Dallas was absolutely amazing! I gave him my list of what we wanted. He found the most perfect car!…read moreFinancing was so so quick. I have never purchased a car that was such a smooth process! Highly recommend.

Kennedy and the entire staff were top notch. If you are looking for a used vehicle give QCM a call…read more You will be glad you did.

honest people..good rates Have been going here for 10 years…read morebest auto service in town1

Had a transmission issue on my way into work on Sunday morning. Pulled my Jeep into the dealership…read moreparking lot (as it was conveniently on the way) and called a friend to pick me up. While I have mixed feelings about the local dealership, my car WAS in their parking lot, so I figured I'd call them first to see about getting it fixed. Called them first thing Monday morning and they immediately informed me they wouldn't be able to look at it until the following Monday; when I mentioned that it might be a transmission issue, they said they only had one transmission tech, and he wouldn't be able to look at it for three weeks. NOT HAPPENING! So that's how I ended up at Jim's Transmission. To be honest, Jim's looks a little shady wedged in an alley between the two directions of Industrial Boulevard, but the guys working there were nothing but professional. Chances are, when you call you'll have to leave a message because they don't have a dedicated service writer or anyone to answer the phone, but they got back to me within an hour or so. Calling on Monday morning, they were able to have me in on Wednesday morning. By Wednesday afternoon they called me with a diagnosis and a quote, and by early Thursday they had it fixed, for exactly what they quoted. I've been going to dealerships for my service for the past several years and I honestly forgot that this level of no-nonsense mechanic existed. I'm thankful for the work they did and how quickly and affordably they were able to get me back on the road. If you're looking for a mechanic in Cumberland (especially for transmission issues) don't write off Jim's before you talk to them.

It's been around two years now since I purchased my car at Nelson's and it still runs great, no…read moreproblems other than somebody backed into the front of my car causing a small crack in the bumper. I cannot blame Nelson's for a hit and run. They have always treated me like family whenever I had a question or wanted an oil change or something. The car is still running great.

Just stopped by to see about selling my handicapped van, but ended up trading in my car and van…read morewhen I saw a 2018 Hyundai sonata electric blue 6speed sports car with heated bucket seats, back up camera, Bluetooth, blindspot detection and even airbags for my knees!! Perfect features for a 72 year old grandma who never thought about getting in a sports car!! I absolutely love my new car and David made sure I could get in and out of it easily!! He even made sure I could get my walker in and out of the backseat!! Excellent service all the way around!! He even helped transfer all the stuff from my car over to the new car!! I am one happy customer!! I would recommend Nelson Auto to everyone!!

Body shop and detail shop do very poor work. Will not be going back there again. Body shop people…read morevery rude!

They worked on my transmission and a week later it blew up. Stay away from this dealer at all costsread more

I have had a HORRIBLE experience with this dealership. I bought my truck September 29th of 2020 and…read moreI have had nothing but issues. They have had my truck in the shop at least 3 times since I purchased it. For a continuous stream of issues that are all related. They refuse to believe half of it until WE have to physically show them the issues. And now my warranty has ran out, they had it for approximately 1/2 of it, and it has a huge oil leak in the rear main engine seal and no shop in my area will touch it due to location. I will never use this dealership again and I will NEVER recommend them to anyone.

I have purchased two used vehicles in the past few years from Ben. Service was great. He went above…read moreand beyond to help me find something I could afford. I definitely will be dealing with him again. Hopefully for a new vehicle next time. I know many people that have bought vehicles from them including two of my sisters that both bought new vehicles and love them!

Terrible customer service, procedures, terrible work, terrible price gouging and lying on pricing…read moreand jumping up cost without any contact. On top of all of it my exhaust still leaks. You'll probably get ripped off here big time. And no you wont get your money back.

i delivered auto parts for awhile and became familiar with all the mechanic/car hospitals in my…read morearea. This one stood out to me because the owner is so genuinely nice. The first time I was there, i saw he was a part of a fundraiser for domestic violence resources and it gave me a lot of respect for him off the bat. Since then, i have had my car looked at a few times and they offer some of the most affordable rates i have found, WITH a years garuntee. for SURE recommend.

