I rarely rant about bad customer service and name the company, but today I will make an exception…read more I have had my pool serviced by Bartlett pools for about 5 years. In the past 12 months I have had nothing but problems, including my pool being constantly cloudy, me having to report repairs to be done at least 5 times before someone actually comes to fix the problem. The pool guy was here yesterday apparently. My pool was dirty and cloudy. The 2 top guys came out today and took absolutely no ownership of their failings. I asked to be able to speak to the owners, so they could be made aware of my continued problems with bad service, and was told they are not available to talk to customers...!! Over the last 5 years I have sent them so many customers, because of my job: needless to say, I shall never do that again! Oh yes, and if you happen to know the owners, feel free to let them know how I feel. Shame on you, Bartlett Pools! Shame!!

Unfortunately this is my first negative review on a business here on yelp. Bartlett pool service…read morehas been terrible. 9 times out of 10 you have to leave a message for them on an answering machine, and when it's an issue with the service, as far as my experience has gone, we never received a phone call back. We would always have to catch the pool guy when and if he came on his regular scheduled day. We had issues from consistency of service to algae filled pools, to catching an employee smoking weed in the company truck outside our home and in front of a school (cool, smoke weed at your own home or on your own time, not in a company car, during your work hours, at a clients home and definitely not across the street from a school while in session, unprofessional). When we were promised a service guy would come out on a Friday or Saturday morning to fix our green pool, nobody showed up (this was not the first time we've had issues, this was just the last straw) and we ended up going with Ty's Pool and Spa Service and Repair after having such a great experience with Ty when we called him to fix an issue with our spa months back. We got same day service with Ty and the problem was resolved within 24 hours. On top of everything else, when we were finally able to get ahold of Bartletts Pool Service to cancel, he said that he would be billing us regardless, was upset, and unprofessional. I'm sad that a local business that has been in service in our small community for so long has ended up being such a disaster. You'll find similar reviews on google, as well as here on yelp, so sad.

Tried to set up pool service in April. Main guy was out on medical, which was understandable, but…read morenever once did anyone set up our account, a contract, or communicate with us. Fast forward to today, I reached out because some guy came to service our pool (only knew because I'm home with a sick kid). The owner called me and said we'd been receiving service the whole time (news to us) and he'd like to start over. Then he made it clear he only meets clients before 3 pm through the week, and that it seemed like this wouldn't work. With all of the issues created by lack of communication on the businesses part, all we wanted was to meet face to face for a few minutes to set things up right. At that point, it was clear he didn't want our business. I'm shocked by all of this because the company gets great reviews, but they definitely aren't hurting for clients and their customer service is lackluster at best. We felt like just a number on a page from day 1. Definitely don't recommend this company. It's expensive compared to others and not worth the money based on what we experienced. We ended up having to do all kinds of service and troubleshooting in our own because the tech wasn't doing their job apparently anyways.

They are great, dependable and very honest as to what you need or needed. The employee were…read morecourteous and respectful..

At first he comes and saves your pool from turning green, comes every week to service your pool…read more(great job at it) BUT after three months of service he stops coming every week and is not consistent in performing their service. Overall, not so different from Bartlett pools service.

From the owner: Offering professional swimming pool and spa service and repair for people who want more than a guy…read moreto just add chlorine.

Sierra pools Co absolutely hit non stop home runs with our pool. Lowest quote by far and gave us…read moreall the bells and whistles. Our pool contractor treated us like family and answered all our questions, even if it was 9PM. Highly recommend them even if you get a pool and spa.

Matthew took care of our needs 100%, we are happy with our build. We had multiple quotes and…read moreMatthew had our business because he was knolagable has great ideas and was prompt with our rendering. Quality build for sure. Thank you sierra pool co.

Richard has been super helpful! Prompt responses, helpful information. We had a small issue with…read moreour pool that we needed advice and help on, and I'm so glad we called him. Will be calling again.

I needed my pool pump cleaned out and ready for summer. Richard Parker did a great job. My pool is…read moreperfect now thanks to him and his team.