Dr. Al Nahlawi cares about her patients. She is kind and gentle. I was her patient for years…read moreuntil I moved. If her office staff are being unreasonable, and they sometimes really are, please don't hesitate to let her know. She wants to know how patients are being treated. She can't fix it if she doesn't know.

I have been going to this office for years because there are so few options for a rheumatologist. I…read morehave seen Dr. Nahlawi, NPs -Melodie and Tracy throughout the years, the visits with them are not the issue. Once the doctor or NP appointment is over, the doctor will order my infusions or medications and says that Candace will take over from there. The front office staff are an absolute nightmare. Candace has been the worst to deal with. I will try to call to follow up on scheduling or getting my infusions approved and even with calling every couple days, I continuously get sent to voicemail and no call back. This goes on for weeks at a time. I will call a different extension and speak to Gracie and ask not to be sent to Candace, please give the doctor a message for me, and I get sent to Candace and no call back. It takes weeks to get an answer, medication filled or an infusion scheduled. After a while its seems like they screen their calls because I automatically get sent to Candace's extension and voicemail if I call any other extension, it's very frustrating. I have heard numerous complaints from other patients. We are sick patients, we don't feel well, we need to get answers to our questions and no one will help. We need our medication to feel better. This has happened numerous times throughout the years. Thankfully I have new insurance and can get away from this office soon. I have spent many a day crying because my infusions are cancelled or not scheduled because no one will call me back. I end up having to make an appointment with one of the doctors or stop by the office out of my way to get a question answered, every time I need help. It's so unprofessional. I have complained several times to each doctor and no apology, nothing gets fixed. It's really sad, because most of us have an autoimmune and just feel awful every day, and it's like it doesn't even matter to them.

Dr Basma Al Nahlwai dismissed my symptoms and told me to come back in SIX MONTHS if my symptoms…read moreworsen. WORSEN? Im in disabling pain EVERY DAY! I have had 2 appointments with her that lasted about 10 minutes each, I was in the waiting room checking in longer! This is some serious medical neglect here. First appointment she told me to get bloodwork done, did not listen to my symptoms or history. Second appointment, tests clear come back in 6 months if you worsen, bye! At which point was I receiving health care? She said I had no arthritis in my knees and hands and my inflammation markers were good. Of course they were good I was not having a flare up that dat otherwise Id be IN BED!! I have precious tests that show inflammation, which is why I was referred!! I just got my mri back from a few years ago showing inflammation and Degenerative disk disease which specifically causes INFLAMMATION!!!! She did absolutely NOTHING. Only took my money and shooed my out so she could move on as fast as possible! Its been 3 days since that appointment and my pain is so intense today! Horrible doctor, scam artist in a lab coat. I wish doctors had oversight and accountability in this country but all we have is other patients to tell you BEWARE

HORRIBLE PRACTICE!!!!! Waited for over an hour. The staff is unqualified. Soo Hyun Jeong is not the…read moremanager.

I've been going to Doctor Brion for 10 years and he has managed my condition to the highest degree…read more He is kind , professional and his primary concern is your health. Earlier in the year I had a life threatening condition which put me in hospital for a month. My wife who was understandably frazzle was calling Doctors who I had pending appts. Dr Brion was one. He offered and did help my wife and contacted various people to explain my condition. She really had a load taken off her. Bottom line Dr Brion is not only a great doctor but also a great person