Followed a truck in transit online for about a month and contacted Auto Land Salesman Jim Foutz to…read morediscuss when the truck would actually be available. He said he hoped by the end of the month (August). I got all the details and decided I wanted to buy this truck. Jim said to send a $500 down payment and it was mine. I did that and started arranging financing on my own since due to my credit I could not get full financing through Auto Land. I got a call @ 9:30 am on the 31st and was told the truck was there and I needed to be at the dealership that day by 6:00 pm with my financing or it would be sold to another party who had "cash in hand". I informed Jim and Finance Mgr David Shetil that I couldn't do that before 09/04. David said that if I wasn't there that day they had another buyer that would be getting the truck so the sale could be counted in their end of month figures. What was the point of my putting $500 down as requested. As of today 09/08, I still have not received a refund of my down payment! I think their business practices leave a lot to be desired and as such will not be doing any further business with them. I am telling any outlet I have access that this business has no honor.

Everyone knows Dealerships usually rip you off but NOT this one! Very reasonable, very…read moreaccommodating and I have no reservations about calling them first when I have a problem. They recently towed my vehicle, replaced a starter and battery terminals, then dropped my car off for far less than all my friends guessed they would charge, including a friend who owns a gas station. Don't let the word "Dealership" scare you away from Accident Garage.

I recently traveled from Charleston, SC, to Timbrook Kia to purchase…read moremy 2025 Kia Sorento X-line. The experience was seamless. I'd like to thank my salesperson Allison Lemley for making this purchase stress free. Keep doing what you're doing. The entire Timbrook employee family should be applauded. Thanks to the finance manager, Michael Morris for making that process seamless, as well. Don't know if I'll be back for service (ha), that's a long drive. My brother purchased his 2024 Kia Telluride there and he tell me the service department is outstanding. Wish I could say the same for Kia dealerships down here. Anyway, thanks. Keep up the good work. Mark Wilkinson Charleston, SC

I can not stress this enough... but my service there was beyond fantastic. My sales consultant was…read moreMichael Marvin Jr. And I can not thank him enough. I went there looking for a 4x4 truck with in my price range to survive the winter. Needing to trade in my car and my motorcycle was my only option. Not only did I get to test drive 3 vehicles... the entire time Michael was super supportive and not pushing the sale on me. Rather letting my get a feel for each vehicle to see if it would fit my day to day needs. After dealing with 9 dealerships in the last few months... it felt relaxing to not be pushed, but rather inspect the vehicles I wanted. But in the end the used trucks were great... just not exactly what I needed. He asked me what I was looking for. Told him I needed either a 4x4 or AWD vehicle to survive through mud and snow. He asked me again though what I would want as features. Told him I wanted the latest tech so I can not have the need to ever touch my phone, I would like it to be blue, and not necessary but I love to have a moon roof again. He asked if it had to be blue? :-) and he showed me a 2020 Kia Sportage. I took it out for a test drive and immediately fell in love with the panoramic moon roof, the Auto Android and Apple OS, the lane avoidance system, the AWD, skid plate, vehicle clearance... the list went on after I test drove it and inspected the SUV. When I returned... all that was left was to hear what pricing the could give me for my Chevy Volt. It was the best trade in value period. No haggeling needed at all. The motorcycle... not so much, but that was a different branch's call... so I kept the motorcycle ;-) But the trade in value for my car was beyond my anticipation. That deal alone got me hooked, but what was even better... he got me exactly the price range I needed on that 2020 Kia Sportage. Including the warranties!!! The only thing I had a very hard time was keeping my hand out of the Halloween Candy Bowl, but making a decision on buying a car never felt more relaxed to me. I will definitely recommend them to anyone who is looking for a vehicle!