Dr. Patel is very personable , kind and thorough. I came in to establish care and get an annual…read morephysical . I was able to make an appointment within the week. The wait was a little longer than I liked but not terrible. I didn't receive a call to confirm/ remind me of my appointment but I was able to get through to the office on the phone with no problems. I appreciate the time Dr. Patel took to help me understand my care and the next steps with a radiology order I was given. My husband is also a patient and he agrees that this clinic is very good and cares about patient health outcomes.

awful. didn't check my insurance prior to visit and told me I was not covered and wanted a bunch of…read moremoney to see me. I'm thinking since they did not call me after I set up the appointment a month ago, they don't want to see medicare patients, i.e. they don't like treating the elderly.

Always a great experience! Dr Wang is very knowledgeable and nice. Office is clean.read more

Okay service and care, but wait each time is at least 30 minutes. Seems like they don't respect our…read moretime

I came in for my annual check-up, and everything seemed fine until after I left. During the visit,…read morethe doctor asked if I had any questions or concerns, and I mentioned one simple concern. Later, I was surprised to see they tried to bill me for a second, separate visit on top of my annual exam -- even though I never agreed to or was informed about any additional charges. This is extremely disappointing and feels dishonest. I came in for a routine annual check, not to be double-billed for simply answering the doctor's question. I've already signed and completed my visit, and there was no discussion of extra costs at that time. Patients deserve transparency and honesty -- not surprise charges after the fact. I would not recommend this office to anyone until they fix their billing practices and treat patients fairly.

I have had a great experience with Dr. Shruja Patel and NP April. They have helped me resolve a lot…read moreof ongoing issues I had and have taken great care of my medical needs. They take the time to listen to me, and I always feel cared for when I leave their office. I also love that the wait time to see my care providers is usually not very long and they always take their time with me during my appointments.

I had a very frustrating experience at the Kelsey-Seybold Clinic - Grand Parkway Clinic in Katy…read more I scheduled a 4:45 PM appointment after being called by the clinic the day before. I followed every instruction they sent, completed pre-check-in earlier in the day, arrived early, scanned my check-in barcode, and checked in at the desk. While sitting in the waiting room, I received a text at 4:44 PM, one minute before my appointment, saying my appointment had been cancelled. When I went back to the desk, I was told they had been trying to verify my insurance for about 20 minutes, yet no one told me there was an issue while I was sitting right there. My insurance has not changed in over a year. I had taken time off work to attend this appointment and followed every step they required, only to have it cancelled without warning while I was already in the building. When I asked to speak to the doctor, I was told the doctor had already left just minutes after my scheduled appointment time. Very disappointing experience and a complete waste of time. All I did was show up on time, with my insurance card, identification and my debit card for a co-pay.

8.19.24 Came in for my annual check up…read more Of course they ask you to arrive 15 minutes early for your appointment. And as always I arrive early, check in and head upstairs. Arriving upstairs is when I am informed the doctor left. No idea when he will be returning. Someone could have called me to inform me not to drive 1 hour (one way) to this appointment.

Awesome everytime I go! Trey and Lucy are the best (: They always make me feel so comfortableread more

I went to this office after several ER visits for severe anxiety and panic attacks, thinking I was…read morehaving a heart attack. I was desperate for real help and a long-term plan. Instead, NP Lucy gave me only 10 pills, did not explain what she was doing, and left me to figure things out on my own. Each refill costs $20 and requires a 10-mile trip, which is not sustainable for anyone. The lack of communication and support made me feel completely unheard and unsafe at a time when I was already overwhelmed. Research has shown that African American women are often not listened to in healthcare settings, and unfortunately, that was my experience here. I had to push and advocate for myself just to get the basics, which only added to my stress. Patients deserve providers who explain clearly, listen fully, and create a treatment plan that feels supportive and sustainable. Sadly, that is not what I received here.

I was impressed with the level of attentive care given, from the first call to schedule a visit,…read morethrough my appointment and follow-up calls and meetings.

From the owner: Experience primary care designed for the 21st century. Our unique membership model provides easy…read moreconvenient access to high quality, individualized, affordable healthcare right when you need it and in a manner that works for you. Save money on your healthcare costs. An unexpected bill from a trip to the ER or urgent care that can cost thousands is easily eliminated with a membership in Katy Premier Primary Care. Experience healthcare focused only on you with no insurance red tape. Enjoy the flexibility of being able to reach your doctor by text message, video visits or in our office. Have access to the doctor whether you are in town or out of town. Whether you have good insurance, no insurance, a high deductible plan or use a health share ministry, we can help you save money on your healthcare costs.

Dr.Coria is great. He really listens to his patients and takes time to explain or listen to you…read moreeach appointment. The phlebotomist is great. The rest of the office staff is ridiculously incompetent, inconsiderate, and just difficult to deal with. From prior authorizations (6 weeks, and yes I called my insurance company and pharmacy), to making and having a dr cancel an appointment, the staff doesn't relate things to you accurately or in a timely manner. Which is too bad because it seems their drs are great.

Dr. Chuan-Li Fan is the best doctor for our family. He is easy to talk to. Professional…read more Approachable. In fact, I transferred all my family member records to his practice. My teenagers love his bedside manners. He always prescribes the right medicine and send us home with informational follow up resources. The ease of scheduling virtual appointments and communicating with him thru the portal is amazing. He is like no other doctor I've encountered in my life. His assistant Aida, is fabulous and sweet, she is always ready to listen to my family. They are a sweet gem team for our community.

