As a previous Chevy tahoe premier owner, i was and am VERY disappointed with chevy's service and customer service. However, Ford is 1,000 times BETTER than chevy. From the sales room to the service department, they make me feel like family. It's a breath of fresh air, to be able to walk in and EVERYONE greeted me. We bought a 2024 Ford Edge in the beginning of the year, that made me realize that Ford is the BEST ALL AROUND, and it lead me to sell the tahoe and got a 2025 Ford Explorer Platinum and I LOVE IT.. Oh and the Explorer is AMAZINGLY more spacious than the tahoe. God bless you ALL!!!! read more

Barton Ford of Suffolk - Car Dealers Near Me - Suffolk, Virginia

Was satisfied with the experience until it came time to put ink to paper and finalize the deal. I showed up early to my appointment to sign the paperwork and ended up sitting for 6 hours in the dealership waiting for the process to be complete. 5hours of that time was spent literally waiting around. I ended up staying well past the closing time and was constantly told that it would just be a few more minutes.... Had we not finalized the paperwork on the sale of my trade in and down payment I would have cancelled the deal and walked out. Even when the deal was done, I ended up having to come back due to issues with the paperwork. In addition, never heard from manager when I complained. I'd expect a better consumer experience. Just know when you go that they are not staffed to handle more than one deal at a time. Hopefully their Virginia Beach location is better equipped to deal with multiple customers. read more

Terrible, amateur service department! And worse dealership for not having what it takes to return a call to an angry (yes, after the experience we had, angry and frustrated customer). We have purchased a vehicle here and had another serviced over the years, which is why we decided to take that same vehicle back to them when new issues came up. We recently requested that they run diagnostics and were quoted +-$200, which we agreed to. The vehicle would not start which we told them before it was brought in that the reason it was being towed to them was because the battery was dead. We then get a call that they want ANOTHER $200 to DIAGNOSE THE BATTERY WE HAD ALREADY TOLD THEM WAS DEAD... not a great start. Had to fight to have them adjust the "diagnostic" fee for the battery. Then in order to diagnose the issue(s) we had it dropped off for, and after paying them several hundred $ to replace the battery because they said they could not jump it it to run diagnostics, they then reported back that they couldn't come up up with codes indicating any problems with the vehicle (we told them the vehicle was dropping speed on its own, and stopped while driving on two occasions). So now they've tried to charge 2 diagnostic fees for the battery we told them was dead and the issue causing the vehicle to lose power while driving, and they say it isn't throwing codes for anything and that they drove the vehicle to ensure no issue. Last, since they have the vehicle and a safety inspection was needed, and because they said the vehicle was fine, we paid for the safety inspection - they tell us everything is A-OK but we need new wiper blades - that's cheap so we have them replace the blades. We go to pick up the vehicle, start it and an error message that has been there EVERY TIME we started the vehicle before the battery died and after issues were experienced that caused us to need to have it looked at, immediately pops up again (service tire pressure monitoring system) and the smart-aleck service tech says he hadn't seen that dash error message and they "it's not uncommon for a vehicle to have new issues when being picked up by the customer". You've got to be joking right?!?! Because remember, they just ran diagnostics and told us nothing was wrong with the vehicle. Mind you at this point they have run up the charges to $600 and reported no diagnostic issues! We are in disbelief at this point because they are the "professionals" and we trusted them... note past tense "trusted". And things don't end here... the VERY NEXT DAY while driving the vehicle, THE DRIVERS SIDE WINDSHIELD WIPER THEY REPLACED THE DAY BEFORE LITERALLY FLIES OFF OF THE CAR IN THE RAIN! So now we get to stop at Napa and buy new wipers for the second day in a row. I call and ask for a return call to discuss this experience and have YET to receive the courtesy of hearing back from these fools. STAY AWAY! Especially as a woman, they will take you for everything they can and not even have the guts to return a call. read more

