I have nothing bad to say. They have a great and friendly staff that know what they are doing. I was quoted a fair price for the work I had done on my Jetta and it was done much faster than I was quoted. I won't bring The Volks anywhere else. Keep it up Ladies and Gentlemen. If you have a VW or Audi bring it here. read more

Went with this place because of the reviews - saw the couple of one stars and figured the good outweighed the bad. Turns out, there is some absolute truth to those one stars. Extremely rude and no accountability for being rude (there's literally nothing you can do about it, they'll talk down to you with no internal repercussions). I would absolutely recommend someplace that cares more about their customers. read more

Brought my 08 Audi RS4 in to diagnose intermittent AC cooling. The drop off process was quick and smooth. Once they had diagnosed the issue, I received a call with a detailed explanation of the issue and what the charges would be. The repair was completed and the AC is now fully functioning. I see there are several older reviews where communication was noted as an issue, my experience was totally opposite with communication being a strong point. I will definitely bring my other Audi's to HB Motorwerks when I need service. read more

My wife has an 09 VW Beetle, and I've been going to H&B Motorwerks on/off for many years. H&B has "ALWAYS" been my go to for serious repairs. Afters the Bug's warranty ran out, I realized the dealerships were very costly and always found more wrong then what was the current problem. H&B has always been upfront with what repairs are needed to get you rolling again. Their costs are moderate and the technicians are pretty precise when they troubleshoot the problem. So, when in doubt, cost comparisons wins out. Thanks again H&B, for the years of service fixing my wife's bug and keeping her out of my ear. read more

HB Motorwerks - The Wife's Bug! - Auto Repair Near Me - Chesapeake, Virginia

Only gave one star because you have to. Lester- who I assume is a co-owner, seems to be an okay guy. Paul- the other guy is a piece of work. If it is possible to have negative customer service skills- he wins. He is nasty, and acts as if he could care less if you are a satisfied customer or not. I used this shop in the past and was relatively satisfied, most of the time. But I preferred to work with Lester. My son just had some work there on his Audi, and unbeknownst to him, Paul decided to throw away his belly pan because it was attached to the frame with zip ties. The belly pan was fine. Did not ask permission, just threw it away. When he was called on it, and what he was going to do about it, he told my son they didn't need his business, were not going to work on his car again, and that he should f#&k Off! STAY AWAY! read more

I've taken two VWs here and Lester is fantastic. Up front with me, found my issues quickly, and everything was priced reasonably. Told me what to expect in the coming months with regular maintenance (back brakes need to be done soon) and gave me pricing. Found an issue Checkered Flag VW caused. CF replaced my clutch and forgot to bolt my catalytic converter back in. I told Lester I heard a rattle under the car before getting an oil change and he found it and bolted it back in at no cost. The other guy could use a lesson or two in how to talk to customers (seriously guys, address this) but I've only dealt with Lester with actually working on my car. Not a big enough issue for me to drop a star. For those complaining about Lester being informal, I appreciate that because he talks to you like a human being. I'll be going back when I need to. read more

Called this location based off a recommendation from another shop for a quote. Customer service rep told me I was "stupid" and "retarted" for asking questions regarding Cat removal within an exhaust system. He notified me it was very illegal and they are unable to fulfill this request. I accepted the information but was still met with disrespectful comments and personal interpretation of his views on car modifications and horsepower. They are the experts, hence why I called. In no ways was I arguing or trying to discredit the experience of the technician I was speaking with. I would definitely look at another shop that will supply information in a respectful manner and explain how the law works to "kids". Lost my business regardless of the work I called to inquire about. read more

5 Stars all the way! Checkered Flag VW told me I needed a new transmission, HB Motorwerks replaced the clutch and got me back on the road. Unbelievable... read more

Good bye Southern VW, the only place I will go is HB MOTOR WERKS now. Excellent service and great people. read more

4th time taking my 2012 Q5 there, this time my check engine light came on along with the EPC light, come to find out, well actually Lester found out, that there were mismatch plugs and wires....awesome job.... read more

What outstanding people with an in-depth knowledge of fixing whatever auto issue you may have.

