I have been going to this office for years because there are so few options for a rheumatologist. I have seen Dr. Nahlawi, NPs -Melodie and Tracy throughout the years, the visits with them are not the issue. Once the doctor or NP appointment is over, the doctor will order my infusions or medications and says that Candace will take over from there. The front office staff are an absolute nightmare. Candace has been the worst to deal with. I will try to call to follow up on scheduling or getting my infusions approved and even with calling every couple days, I continuously get sent to voicemail and no call back. This goes on for weeks at a time. I will call a different extension and speak to Gracie and ask not to be sent to Candace, please give the doctor a message for me, and I get sent to Candace and no call back. It takes weeks to get an answer, medication filled or an infusion scheduled. After a while its seems like they screen their calls because I automatically get sent to Candace's extension and voicemail if I call any other extension, it's very frustrating. I have heard numerous complaints from other patients. We are sick patients, we don't feel well, we need to get answers to our questions and no one will help. We need our medication to feel better. This has happened numerous times throughout the years. Thankfully I have new insurance and can get away from this office soon. I have spent many a day crying because my infusions are cancelled or not scheduled because no one will call me back. I end up having to make an appointment with one of the doctors or stop by the office out of my way to get a question answered, every time I need help. It's so unprofessional. I have complained several times to each doctor and no apology, nothing gets fixed. It's really sad, because most of us have an autoimmune and just feel awful every day, and it's like it doesn't even matter to them. read more

Terrible services!!! Do not reply phone call. Don't reply to email. Not able to get refills for medication. read more

Best arthritis doctor around! They care about you and help you understand arthritis better than any other doctor I have seen. And the PA is great! She's very nice and knowledgeable. read more

After being a patient of Dr. Al Nahlawi for over five I decided to find another Rheumatologist. I was not happy with the office staff or the care I received as a patient. With the condition I was diagnosed as having I was supposed to see her every three months. Within one year I only saw her once and the rest of the time I was assigned to the PA. I don't call that kind of patient care as professional or having concern for a patient. read more

First off, this on a second story building with small walkways, and I have a HUGE phobia of heights. I was shaking just getting to the place. They do have an elevator, though, so wheelchair accessible and easier for people terrified of heights like me. I saw Traci Morgan and she was so kind. I have a serious health issue going on but my bloodwork always shows up normal, so clearly no answers yet. Traci was very validating about that and compassionate. The front office women are also very nice and professional. read more

I waited weeks to see the doctor. When I got there, I was told she was not in. A waste of my time and disrespectful to her patients. I will not go back. read more

Unfortunately, my experience at this office was terrible. When I arrived, pregnant with twins after 2 miscarriages, the person who roomed me told me all the horror stories that she had heard of with twins (conjoined, one twin dying at birth, birth defects, etc). I was not expecting that level of trauma bombing while being roomed to see a rheumatologist. Honestly, the Dr was perfectly pleasant but the receptionist then put labs in and spelled my name wrong which made it impossible for me to get results. When I contacted this office to get the results they ignored my multiple requests. All in all, a very troubling and frustrating encounter. read more

I've been a patient of Dr Al-Nahwali for a few years. She has always been so compassionate and understanding. I had seen other rheumatologists in the San Diego area and they really weren't much help and made me feel like I was an inconvenience to them! This doctor actually listened to me and has me on the right course of treatment. Amber has also been very helpful. A pharmacist at CVS had messed up my prescription. She was very patient while I was explaining what the mix up was and she quickly got everything corrected. Thank you so much Amber! read more

I love Dr. Al Nahlawi, she listens, so important! And her assistant Traci Morgan is absolutely wonderful as well. They both are such great listeners. They both are wonderful read more

This is one of those reviews where you feel compelled to warn others. This office was a complete disaster. When you are a new patient they make it appear as if you're going to see a rheumatologist but on the day of the appointment they randomly switch your provider to a nurse practitioner with no prior notice or consent. This bait and switch tactic happened on both occasions even though we specifically asked to see a rheumatologist. Ironically, when booking these appointments there were 3 week delays because the "rheumatologist's" calendar was full. Wait times exceeded 50 minutes on several occasions and communication was subpar. This office also could not figure out how to access laboratory reports from Labcorp. read more