Probably the worst used car buying experience I've ever had . Bought a 2019 Trd off road Tacoma from them and the entire time I owned it was miserable the truck was messed up and they couldn't figure it out so I gave it back at least they refunded me I guess but the time I lost with work and my personal time was not worth it maybe they are better with new cars read more

I have taken my car into Barton a few times with little to no real issue, staff has been professional and courteous. The problem is obviously with the employer part of the company, they NEVER respond to employment inquiries, which tells me that I will no longer be using this company for my service needs either. Worthless. read more

After scoring the Hampton Roads area for a shop that would work in our RV (on a Ford F550 chassis), we finally found Barton in Suffolk. They took great care of the rig and we were on our way in no time. Thanks Blake and team! read more

I had been looking for a vehicle that was slightly larger than my Ecosport that I ought in 2020. I bought the Ecosport new from Barton Ford when I lived in Roanoke. Randall Bailey had been my sales person in that transaction. I read about the Ford Maverick and it sounded like it would meet my needs perfectly. I called Mr Bailey and test drove one, and discussed what I needed. He found one that the dealership had ordered that was exactly what I wanted. Mr Bailey arranged the details and helped me arrange financing. His communications with me were prompt and clear, the paperwork making the trade went smoothly. I could not have had a better dealership or sales experience. My new Maverick is a pleasure to drive and comfortable. The fuel efficiency is awesome read more

Made an appointment a week and a half out for 8 AM. I was the first one in line, waited 2 1/2 hours for a simple state inspection, remind you I had an 8 o'clock appointment. At 10:30 I questioned the receptionist and she said my vehicle hasn't been dispatched yet. Seriously??. Requested my keys and left. Why have appointment times if you're going to have people wait around for no good reason. Lack of service is horrible read more

Barton Ford of Suffolk - Car Dealers Near Me - Suffolk, Virginia

We have been bringing our vehicles here for almost a year and had yet to have an issue until our last visit. We paid 175$ to have a diagnostics on our truck. Well two days after picking up the truck my husband popped the hood and his engine cover was missing. He went back to get it and they had lost the bolts for it too. They did order us new ones. The sad part is that we had to call to get it back. No one took responsibility for the mess up until we called. So now we have had to make two separate trips there to get all of our parts. For 175$ you too can have your engine cover missing. They have lost our trust and we will find a different shop to take our vehicles too. This could have been avoided by a simple phone call to say we messed up. read more

Unfortunately after a front end collision I needed a new front bumper. Barton charged $5000 for this despite the truck not having any sensors or anything on the front end. Insurance paid that so whatever. But within two years the bumper had chips in it all over. They of course have started rusting in spots where these 100s of spots are. There is no other rock damage on the front of the hood or anywhere else the factory paint is but anything Barton touched looks awful. Of course I looked and now they outsource to Caliber so I'm assuming there is no recourse for me. But as a rule I'd clear of Barton if you need repair. If they have anything to do with it your vehicle will not be "factory fresh" in the least. read more

I did not buy my Ford here but they do all the service on it for me. From the moment I walked up to the service desk, I received top service. The next Ford I do purchase (hint in the photos) It will definitely come from Barton Ford. read more

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The service department is disorganized and they do service without asking your permission first. Using their consigner service, they just drop the car off leaving the key in the glove box without telling anyone creating a huge risk for theft. read more

I have had service done by this place and the staff was beyond rude to me. Furthermore I received a recall letter from ford and called last week to have the repair scheduled. I was told to leave my information and haven't received any calls back. I call today and same thing they want to call back because they are busy. When I mention I left my Information last time I was told by the receptionist she doesn't know what to tell me do I want to leave my name and number or not. Won't be using them... I can deal with tons of things rude people and bad customer service is not one of them. I am in market for a new vehicle too... won't be buying there and I live next door! read more

Great service! Friendly staff! They get my truck back to me by the promised time! Price for services are reasonable.

