Everything is overpriced. The most overpriced store in Hastings. Trying to put clearance stickers…read moreon things but still more expensive than the original price is an absolute joke. Im not buying winter gloves in the middle of summer for $25 dollars full price but with an clearance tag at $25 lol. Or a grill cover that costs $30 new only on clearance for $40 dollars. " absolute exploiting

This is a great Ace especially for our town because it save a lot of time, so we don't have to…read moredrive into GR or BC. Recently (today) I was very disappointed when I was Informed that one of the owners refused to have the American flagged lower, per the President of the United States, then when others called to inform her it needed to be lowered, she tried to act as if she wasn't a decision maker....that is extremely disappointing. I thought The owners were good honest people.

I went back to Wayland's hardware to get more live bait because the first batch of crawlers lasted…read moreso long in my frig I couldn't believe how nice they were. They were in the taller tubs and were great. Grand kid had a blast fishing with them. I bought 3 more tubs recently but these were in the small tubs. Put them in the same spot in the same frig, 2 of the containers turned to goo in days and the one I kept only about 3 crawlers look healthy, the rest on the verge of death. Recommend you don't buy any if they are in the small tubs and that you inspect them yourself before purchasing. Should not sell them like this.

I moved to Wayland just over a year ago and dropped off my Uhaul truck there. I needed help…read moreunloading the truck and they set me up with two strapping teenagers who unloaded the truck in a little under 2 hours (it took us 4 days to load it). I have found them to be very helpful in the store. Whether it's finding the right plumbing fixture or a screw for my screen door they are always smiling and helpful. The owner, Vicki, is a sweetheart.

I rented a U-Haul truck from Springfield Do It Center in Springfield, Michigan, and had a very poor…read moreexperience with an employee. I have shopped at this location for many years without any issues, and the staff I previously dealt with were always helpful. However, during this visit, the employee at the U-Haul counter was extremely rude. I had completed the initial rental process online through my phone, and when I arrived, the mobile instructions told me to locate the truck using the assigned truck number. That truck number was nowhere to be found, so I went inside for help. When I showed the employee the number, she responded sharply, saying she could read it and that I did not need to hold the phone near her face. She also said the truck number had nothing to do with picking up the truck because I would need a key anyway. I tried to explain that the instructions specifically told me to locate the truck, but she interrupted me and dismissed the issue. Rather than argue, I left. After years of positive experiences at this location, I am extremely disappointed and will not be returning. I used to recommend this business to others, but this experience changed that impression.

I went in with my dad and the lady at the counter was VERY VERY UNPROFFESSIONAL. She was with a…read morecustomer which was fine. Then she called my dad up to the counter and he told her that the numbers weren't matching. He tried to show her his phone as proof and she very absolutely the NASTIEST customer service rep I have ever had. I worked 18 years in customer service and never ever acted so immature with a customer. Then when he returned the key the so called "MANAGER" or whatever he was didn't want to listen to what my dad had to say. Saying that he was lying. Absolutely not! You don't want to take responsibility for your staff!!!!!!! I Was there with him!!!! I have used you guys before and had the gentlemen every time and he was the sweetest most helpful customer rep. I will NEVER EVER go to you again! I will also make sure to tell all my family and friends about you guys. How sad of the world we live in. If you don't like your job go someone else!!!! Period!!!! DO NOT RESPONOD BACK TO ME!!!!!!

Walked in the door I was the only customer at 2:30pm…read more Scrutinized visually by the two workers standing near the counter I proceeded to search for the multi-outlet extension cord I needed. Instead of asking me what I was looking for one of the employees trailed after me as though I was a shoplifter. Since I could not find what I was looking for I finally turned around and asked if they had the item I sought and if so where I could find it. Turns out they had a sparse selection and did not have the item I was looking to buy but I found a cheaply made cord I thought might suffice. It was expensive and the clerk was almost hostile when I plopped down a $20 bill to pay for it. No greeting, no thank you, nothing but nastiness. She counted out the change as though she was giving blood. Turns out the cord I bought would not work for my intended purpose but no way I was going back to that place to return it - ever. Now I travel the extra few miles to Menards or Walmart to puchase hardware items. I'd like to give my business to hometown 'small business' but not this store.

