This was a fantastic company to work with! The tech was polite, honest, professional and very…read moreknowledgeable on gas fireplace maintenance and care. He answered all my questions, tested for any gas leaks, cleaned the fireplace, and confirmed all was in good working order. I am so glad I hired Northern Lights Fireplace! I will schedule again next year. Thank you.

Shane is fantastic! Service appointment was booked over the phone. Shane was tidy, polite, and very…read morethorough. He tested our gas log starter for leaks, adjusted its angle as it was not installed properly. Swept the chimney from inside the house, went on the roof and found our flashing loose so he fixed it and wiped down our door handles. The price was less than we were quoted by two other companies. Not a lot less, but every little bit helps.

On time and on budget. Did a great job, and even followed up with an issue we had. Installed a new…read morewood stove for us in an older home and did a really great job of blending it into the original surround. Looks like it's just always been that way. Highly recommend.

We had the Chimney Sweep Guy clean our chimney today. Daniel and Matthew arrived on time with a…read morecall a few minutes before their arrival. They were very professional, had huge drop cloths to protect the carpet and furniture. They cleaned the fireplace and swept the chimney from the roof in about a half hour. We recommend them with the highest regard. They are an excellent company.

Eric & Sons has been our go to fireplace folks for over 10 years. When we first moved into our…read morehouse, the contractor had had Eric & Sons install the gas fireplace. We continued to use Eric & Sons for all of our maintenance work. They have always given us exceptional service. Their technicians have always been professional, polite and well trained. When it came time to upgrade and update our fireplace, the choice of who to call was simple...we called Eric & Sons. They came out to discuss with us what we were looking for regarding the style and features of the fireplace. We discussed the style and type of face plate and the surround. They scheduled a time to come out and do the installation. They arrived on time and did an absolutely beautiful job. They subcontracted with a tile installer to cover a full wall above and around the fireplace with large tiles. He did a beautiful job too. Overall...FANTASTIC. Eric & Sons does quality work. We are very happy. When we need future maintenance we will of course be calling Eric & Sons.

We were referred to Eric & Sons. We had an excellent…read moreexperience with them. We had a new Fireplace installed with new stone front done. We were not thrilled with a few of the stones that were installed. We waited a few weeks and the 2 stones were still not right to us. We called Lucas and he came right out. He was professional and wanted to assure us they would change the stones. That is great Service!!! Our fireplace is complete, and we're so happy we had Lucas to complete our beautiful fireplace.

On a 1 - 10 rating, 1 being not so good - 10 being excellent…read morePricing - 10 Doing exactly what they say, when they say - 13 Employees - 15 What a good experience, I'm so glad I called them. I wonder if they do plumbing? ;-)

Thumb Butte Fireplace is totally incompetent when it comes to checking for leaks in a gas line…read more There was a definite smell of propane gas and they said they checked for leaks and didn't find any leaks. another gas company came out and found four leaks. But of course Thumb Butte did charge for the incompetence.

Jeff arrived on time, was very thorough in the dryer vent cleaning, and cleaned up after the job. I…read morewould not hesitate to use his service again. Price was very reasonable. After years of using home contractors, I highly recommend Prescott Home Safety.

We hired Prescott Home Safety to perform a through cleaning of our dryer vent. Jeff arrived on…read moretime, told us he would be cleaning the entire vent from where the vent exits the dryer all the way to the roof. He pulled the stacked washer and dryer out from the wall and cleaned every section of the vent all the way to the roof by adding sections to his cleaning device until it came out on the roof vent. He then completely vacuumed all of the dust up that was behind the dryer, checked the air flow of the dryer by going up on the roof to get a reading of the flow rate. He repeated the entire process one more time until he was satisfied with the air flow reading . We were extremely pleased with the results and my wife has see a marked improvement in the time it now takes to dry a load of clothing. We highly recommend Jeff and will definitely have him back every year to make certain the dryer is running at its peak efficiency.

He came to our house twice, one to clean the chimney and another time to replace the damper chains…read moreand the rings at the end to hold them open. He bought heavy chains and rings (hardware style) that are too heavy and prevent our chimney flues from opening fully. The chimney used to draw perfectly but now smoke backs up into our house. My husband contacted him last spring to say the chimney wasn't drawing properly but he said the season was over and he was doing other work. After multiple texts with Aaron this week and him saying the hardware he installed was good quality and that the chimney was poor quality, I called a friend for help. Greg helped me remove the chains and rings (see photo below) because they were too heavy for the flus. Now the chimney is drawing perfectly again.