I was an established patient there in the midst of a cardiology work up with the doctor who Dr…read more Brion referred me to. Suddenly, (2025) I was told they no longer accepted my insurance. Today, while trying to locate a rheumatologist through my health insurance app, Dr. Paul Brion's name was listed as a contracted provider. I called United Healthcare (UHC), and Gabby confirmed that I am indeed listed as an active member with the policy and that Dr. Brion is contracted. We then called Sharp Medical Group (SMG) on three-way, and we spoke w Jonathan. He also told me that I am active w both UHC and SMG, and so is Dr. Brion. Jonathan confirmed that there was an auth on file. I was given the auth number and the dates that the auth was good for (5/1 - 10/28). When Jonathan called on four-way for us, Dr. Brion's answering srvc picked up, so Jonathan left a msg for them to call me to sch the appt. I called Dr. Brion's ofc a bit later to get sch'd. I just barely missed their call. The person didn't leave their name, but they did leave me a vm, asking me to call back to schedule. So I attempted to do so. (if I am able, I'll attach the transcribed message left by their ofc). When I called (solo), Brenda answered. She told me my info wasnt listed online in the Sharp portal, and there was no auth on file. She said there was NO record of me in the Sharp database. When I asked her if we could plz call them on three-way to clear up the misunderstanding, she literally said to me, "No; I have other calls." She acted as if I was inconveniencing her by calling. She left me on hold for an extended period of time before telling me she would not do anything to assist. I asked who the manager was and if I could speak with that person. She told me her name was Tiffany, and "she only works remotely." she says she's left Tiffany a msg to call me. So, I hv to call Sharp back to try to get assistance with sch'ing w Dr.Brion's ofc. Everyone was on the same page except the Dr. B's ofc. I spk w Amanda with SMG. She confirmed all the info I had gotten from the previous call w Jonathan and Gabby. Amanda calls Dr. B's ofc again, on three-way. Rosio picked up. Amanda again asked to speak with Brenda, who we were told "was tied up." After a couple of minutes, Rosio found my info online, and she noted I had been an est'd patient there since 2024. After Amanda offered her an auth and a ref number, Rosio said she DID see an active referral and authorization on file for me... They just needed my PCP to change one of my procedure codes from a "99215 to a 99214" (A procedure code ofcs use for billing purposes. If Im able, I'll attach a pic of the comparison between the two billing codes. After establishing it was a procedure code holding things up, Amanda directly asked Rosio why Brenda turned me away. She said was bc Brenda told me I needed to have those codes updated. That was absolutely not the case. Brenda gaslit me, and she stonewalled the appointment process. She never mentioned a procedure code. I would've been happy to contact my PCP's office to request the update on the auth. Brenda told me I wa in the system at all. There's no authorization. Open and shut. "Leave me alone." My professional and personal lives hv been consumed with medicine and Public Health. other pts would give up. I'm not trying to rob a bank. I'm trying to sch a follow up appt w my doctor. Ultimately, I wasn't able to sch the appt I've been working on all day. Fortunately, I felt very seen and heard by Amanda w SMG. She also noted the way in which we were brushed off, and Rosio was covering for Brenda in that call. Amanda commented to me that Brenda's behavior was completely unacceptable (she actually used the word "embarrassing") , and she'll be reporting his ofc and staff to management within SMG. She apologized to me for the way I was treated, though she doesn't work for his ofc. It's challenging to hv many different specialists and continually be given pushback as if I am (you are) doing something wrong by trying to sch an appt. Pts shouldn't end up in tears after calling your ofc. If you treat me that way, you treat other patients the same. We all know the expression, "one bad seed..." This is unfortunate. Dr. Brion is an excellent doctor. As a patient, you have options. If the staff is abusive, try to find another doctor.

The Staff has been very nice and Dr Rivera and Alicia Gill PAC have been really good listening…read moreto my concerns and prescribing the right medication for me i am so much better now thank you so much

I was trying to hold off on this review until I had a few more visits in. But I cannot. I called…read moreto get an appointment as a first time patient (doctor recommendation) and the only available was two months out. I've waited this long, I can wait a little longer. Happily, a cancellation opened up a spot for me much sooner. I hurriedly filled out the requisite forms that were emailed to me, very convenient. The office is located in a small medical/business building that, fortunately, has quite a few handicapped parking spots. I was early, lunch time for the office, but was let in to wait which was very nice. I can't say enough of how lovely everyone in this office is. Very nice, accommodating and friendly. I felt very comfortable. I'm also very hopeful Dr. Rivera can help me with my health issues. For now, I am waiting on the results of a blood panel which may determine my diagnosis. Either way, there seems to be options on helping me feel better. Did I mention how wonderful everyone in this office is?

