worst experience. wish I could give it 0 stars. Went there for contacts in March. was told that…read moreonce they ordered the trials I would receive a call in 2-3. weeks. Never got that call. I kept calling but was told the Pablo was out. I finally got someone in June that confirmed that I was waiting very long time. I was told to call back 1 week later. When I did I was told to come and pick up trials. i Messed up with the trials and asked to reorder. Was told to come back and get them then was told that I had to come back again to get the prescription. frustrating experience. I'll just go somewhere else. I wouldn't recommend coming here at all.

We didn't know that we could get an eye exam at BJ's Wholesale Club in Hyannis, MA, and could be…read morebooked on line in a timely manner. So we scheduled our appointments online and we picked the times that worked for us and what was available. The equipment is used for the compressive eye exam is very modern and high tech. Everyone was very nice, friendly and professional. We would highly recommend using this service for your eye exam. There are special offers, and deals on glasses and contacts. The prices for contacts are the best we have found as well. The cost for the eye exam is very reasonable. They give you a copy of your RX for both glasses & contacts, you can purchase them there or where ever you choose to shop. Unlike our last eye doctor. So give them a try! You don't have to be a BJ's member to use this service. Overall it was a very nice experience.

My doctor retired. I was told that they would make an appointment with a new doctor, they never did…read moreafter a year and now an appointment is four months out. This happened to someone else I know. Sad after 20 years of appointments. I guess nothing lasts forever. I will be finding someone new even if I have to wait six months. They do not deserve 1*

My appointment on June 10th, 2025 did not go as smoothly as usual as far as the scheduled time…read moresituation.I arrived a few minutes early for my 10:15 A. M. appointment. At 11:15, when I had not been called in for a technician, I became concerned and went to the front desk to notify them that I had no communication regarding my appointment. A very kind and concerned OCB employee followed me to question a technician who had not received any information about my appointment and it was surmised that there had been a glitch in the system. I was told I could wait longer or reschedule, but a very sympathetic technician intervened and agreed to prepare me for my exam. Tayla Gimblett went out of her way and added to her already busy schedule to accommodate me. Tayla was professional and kind and she should be commended. My sincere thanks and appreciation go out to her!

I was hesitant to write a review. But I feel bomb-sided by the way I was treated this morning for…read morean appointment in which I was 17 minutes late. My appt time was 9am however I work at the hospital and because of problems on getting out on time it's definitely my fault. But I did not deserve the punishment for the crime ! I walked in at 9:17am. Waited a few minutes for another customer at the desk. Gave my name and attendant screeched that I was a no show (hello I'm here)- and I could never. Ever go there again. And a "get out" cause I was late. Never been treated this rudely in my life. Just horrible. I feel just so gross after that encounter. Disgusting a business could have an employee act like that

The staff is terrific and professional. My glasses were…read morefitted perfectly to me by the optician. The selection of glasses is excellent; they have far more stylish frames to choose from than the chain store at the mall. I tried the mail away glasses and it was plain frustrating in getting frames that fit me. Shop local. You'll be glad you did!

I've never had any indications for eye disease, so I've always felt comfortable having an…read moreoptometrist provide my vision care exams. Having moved to the area recently, I reached out to this office, as it was located within LensCrafters, a custom I'm familiar with off-Cape. Since it was my primary visit with this practice, they took close a look at my retina and macula with an advanced Nikon mapping device, which avoided the need for eye dilation drops. They now have a history they can refer to during my next visit. The Dr. was patient with the process of optimizing my prescription. Although I haven't received my new glasses yet, I have confidence the prescription will be a welcome fine-tuning for these next few years. I would return to and recommend Dr. McQueen's practice for a very thorough exam and prescription.