I have been trying to retrieve my medical records for months now and I was emailed by Sandra that I…read morewould receive my records and it's been months. I need them immediately. My first time asking for my records was April 8th, 2025. Can anyone help me retrieve my medical records? What's going on?

I have been going here since January 2016. This is the best doctors office I've ever been to. Dr…read moreUbaldo is wonderful and so are his PA's, medical assistants and front desk staff. They do everything in office there from office visits, taking blood, to X-rays, ultrasounds, they also have a physical therapy room that I've never tried but looks good. Dr Ubaldo and his PA's are very smart and his front desk is so good about getting referrals done within 24-48 hours. 5 stars. I love them.

Dear So-called Doctors and Nurses of West Memorial Clinic, First off have decided to fire this…read moredoctor I came into this so-called Clinic seeking to get I've decided to get Assistance seeking steroids from this doctor driving there was a hassle of Paisley people running into me and my pressure up over 192/102 he stuck me in a room with no nurse looking after me which was very unprofessional. They didn't even give me water. They didn't even provide me with juice to lower my pressure and lower my pressure at all or check on I've been sitting and waiting in that room for an hour. I wouldn't even advise to go to this clinic. These people are rude and unprofessional. I strongly urge you not to go to this doctor you put a patient who has hypertension in a room by himself with his pressure at 192/102 I would never go back to this doctor again. I have decided to see the nutritionist plus driving. There is a hassle when people try to ram and rush into you. I went there to park in a parking space and one of his so-called patients was rude enough to call me a black African-American man and their so-called Attorney wanted to threaten to call the cops when I confronted this woman for her rude attitude I would not discriminate. I will not be discriminated against on any level. I wish this doctor the very best of luck, but I strongly urge all of the patients seeking him to find somebody else who is much more professional and equipped with no ineptness to leave their patience alone in a room by themselves     Sincerely, Randy Box

I have been going to this practice since I was in grade school (I'm in my 30s now) back when it was…read moreowned by Dr. Levine. I love Dr. Pimentel because he is down to earth, smart and a good doctor. A few months ago I felt awful and thought I had the flu. I walked in at 7am and begged to be seen. I got worked in within 30 minutes and promptly got a flu test to confirm that I did in fact have the flu. The nurse was sweet and turned down the lights in my exam room because my head was pounding, her idea! I got my tamiflu pills and felt better the next day. It is rare to get worked in so quickly and I really appreciated that. I've seen the guy dozens of times over the last 10+ years and I'm sure I have been a difficult patient at times but I love him and will keep coming back. My mom, stepdad, and husband also see him and love their experiences. They have long hours (like 7-7 on some days) so getting in around my work schedule is easy. My only complaint is the PAs, which I prefer not to see, but I always have the choice to see Dr. Pimentel so I am pleased. TIP: The wait can be long as expected in a busy practice so it's best to get the first or last appointment of the day.

Convenient location, plenty of parking, clean facility and friendly staff…read more Enjoy the care that the staff here provide. I especially appreciate the onsite lab for convenience.

I was referred to Dr. Indira Reyes-Contin after going to the ER watch center. The watch center was…read morenot at this facility but another hospital. She was very friendly and kind but there was one MAJOR issue that resulted in me feeling WORSE than when I started. If you're someone that's struggling with mental health you MUST read this. Or actually, JUST IN GENERAL. She asked a few basic questions and then some more detailed ones. I told her that my outside psychiatrist told me there's a possibility I have bipolar disorder. Dr. Reyes dismissed that possibility and explained that my symptoms weren't of bipolar disorder just MDD (major depressive disorder) and that it was "normal" to have these mood swings in depression. She prescribed me antidepressants (you don't EVERY give A-D to a person with BP). Started off with 5mg and told me that I'd feel su!cidal the first 5 days but it was a side affect of the medication (first off who even prescribes that?) Well that was not how I felt and I started feeling high the 3rd day. After 5 days I'd then take 10mg on the 6th day. I went through my first manic episode and it was HORRID. That medication worked INSTANTLY and I had immediate aggressive mood swings FAR from this "normal" she said. I made an emergency virtual session that same day this happened with Dr. Reyes and you'd think she would be worried but guess what, she was ignorant and told me to KEEP TAKING IT. "Your body has to get used to it for it to work," she said. What kind of doctor says?? I told her I had all of these symptoms and she STILL dismissed it as a part of the medication. Me and my dad were persistent that this wasn't my normal behavior and that I had gone from feeling grandiose to the next SECOND having an aggressive break down. The session was said to be 30min but it didn't even last 10min. Scammer. My manic episode lasted for TWO WEEKS and she wanted me to take it??? I would've died or kms if I did. I even started having psychological withdrawal symptoms but thankfully my mom flushed these meds down. I went from having to be in IOP to PHP thanks to her. Dr. Reyes should have serious consciences for her actions. I wouldn't recommend this "doctor" whatsoever or else she'll dismiss and belittle your situation. Just because you don't have all the symptoms of something doesn't mean it's NOT a possibility. In summary she's absolutely careless "practitioner" when it comes to the well being of patients.