Very clean and secure storage facility. The owners are dedicated to making sure all of your storage…read moreneeds are satisfied. I saved so much money by changing locations from Woonsocket to MetroVault, in Cranston, RI; even if you are not in the area it's worth the extra travel. 5-Stars!

From the owner: Hot summer special: Get 50% off on your self storage at MetroVault this summer…read more No long-term commitment. Risk-free reservations: cancel or change unit type at any time. Express checkout: book in 3 minutes. Conveniently located off the Route 10 exit 4 ramp (across the street from Cranston Police Department)

Here we go again.... another $32 rate increase. The last one recently was $75. I now pay more for…read morean empty room than my car loan!!! Stay away!!

Prices go up and quality goes DOWN! Security code system replaced with tape on doors for weeks and…read moreweeks meaning the units are either open to anyone on the property...or not open at all as we discovered last week when the tape was not holding and we couldn't get in; I'm not kidding. Carts nowhere to be found...elevators not working...we are moving our stuff ASAP. Management....he threw up his hands telling us he doesn't know what's happening or when. This place is overpriced and unsafe. STAY AWAY!

The service was great and with professionalism It was a clean unit and dry controlled environment…read more The move was easy . 10/10

Lisa at Mink Street Self-Storage was terrible. She was one of the rudest people I have ever…read moreinteracted with. The elevator broke while we were emptying our storage unit, and not only did she accuse us of breaking it after we followed directions, but she held our stuff hostage for over 6 hours, and threatened to tow our Uhaul when we left it there overnight in an empty parking lot. She then asked us to inconvenience multiple people to satisfy rules that she made regarding switching our business account from a person who'd left our company to us - even after we'd been corresponding with her for weeks about transferring the account name over. She literally said, regarding a former coworker who was on vacation in Japan with young children, "I don't care that she's asleep. Wake her up!" I have never met a worse business manager than this person, or a person more terrible at customer service. Save yourself the hassle in advance. Go elsewhere with your business!

Having just moved to Rhode Island I needed a quick and safe storage facility, I'm happy I chose…read moreStorage Place! The facility is well maintained, and security provided is more than adequate, without impending on your access. They also have convenient carts throughout the inside of the facility for you to use and a drive up loading dock for moving trucks. Highly recommend this place!

From the owner: Brand new climate controlled self storage. Discover the convenience of having additional room…read moreexactly when you need it.

Everything ! They use only good, friendly, responsible people to do the moving ! I've used them…read moretwice and not had a single complaint ! The first time we used them there was a last minute complication with the house we were moving into and they held our furnishings in their 3 trucks for almost a week-toeing up all 3 trucks-and didn't charge me a penny extra ! I cannot recommend them Highly enough ! Thank you !

I highly recommend Gentle Giant!!! They recently moved me within the same town. From start to…read morefinish, the company contact I spoke with to the follow up contact person, and the four movers were all diligent, engaging, kind, earnest, and honest. To give context, I had a recent cross-country moving experience with an entirely different moving company that left me pretty traumatized from their level of deceit. This was NOT the case with Gentle Giant. They gave me accurate quotes. I was also able to readjust my list of items to be moved, and was reminded it was based on hours. The movers wrapped, prepped, and loaded my furniture swiftly and carefully, and went above and beyond at my new rental when I needed unexpected extra assistance. If I move again, I will absolutely use Gentle Giant and ONLY Gentle Giant!

I can only comment on the propane refill service as, that is all I used…read more I drove into the parking lot and easily found the propane service area. I went inside to let the staff know I was there and paid for my refill. Within minutes a female staff member was at the propane tank quickly filling up my tank. I would say overall it took about ten minutes - I would come here for propane again. Price was slightly cheaper than my usual place.

Had a tow package installed in my car. It didn't work. There were no brake lights. Didn't use it…read moreagain for a few months but needed to so I called them to have them fix it. They said I could come in the next week. I went in when I was told I could. The surly man behind the counter said they wouldn't look at it because I "didn't have an appointment" (which I had been told I didn't need when I called a week later). He said all he could do is order a new part. I asked if they could just look at it to see if it even needed that part because it could just have been hooked up wrong. He wouldn't even look at it. He then gave me a hard time because I hadn't brought it back sooner. It was only installed 10 months ago and used once. I had not had time to bring it back sooner as it wasn't needed. Regardless, it was still within the warranty period. My last car I had the tow package installed by cap city in Warwick. They did it right the first time, were courteous and professional. If you need a tow hitch installed, I suggest you go there instead.

Had a problem where they suspected damage years ago and they had to check the storage unit…read more.. Didn't get much info but apparently it was ok? We came in and everything was fine but we should have been notified immediately. This year the price has gone up closer to almost another extra 25-30 dollars if I recall and that's a pretty big hike considering it was like 50. Also considering the fact we were *NOT* notified despite them assuring us they sent word out (only after the fact when called) so I'm not sure if that was sheer laziness by not checking all the boxes or if they were just trying to pull the wool over our eyes. We literally only found out upon paying it after the new year. No mail, texts, or anything. We're thinking about cleaning it out and bringing things home because moving everything somewhere else or finding someone to do that would be too much of a hassle as I'm very disabled and can barely get out of the house. Can't fault them for this but not a very good situation to be in and I still hold a lot of grief regarding my father and another relative's deaths which is what forced us to get a storage unit in the first place because of my father's sister locking us out when I was still basically a kid. She took the house and lives literally right down the street from where we ended up having to put our stuff. I feel bad for the staff because just judging by the way they worded things and their tone of voice when asked about the increase ('it's the owner') he sounds like a piece of work

The good: The facility is clean, well-maintained, secure, and reasonably priced…read more I had to call the maintenance staff twice to open the freight elevator when it was stuck. In both cases they came promptly and were friendly. The bad: The storage lockers are open only from 7AM to 7PM, seven days a week. Maintenance staff is available only from 7AM to 3:30 PM, Monday thru Friday. Passengers are not allowed in the freight elevator. The elevator has both an inside door and an outside door, both on ground level and on the second floor. If all four doors are not closed and latched, the elevator gets stuck and you have to call maintenance. You have to climb a flight of 17 stairs to get to the second floor because you can't ride in the elevator.

Instead of sending notice by mail they send it by email to your spam folder . Horrible business…read more Don't waste your time . The competition in the area are cheaper and better

I have used Prime Storage, Warren for the past five years; starting with Covid. I find the facility…read moreto be well maintained and recently I added a second storage unit. I've worked with Ashley, office manager, during this period and have found her to be highly professional and willing to listen to my needs. While I have not always been happy when prices have been increased without prior notice, Ashley has shown a willingness to speak with management and often the price has been readjusted downward, to what I deem to be acceptable and a fair level. Overall, I feel the Warren facility meets our needs (we live in Bristol), is well maintained and, probably most important, I feel that Ashley has shown a willingness to work with me on maintaining a fair price, within corporate guidelines. Alan S.