you in mind if this ever occurs again. A few months ago, our neighbor used Caleb and they had a major leak in their foundation and had to re-pipe their house. Very satisfied with him. Also good job Caleb. We will be in touch the

I have used this company several times on my rental properties. Highly recommend this company!…read moreResponsive efficient and trustworthy!

From the moment I reached Billie (wife) on the phone, I knew this would work out well. Our leak…read morewasn't big, but on a retiree's budget, $200/month jump in the water bill is not my happy place. But, I digress. Back to Precision. Sure enough. Billie explained when I should expect Craig (hubby), how he would communicate with us, what the fee schedule would be, and bing bang boom ready to go. Craig showed up on time after giving us a pre-arrival phone call, we chatted about the issue, he reviewed our water bills, checked out the irrigation and had the problem diagnosed and fixed in under 30 minutes. Super nice guy and very knowledgeable. Aw, crud, we didn't think to ask for a veteran's discount.

Craig did a great job not only locating the leak, he went out of his way to be thorough with regard…read moreto locations of possible leaks and the route of pipes. Very friendly and knowledgeable.