Terrible customer service skills!!! I would not recommend them AT ALL!!!!!!!!!!!!!! They do not take responsibility for their wrongs and over charge you in credit card surcharges! read more

Took my 2015 GTI in for EPC light . Greeted by Paul, the most arrogant, smug service advisor I have ever met. He would not even look at me when talking. I was just trying to pass on some info that I had got from forums in our initial conversation but he did not want to hear anything I had to say. My better half just wanted the car fixed so we left it with them. Paul called the next day and said the car was ready and the price was 386.00 They had already done the work without even calling us. No problem as we were glad it was fixed, or so we thought. On the way to Chesapeake, my wife tells me that Paul called again and that he changed the price to 686 dollars. We could not believe it. We get to the office and he tells us that he forgot to add a part and the labor for part. He said he would take 10 percent off for his mistake. I was thoroughly pissed at this point, but we needed the car. We sat there for 4 minutes while he had a calculator trying to figure out what 10% of 686 is. He could not do it. He prints out a receipt for 631. We give him cash and he says Im gonna give you 40 of it back, so the total was 591, after he quoted us 386. I could not wait to get out of there. He was blabbing about the APR tune causing the issue. Had 60K miles on tune with no issues. Well, needless to say, I get 5 miles into the drive home and my car lights up like a Christmas tree. I don't thing he did a thing to my car. He ripped us off for 590. I knew this guy was bad news as soon as I first spoke with him. Read the rebuttals he makes when customer has negative experience with him. He is a total jerk. He can't spell, does not know the difference between ( there and their), and in that shop working on high end German vehicles. Trust me, this guy is a lout all the way. I did not meet Lester so I really can't say anything bad about him. I just wonder how these guys stay in business with this guy Paul making a first impression on customers. We ate the 600 dollars because I did not feel comfortable bringing the car back. Paul was getting ready to just throw parts at it and had no clue of what was going or what he was doing. It is pretty obvious that Lester must be the one with the real mechanical experience, but I don't know. . read more

We think they are the best or the best. This includes professional service and kindness. Our 11 year old EOS yellow engine light turned on while on a long trip. They took us in diagnosed the problem, fix something and charged little. We were on our way in less than an hour. read more

HB Motorwerks is the best VW mechanic in Hampton Roads. They kept my 82 Rabbit running like a champ and now they are the only mechanic I will take my Passat to. I recommend them to every VW owner I know and every one has had a positive report back. The staff is really friendly and extremely knowledgeable. Best part about them is the pricing. Compare their prices with any other mechanic and you will end up at HB every time. Their custom work is great to. If a replacement part takes too long to ship or is unreasonably expensive, they will probably just make a new one at the shop. This mechanic is great. read more

After bringing in my Audi A4 to them and having a diagnostic check on my engine, I was told of the issue to my vehicle. And they were fast to get it done, unfortunately my warranty did not cover the part . And respectfully, HB mother works didn't make me pay for the check engine diagnostic. I wish I could have gotten my car fixed but HB Motor works made me feel like a friend or family member . Great business doesn't offer a payment plan, wish they did read more

Manager should learn how to speak to customers in a professional manner, I am not your drinking buddy, I am a customer. My payed request was not met. Old, rusted hardware was reused instead of replaced with new. Was hoping to make this my go to shop, but now it's only there for last resort. Below is my rating breakdown; -Was my issue fixed? Yes, that earns 1 star. -Was I greeted with proper customer service from manager? No, apparently i'm the managers pal to be talked to like that. No star. -Was the work performed with quality? No, my special request that I asked for before I turned my key in was not met, no star. -Was the price right? Could be better but still kinda high, especially for the lack of quality. No, no star. -And finally the fact that old, severely rusted hardware was reused is what nailed it for me. No star. read more

I brought my VW to this location to have work done to the electrical system. I actually had to have it towed there from another location that caused more damage to it while trying to fix a separate issue. Their work was cautious, thorough, and was done in a timely manner. The entire time it was there they kept me updated on everything that they were doing and what it meant. Hopefully I won't need to use them again, but if I do, I'll bring my car here the first time!!! read more

I got an oil change and tire rotation here. They were amazing. They were competent, professional, and polite. They did not try to up sell me. They had me in and out. I would highly recommend them. read more

After bouncing around through 3 other mechanics, the dealership finally recommended me to HBs. And I can honestly say I've never been more pleased with a mechanic. My car was done for less than what I was originally quoted and quicker by an entire day. I will definitely return here for absolutely anything I need for my Passat! Perfect customer service, they answered all of my questions quickly and attentively. read more