We needed multiple fire places & fire pits checked out in our new to us home. I looked around and…read moreread a lot of reviews. I chose Aarons based on his response to a negative review he had. I have run business that deal with the general public and have had to deal with the review process, so I really like how he handled the review. Aaron arrived and started walking thru the units I wanted checked. He is very honest & upfront, I made sure he knew not to surge coat anything for us, as we like brutal honesty, honest work ethic and good service. Aaron had all of these in spades. He did inform us of where the previous installed had messed up and not only made mistakes, but installed the incorrect type of fireplaces in a room or 2. We felt his honest approach was refreshing. He did. not try to screw us into making any large purchases or needed repairs. I felt he was very reasonable on the bill compared to the time he spent at the house and helping me by repairing a couple items. We couldn't have been happier with the service, the timeframe, response & honest ethical work. We will not hesitate to call him back out if the need arises.

We received a beautifully landscaped yard, in a timely, reasonable cost, and pleasant experience…read more Crew was talented, cooperative, and friendly. We couldn't have had a better experience. Very knowledgeable and creative. Thanks Dane, MaTy, and crew.

Great and respectable company. Fair offer and just love how our driveway turned out. Very nice crew…read moretoo. They have a waiting list, but soooo worth the wait. Highly recommended.

I have to start off this review with a critique of the other reviews. If you were to listen to the…read moreother reviews, you would think bad of this company. I'm here to tell you this has to be one of the best experiences I have ever had with a small family owned company. The integrity that Joel the owner showed is just the best. I try my best to use locally owned companies in Flagstaff and give them a chance to earn my business. I have tried to get service or a replacement fireplace here in Flagstaff for years. All the other companies do not even want to take a look at repairing my fireplace. They all want to replace it. Joel and Wizard's talked to me about evaluating the fireplace before any recommendations. Wow! What a refreshing experience. Joel did a thorough job at looking at all the parts of the fireplace. Explained as he went. I had no idea that the gas fireplace logs "must" be set in a specific configuration for the unit to work properly. He looked up the manual and made sure the fireplace was set up correctly. Once he did his evaluation he got it working in no time at all. Again.... He got my fireplace to work rather than push me to buy a new one like the competition. The value in being able to save over $15,000 was incredible. How can anyone write a bad post or review when clearly this man is genuine and honest!!! I can't stress enough that this is a great company and worth it to you to try them. I will most certainly have them back to do the proper maintenance and when it's truly the time to replace this fireplace Joel and Wizard's will earn my business.

I have been a customer for over 20 years and I always have them clean my two pellet stoves once a…read moreyear. Jason and his son came today and did an awesome job. This is the second time Jason has been here and he is very good. My complaint comes with the fee charged $497 for a 45 minute job. This was up $130 from last year which was up over $100 from the year before!! I'm a 70 year old widow. They don't offer a Senior discount but when I called I was informed that had I had the job done between Memorial day and Labor day I would have gotten a 10% discount. Nice that they never informed me of that after ALL these years. I probably wouldn't have done that because I wouldn't have wanted anyone up on my roof in temperatures of 100 +. I'll be looking for someone else. So much for loyalty.

I stumbled across this business and had a great customer service experience. Brian and Tristan far…read moreexceeded expectations. Thanks so much for all your help and professionalism!

Ok so I cant believe what a difference in our interior home temperature is tonight. They worked…read moreall afternoon and completed the house in half the time, and were so professional! The spray foam in the crawl space made such an improvement. So happy to with the price and workmanship! Highly recommend

Looking to get my fireplace ready for the winter, and Advanced Cleaning Technologies responded…read morequickly to set up an appt. Loved the results, showed before and after photos, offered great tips on carefree maintenance, easy going and professional. Will use again for additonal services they offer. Highly recommend!

Great service! They arrived on time and delivered as promised! I am very satisfied with the work…read morethat they provided. I would highly recommend them to friends and family! They left the carpets and furniture very clean and it looks like new!