I've been a patient for about 6 years now. She always takes the time with me and listens. She has worked with me and has helped me feel amazing!! Her expertise is astounding. Her bedside manner is cheerful and happy. I have already recommended my two dear friends to her and they are feeling better as well. I highly recommend her ! You won't be dissapointed! Nancee Kerr read more

I WISH I CAN GIVE A ZERO STAR REVIEW. I have been trying to get in, referred by my GP for over 2 months. EVERY appointment has been switched to tele-med at the last moment which is not appropriate for my condition. Front office manager told me it is beyond her control and they have successfully tele-med since covid. (OVER 4 YEARS). FINALLY I decide to tele-med ONLY TO BE STOOD UP BY DR BASAM AL NAHLAWI for my appointment after waiting over 20 minutes. This is a major fail in my opinion. RED FLAG! DO NOT WASTE YOUR TIME!!!!! This is a total insurance grab of a facility with no compassion for their patients time and conditions. read more

I receive excellent from Dr Al Nahlawi and her staff; however, I can't contact the office. I always get a machine when I call. My refill requests apparently go unheeded. I never get a callback, even the one time they took action. Currently, I'm overdue for one of my medications. I called and left a message about this and so far: crickets. I'm looking for a new rheumatologist. read more

Until yesterday my experience with Dr. Al Nahlawi and team was okay. Appointments are relatively short, and reception is hard to reach, but neither of these problems are unusual for providers in the area. I stuck with Dr. Al Nahlawi after transferring to a medical group primarily because she seemed to genuinely care about her work. Now I regret that decision. I was supposed to have an appointment yesterday that was switched to a video appointment due to the covid surge. Video appointments don't work for me, so I left a voicemail ahead of the appointment asking if a phone call would be okay instead, but never heard back. 10 minutes before the appointment is set to start, I get a call from Miriam in reception to check-in. Once I'm ready to go, I ask again if Dr. Al Nahlawi can call me instead of video chat. I don't expect this to be an issue, but apparently, it is. Miriam says she'll check if the doctor is willing to do a phone appointment and puts me on hold for a few minutes. Then she says my appointment is canceled. The reasons given to me: 1) Insurance only covers video appointments, not phone appointments. Obviously, a complete fabrication by Miriam, which my insurance company later confirmed, but hey - the other reason for canceling didn't really sound fair on its own. 2) I postponed a lab test, due to insurance issues. The lab is unrelated to my condition, and has never returned meaningful results. I might have been able to talk to Dr. Nahlawi about this if she didn't cancel. I really needed this appointment, for more than just reviewing the lab that was ordered. When I explained this to Miriam, she made it crystal clear that they couldn't care less. She was unwilling to even ask the doctor to reconsider. It seems like Dr. Nahlawi decided not to provide me with medical care today because she didn't feel like it. To be fair, Miriam didn't bother to relay that this appointment was important either. But canceling for the reasons given was unprofessional to begin with. It's wrong, and it's idiotic. I think there's such a shortage in healthcare, that generally garbage people stay employed because there's always a next patient. Treating patients poorly just doesn't hurt the bottom line. Miriam's behavior was especially petty and shameless - but shame on her anyway. TLDR; Please don't cancel appointments without a legitimate reason, lie about it, and then refuse to reconsider. Some people are in pain and wait a long time for appointments. P.S. Miriam, you should stop lying to people you don't think know better. You're bad at it, and you aren't smarter than patients you talk to over the phone. read more

WONDERFUL PROFESSIONALS! This is the only Medí-Cal doctor I have that I am happy with. She is reasonable, tolerant and listens to what I am saying. She is a part of my team, working with me to figure out what exactly is happening (not against me like others have). I am so grateful for her kindness, respect, and professionalism. I know and understand her job is not easy. I appreciate so much that she hasn't become jaded or grown a God complex like so many other Medi-Cal physicians have. I am a survivor of physicians like that. Thank you Doc! I really appreciate you and have to show it!! :D read more

