I'm so glad we found Rick and his facility! After being turned away by other kennels due to breed -…read moreI was so relieved to talk to Rick and his long and wonderful experience with all kinds of dogs! He gladly accepted our pit bull and him and his wife took amazing care of her! Prices are very reasonable! 10/10 we will be using him for all of our boarding needs!! And they offer doggy daycare!!

Forgot to finish this review a year or so ago. My dog came back extremely stinky and when we got…read morehome he ate so much food. I hope they've improved.

I'm so glad we found Ruff INN It! We had plans to be in the tri-cities area and on one day, we…read morewere scheduled to go on a tour that did not allow dogs, so needed to find a dog sitter/boarding in the area and found glowing reviews of Ruff INN It. To schedule an appointment with Ruff INN It, you must first make an account online, which is easy to do. This account allows you to upload your dog's vaccination records and also select a date and time for when your dog needs boarding. Soon after I created this and made a request of our preferred date, an employee called me to confirm the date and asked that since we were new clients, to schedule a meet and greet, which is their policy as they want to ensure that all dogs here are well-behaved and aren't socially aggressive with others. As soon as we came into town, we visited Ruff INN It for our meet and greet where the owner took our dog to the back area to introduce her to the other dogs and see how she reacted. He then invited us to come to the back of the area and see the facility. The facility is split into three different dog groups, depending on size and activity level. Our little dog was grouped with the other small dogs. For all the areas, there's an indoor area where they can sleep in one of the many beds and get water and they all have access to the fenced backyard area with artificial turf where they can play with the toys and balls, run around and go to the bathroom. Tons of space for the babies to play in! We dropped our little girl off at her scheduled appointment and the staff let us know that they would take photos of the dogs and post it on their Facebook for owners to see. When we came to pick her up, the staff let us know how much fun she had with other dogs, playing around. The owners of Ruff INN It are the sweetest people, too. I can't say enough positive words about Ruff INN It! If you're looking for dog boarding in the tri-cities area, this is definitely the spot to go to. Thank you, Ruff INN It!

We were in search of a place to take our two labs who aren't especially well socialized. I like…read morethat they requested to evaluate interactions with other dogs to ensure all will be safe and happy. And, that they require documentation to confirm up to date vaccinations. After they passed the evaluation, our girls had the most amazing day of play, running and great interactions! Staff are knowledgeable and kind, and we can't wait to go back. A tired dog is a good dog... two tired dogs is even better.

Taylor, You sweet angel. My saving grace. lol…read more My dog got out of the yard, rolled in another dogs POOP and was disgusting. I called her last second, she squeezed me in and literally gave me a new dog! 24 hours later he still is pretty, smells good, so soft, less shedding and LITERALLY HALF THE COST of anywhere else I've ever taken him. Mind you I have a 45 pound husky/corgi and it was $65...... Stop taking your pets anywhere else. This is the place!

We've been talking our dog to Renee since before she moved to Kennewick. She does such a great job…read morewith grooming our Sheltie. She looks and smells great. I recommend giving her a try!

Everything! My wife and I are well established. Clients at big river pets. They have an established…read moreline of products for all things. Fish. And of course, they have a really good knowledge base when it comes to picking out fish. They have a host of other small animals as well

Great selection on fish products and amphibians . Reptiles too. Great customer service for all your…read moreexotic pets.

Best place overall. You don't feel like you're dealing with tekermaketers/ salesmen, like most…read moreveterinary clinics in the area. The well being if pet and owner are a priority here. So very restful!

