We really appreciate the fantastic work from Barrington on our carpet job. Valerie Luckner did a great job for us on advising product choice, joining budget price, and delivering installation options. Also providing 0% interest financing for a smoother experience. Their showroom is amazing--not just carpet, but tile and wood flooring options. The installers were professional and very efficient. The whole process happened faster than I could have imagined. Give them a call or just stop in. read more

Very poor customer service. Issues noted after installation of hardwood flooring. Protective board glued directly to surface of flooring. When removed the adhesive pulled up some of the finish. Then at least one cracked board, several splinters, and numerous boards with edge damage were found once the covering was removed. No attempt to actually fix these issues were made. Only attempts to camouflage the problems. Steer clear of this place. read more

We received the most beautiful soft high-quality carpet. Gary was wonderful to work with. I did not have time to research 1 million places. His installers never stopped working all day. Everything arrived on time as well. Incredible. He responded to all of my emails and phone calls quickly. I am very thankful I used them and my carpet will last a long time. You get what you pay for! From the moment we walked into the store with our questions he spent time with us. He trusted me with his tile sample and I trusted him with my home. Trust, kindness, honesty and respect goes a long way. Thank you Gary. We are thrilled with the results! read more

Barrington Carpet & Flooring Design - bedroom - Flooring Near Me - Akron, Ohio

John was fantastic to work with! He came out to measure when it was convenient for me. Not only that but he was prompt, polite, knowledgeable and honest. He asked the right questions and was able to help me find the best flooring for my needs. With the exception of the front entry tile flooring, I had my entire condo redone with his team, and I could not be more pleased! The team who came out to install the flooring was great also! They were on time or early each day, cleaned up after themselves and notified me promptly of any issues or pertinent updates. After having previous homes carpeted or floored by other vendors, I can honestly say I won't go anywhere else now. These guys truly care about the work they do and the service they provide. Thank you all for your hard work and authenticity!! read more

Barrington Carpet & Flooring Design - Laminent floors in the main living area - Flooring Near Me - Akron, Ohio

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Taking my business elsewhere. First experience was great! Found the tile I wanted and they graciously lent it to me. Driving back to return tile, I called to get quote prepared so I could buy it. They asked me who I was working with. I assumed they meant builder, I said I'm doing it. Lady clarified she meant sales person, I told her. She said I'd have to call back Monday as that salesperson was off today, she couldn't give me a quote. I asked if they worked on commission, she said yes. I said I want to buy the tile today, she said the mill is closed and they couldn't take an order anyway. REALLY? Cash in hand, I want to buy and you can't take my order because YOU work on commission and THE FACTORY is closed? Why are you open on Saturday? Incredible! When I arrived, I returned the tile and asked if the owner was in...nope. Asked to have the owner call me. They needed contact information and I was given a piece of paper to write it down. Maybe nit picky but associate was clearly not interested in providing service. Asked to have the owner contact me today and the associate laughed at me. This place is obviously run by an absentee owner with little interest in the business and no time to provide training and guidance to the staff. $700 order and all future business lost. Sad. read more

Barrington Carpet & Flooring Design - I was here at 2pm today. - Flooring Near Me - Akron, Ohio

I had laminate flooring put down less then a year ago. My floor is buckling and I called my representative Glen Gould and he said it was moisture there is no moisture they didn't put the floor in correctly. He won't even return my call now. I just want them to fix it read more

Very nice workman was let into my house and was shown the problem by the time I got to the living room. I realized that he did not have a mask on. I asked him about the mask and he said he doesn't have any on him. I wanted him to leave but he was very quick and the carpet was torn up already. It would ha e been faster for him to just go on and fix the carpet rather than just leave. As soon as he was done, I called up the office and talked with Craig the manager. He could t understand why the guy did t have a mask on nor why he didn't have a box of masks in his van. I told Craig that I have to report the company to the Ohio Health Department. I will never call them again. read more

i have purchased thousands of dollars of carpeting from Barrington. my last purchase was for a very large room, average bedroom, den and long hallway. the carpet was laid so poorly that barrington replaced the den, hall and small bedroom. then the carpet in the large room came away from the walls and began to split. i have tried to get this resolved for more than 6 months will no return calls from barrington. i am disabled, elderly and very disapointed in this company i used to respect. shame Barrington. UPDATE: Barrington finally sent a Mohawk rep to inspect the carpet and I received a letter stating that is was "owner related." My home is often part of events such as historic open houses, arts ass. board meetings and receptions. Now, the carpet that was replaced is unraveling from the seams. read more

UPDATE 7/5/16. My new dishwasher could not be installed today because it would not fit under the countertop because of Barrington's mistakes when installing the ceramic tile, which resulted in the floor being too high. Now I have to pay someone to remove old countertop and raise the countertop so a dishwasher can fit and install a new countertop. I had to pay a considerable sum to a wonderful hardwood floor company who leveled and installed new hardwood flooring in the family room. This has been an expensive nightmare. I wish I could give this company negative stars. In 2011 Barrinton Carpet did a very poor job of installing ceramic tile in my kitchen. The installers did not notice nor mention that the floor was not level until they had installed the cement board and had actually set a significant portion of the tile in thin-set. They did not remove an old vinyl floor nor did they remove the baseboards. When they first arrived, they put a plumb line on the floor--and at that point they should have noticed that the floor was not level. Good ceramic tile installation requires a level subfloor. I find it incredulous that professional floor installers would not even notice that the floor was 3/4" off. Because of their carelessness and error in judgment, they had to remove and clean the installed tile from the wet thin-set. They then installed additional cement boards and thin-set over the ones originally installed in an attempt to level the floor. This resulted in the floor being higher than it had been originally. I think the height of the floor would have been lower if the floor had been leveled before the cement boards were installed. The original job estimate stated that the installers would remove two layers of vinyl floor. They removed only one layer. The new kitchen floor ended up significantly higher than the adjacent carpeted family room floor. I noticed this and asked the installers about it. They were unconcerned and told me that the carpet installers were coming over to level that floor. The carpet installers worked on the floor and used ramps to try to make the floor level. They improved the floor, but they could not make it completely level. There is now a noticeable slope between the floors. Now, we have to install a new subfloor in the family room at considerable expense. (Barrington refused to pay to level the floor--after I complained to the Better Business Bureau. In fact, they blamed the unlevel floor on me. They wrote: "The main floor beam in the basement of this home drops down substantially and the client was completely aware of this situation." I do not agree with this statement. The existing floor was completely level with the adjoining carpet before Barrington began their work. I had no knowledge, or reason to have any knowledge, about the status of the main floor beam. We had a new kitchen floor professionally installed in 1993, and there was no problem with the floor at that time. There was no mention of a "sagging floor." We have lived in this house for 25 years, and there were no problems of this sort. This occurred because Barrington completed a portion of the job before realizing there was a problem. At that point, they would not or could not undo their initial work. This resulted in an additional layer of application which prevented the floors from being even. No one mentioned that the family room floor was not level until the kitchen floor had been completely installed. Barrinton wanted to charge me $560 extra to level the floor and $260 extra to ramp the carpet (which is still not level.) In other words, they wanted to profit from their mistakes--I refused to pay these extra charges. Also, they caulked sloppily, scratched cabinet veneer, forgot transition strips, and left the tile covered with a white haze. The installers did not space properly between the tiles, and was not careful in the use of spacers. There are noticeable differences in spaces between various tiles. In conclusion, this was a rushed, shoddy ceramic tile installation. I had to hire a wonderful hardwood flooring company to level the floor and install new flooring in the family room Then I will have to buy a new countertop. This has been an expensive nightmare. I wish I could give this company negative stars. read more