My only negative comment is that it was SO hard to find, gotta get something to stand out cause t…read morelooks like every other store front in that strip. The rest of this I couldn't speak higher of my experience with this shop. sooo If you don't want to read my gushing stop here and do your self a favour and GO HERE! instead of home depot, cause you will actually get the right tools and the right hardware that you need rather than a bunch of prefab crap that will rust, wear or fall apart within a year or 2. I went in for a few separate projects and needing a few different items for different weather, both high stress and weather and underwater chains and links. They had galv/stainless/zinc/bare options for bolts screws and chains. I thought I died and went to bolt heaven when I walked into their entirely dedicated second floor nut and bolt room. I got some stainless Nylock nuts and everything else that I needed. The lady who assisted me was both courteous and knowledgable, her and I discussed the projects and we confirmed our reservations and made choices on the right products. It set my under 15 bucks for everything and I was able to finish my projects to a T without a problem. For anyone who knows anything about building and tools, this place is the place to go, Im SO SO SO SO tired of the crap that you find at home depot and you just cant get what you need for spec projects (which almost every project is). You can tell when you see all the kits that someone has to half build so they can get the parts they need. Please go to this place and support local shops cause if they go out of business were screwed when we need to build anything that isnt a prefab kitchen or shed or some crappy plastering kit. This place is the bees knees!

Just got back from the local hardware store, man do they have a lot of merchandise…read more I was greeted upon entry and even though they were busy they took the time to take care of my request They employ a kinda older gentleman (I think his name is Tom) that knows his stuff Sad that he only works 20 hours a week but when he is in his knowledge shows This is the kind of service that a big box store ( Menards, lowes, etc) are lacking So with that said I'll be back sure as something else will need to be fixed or a part is needed Thanks guys

Their prices are very competitive and I always enjoy going here, and the only reason I don't give…read moreit four stars is because it's not got a huge selection, but it usually has all the little things you could need Ace also has a great rewards program that works at any store Every time I walk in this place they are super friendly and always willing to help me with just about anything I am doing around the house. They are a lot nicer and a lot more helpful than your average small hardware store Definitely worth the stop before going to Lowes and wandering around for an hour before you find the section you need Shop Local First

This is a great local hardware store. Great service and fair prices…read more I highly recommend!

From the owner: Call for Quote for Rental Center,Dock, Boat lift, PWC Lifts read more

This hardware store saved my day!!! Thank you so much Dick for helping me not only pick the right…read moretool I needed but also swap out the piece in my equipment. It didn't take long but it was a tedious task and he probably saw my anxiety and did not leaving me hanging!!!!! Thank you times a million. I do not live in this state but if I'm ever in the area for work I will patronize you guys when I can. Make sure you say hi to Nelly when you visit.

We love the convenience of having this place in cycling distance of our house, particularly as they…read moreb carry lots of useful items for boaters (we purchased our stainless dock from there, for example). Today, I spotted in their sign that they had free 2020 calendars available, which was incredibly useful as I needed a few blank calendars for a few different projects. If you need any extra desktop/wall calendar with some lovely images, stop in soon -- they still had dozens on my late January visit.

They treat you like family at this locally managed, independent, True Value. While the store is…read moresmall, it seems like they carry everything. We stopped by to pick up a few items in prep for the upcoming snow storm. And, I picked up some bird (squirrel) food for my feathered friends. Prices are great and they send coupons if your on their mailing list of preferred customers. The staff is unbelievably helpful. We talked to the clerk about snow blowers and he educated us about the different horse powers and motorized verses battery pack models. If they don't have something, they will order it for you. And they offer repair services on some equipment (such as lawn mowers). The parking lot is easy in and out. The staff will help you carry stuff to the car.

Just bought a push mower.. I stopped at Gales first very helpful associate but I wanted to see if…read morethere was anything cheaper comparing apples to apples not oranges. Looked at a couple places..exact price. Free delivery. Here's the difference. Gales $20 for delivery. Justin took care of registering my mower w/ Toro.so I could get the free side chute sent. I had also forgotten my manual at Gales.. When delivered within 1 hour sure enough it was included. Yes, I chose to pay extra . The great customer service, my endless questions were answered. With the staff workers, I always feel they're here for me. I've never had to hunt for someone to help. and the feeling that I made the right choice more then covered it