Etieva Bejko is an amazing doctor. She listens to what…read moreproblems you are having with your arthritis and recommends the medications that will help you feel better.

Dr Bejko is wonderful. Communicates well and doesn't rush you out of the office. She is truly…read moreconcerned with all my issues and has been a great help.

I have been sick a long as I remember . I have seen multiple rheumatologist over the years…read more I have been told that the pain is in my head, I am just being a drama queen and on. I finally was lucky to get an appointment with Dr McLean Dr McLean is compassionate, smart, she is not reluctant about diagnosing your symptoms . When I am visiting her office the staff is super friendly and patient. They are respectful and know that you are in pain. They listen to you and if there is anything that needs to be done , it gets done. I am humbled to be under Dr McLean care Her compassion and knowledge speaks volumes about her practice. Thank you Dr McLean .

Dr Kaplan is brilliant. Spent 2 hours with me & my husband explaining reactive arthritis to us. He…read moretreats the person, really listens to what you have to say. His bedside manner is exceptional. His office called my home the next day to check up on me. I am so fortunate to have found Dr Kaplan.

I needed an injection for a trigger finger. Dr. Fishel, a sports medicine doctor did it…read morepainlessly. He left for a position as a team doctor in Chicago. I assumed the lady who took over his primary practice could do this too. She could not and referred me to the worst place I have ever been. Dr. Brion told me not to move and I didn't. The injection, whatever he did, hurt so much, my helper heard me screaming outside. The pain did not improve. I had to keep ice on it all night. I tried bending it, as I could by using my other hand before his shot. It hurt like hell and felt like it crunched. I put a finger brace on it to prevent accidental bending. These make the finger stiffer. This is the second bad recommendation. My bad. I will never see another doctor without checking reviews. Health-grades is not trustworthy because it is paid by medical organizations, so remove bad reviews and add five star ratings, add good reviews sometimes too.

Office personnel very rude First waited a week after leaving…read moremessage. No one bothered to return my call Second they answer phones whenever they want. They do not follow their own business hours Third today I tried to make an appointment and they were so rude even asking me if I knew what rheumatologist was Do not recommend And no place to call or leave messages

I was referred to this doctor in 2020 by another doctor stating Dr. Rivera was supposed "expert" in…read morethe area I was being referred for. I scheduled the appointment and there was a month wait. I went to the appointment. She walked in, asked "how she could help," in a polite, but clueless manner, I explained what I was being referred for. She explained there was no laboratory test testing for this, and proceeded to read out a checklist of things. Doctors look for in diagnosing said condition. To which she briefly assessed me for and was like " no it doesn't look like you have this, can I help with anything else?" from start to finish I was literally out the door in 10 minutes upon entering the exam room. While she was polite, as were the staff, I really felt like this was a waste of my time and co-pay money.

The poor ratings are real. Poor staff support, disrespectful supervision, and lack of empathy…read more Steer clear.

My wonderful family MD Dr Michael Stuparich retired before covid. I tried 2 other Kaiser MDs and…read morehad a bad experience with both of them. I went to Dr. Cheng Lin Lee next and am very happy that I did. He Listens, he is Kind, he has effective communication in explaining things, he shows interest in what I have to say, he is respectful of my time and knowledgeable about my health concern issues. I am happy that he is my new family MD and would recommend him highly.

Called for an Urgent Care appt and lucky for me Dr. Cheng Lin Lee was available. He saw me quickly…read moreand very gently examined an extremely hot infected bee sting that showed clear signs of cellulitis. Being assured the stinger was out he listened carefully to past history of idiopathic infection and ordered the proper antibiotic and tetnus shot. I was touched by his kindness and thorough care and ability to ease anxiety. Would love to have Dr. Lee as my permanent Family Doctor.