Do not go here. Bought a vehicle on a Monday and then traveled out of state. Vehicle was making a very loud humming noise on highway. Seeing as I was traveling with my 90 year old mother, I took it to a repair facility for safety sake. $1k worth of repairs including wheel bearing and brake hardware. Took vehicle back to Barton to get reimbursed for repairs. Not only did they not reimburse me, they admitted the vehicle was never inspected prior to sale. So I'm out $1k two days after I bought it, I've spent a day waiting for it to get repaired and I've now wasted another day arguing with the GM about reimbursement. Shady salesmen (Mike N.) lied right to my face about inspection, vehicle was never detailed, fog lights were disconnected and broken, plus the guy can't even properly attach a license plate. Don't go there! read more

I bought a new vehicle last year and traded in my old paid for Explorer. Process was smooth and I was a satisfied customer. This year I needed to sell my Mustang to them. I owed a little but was due a significant sum still due to agreed upon price I was offered. They have had my car for almost two months and have sold it also in the mean time. I however am still waiting for payment and am told every time they needed the title. VA and FL are ELT program participants. The lien was released in October once their payment cleared. I'm at am so pissed at this shady, unethical business practice. We will never do business there again once I receive my payment, and I will tell everyone no to do business there either. read more

Honesty, Integrity and Superb Customer Service. I have been taking my vehicles to Barton Ford for routine maintenance and service since 2001. Over the years I have come to trust the service staff to make necessary repairs to keep my vehicle running optimally. Tracy the Service Manager has been working at Barton Ford for a long time and is knowledgeable in all aspects of service. Friendly, professional the best . If you have a sick vehicle take it to Barton Ford. They will take good care of you read more

Bought a brand new car yesterday!! Mr. Randy Bailey was the man I dealt with, and he was great! I had a wonderful experience and they got me into the car I fell in love with! The whole team was amazing! read more

BEWARE! You deserve a no star rating. We took our daughters Mustang in for the airbag recall. When we went to pick the vehicle up, the service manager told us we needed the vehicle safety inspected. We knew this, but it needed some work done (issues my husband could fix). We got into the vehicle and the airbag light was on. The service manager was going to charge us for "looking into the problem". We took the car in for the airbag recall! So, they wanted to charge Ford and us to fix the problem! Once they knew we weren't going to pay for them to "look into it". They were completely rude and downright nasty! Trying to intimidate us! I wonder how they treat the elderly or the unknowledgeable? We took the vehicle to a local mechanic, the airbag was unplugged!!! Yes, they left the airbag unplugged and wanted to charge us! ***We have been waiting to purchase the Ranger once it is released. We will drive out of our way to go to another dealer! You have lost a customer! read more

Always have a good experience. Good customer service. No need of appointment for oil change or state inspections. read more

Barton Ford of Suffolk - Car Dealers Near Me - Suffolk, Virginia

Dealership will low ball you your trade and isn't willing to work with you on a new vehicle if you have anything wrong with it. Had to make several call back to the dealership on my own to check the status of my trade instead of the dealership doing their job and reaching out to the customers. Now I can see why there is different management every time I go there. Buyer beware of this dealership. There are to many ford dealers that will work with you and give you a great deal so do your research! Thank you sir for the response. In response to your reply it seems odd you offer the most competitive price for trades when I was offered 5K more from 4 other dealerships than your business.... I have purchased a vehicle elsewhere because of your poor customer service and will never purchase from you again and will suggest other do the same. read more

Amazing dealership! This was the best dealership by far I have ever been to. Devin Banton took care of everything in a timely fashion and with a smile. Thank you for the experience and giving me a great deal. read more

