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    Baskin-Robbins

    1.4 (14 reviews)

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    4 years ago

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    3 years ago

    Ordered through Door Dash but they cancelled the order 30 minutes into it. So I would say yes, their customer service is very poor.

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    sweetFrog Premium Frozen Yogurt - Pomegranate Bobas and Blueberry over Cheesecake/ Vanilla Froyo

    sweetFrog Premium Frozen Yogurt

    4.1(18 reviews)
    7.8 mi
    $$

    Back in California, I had a frozen yogurt place that I would frequent, and it was top notch. Since…read moreI was pretty exclusive with that place, I was always iffy about trying new places. What if they didn't have the right toppings??? I'm pretty particular about my toppings. One night, the cravings for froyo got so bad, that I bit the bullet and hit this new place up. Upon entering, there were some other people in there, but it was by no means crowded. The girl behind the counter welcomed us. The place looked clean and organized, so I started to feel more positive about this experience going well. They have a good selection of flavors, and "swirl" flavors. I chose the pineapple and coconut swirl. Highly recommend, very delicious. Then I went to the fruit section and was happy to find that all my favorites were there. This was going so well I was really hoping they wouldn't let me down in the crunchy department, and they didn't! They have CRUSHED WAFFLE CONES. I had never had that before, and it blew my mind a little. Service was courteous as we checked out, and while we were eating we enjoyed the music. Everything was delicious, and I'm so happy I can enjoy froyo without fear here. Now for the side story: When we were almost done eating a man walked in with a pretty large family. They got their yogurt, and everything was good. But then the man walked up to the register, asked the girl behind the counter something and went back to his table upset. My husband had overheard the conversation and said that the man had asked if he could get more yogurt (like, free refill style), and the girl told him he'd have to pay for it. This is what upset him. Before I continue the story, how did this not make sense to him??? I think of other situations where you pay by weight; at the deli you don't pay for 5 ounces, and then get extra free ounces! After a minute, the man got back up and started speaking to the girl behind the counter again, he was speaking quietly, so I figured he was asking a different question or seeking further explanation, no big deal...until he told her to stop being so cheap and started yelling (and calling her bad names) in Spanish! I was in shock because he was a grown man, and behind the counter was a young girl, and he was cursing at her (in front of his children) over yogurt!! He stormed off with his family after that, and I was left with my jaw on the floor. I know the side story had nothing to do with the quality of the froyo or the establishment, but watching how the poor girl behind the counter handled herself in that situation, solidified that we'd be returning. Both young girls behind the counter remained calm and courteous to the man, meanwhile my eyeballs were about to pop out of my head. I can certainly say that they've hired some good staff. Also, don't yell at customer service people, stay classy.

    This is my son's favorite place. We visited because they support local schools through fundraising…read moreinitiatives. There were plenty of options for frozen yogurt and a variety of toppings. The place was quite busy around 5 PM with kids and their parents, but it wasn't loud, allowing you to enjoy your dessert in peace.

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    sweetFrog Premium Frozen Yogurt - The Strawberries were so fresh

    The Strawberries were so fresh

    sweetFrog Premium Frozen Yogurt - Leia and her Orange froyo

    Leia and her Orange froyo

    sweetFrog Premium Frozen Yogurt - She loved it!

    See all

    She loved it!

    Baskin-Robbins - icecream - Updated May 2026

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