I like Dr McQueen, enough to travel well out of my way to return to his office. I've been to see…read morehim three or four times for my eye exams and have always been pleased with the results. Initially I went to him a few years ago because I needed a new glasses prescription and his office was convenient at the time. I continue to visit him because I like the very thorough exam I receive from his friendly technician and him, the up-to-date equipment in his office (no dilated eyes!) including a magic laser exam that shows everything going on in your eyes! His office is located within the Lenscrafters at the euphemistically named "Festival Mall" right on Iyannough Road in Hyannis. You won't see the (strip) Mall from the street, and the office is at the entrance next to the Pier One, so plenty of close parking most days. What keeps me from giving 5-stars is the check in procedure, where the staff person recited my name, phone and full address loudly enough for another waiting patient to sit up and take notice, only to greet me by name when I sat down to wait. I would expect that while HIPPA rules may not apply to an eye exam, simple common sense would, and the staff could minimize the privacy invasion. Otherwise, pretty simple and polite check in and out. I'll be back.

I decided to try a new eye doctor after I was unable to schedule eye appointments for when I needed…read morethem. Dr. Golden was helpful, thorough and attentive. He was concerned with my headaches and instead of writing a prescription immediately, he had me try out the contacts for a week first and report back. I was very pleased with the cost and service.

The great deal that Visionworks has on glasses and frames for $69.95 is a SCAM! Of the over 4000…read moreframes in the showroom, one small kiosk holds all the frames that are eligible for the deal. Of those 70 or so frames, half of them cannot get the deal because there has to be a rim all the way around and the plastic lens will chip if it is rimless so you can't get the deal. So basically, if you like one of the 30 or so frames that actually apply to this deal, lucky you. The sign advertising this sale is on a 3 feet by 10 feet banner stretching across the whole office. WHAT A SCAM!!!!!

Terrible service!!! No respect for your time!!!…read more I had an appointment on 9/2/21. The scheduled ( key word) was for 11:00 A.M. I got there at 10:45 checked in. At 11:30, 45 mins waiting I went up to the desk and asked about how long will the exam take. I was told an hour. I said ok, when will the doctor be seeing me I have been waiting 45 mins. She said oh he won't be seeing you for another 90 mins because he's running late.... So basically I had an 11:00 A.M. appointment... I thought that's what appointments were for not a 1:00 pm a 11:00 A.M.!! I don't think they had one thought, or respect for my time at all. I had to get to work and couldn't stay. So I will not give these people my business!!

Although the office staff at S. Yarmouth are pleasant, it is almost futile to try making phone…read morecalls to the office with on-hold wait times up to 30 minutes and I often end up hanging up before that. It got worse with the merger. Even with a solid appointment, wait times at the office are also very long. The last time I was there for an appointment my wait was over an hour. I am changing to another optical services office.

The Optician is really kind and helpful. The other support staff, not so much. They've twice now…read moreclaimed to have called me regarding updates to my insurance or orders and neither time was a call received. While I don't like to judge those who work in customer service, as I do myself, the attitudes of the receptionists has been off putting to say the least.

Horrible costumer service. Rude receptionist and when I call to complain about it someone from the…read moremedical department told me to call next week. Ridiculous.

So very kind and helpful! Went above and beyond to provide individualized assistance and were so…read morefriendly to everyone in the store.

I'm on vacation in cape cod and I went there to hopefully get glasses because I lost mine in water…read moreand was unable to find them, the brunette b*tchy one covered in tattoos gave me nothing but a problem because I was unaware that they didn't cut lenses like it says online.There was zero acknowledgment of the fact that I can't see and would not help me.

I would recommend this doctor to anyone who needs this kind of eye care. Dr.Child, has cared for…read morechildren with Low Vision, as well as adults here on the Cape, for quite a while. His office is near the main road heading into Falmouth. He offers eye therapy, a variety of eye glass frames and much more !

sold me prescription glasses, then found out they were just off the shelf magnifiers…read more also bought prescription sunglasses that they glued the lenses into, the lenses never fit the frames correctly

Over time, I had managed to get my frames out of skew so I went to the optician where I had…read morepurchased them only to find that he had retired and the business had closed. I went today to the Cape Opticians location on Route 132 Hyannis to see if they could help me. A very pleasant lady took them and returned not more than a few minutes later and had me try them on. They were perfect. When I asked what I owed them, she said there would be no charge. I'll be going to them when I'm in the market for new glasses.