Brought my car in for an AC repair. Aaron in the service department stated that he contacted my warranty company for a claim to see if it was covered on Saturday when I dropped the car off. After calling my warranty company to see about the claim they told me no claim was made. Aaron then backtracked and told me "I would not of tried to contact your warranty company for this because I have been doing it for some many years I know it would not of been covered." He then was laughing on the phone when I asked him why he told me he did on Saturday and stated "What do you want me to do about this" and said "I do not know know what you want me to do you have already paid. Two times I called and was hung up on and laughed at for being lied to about a claim. Aaron then refused to give me his managers number and stated "you can not have his contact information and I will have to leave a note for him to call you." Extremely rude service. Extremely unprofessional for lying about making a claim. WILL NOT BE BACK!! Zero star review if possible. read more

Scheduled a visit, dropped off night before only to find that, next day when my service to be performed- diesel tech (only 1) was out and primary issue with truck could not be troubleshot. Transmission has a shifting issue between 5th and 6th gear, even sent a video from my phone to show the same and was told- technician doesnt know what the problem is- bring it in when it gets worse. Folks, this is a 2015, Superduty with only 76k miles. Facts, not opinion, consider what your taking your vehicle in for and where. read more

I took a 2010 F-250 diesel truck there to be worked on and had the worst service I've ever had at a dealer. It started out as a two hour job and ended up behind two and a half days. They broke a part while fixing the initial problem and charged me $1200.00 for their mistake. I feel that's very dishonest and I wouldn't recommend anyone take their vehicle to them. read more

Horrible experience with the dealership. They lied to me about turning in a lease. They said they don't accept lease returns which is a lie. Every dealership does. They informed me I would have to go all the way to Beach Ford because they don't do less returns and don't know how. They only told me this after I told them I would not be getting a new vehicle from them. When I was still shopping for a new car they informed me the process to swap lease vehicles at Barton Ford would be simple. Luckily Cavalier Ford knows what to do with ease and respect. What a shame. read more

Poor customer service from their service dept. Loyal customer for 12 years, bought 3 Ford's from dealership..won't go back.

I have never had a good experience with any dealership until I came here. I was surprised to find great customer service here. Heather was very patient with me and the manager Shane was extremely friendly. I have fully purchased my previous 2 cars and this was my first time financing. Chris was very helpful through the financing process and made it a great experience. He kept in touch and made sure all questions were answered. I left with the car I've spent years searching for and couldn't be more happy. Big thanks to Chris, Shane, and Heather there at Barton Ford. read more

Their oil changes are $10, but Cavalier Ford has cheaper rates on parts and labor. I was told to go to Big Ale's instead next time. However, customer service was great. They definitely helped me out with getting to work and back on their shuttle. read more

Took vehicle to this dealership for repairs because it was close to my house. Dropped vehicle off and over three weeks and still don't have vehicle back yet, with no date of return. Engine was taken apart and then pushed outside allowing for elements to due further damage and now dealership feels that this is okay and that there is nothing wrong with rust inside of an engine or dirt on internals of an engine. Had a meeting with service manager and general manager and got a lot of smoke and mirrors in front of me. Called Ford and got a completely different story from what the dealership said, along with documented dates from their computer system, this is why the dishonest part of my title. Do not take your vehicles to this dealership for any types of repairs as they will do you a disservice and your vehicle will most likely come back to you with bigger issues then you started with. read more

Poor service. No communication unless you call multiple times and Asst service manager still says she doesn't know and will call back in "20 mins" and never does. After several phone calls and 2 trips in person she still never called to say what was wrong with my vehicle. The dealership I bought it from does to tell me its almost $500 for some bs of it needed 2 keys and reprogrammed and it wasnt covered because it was electrical not mechanical. $500 for something that took an hour and half to get my car since I okayed it. Go to pick up my car and get it for my car to say "Key fob low battery" All that money and cant even provide a new key with a properly charged battery. Very disappointed in customer communication. read more

I am trying to purchase a car from there and no one ever calls back even the sales manager Bob. I have called him and was told to call back in 30 minutes so he could look over everything so I called back in 45 minutes and left a message because he didn't answer . Well it's 24 hours later and still no call. I'm going somewhere else . Same goes with the salesman Scott McCall. read more

