Wow quick same day preventative maintenance and inspection of our system before we put our house…read moreon the market. Yuri was the tech that came out and wrapped the line set on our heat pump and checked our furnace. Older system but said it seemed to be running fine.

We bought a new house and the HCAC started acting up. I found a magnet for A&R Mechanical on our…read moreunit, so I gave them a call. The line was busy all day for four days straight. I put my information in their website to receive a call back. Nothing. It's been four days. I get that it's summer and folks are busy but you can't return a call? Even if it's to let me know you're covered up and I should look elsewhere? Why have a contact form on your web site if you're not going to contact me?

Don't use them. They billed me $360 for a diagnosis and then gave me an estimation over $1000 for…read morethe repair which was eventually done by another heating and AC company for $300 as a total. There are quite a few awesome heating and AC companies in Moses Lake. Polhamus should be your last choice.

How about quote your customer that requested a quote for a new heat pump in a timely manner. I was…read morenever quoted. Your loss, goodbye!

Our family has been using Cascade Mechanical for many years for our HVAC and electrical work. They…read moremaintained the HVAC for my in-laws before we purchased the house from them; and they have been awesome through a major remodel as well as the semi-annual maintenance items and when "weird" stuff happens. Good people!

I was so disappointed in this company. I went to Cascade Mechanical this morning to purchase a…read morecapacitor for my heat pump since my air conditioner had stopped working. While talking to the manager, I mentioned I tried a capacitor that was a different size which didn't work so I figured I needed to buy the right size and asked her if that could have been the problem with the one I had bought. She said the size shouldn't matter and that there was something else wrong with the heat pump, and that she could have a technician come to our house later this morning. The technician arrived, replaced our compactor which took approximately 5 minutes and waited an additional 20 minutes to make sure it continued to work. This $55 capacitor which my husband had intended to purchase ended up costing us over $400 for a 5 minute job. What a rip off!!!!

As a commercial building manager, I have depended on Central Washington Heating and Air for all of…read moreour heating, Air conditioning, and duct work needs. Les, the owner worked up a plan to replace all of our heat pumps, air conditioning units and thermostats which allowed us to take advantage of all the PUD energy savings refunds available. We have great warranties, and they respond to any problems imediately if possible. Central Washington Heating & Air has top notch employees, starting with the receptionist who is delightful, to each and every technician who go beyond just taking care of things, to making sure everything else is running correctly. Their technicians are knowledgeable, positive, well spoken and just plain nice guys. I am glad that I can always depend on CWH&A.

It was a great experience. Jessie, maintenance guy, called and asked to come out earlier than…read morescheduled which worked out great for me. Jessie was prompt and very thorough with system checks. Spent much longer than 20 minutes unlike the previous maintenance person from a different HVAC company. The cost was very reasonable even though i didn't use the fall or spring discounts. That's when i should have done it but be that as it may it was well worth the visit. He even checked to make sure the drain line was not clogged, again, something the previous maintenance person failed to do. I have a Carrier heat pump and CW HVAC services all brands which is a relief so you don't have to commit to the company that installed the system new. Great Job Jessie. Thanks for your expertise. Would highly recommend CW H&A.

If there was a zero star option they'd get zero WARNING:…read moreStay far away from this company. They installed my mini split system completely wrong, violating basic code and safety standards. The line set was kinked, poorly supported, and shoved through my wall with zero protection--leaving my system at risk of failure and my home at risk of damage. Multiple HVAC professionals have told me the install is so bad it needs a full tear-out and correction. This company's negligence has cost me time, stress, and thousands in repairs. I will also be filing a formal complaint with the BBB and reporting this to local licensing agencies. Hire them at your own risk.

Extremely expensive and the owner is rude. He charged me $500 for changing a filter and lied about…read moremice in my walls.

Noe Hernandez, Patriot Plumbing, has provided my monthly plumbing maintenance several times. I…read morehighly recommend him and Patriot. He is always very thorough, punctual, helpful above & beyond, and with excellent customer service.

It would be difficult to overstate my frustration with Patriot. Their technician was a no-call…read moreno-show for my HVAC repair appointment. I tried calling their office multiple times that day and each of the following days. Every time I called, both during regular office hours and on the weekend, I was shunted off to their messaging service instead of being connected directly to their HVAC team. It was unbelievably frustrating that I could not talk to anyone who could do anything to help, especially during regular office hours. I left a message each time anyway, but did not get a response from a member of the team until four days later. No part of this experience was acceptable. I understand that schedules change, parts don't come in on time, etc, but I cannot understand the lack of communication. I had to stay home the entire day of my appointment waiting for the technician, which disrupted my work schedule. I spent the next day at home too, just in case he or any other member of the team called and was able to make it out then, which meant canceling other plans. The only reason I kept calling after that instead of giving up and finding help elsewhere is because I had already paid over $800 to get a replacement part ordered. All of this happened after sweating through multiple weeks of Patriot's lead time that my girlfriend, our pets, and I spent in the summer heat with a nonfunctional heat pump. Now that I have my refund in hand for their "service", I have sought the assistance of another HVAC service company in town who actually picks up the phone when I call and shows up for scheduled appointments. I will be encouraging my friends in the valley with HVAC issues to avoid Patriot at all costs. I'm at a loss to explain how they're still in business.

I haven't used their company for services but was in a situation where I needed a place to park my…read moretruck for a few days and the customer service and hospitality was beyond expected!! I didn't have any money to offer but they weren't concerned about that. I live in Idaho and was passing but if I lived in the area I would definitely go to this company, everyone I had the pleasure meeting was super friendly and kept my truck safe!! highly recommend them and if ur on the fence just pop in there you'll see it's like a big family and will welcome u just the same!

I want EVERYONE in the Moses Lake area to know in my book Hochstatter Electric has REDEEMED my…read morejudgement, business and recommendation! I am specifically talking about the ELECTRICAL part of their business. They immediately responded to a request to inspect for our duplex sale. They were HONEST, ethical and prompt. I will tell you that not every electrical business in ML has this going for policy. HONESTY goes a LONG way!!! THANK YOU Hochstatter Electric for the prompt, HONEST service we received!! You are by far the most ethical electrical company we have used for our house sale! (No matter what others think this is still a small town and burning people is not going to do you any favors! Aka the other guys)

Called twice and never had a return phone call. All I needed was a yes or no I can do it or what…read moreis your timeline. Common courtesy return a call and don't ignore phone calls. I will never call his business again

Our air conditioner went out in record temperature of 113 and want to say Dillon Holden was our…read moreHERO of the day!!! I know for many others as well as he kept accepting calls from desperate people like myself! He came out same day (!) and worked hard to repair our air conditioner! Many thanks Dillon! I put you in my phone for future reference! Appreciate your positive and friendly demeanor! Much success to you!