I rarely rant about bad customer service and name the company, but today I will make an exception. I have had my pool serviced by Bartlett pools for about 5 years. In the past 12 months I have had nothing but problems, including my pool being constantly cloudy, me having to report repairs to be done at least 5 times before someone actually comes to fix the problem. The pool guy was here yesterday apparently. My pool was dirty and cloudy. The 2 top guys came out today and took absolutely no ownership of their failings. I asked to be able to speak to the owners, so they could be made aware of my continued problems with bad service, and was told they are not available to talk to customers...!! Over the last 5 years I have sent them so many customers, because of my job: needless to say, I shall never do that again! Oh yes, and if you happen to know the owners, feel free to let them know how I feel. Shame on you, Bartlett Pools! Shame!! read more

Unfortunately this is my first negative review on a business here on yelp. Bartlett pool service has been terrible. 9 times out of 10 you have to leave a message for them on an answering machine, and when it's an issue with the service, as far as my experience has gone, we never received a phone call back. We would always have to catch the pool guy when and if he came on his regular scheduled day. We had issues from consistency of service to algae filled pools, to catching an employee smoking weed in the company truck outside our home and in front of a school (cool, smoke weed at your own home or on your own time, not in a company car, during your work hours, at a clients home and definitely not across the street from a school while in session, unprofessional). When we were promised a service guy would come out on a Friday or Saturday morning to fix our green pool, nobody showed up (this was not the first time we've had issues, this was just the last straw) and we ended up going with Ty's Pool and Spa Service and Repair after having such a great experience with Ty when we called him to fix an issue with our spa months back. We got same day service with Ty and the problem was resolved within 24 hours. On top of everything else, when we were finally able to get ahold of Bartletts Pool Service to cancel, he said that he would be billing us regardless, was upset, and unprofessional. I'm sad that a local business that has been in service in our small community for so long has ended up being such a disaster. You'll find similar reviews on google, as well as here on yelp, so sad. read more

I hired this local company to service my pool when I purchased my home. I had this pool company for 4 years and in the 4 years they serviced my pool, I had 4 major issues with my pool turning green. Each time it was because the pool tech was not doing his job. One time, the pool tech did not service my pool for two weeks and my pool started to turn green. I called the main number and a supervisor came out to my house and he told me that HIS worker was not doing his job and had not serviced my pool and other pools in the neighborhood and they were turning green. Other times, the pool tech would literally spend 2 minutes once a week servicing my pool. I was home and observed him from inside my house. When I called to cancel my month to month contract I was questioned why I was terminating my contact with attitude. The supervisor asked me why I had not called him to inform him of the problems with the pool not being adequately maintained. I then told him that I did not have time to MICROMANAGE his workers who were not servicing my pool and he told me that "they" were doing their job. I then told him If they were doing their job my pool would not turn green (more than once). The supervisor was very rude and upset he lost my account with his company. Be very careful with Bartlett's Pool Service.. They have a high turn over rate with their pool techs for a reason. I have spoken to other pool owners in my neighborhood and they also told me they had the same issues and they terminated their month to month contract with Bartlett's Pool Service. The week that I terminated my services with Bartlett's Pool Service I was told they lost 10 accounts. That is 10 accounts in one week...that equals 10 unhappy pool owners. I now have a new pool company servicing my pool and my pool is much cleaner and the water feels fresh. read more

I had problem with my skimmer, and now the pool is worse off than before they came out to "fix" it. Busted an O ring, there is no water going into my filter, the skimmer does not even move. They tried to sell me a filter($500) and told them that I had just bought one from them a year ago. As I pay for their service call, I am writing this review. I will NEVER use Barltett Pools again. read more