Great Customer Service ! Repaired our Gas Range &…read moreRefrigerator, they gave exceptional service & were a pleasure to have in our home. Thanks John & Brad

Our ten year old fridge decided to go on a summer vacay last week. We called for help on a Monday,…read moreJohn came by on Tuesday, diagnosed the problem, told us how to temporize, ordered the part, and here we are all fixed on Friday. We have been using John and Brad for the past five years. They are prompt courteous, efficient and professional. And believe me, their fees are extremely reasonable. They are Ladner's go to service. We are so fortunate to have such excellent, "good old fashioned " service.

Our oven broke down in the middle of July and the retailer that we bought it from recommended Fast…read moreTrack Appliances which appears to be intrinsically linked to Ben's Appliances - their phone snd messaging systems are linked and they show the same address on their websites. While the initial call and appointment setting process was reasonably smooth, things went downhill from there. Once we got the quote and approved it, it took over two weeks before they ordered the part. They indicated that the part should take 10 to 14 days to arrive. Over the ensuing 8 weeks, whenever I called to get an update ( I only succeeded in getting through to them 4 times from over 20 phone/text attempts. I was told they either didn't know what was going on, the part should arrive today/tomorrow and/or they would get back to me with an update. Nobody ever called me back or responded to phone or text messages. We eventually called another service provider and had everything complete within two weeks. Completely abysmal customer service. I would recommend that you stay away from this company.

The response by the owner to my negative rating amplifies the lack of corporate responsibility I…read morehave experienced. Nobody gets up in the morning to write a negative report about anybody. Nobody has even time for that. Besides, I'm not the only one. It would have been more convincing to apologize to a disappointed customer and offer a venue to improve upon the experience. Many negative reviews can be changed into a positive one by smart business owners. Again, this opportunity was not even attempted here. Which serves to solidify my initial observation and impression.

I am writing to formally lodge a complaint regarding the handling of a recent fire incident…read moreinvolving a stove purchased from Home Depot, and the subsequent fraudulent assessment provided by your contracted service provider, Kirpal Calgary. , the interior of the stove caught fire, requiring the use of a fire extinguisher to suppress the blaze. The appliance suffered severe, irreparable structural and electrical damage. Allstate sent a technician from Kirpal Calgary to assess the damage. This technician conducted a completely negligent review. Despite visible charring, compromised internal components, and exposed electrical wiring sticking out of the unit, the technician claimed the appliance "looks good." It was abundantly clear that his only priority was collecting his service call fee, showing an absolute disregard for safety, liability, and professional ethics. I have provided numerous photographic records and video evidence clearly demonstrating that this appliance is a total loss and a severe fire hazard. It is deeply concerning that Allstate is choosing to accept the word of a negligent third-party contractor over indisputable photographic proof.

Our refrigerator & freezzer stopped working. Called Kirpal and he was able to send someone out to…read morefix it a few hours later. The technician did great in getting the job done the same day. He came prepared with a compressor which was the problem.

We brought our special needs son here for a passport photo in the photo lab. A gentleman named…read moreSamitha took his photo for us. It took a long time for our son to get the perfect picture, due to him positioning wrong or getting a bit squirmy. But Samitha stayed patient the whole time and never seemed annoyed. Even his photo-taking skills were excellent. The photo processing was also not too long, just about 5-10 minutes. If you're looking for a place for your child to get a photo, come to this London Drugs (and if you're lucky, you can ask Samitha for help) :) Thank you Samitha for your patience and excellent job! All the best!

I was witness yesterday when the young guy/boy who supposed being something like manager for the…read moreelectronic department laughed and was sarcastic when a customer asked him something about how he can raise his I phone storage!! First of all what kind of "management " and "service" is that?! Secondly why they have boys like him in that position?! Third have you ever think that with that kind of attitude someone is gonna send you to the dentist?!! Be nice to people because that's why you get paid...

We love Vacum Works Plus! Excellent company! Very…read moreprofessional and knowledgeable with great customer service and follow-up. We hope they stay in Ladner, Tsawwassen area....companies like theirs are rare nowadays!

Any business that wants to learn how to treat customers should come here. Every time I go into the…read morestore for repairs (abet minor) he fixes it while I wait. If it is a created problem he will advise and have it fixed by the time he says. Bought a vacuum there and everything was explained to me in detail. He did not rush you or up sale you. He listened to what you need and suggested the right one for you.

Murray has installed two shower doors, and glass for us. Once in 2016, the second time, the other…read moreday. Both times Murray was awesome, professional, took pride in his work, and he was a pleasure to work in our home. Thanks for a great install again.

I contacted Andrea & Murray at VanGo Glass to get a quote for a customer shower shield for a…read morebathroom renovation we were doing. The initial quote included installation and seemed very competitive. When Murray came out to do the final measure his professional approach and advice really differentiated this small company. When we placed the order they didn't require a deposit and the glass was ready to install much sooner than originally quoted. On the day of installation, Murray and his assistant had the job done in a couple of hours and left the site tidy. We are extremley pleased with the end result and would highly recommend.

Todd is an amazingly helpful guy! He has given us very wonderful service over many years, including…read moreextra advice for purchases and maintenance of appliances and reasonable costs. His advice about purchasing new appliances proved very correct on more than one occasion. When our old portable dishwasher was malfunctioning and we were unable to build one in because of different size counters, etc. he taught us how to do a factory reset on the circuit board of the old one, so that we have been able to keep it functioning for years until we finally have the new kitchen and new dishwasher ready to go. I would turn to Todd for any service needs and recommend him highly, as a person and a professional.

Had specific instructions to install dishwasher using garburator plug, instead he plugged…read moredishwasher into lighting load plug below sink beside the garburator plug, dishwasher ran and fried a $150 smart switch for lighting. When I called Todd to discuss, he denied any wrong doing, and wouldn't even consider covering any of the cost of the blown switch, and hung up on me. Wonderful customer service.