Quality Care and great people. Highly recommend. Best Hospital and staff I have ever experienced.read more

1 Star…read more Unfortunately, my recent experience at Mercy Hospital in Miami was extremely disappointing. I was greeted kindly when I arrived, taken to the back quickly, and placed in a room without much of a wait. However, after that, my experience changed. I went to the ER because I was experiencing very severe headaches with throbbing behind my eyes and temples. Walking made the throbbing worse, my vision felt slightly off, and I was experiencing intermittent ringing in my left ear. I explained that I had seen a neurologist the day before, who had recommended that I have an MRI and MRA to further evaluate my symptoms. When I explained this to the nurses, I was told that Mercy did not have an MRI/MRA available for me and that, if they did, emergencies would take priority. I completely understood that. I was not asking them to give me an MRI or MRA immediately. I simply asked if they could evaluate me and perhaps perform a CT scan or do something to determine whether there was an urgent problem. Instead, I was essentially told that there wasn't much they could do other than give me an IV with pain medication. I explained that I wasn't there simply looking for pain medication. I wanted to be evaluated because I wasn't feeling well and was concerned about the possibility of something serious. What upset me the most was feeling dismissed and as though my concerns weren't being taken seriously. I ultimately left the hospital in tears. My family has a long history with Mercy. My grandmother was treated there for cancer back in the 1990s, and my family always spoke highly of the care she received. That's part of why this experience was especially disappointing to me. I understand that hospitals have limitations, and I understand that certain tests may not always be immediately available. What I expected was to feel that my symptoms and concerns were taken seriously and that someone would make a genuine effort to evaluate me. Unfortunately, that was not my experience. One star. I sincerely hope that if I ever need to return because Mercy is one of the closest hospitals to me, I receive a very different level of care and compassion. Just terrible and sad!!

Review for Denise Cooks - Miami Jackson Neurological Intensive Care Unit…read moreI am Robert Anderson. On Monday night I suffered a brain aneurysm. After being transferred to Naples Community Hospital, they placed a drain to relieve pressure and a coil to stop the bleed, but they were unable to complete the procedure. I was then transferred to the Neurological Intensive Care Unit at Miami Jackson in Miami, Florida, where I had the privilege of being cared for by Nurse Denise Cooks. Denise is truly exceptional. From the moment she took over my care, she went far above and beyond in every way. She is deeply committed to her patients and treats them with genuine compassion and professionalism. Because I had no prior knowledge of this type of injury, her detailed explanations of every treatment and procedure were incredibly helpful and reassuring. She took the time to make sure I understood what was happening, which made a difficult and frightening situation much more manageable. After five days of being confined to bed, a friend planned to bring his future wife to meet me the next day. Denise went the extra mile by agreeing to shave my face so I would feel more presentable. She did an outstanding job, and that simple act of kindness meant the world to me. It is rare to find a nurse who not only provides excellent clinical care but also shows such thoughtful, personal attention. Denise Cooks deserves to be recognized and rewarded for her extraordinary efforts. She is a credit to Miami Jackson and to the nursing profession. I cannot thank her enough for the outstanding care she provided during one of the most challenging times of my life.

I'm not from the area however I hurt my back and had to be taken into the closest hospital. I was…read morethere from 8pm-6am. They take you in no wheel chairs available. people get up and share them if they don't have any on hand. I don't know if they're understaff or just overwhelmed. I did receive help from the staff and they were great! but maybe get help elsewhere lol this place was crash packed with homeless and in the hood.

I had an 8:30 Mammogram and ultrasound appointment at the our patient radiology department inside…read moreBayside Pavilion. Upon arrival at 8:20 I was told my appointment would be at 10:00 because the machine needed to be tested. When asked why the time change was not communicated to me they said the scheduling department was different from the radiology department. My mammogram began at 10:45 then followed by the diagnostic ultrasound. Afterwards I was informed that the radiologist was not available to review the results so I was delayed another hour. What should have been a 3 hr appointment took about 5 hours!! For me it was the lack of communication was frustrating and unnecessary. I will not be returning to the facility. HCA Mercy made me feel like an afterthought. Where's the professional consideration service that HCA Mercy advocates? Certainly it was overlooked today! If you value your time please don't go to the Mercy Radiology Center.

Hours waiting, no call with when my procedure should be, I think they forget this is something we…read morepay for

I have read the bad reviews and they're probably from non locals. I have been to other hospitals…read morein Florida and some are newer and cleaner and they don't have doctors. This one has some awesome surgeons and nurses. The rooms are great and they're clean. The waiting areas get a lot of traffic as most patients have more than one person with them. Speaking Spanish is a plus as they will always speak Spanish to you first. Parking is in parking lot is $1 for every 20 min max $8 a day or valet. They do validate which brings the price down a bit.