For over 4 years, H. B. Motorwerks has been the only place I take my VW (a mk4 Golf) to be serviced. Lester and his crew are honest and hard working. They desire to do what's right and they always keep me informed and never give me 'the run around'. They tell me what things are urgent, and what can wait till my next visit. When urgent repairs are in fact needed I trust that, not only is the job being done right and with care, but also that I'm getting the best and most fair price. If you have a VW or Audi and you're tired of questioning the quality of work and the high prices you pay at other shops and dealerships then you should ditch'em and come to H. B. Motorwerks. Here you will get a fair price and quality trained mechanics who believe in honest hard work. read more

HB motorwerks is an awesome shop. They are probably the only place I fully trust to work on my VW. Everyone is very friendly and honest and you can count on them to get the job done right at a reasonable price. If you own a VW this is the place to go. read more

Took both of our cars here, one Volkswagon and one Audi. They were amazing. Very honest and very quick! Definitely coming back! Great value. Highly recommend. read more

For 7 years now I've had my Audi's serviced at HB Motorwerks after my neighbor recommended them. Whether for routine service or specialized work the quality of their work has been superb, the price fair, and communication excellent. I've found everyone at the shop to be friendly and helpful. I routinely work on my Audi myself, from pulling the engine, swapping transmissions, suspension work etc., but when the job calls for someone who really knows their stuff I trust HB Motorwerks with my car. Audi/VW owners in the Hampton Roads area are lucky to have this shop available to them. read more

If you own an Audi or Volkswagen these are great people to entrust with the care and maintenance of your car

These guys are exceptional. Really prompt service, solid communication, and they know their stuff while charging much less than the dealership! This is now my go to shop for all my german car needs. Not only did they handle the regular service but they were really good at diagnosing a problem with the car and helping me get the most affordable repair parts installed quickly. Best repair shop I've ever worked with! read more

The best VW/Audi shop in the Southside of Hampton Roads! From routine maintenance to custom aftermarket builds, this is the place to go. I have three VWs (88 Jetta, 2008 R32, 99 Passat Wagon) and have had routine and custom work done for the past 2 years. They have done a turbo build on my wagon, performance tuning on all my cars, and a transmission swap in my Jetta; I could not be more satisfied! Price is always fair and service is top notch. Great people here who know the VW/Audi platform very well. They don't gouge the customer on price and always recommend only the necessary services, not to mention the use of only the best quality parts. If you are looking for a shop to trust to do work on your VW/Audi, then this is the place to go. They have over 2 decades worth of experience with these cars and have builds to prove the quality of their work. Check them out on Facebook, too. 5 stars is not a high enough rating. HB Motorwerks rocks! read more

I was very pleased with the service I received on my wife's Passat. The mechanics were very knowledgeable and the repairs were completed a lot faster than I expected. They were friendly and extremely helpful. I will definitely be going back for any routine maintenance or repairs. read more

I've taken my Audi to HB Motorwerks several times over the past 5 years having routine service as well as custom aftermarket work done on it. They've always done solid work for a fair price and never tried to convince me to do work that was not needed. They also stand behind their service and are willing to talk about service options. I've found that they recommend what they think is best for their customer's car, rather than what is going to earn them the biggest service bill. I recommend them to other people I know who own Audi/VW vehicles. read more

I will NEVER go to Checkered Flag VW again. Several years back my Gov't ID card fell behind the ashtray. I went to C flag where I bought the Passat. I must have been wearing my stupid sign that day. I asked a man at the Service Desk how much to get my card back. He said (w/ a straight face $250) - I'll have to drop the transmission to get back there. Flabbergasted I left. Several days later I was in the Greenbriar area and saw the H&B Motorwerks sign. I asked their mechanic the same question. W/o a word he went for a screwdrive and 2 mins later handed me my ID. The charge? $0! I can only conclude that the Checkered Flag servicewriter must be on commission or is either incompetent or dishonest. I wrote VW America. No answer from them. read more

HB Motorwerks went well beyond my expectations. After some time dealing with different shops for my VW, I am very excited to have found this great shop. Not only was the customer service the best out of any shop I have previously visited regarding my car, but within hours they were able to find the mystery problem that no other shop, even the dealership, could. I was given an excellent price compared to what the dealer would have charged me for the work done. They also finished the work the very same day they notified me they had found the problem and I can clearly see they take the time and effort to make sure they get things done right for the customer. Everyone I spoke with there seemed extremely knowledgeable on these cars and I would highly recommend . Stop by here before you catch a dealer's price. These guys know their stuff! read more