I absoutely was impressed by this Rheumatologist!! Very throughro, interacts with you and answers all your questions. I was giving up hope that the Rheumatologists in San Diego County were blah! I come from LA and was with USC-LA for 19 years where they are very detailed and they allow you to be involved in your health status/condition. I was going to another Rheumatologist in Escondido, sweet Doctor BUT NOTHING compared to this Doctor/Rheumatologist. I truly felt like a Patient and not cattle just passing through..." NEXT". Doctor ordered yearly test that OTHER Rheumatologist hadn't in 4 years. So pleased to know the is Hope in San Marcos ~ read more

Basma Al Nahlawi, MD - Rheumatologists Near Me - San Marcos, California

Caring staff. Professional at all times and very friendly. I'd recommend Dr. Nahlawi to everyone!!

This office really needs to reassess their operations..both times had to wait almost a hour after my scheduled appointments. Front desk service is a little bit of a crap shoot. Doc here appears overworked..pacing from patient to patient and forgetting things. Slow down..stop over booking so docs can have reasonable time with each patient read more

Dr. Basma is a fantastic doctor. Knowledgeable and willing to take care of the patient who is WILLING to sit there for an hour or more PAST whatever appointment you scheduled. Even for phone/video calls, you WILL be waiting well past appointment time. Also do not suggest if you have a white skin color you do not come here as EVERYONE with a darker skin tone no matter who will literally be allowed to cut in front of you when you are standing in line. Also they are seen before you are even if they arrive after you do. If you are referred to this office by your main, i suggest you return to them and ask for another office. read more

Some of the other negative reviews must have been written a while back or maybe the problem was on the patients end. The reviews actually scared me about possibly using Dr. Basma as my rheumatologist. That's why I'm taking the time to write this review because I don't want those negative reviews to scare anyone away like they almost did to me. So even though those negative reviews scared me I took a chance on seeing Dr. Basma and I'm so glad that I did! Dr. Basma and her nurses and team (ultrasound technician) were extremely nice, very thorough, and took the time to answer all my questions and concerns . And the office staff (which was really the ones that the people writing the negative reviews had issues with) have been absolutely amazing with me! Not only are they nice and professional but there have been multiple occasions where they went above and beyond to try to accommodate my needs. That's why I gave Dr. Basma and her office staff 5 stars and if I could give a higher rating I definitely would. read more

I wouldn't recommend this doctors office they don't answer the phone, answer to your voicemails, or patient portal messages. As someone who works in healthcare I know that patients questions and phone calls should be answered in a timely manner. I called because I was in pain and was able to get a same day video appointment which I appreciated. But what I don't appreciate is that after I did everything that I was told which was to go get my labs done and take ibuprofen I didn't hear anything back. I called the office to explain that I was experiencing pain and wanted to see if my labs had shown anything. They told me they would inform the doctor. I didn't hear anything back I called again and no answer, so I left a voicemail. No one returned my call so I sent a patient message which I never got a response. I called and left another voicemail. Yet again no call back. Then I got a call weeks later to confirm an appointment which I cancelled because at this point I am no longer in pain and Im not going to pay a co payment for them to tell me to take ibuprofen for pain when I am no longer in pain. I tell the receptionist who called me that I had left several messages which no one ever called me back she confirmed that messages where sent to the doctor and that she never responded to there messages. Today I get a call over a month later to ask me if I am still experiencing pain and to take nsaids. This is ridiculous this was over a month ago! I had to get a new rheumatologist because obviously this doctor don't care when you are in pain. read more

she was my first rheumy and i loved her ! i was sad when she moved but i eventually found her again but she did move soon there after. ive seen some terrible doctors after her but finally found one that is as good as she is. she was so nice to me believed me let me talk and wanted to provide many tests. read more

Dr Alnahlawi took the time to understand my health issues and provided me with great solutions! Friendly and caring. Would highly recommend to anyone looking for thorough patient care! read more

Dr Alnahlawi very patient and professional. She gives 100% patient care with all her pts. Working with her is nice and knowledgable. Learn so many thing about the practice. So happy I worked with Dr Alnahlawi. Highly recommend her to everyone read more