BEWARE of HIGH cost of medical appointments! MAKE SURE YOU SPEAK TO THE ESTIMATES DEPT before…read moreproceeding w/any appointment. Despite our outstanding health insurance plan (BC/BS PPO) I was given an estimate of AT LEAST $2500 for a deductible for an ENT appointment. Sole MIA location charges for a HOSPITAL visit PLUS outpatient services rendered that day. For ear pain my husband was billed for hospital AND outpatient services totaling nearly $9000 ! A UM Sole Mia ENT looked into my husband's ear and retrieved a tiny piece left from an ear plug. Done. Antibiotic drops prescribed. "Hospital"charges were over $5000 and outpatient facility and additional $3000 + totaling about $9000! IMO this is a terrible abuse of their patients needing care. Shame on UM Jackson. How is this even legal?

I cannot recommend Reset IV enough! My husband was feeling a bit hungover, so I decided to place an…read moreorder. Received a call from Mike within minutes and in about an hour, Mike arrived at our apartment. The process was seamless from start to finish. He began by asking the necessary questions, taking my husband's blood pressure and heart rate, and ensuring everything was safe before proceeding. He was extremely knowledgeable, explaining every step of the process in a way that was easy to understand. Not only was he professional, but he was also very friendly, which made the whole experience even better. The entire service took no more than 30-45 minutes, and my husband felt noticeably better afterward. Reset IV delivers incredible care and convenience. We were so impressed with their efficiency and care--definitely worth it and will be using again if needed.

Quick and professional. While on vacation my wife had a hangover and after the IV she was feeling…read moremuch better.

i had to go to the ER at Doctor's Hospital for pain and swelling in my elbow which turned out to be…read moreand a cellulitis infection and bursitis. The attention i received was excellent. Nurses Amanda and Irelys were very attentive and efficient. Dr. Miro was great. She had a wonderful bedside manner and was very methodic in how she proceeded to make her diagnosis. I had to get an xray and an ultrasound, both of which occured expeditiously. This is what an ER visit should look like when a pateint arrives in pain and nervous, a place where the patient will feel reassured and well taken care of becuse the professionals and snsitive, caring and comptent. 5 stars for the Doctor's Hospital team that treated me

Every nurse that ever helped me was absolutely incredible. They are all angels. They each made my…read morestay perfect. I wish I could have stayed there. They're all so nice, so giving, so empathetic, and so committed. Thank you all: you saved my life.

Un gran hospital excelente servicio las enfermeras son muy buena…read moreSe los recomiendo Un team de médicos excelente

You out patient surgery is ridiculous!!! You keep your patients in the recovery for over 3 hours…read morefor a little out patient surgery. Well we ALL know this is so you can rack up the bill. I have had these procedures done many times at different surgical locations. They have you out of recovery in an hour. Absolutely absurd!!!! We're on to you! I will never do a procedure here again! On another note. The nurses were all AMAZING and kind. They're just following your administrations money grubbing policies!!!!

I'm here to see Dr. Interian. Everyone here is so nice!read more

An absolutely incredible performance by Dr. Alvarez. My dog ingested a poison, we called and Dr…read moreAlvarez was on the case immediately. By the time we arrived, he had ascertained an antidote and within 15 minutes, our dog returned to normal. His table side manner was A+. Also the entire staff was kind, empathetic and professional. They charged a very fair and reasonable amount for the service provided. I would highly recommend this place for a pet emergency.

When Elly, my mini dachshund, needed emergency help for an injury, digestive symptoms, and…read morebreathing trouble, I was terrified. The team at VEG ER Miami began caring for her immediately. Elly received testing, medication, surgery, and hospital monitoring, and every step was handled with remarkable skill and genuine compassion. What impressed me most was how clearly everyone communicated. During an overwhelming emergency, they never buried me in medical information. They gave me a concise, one-page summary that explained exactly what had happened, what they had done, and what I needed to know for Elly's recovery. Their quality of care and bedside manner surpassed what I have experienced with most human doctors. Honestly, I would go to VEG for my own medical needs if they allowed human patients. Elly is recovering well, and I believe this team probably saved her life and gave us more time together. My deepest thanks to Gaspairn, Klipin, Bush, Comiesha, Nijoe, Nicole, Manu, Yuni, Brandi, and Denise. You are extraordinary.