The sales person was very pushy and followed me to the car several times. The deal maker man continued to run my credit even after I paid cash for the vehicle. The deal maker man then was no longer employed with the company with in a week. Very disappointed with their tactics. read more

I have recently had an issue with the dealership and left a review, the owner reached out to me and completely fixed the problem. He even followed up with me afterwards. I definitely didn't expect for this to happen but I am very thankful. After going back for the repairs the managers definitely provided better customer service. read more

After posting my original review I received a call from the president Bob Barton who discussed the situation with me. He is a great man of his word and honored the original deal. I then received a call from the sales manager Matt Duncan to follow up on the situation. I will have to say these two men are good business man and will stand behind their word. If you have an issue with the salesman I would not hesitate to get management involved. They got the job done and I can say I am very pleased about the way they handled everything. I will say the frontline staff need training in customer service. My wife is not comfortable going back after this situation so we will have our new car serviced at another ford dealership. read more

We took our vehicle to Barton Ford around 3pm on Monday... told them what needed to be fixed, b/c I had several mechanics tell me already, but didn't have the money at the time to have the repairs done when I was told about it... so waited until now... told them what I wanted fixed, and that we needed the vehicle back by Thursday for a long weekend trip! They called me ONE time and didn't try again as my message machine was full... ONE TIME. On Tuesday at 1:25pm (which only showed up on my cell phone after I called them and there was no indication prior that they called on my phone so I don't know how this is possible...) for approval to start work. She gave me an estimate when we dropped the car off, and I thought we had given our consent, however, since her estimate was $1000 less than what they are now telling me it will cost I suppose they needed approval. Well... YOU CAN'T GET APPROVAL IF YOU ONLY TRY ONE TIME TO GET THAT APPROVAL!!! Regardless, it is Thursday and I called them and was told they needed approval... here I was thinking I was going to be able to pick up my car for the trip and it would be fixed. What was I thinking??? Now I have to take my car NOT FIXED on a trip.... it better be drivable when I take it home because it was drivable when I dropped it off.... that is really all I have to say, except that they will not be getting any more business from me until hell freezes over!!! read more

This was my best car buying experience ever, and it was all because of three very talented people at Beach Ford of Suffolk. I first got guaranteed quotes from different dealerships in the area and Beach Ford offered the lowest price on what I was looking to buy. When I first contacted Beach Ford of Suffolk, I spoke with Tara Tolbert, she was very nice and helpful, she spent at least half an hour with me on the phone searching for the vehicle I wanted. She was able to locate 5 of them, then she sent me, via e-mail, the prices on each one of them including MSRP and the prices they are willing to sell them for after rebates/deals. She also e-mailed me the vehicles window stickers with all the specs, which allowed me to compare them side by side. I did not feel pressured at anytime. Once at the dealership I met with Lou Gehrig and he was phenomenal. You could tell he loves his job and loves interacting with people. Lou is very knowledgeable about Ford vehicles and he will spend as much time with you as you need to fit you in the vehicle of your choice. I did not feel that he was trying to push me into one versus another and felt he wanted me to make my own decision. He made sure I was happy with the vehicle I picked for the price I was willing to pay. He even let me drive it home, 30 miles away, for a few hours just to show it to my wife. When it came to financing, Mr. Ken Henry is a wizard. He knew how to maximize the rebates and get me the best deal available. He did not pressure me to buy any extras or unwanted warranty. He just simply described the product and the services and quoted me the monthly price change on all of them. It is unusual nowadays to find good service and people who care about and love their job, especially in the car sales business. So after meeting three professionals at Beach Ford of Suffolk, I was surprised and amazed, especially after dealing with some shady ones at other car dealerships. Thank you Tara, Lou and Ken for wonderful service. read more

Just would like to say Ranuan Davis was a great salesman, didn't hound, but was right there when I needed him to be. Great job by him.