I brought my cat in because he wasn't eating. They won't make an appointment so you can only drop…read moreoff your pet. I meet with Vet Tech Adam and say he vomited up clear liquid. They call back and tell me my cat needs to be hospitalized because his liver enzymes are high. They're putting him on a IV and will take an X-RAY to see if any obstructions or issues. The next morning I call at 1030 to see how my cat is doing. They say he won't eat so I ask if I can see him. They say yes just come before 2:00. Savanna is the receptionist who takes me to a room and says they'll bring me my cat. I sit there for 20 minutes listening to the vet techs laughing and enjoying each other. I open the door to see if someone will help me. A different Tech asks can I help you? yes I'm here to see my cat and brought some wet food from home. They bring me my cat and leave. I hold my cat who is purring like crazy and try to feed him. The Vet comes in and introduces himself. We discuss the X-RAY and that he'll need an ultrasound which they don't have. They leave an estimate for $1500 on the counter. I look at the charges which include $15.00 for wet cat food. It's the 2nd day and he isn't eating so why are you charging us? The Vet tells me he wants the cat to stay another day because liver enzymes are high. It's a catch 22 because when a cat stops eating their liver enzymes climb so if he's stressed at the vet clinic he's not going to eat. The Vet tells me you can pick him up at 4:00 on Friday. He calls me at 1:30 and I miss the call. I call back immediately and the voicemail says the office is closed for lunch from 1 to 2. Now the Vet just called less than a minute before from that number! At 2 Chloe calls and tells me my cat is still sick and needs to stay. I tell her I'm coming to get him since the hospital stay cant find the cause. She tells me that I'm speaking to her in a raised voice and that she doesn't need to listen to it. I tell her how frustrating it is to be a client with a sick animal being charged $500a day for care that isn't helping, I go to pick up my cat and ask for my bill. The receptionist says " I'll print out a copy for you." I sit down and wait 5 minutes go back for the bill. She says" l'm in the middle of something and I don't have it" so why didn't she say that first instead of I'll print one out for you. The whole time you're waiting it's uncomfortable. The staff act like you're bothering them. No Customer Service at all unless you're a VIP customer and spend lots of money there. The biggest problem is the total lack of communication between the client and staff. There is no continuity of care so no specific vet tech is assigned to your pet. My cat was in their hospital for 3 days and I got one phone call from the Vet. When you call there for status no one can give you a straight answer. They're constantly saying "We had an emergency so we were really busy" it's an excuse for unprofessional behavior. I met with the Veterinarian and told him how I felt about his lack of communication. He apologized and later wrote in my pets history that "The O was angry about miscommunication and that he tried to call twice a day". Calling BS on that needless to say I'll never go there again!

The Ma'am who helped us or running the business was super sweet, straight to the point, and very…read morecommunicative!! My babies came back happy and ready to play!

Kano's came to groom our cat Remus this morning, who had several mats on his chest and his hair was…read morejust SO long and out of control. She did SO good with our boy and he looks so handsome. He already looks more comfortable and happy in his "skin"

We love Dr Kopp and everyone at blue cross!…read more They are very helpful and always check in afterward when it comes to care for our two best friends

Dr. Kopp is awesome! Safe space, easy going, and made us both feel comfortable! Dr. Kopp listened…read moreintently, shared his knowledge on tarter build up, and encouraged a little weight loss for Sonny.

When I adopted my dog I spent a lot of time searching which Vet was the best at the moment, I find…read moreColumbia Veterinary Clinic with a great staff and good prices, I use them for many years but now the building is empty and I do not know they go.... If any of you know where is the new location could you let me know? Thanks

Dog needed to be "fixed". I thought I would do a little research. I googled "Average cost of…read moreneuter". Came out to be $150 or so. So when I started calling all the local vets I was shocked to learn that it was going to cost $300 to $330 to get the little operation done. I went and asked around at work. "Definitely call Columbia Veterinary Clinic." What a difference. $127 for the same service!!! Now the place is a bit of a dive, but the dog doesn't care! The procedure is like McDonalds (and I say this as a good thing). It is an "in and out" kind of a thing. 1. You set up appointment 2. You drop off dog between 7:30 and 9:00 am (there is a line of people waiting to get animals checked in) 3. The talk fast and curt: they want information, they write it down and someone takes the dog immediately to the back room 4. You pick up the dog between 3 and 4, and they mean it. Don't be late or there is a fine. BUT DID I MENTION THEY ARE ARE INEXPENSIVE. Now I supposed you could go somewhere else, have a smiling vet come out, shake your hand, tell you how cute your dog is, and this can all be done in a new fancy building with dog leashes for sale hanging off the wall...BUT THE DOG DOESN'T CARE! And neither should you. Save the money, and take your pet here. Sooo much cheaper than anywhere else. BTW, my dog also had a hernia. Another $50 took care of it while he was still under. I am sure it would have been 3 times that somewhere else. One more thing...if this seems impersonal and you wonder if the vet is going to do a good job...there was research done recently on hospitals that specialize in heart surgeries (for humans) that showed the doctor who did surgeries all day learned to do it quickly and better than those who did fewer. I am sure this vet is a professional who knows his stuff...you don't meet him because he is doing what he does best, taking care of your dog.