I rarely rant about bad customer service and name the company, but today I will make an exception…read more I have had my pool serviced by Bartlett pools for about 5 years. In the past 12 months I have had nothing but problems, including my pool being constantly cloudy, me having to report repairs to be done at least 5 times before someone actually comes to fix the problem. The pool guy was here yesterday apparently. My pool was dirty and cloudy. The 2 top guys came out today and took absolutely no ownership of their failings. I asked to be able to speak to the owners, so they could be made aware of my continued problems with bad service, and was told they are not available to talk to customers...!! Over the last 5 years I have sent them so many customers, because of my job: needless to say, I shall never do that again! Oh yes, and if you happen to know the owners, feel free to let them know how I feel. Shame on you, Bartlett Pools! Shame!!

Unfortunately this is my first negative review on a business here on yelp. Bartlett pool service…read morehas been terrible. 9 times out of 10 you have to leave a message for them on an answering machine, and when it's an issue with the service, as far as my experience has gone, we never received a phone call back. We would always have to catch the pool guy when and if he came on his regular scheduled day. We had issues from consistency of service to algae filled pools, to catching an employee smoking weed in the company truck outside our home and in front of a school (cool, smoke weed at your own home or on your own time, not in a company car, during your work hours, at a clients home and definitely not across the street from a school while in session, unprofessional). When we were promised a service guy would come out on a Friday or Saturday morning to fix our green pool, nobody showed up (this was not the first time we've had issues, this was just the last straw) and we ended up going with Ty's Pool and Spa Service and Repair after having such a great experience with Ty when we called him to fix an issue with our spa months back. We got same day service with Ty and the problem was resolved within 24 hours. On top of everything else, when we were finally able to get ahold of Bartletts Pool Service to cancel, he said that he would be billing us regardless, was upset, and unprofessional. I'm sad that a local business that has been in service in our small community for so long has ended up being such a disaster. You'll find similar reviews on google, as well as here on yelp, so sad.

The inventory is light and overpriced, the staff wasn't very knowledgeable or helpful, and the…read morestore looks like the back of my mother's attic. It's fine in a pinch, but I wouldn't seek it out.

Anthony, the Manager of the Porterville Leslie's Pool Supply, answered all my questions, explained…read morethoroughly how to use product, was kind & courteous, and did not rush me. He was able to explain everything to me in detail, about what my pool needed and how to use product. Thank you Anthony for being very patient, well informed, and knowledgeable, a real pleasure to work with. Carole F

Tried to set up pool service in April. Main guy was out on medical, which was understandable, but…read morenever once did anyone set up our account, a contract, or communicate with us. Fast forward to today, I reached out because some guy came to service our pool (only knew because I'm home with a sick kid). The owner called me and said we'd been receiving service the whole time (news to us) and he'd like to start over. Then he made it clear he only meets clients before 3 pm through the week, and that it seemed like this wouldn't work. With all of the issues created by lack of communication on the businesses part, all we wanted was to meet face to face for a few minutes to set things up right. At that point, it was clear he didn't want our business. I'm shocked by all of this because the company gets great reviews, but they definitely aren't hurting for clients and their customer service is lackluster at best. We felt like just a number on a page from day 1. Definitely don't recommend this company. It's expensive compared to others and not worth the money based on what we experienced. We ended up having to do all kinds of service and troubleshooting in our own because the tech wasn't doing their job apparently anyways.

They are great, dependable and very honest as to what you need or needed. The employee were…read morecourteous and respectful..

Everything went well and I'm keeping them for monthly service now…read more I left on a two month vacation and the family member staying at my house didnt not clean or balance the pool all summer. It was green and disgusting. Mario came out and he and his work partner cleaned it all up as well as the filters, hoses, sweep and all. They came again 3 days later to check it out and made adjustments and my pool looks great! Just in time for me to enjoy the rest of summer. Thanks!

On yelp, they say their goal is to service the central Valley from Bakersfield to Fresno (they are…read morelocated in Visalia )but when I requested a quote, they said that they don't have weekly service in my area, which is in the central Valley(I am 15-20 minutes from where they are located) and it will be very expensive for them and for me and they can only do repairs I don't need repairs. I need a weekly service for my pool. I would not recommend them since they won't even travel 20 minutes they claim they service Fresno to Bakersfield

I needed a toilet flange replaced on concrete slab. Appointment was available the next day. The…read moretechnician called ahead, showed up on time, was courteous and professional. The quality of work was spot on. He went to work right away. Couldn't be happier. The job was priced right.

Quick service! I text the number and was added to the schedule for the same day. Problem was backed…read moreup drain. No visible clean out anywhere. They cleared the drain, found the buried clean out, and cleaned up after themselves. Cost was worth it. Highly recommended!

At first he comes and saves your pool from turning green, comes every week to service your pool…read more(great job at it) BUT after three months of service he stops coming every week and is not consistent in performing their service. Overall, not so different from Bartlett pools service.

From the owner: Offering professional swimming pool and spa service and repair for people who want more than a guy…read moreto just add chlorine.

I'm a pretty demanding customer. I ask a lot of questions, I want to understand what's being done…read moreand why, and I don't just write checks without knowing what I'm paying for. I have one of the largest pools in Eastridge Hills (31K gallons)...just moved in a year ago so things were a bit tricky. Emilio handled all of it like a pro. He's the REAL DEAL (I.dont.leave.reviews.!). He came out to assess our pool/spa system, explained clearly why the existing control board wasn't compatible with our equipment, and walked me through the options WITHOUT upselling me. We went with the AquaLink upgrade! System works beautifully. Everything's connected to the app, equipment is programmed, and he demonstrated it all before collecting a single dollar. Honest, knowledgeable, patient with a lot of questions, and genuinely good at his craft. If you've got a pool or spa in the area, don't overthink it -- call Emilio. -- Dave B., Fairfield CA - Eastridge Hills

I had a leak that needed to be fixed. Emilio responded quickly and luckily had availability and…read morecame out the following day. We exchanged a few messages, he was able to diagnose the issue via pictures and his price was excellent. He fixed the issue and was able to get the equipment running in time for a graduation party we had planned for the weekend. I'll definitely be calling him for future work and would recommend him to anyone needing help with their pool!

Finally, a competent and honest pool man! Straight shooter and a U.S. veteran. No "splash & dash"…read morehere.

Dan, from Backyard Pool Service responded the same day to our call for help! Our pool was a…read moredisaster and we had guests coming. Dan came out the same day to treat the yucky green water and even returned the next day for further cleaning and treatment. Our pool was sparkling clear within 36 hours! Amazing service with a smile. We would definitely recommend Backyard Pool Service to everyone wanting good service, reasonable rates and great results! Doug and Sharon