Convenient location. Small store makes it easy to find items. However today there was a stinky pile of dog poop on the floor. And generally a very dirty floor with dead flies, dirt and spills of products. No one there who could answer any questions about products. read more

Been a while since I've come in to the store. What in gods name happened. Horrible inventory availability. Didn't have many of the necessities for basic horse care. The store is absolutely dirty. What happened to this place... it used to shine!!! I walked out because they didn't have what I needed and there was sht everywhere. Totally chaotic. read more

We were tired travelers and couldn't make it home but didn't have dog food. I wouldn't get there until after they closed but needed a certain type of dog food. I asked if I could pay for it and have them hide it for me and they did! It's a little off the beaten path but they were the only feed store that had the food my pups ate. Thank you Basin Feed & Supply. read more

Last night I picked up a 90 lbs Shepherd to foster. He is an amazingly good dog, but a lot for me to handle. The workers here fell in love with him and were exceptionally nice. They spent a lot of time talking to me and helping me out with the dog. They 'donated' a couple of items to help me since his costs come out of my pocket. I am so grateful we stopped by and I decided to take the dog in to get a little socialization. I am writing this review because I felt thanking them verbally when we left, was not enough to show how thankful I am for their help and information. read more

Awesome service! Always acknowledged right when I walk in the door, and they always offer to help carry items out when I'm with my son.

Very young and Rude employees!! They need to screen these people better. Have no knowledge on anything and came off a bit racist would not help me at all but any white person walked through the door they jumped up real quick. Got followed around the store like I was going to steal something... Had to ask the lady to see if they carry a certain product to get her from breathing down my neck anymore... Gathered my stuff to purchase (over $300 worth) and I couldn't find one employee the young girl was in the back laughing with the other male employee after I asked if they carried sed products.. I just left my stuff on the counter and walked out.. went to ranch and home. DONT WASTE YOUR TIME or MONEY HERE. ALSO left a review on google but they payed to remove it.. complete BS read more

This manager is by far one of the people I would try and avoid. We ordered chicks, set to be picked up March 7, as we were told when we ordered. We get a call today, they need to be picked up TODAY or they're being sent to the floor to be sold! Aggravated and disappointed this is how they chose to do business. Against what we were told and what their sign said. Huge disappointment. read more

The cracked corn is moldy, and they sell it like that anyway and claim that it is not. It has 30% green/black kernels in it and smells horrible. This is the third bag I have attempted to buy from them, thinking they might get in a better shipment. I will not buy seed from this store again. I will buy from Ranch and Home. The prices are better anyway. read more

I love this store, they have everything I need to supply my families love of animals, gardening, power tools &Always super knowledgeable, helpful staff. read more

Well they are still selling sick pups too young to leave the mom! My friend just bought a puppy 7 weeks old. He died from PARVO. In fact the whole litter has PARVO! read more

Very greedy company. We bought a rabbit hutch two days ago. It is defective and our rabbits get out. The door is defective. I called them and the lady asked her manager and they said they would refund us the full amount. An hour or more later they called and said they wouldn't refund us because it was on sale. We are out 256.00. I can see if we changed our mind, but the hutch is defective. We didn't get what we are paying for. I will never go to this store again for our other rabbit for food/hay/ or a hutch. The receipt does not say no refunds on sale items and they did not tell us this or we would have never bought it. We decided to give them our business instead of going online through another company where the hutch was cheaper. So much for keeping business in the Tri-Cities! read more

I used to love getting my rodent supplies here, untill today. Customer service sucked, emoyees were rude and I had t9 drive 24 miles round trio.to return the wrong product when I asked.for bedding.pellets and they gave me sand and gave me attitude b3cause I wasn't happy I had to drive all the way back. I will be shopping at garners exchange from now on. read more

Bought a couple bags of fertilizer for my lawn there. Needed somewhat more than one bag so bought one sealed 50# and one partial bag with a hole in it and some missing. The gal offered me 15% off on the torn bag which I thought was OK, but upon getting home & weighing it, it was about 4 pounds short of what it should have been per pound at full retail. My bad for being cheap I guess. The real issue was that the fertilizer in the sealed bag was all wet when I dumped it in the spreader, gooey and a real mess. I called to tell them and was pretty much blown off, no apology or offer of any replacement or discount, only "I'll check the rest of them & thanks for telling us". Poor customer service and won't be going back. read more

Great store, great service. I have livestock & poultry, and basin feed store has provided me with tips, equipment, and high quality well priced feed for my animals. Would recommend to anyone. read more

I have been a customer at this store for a couple years now and they always give the best customer service. They carry all my feed out to my car and are quick and knowledgable. It feels good to support a local business. My son (and myself) love going in and petting the baby kittens and puppies they sometimes have. It's not a secret that people in the community will breed their animals or that they don't get their animals fixed and end up pregnant- Basin offers a great service to this community by caring for the animals and helping them to find homes quickly. When I was a kid, my siblings and I would go to our local general store with a box full full of puppies and some change so we could buy candy. We'd sit there all day find homes for our puppies. It's just country life and it's reality. Basin only charges enough to cover the feed and litter to care for the animals- they don't do it to make money- they do it as a service to our community. Great place and I'll be going here for years to come! read more

This is a great feed store. The boys are so polite and helpful. I purchased my Mini Aussie Shepherd from here and could not be happier.

I have never written a review on Yelp before but I was inspired to warn others after my experience today. I tried to buy 3 rawhides for my dogs and noticed when I was rang up that the price I was charged did not match the price posted at the bin (1.99 versus 2.29 actually charged). I mentioned the difference, and the cashier showed little interest saying "well, that is the price in the computer". I told him it was marked differently at the bin and he should look. I had to be a little insistent to even get him to walk to the bin where the price was clearly posted 1.99. He did not offer to refund the difference, cancel the transaction, or even apologize on behalf of the store. He couldn't care less. Not a big money difference overall, so I just left after determining that he would not see the issue. I will not visit this store again. read more